Extended Warranty for Blu Ray Player

Hello,
We purchased a panasonic blu ray player a few years ago and this January it stopped reading blu ray disks.  After moving, I was finally able to unpack it and test it out again to no avail.  I then got through all of my receipts and found the original receipt but the warranty has recently expired.  Is there any way that I can have this device fixed through the store as my warranty has so recently expired and the issue was not resolved before its expiration?  It was the 4 year extended warranty.
Thanks,
J

Hello J/haroude,
Thanks for reaching out with this question! Sorry to hear your bluray player has stopped reading disks. The definitely work better when they read the disks you put in them!
All kidding aside, there are a couple things you could try to troubleshoot for this issue:
·         Install any new firmware updates available for your unit (you can do this by connecting the player to the internet or looking on Panasonic’s website, by your specific model)
·         Clean the laser lens inside the player with a CleanDr. Laser Lens Cleaner for Blu-Ray Players
·         Perform a factory reset through the menu on the bluray player
Due to the expiration of your Geek Squad Protection plan, you would pay a non-refundable fee to have the player sent out for service. Then once the issue was identified, you should be contacted by a Geek Squad Agent with the quote for cost of repair before any further work is performed on the unit. Between the fee to have it sent out for service and the cost of the repair, you could probably purchase a brand new player for about the same price; maybe even less.
Please let me know if any of these troubleshooting processes remedy your issue. Also, feel free to reach out with any other questions or concerns.
Thanks,
JD|Social Media Specialist | Best Buy® Corporate
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