Extended Warranty in Siebel CRM

Hi,
How to handle 'Extended Warranty' for an item in Siebel CRM?
Is there any document/bookshelf for it? Please share if you have any information regarding the same.
Thanks in advance
Regards
Jagadeesh

Hi Wilson,
Also We are using Siebel HTIM.
Is 'Extended Warranty' available only in Siebel Automotive? Can't we implement the same functionality in Siebel HTIM?
Regards,
Jagadeesh

Similar Messages

Siebel CRM:

Hi,
Wanted to know to what extent java is used in Oracle siebel CRM.
Heard the main core work is in C++.
I have 2 + exp in java will it be good to work in this area.
* Heard java has only UI development part in this.(is jsp used)
To what extend is java as a developer used here.
Heard its very diferent to what java is used in industry.
Example all html and jsp created via Oracle specific framework.
So you tend to forget the real core java/j2ee

I don't know about the current Siebel architecture, but moving forward they are basing their technology stack on Java with ADF - just like the rest of the Oracle Fusion Applications.
See:
http://www.oracle.com/applications/fusion.html

Siebel CRM Ondemand

Hi,
Wanted to know to what extent java is used in Oracle siebel CRM.
Heard the main core work is in C++.
I have 2 + exp in java will it be good to work in this area.
* Heard java has only UI development part in this.(is jsp used)
To what extend is java as a developer used here.
Heard its very diferent to what java is used in industry.
Example all html and jsp created via Oracle specific framework.
So you tend to forget the real core java/j2ee

The Siebel OnDemand web services can accept the siebel session token in the URL. Append ';jessionid={%sessionIdFromCookie%}' to the end point. Obviously this has to be done dynamically. Refer to the article called 'Making BPEL Processes Dynamic' (http://www.oracle.com/technology/pub/articles/bpel_cookbook/carey.html) pay particular attention to the 'Eliminating address dependency at run time' section.
Peter

Best Buy Extended Warranty isn't worth the paper it's written on

My daughter bought me an iPad 3, when it first came out, for Mother's Day. She was talked into buying the Best Buy Warranty instead of the Apple warranty. For the past 3 months I've been having nothing but trouble with my iPad so my daughter said I needed to hurry to Best Buy before the expensive extended warranty runs out.
I went to the Best Buy on 62nd and Broadway (NYC) and, after waiting and hitting the counter a couple of times, was able to speak to a tech. I use the title tech loosely here.
He first said that my problems were a result of the new software update, then it was too many apps, next it was "Hey, after two year the battery is going to be slow". So, essentially, it will lock up, freeze, shut itself off, need to be charged twice as much as it used to and be unresponsive to my finger tough (as well as my stylus). He himself saw the issue as he would have to swipe a number of times to clear the screens - so he ran the "Geek Squad Triage App". According to my app, the ipad is fine.
So now, after an hour of watching him just move screens and open apps, and putting my entire iPad back to factory default, I was told "Oh well, we can't do anything at all unless we see the issue happen in front of us." "You have to recreate the problem and then we will take it and send it away for repairs."
This was NOT what my daughter was told would happen - she was assured that if there were a problem, and they could not fix it there, they would take the iPad and replace it with a refurbished iPad - which APPLE would have done. They need to do some honest advertising - you will have to bring the iPad to us, we'll stare blankly at it for awhile, we'll reset it, we'll open and close apps and then send you home saying good luck.
I am beyond furious and intend to file complaints with the store, the Geek Squad Co., the BBB and, just to be certain that people are not taken advantage of again - as my daughter was - at every location I can find that asks which Warranty to choose, or allows me to review this warranty.
Shame on you Best Buy and Shame on you Geek Squad - you've taken advantage of a young person, not to mention a wounded veteran, to make a couple of dollars more off of her. She is absolutely heartsick that this happened - and I could not be more angry if I tried.
Up until now I've always went to Best Buy for all of my electronics, my TV, my Computer, my Laptops - but after this I cannot justify going there again.
Stay away from any Extended Warranties or Geek Squad members at Best Buy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Ftrainryder,
I’m sure if I had received such a nice gift, like an iPad with Geek Squad Protection (GSP), I would also be angered after being turned away when trying to receive service. Please pass my apologies onto your daughter if she feels that she was misled when purchasing the GSP for your iPad.
The information she was given about the protection plan is correct. This being said, the Geek Squad agent should have sent your iPad out for service if he was experiencing the same issues as you had described. I am so very sorry that you didn’t receive that option.
The agents are supposed to do what they can to replicate the problem our customers are experiencing with their products before sending anything out. It sounds as though he spent a healthy amount of time troubleshooting with you and testing your device. The Geek Squad app is a good tool that both employees and customers can use to test the widespread functions of our mobile devices. The issues that he spoke of can happen; however, they generally aren’t issues you will always experience after owning a device for an extended period of time.
I would like reach out to the store leadership at the Upper West Side (Store 1448) about your recent visit. As such, I’ll be sending you a private message to get some more details from your interaction with the agent. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
Respectfully,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Satellite P750/02L - Extended Warranty question

Hey
I was wondering if anyone could help me about my extended warranty.
My computers recently been playing up and I need to take it back in but its past its limited warrant and I have lost track of my extended warranty.
I have a Laptop Satellite P750/02L. I remember registering for the extended warranty on the Mytoshiba.com.au website but can't find a copy of it saying that it has the 2 year warranty and I was wondering where I could find it.
I really hope someone can help me.

Hi
Get in contact with Toshiba service center in your country Australia and they should be able to check if your notebook is covered by warranty:
http://www.mytoshiba.com.au/service-centres

Installation of Siebel Crm 8.0 on HP UX 11.23

I need to Install Siebel Crm 8.0 on HP UX 11.23 I need a complete step by step procedures for installation.
I have no idea how can I install CRM this is my first exercise.
I have to Install Siebel 8.0 into ONE single machine, configuration as below,
HP rx2660 Server with one processor (1x1.42GHz/12MB/8GB RAM)
HP-UX 11i V 2
MSA1500 SAN Storage
Regards
Khalid

My last try..
Try writing something similar to this...
I've attempted to install a version 8.1.1 on HPUX.
I've received the following error message.
xxxxx - xxxxxx
I followed the steps provided in the UNIX installation guide.
I have successfully completed the following tasks as specified in the guide. (This is the section we all know)
xxx
xxx
xxx
I checked the following parameters on my HP-UX machine (This is the section some of us have some experience)
xxx
xxx
xxx
I set the following parameter prior to launching the Siebel's installation script. (This is the section only you know)
xxx
xxx
xxx
I have successfully installed Siebel on HP-UX but only as 8.0.0.0. I did encounter that error message prior, but I can't remember how I was able to resolve it. I don't have the exact action at the tip of fingers, so you will need to provide some details so I can verify which parts are correct and which ones aren't.

Want to install Siebel CRM in my PC for integrating with UCM.

I am very familiar with Oracle UCM and trying to integrate with Siebel CRM. I have UCM 11g installed in my PC with Oracle 11g DB and also I know the configuration process or steps from siebel end as well as UCM end. Now I want to install Siebel CRM for this integration.
I searched in orcale and found that I need the below softawres and also I downloaded it from e-delivery:
Oracle Base Application (V26510-01_1of2 and V26510-01_2of2)
Oracle Siebel Image creator(V26511-01)
Oracle DB11g: OracleXEUniv
RCU
What should I do now?
1. Is the above softwares enough for installation of Siebel ? If yes then can anyone please tell me the installation guide docs.
2. Should I require more softawre ?
3. I have also V26699-01_1of6 to V26699-01_6of6 setup files for siebel but I do not know whether I should install from these because I do not have any idea regarding this setup files.
Regards,
Santanu

I think you also need V14496-01 Part 1 of 2 and V14496-01 Part 2 of 2 (English Language Extension Packs).
Installation is explained in the Bookshelf: V29095-01

How to register the Extended Warranty in Finland

Hello
I recently bought a Toshiba laptop with the extended warranty. When I registered the laptop there was a message that I should send copy of the receipt by e-mail. I accidentaly clicked the message away and forgot what the e-mail address was.
Could not find it on your website so can you give it to me?

Hi Aki
This was just a reminder you can still register your notebook or purchase an additional the extended warranty on the Toshiba pages.
http://eu.computers.toshiba-europe.com/innovation/jsp/vpoWarrantyRegHome.do?service=EU
Warranty extension can be purchased on this EU page:
http://eu.computers.toshiba-europe.com/innovation/services/warranty-extension/

How many times can I extend warranty (Thinkplus Extended Service Agreement)?

I have a T60, which came with an original 3-year warranty. Before the warranty expired in August 2009, I purchased Thinkplus extended service for 1 year (41C9279) for $199, which expires in August 2010. Can I purchase additional Thinkplus extended service for 1-2 more years before the August 2010 expiry date?
Lenovo still offers 1 and 2-year post-warranty services for my T60 (2007-C2U model), as this link states:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TPAD-PWMA
But I read somewhere that the warranty can only be extended once. Does that mean I cannot purchase more extended service agreements? And if I can, does the Thinkplus extended service also apply internationally, if the original warranty was eligible for international warranty?
Thanks

Model 2007 is pretty well-covered when it comes to IWS, but without knowing what country exactly you're planning on travelling or moving to, it's tough to say.
Here's the list, though:
http://www-307.ibm.com/pc/support/site.wss/warrantyLookup.do?type=2007&iws=on&sitestyle=lenovo
As for extending warranty for another year, give Lenovo a call and check first hand. The rule of the thumb is that the machine can't be under warranty for longer than five years of the original purchase date, at least to my knowledge.
Hope this helps.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. The recycled the drive i

I bought a brand new Mac 27" desktop that came loaded with Adobe CS6. Everything worked like a charm until the hard drive, 1Tb, developed a bad sector and the Apple Store reinstalled a new one as I had extended warranty with them. They recycled the drive immediately (like a fool I didn't ask for it back to get the data off it.) But luckily I have all my data on CrashPlan. I downloaded it and it worked great except I downloaded it to the desktop and not the original location so it got squirrely. I also have an external 1.5Tb drive that I wanted to make bootable so I installed Mavericks 10.9.3 . I then went ahead and installed it on the newly installed drive too.
I think that because I have a new drive Adobe thinks I have a news computer. I bought the 27" Mac brand new from Ebay and it came loaded with software, including CS6. I have a serial number for CS6 but Adobe said it wasn't valid. (I have owned CS2, CS4 and now CS6 which came preloaded onto the Mac by the seller who told me that the software was registered to the Mac???
I am going to re-download the backup but this time to the original location (I still don't think it will work with Adobe. What can I do about this?
iMac 27-inch, Late 2012
Processor 3.2 GHz Intel Core i5
Memory 32 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 675MX 1024 MB
Software OS X 10.9.3 (13D65)@

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Error while invokinjg BPEL from Siebel CRM SBL-EAI-04007

Hi,
I am getting the following error when we invoke a BPEL service from siebel CRM through its wsdl. The error message is
=====================================================================================
Error invoking service 'ProcessAccountCreationSiebelJMSProducer', method 'process' at step 'Invoke AIA'.(SBL-BPR-00162)
Error while processing argument ProcessAccountCreationSiebelJMSProducerRequestMessage:payload for operation process(SBL-EAI-04316)
Integration Object Message error -- object list property set has wrong type: 'ListOfCMUQueryAccount Io' (expecting 'ListOfListOfCMUQueryAccount Io')(SBL-EAI-04007)
There is a mismatch again, we are trying to send the XML like 'ListOfCMU Query Account Io' in the header level, but the error is expecting xml format as “ListOfSiebelMessage” in AIA
=====================================================================================
When the CRM is invoking the middleware, it is appending "Listof" to the root element of the input XML that is going to the BPEL. As the error message shows, the middleware is expecting "ListofListOfCMUQueryAccount Io" but in reality it is expecting "ListOfCMUQueryAccount Io". I am not sure how the "Listof" is getting appended to the root element.
The basic solution for such a problem is that wrong input type has been set as mentioned in the error. But, this is not true. The input expected by the middleware has the root element tag of xml as ListOfCMUQueryAccount Io and the root element tag sent by the CRM is ListOfCMUQueryAccount Io. i am not sure from where the "Listof" tag got appended. I have learnt from google that this is a product defect. Please let me know the exact problem for this. Any help will be highly appreciaed.

Hi,
We are not sending Pricelist Info while product synk, as per BRM team they are doing following :
1. created a product
2. attached the product with a deal
3. the deal is attached to a plan
4.comnmiting Product
previously we were using Siebel 8.1.1 SIA [21111] and AIA2.0.1 at that time also they did not pass value for Pricelist but that time Products was getting synk without issue.
now we upgraded to 8.1.1.4 SIA [21225] ENU(*) and applied ACR474 and AIA2.5 and getting above error.
the data is going to AIA properly but it is facing issue while synk to CRM.
Please guide,
Thanks and Regards,
Suchetana.

Invoking Siebel CRM OnDemand Web Service via BPEL

I'm trying to invoke a Siebel CRM OnDemand Web Service via BPEL. Basically, the Siebel guide says to post to a url with user/pwd to get a session ID returned from a cookie. I did that using embedded java and have the session ID as a variable in my BPEL process. My problem is with now calling the Web Service to perform the action. I have a WSDL from Siebel, but the guide says to use an HTTP post with the session ID in the url and the XML in the body. How do I do that? Shouldn't the WSDL handle that when I create the Partner Link? Do I need to use more embedded Java for this or can I set up a Partner Link? I created a Partner Link and it shows the methods I want to use, but I get the following error when I try to call it because I don't know where to add the session ID:
<ErrorCode xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">SBL-ODU-01006</ErrorCode>
<ErrorMessage xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">Internal Error: Session is not available. Aborting.</ErrorMessage>
Any help would be GREATLY appreciated. Please let me know if you need more information.
THANKS!

The Siebel OnDemand web services can accept the siebel session token in the URL. Append ';jessionid={%sessionIdFromCookie%}' to the end point. Obviously this has to be done dynamically. Refer to the article called 'Making BPEL Processes Dynamic' (http://www.oracle.com/technology/pub/articles/bpel_cookbook/carey.html) pay particular attention to the 'Eliminating address dependency at run time' section.
Peter

User provisioning problem from OIM 10g to Siebel CRM

Hi Team,
I am facing User provisioning problem from OIM 10g to Siebel CRM.Please find the log details.
Running Get Attribute Mapping
Running Siebel Create User
<com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException>
        at com.siebel.om.conmgr.Connection.readPacket(Connection.java:550)
        at com.siebel.om.conmgr.Connection.run(Connection.java:286)
        at java.lang.Thread.run(Thread.java:619)
[CMGR FATAL] Error: <com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException> connection:1
<com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException>
        at com.siebel.om.conmgr.Connection.readPacket(Connection.java:550)
        at com.siebel.om.conmgr.Connection.run(Connection.java:286)
        at java.lang.Thread.run(Thread.java:619)
[CMGR FATAL] Error: <com.siebel.common.common.CSSException>
<Error><ErrorCode>8716601</ErrorCode> <ErrMsg>Socket had incorrect word size: 0.(SBL-JCA-00313)</ErrMsg></Error>
</com.siebel.common.common.CSSException> connection:1ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],com.thortech.xl.integration.siebel.utils.SiebelConnection : createSiebelConnection() : Siebel Connection Exception:Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],com.thortech.xl.integration.siebel.proxy.SiebelProxyEmployeeProvisionManager : createSiebelConnection() : BaseException: Siebel Connection JDB Exception: Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],com.thortech.xl.integration.siebel.provision.SiebelUtilEmployeeProvisionManager : createEmployee() : BaseException: Siebel Connection JDB Exception: Could not open a session in 4 attempts. {1}(SBL-JCA-00200)
ERROR,22 Aug 2013 12:58:27,689,[XL_INTG.SIEBEL],====================================================
Regards,
Ravi.

Hi
I facing the same error message as yours, using OIM 11g R2
Are you able solve it ?
Please share
Many Thanks !!!

Error while calling siebel crm on demand web service

Hi.
Has anyone encounter this problem before while trying to invoke the Siebel crm on demand web services? Please help.
Also, do I have to set up the SSL Trust Key and trust file to include the Siebel crm SSL cert?
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.generalException
faultString: com.ibm.wsspi.channel.framework.exception.ChannelException: com.ibm.wsspi.channel.framework.exception.ChannelException: Invalid trust file name of null
faultActor: null
faultDetail:

Hi, yes I only use jax-ws to generate client artifacts for On Demand. I can imagine for first time user you have really big problems to generate the client code... The reason for this is in most cases the size of the wsdl files.
What you can do is.
1. Think about what you really need of the selected wsdl. eg. if it is account do you need all related objects like PlanAccount etc?
2. If you know what you need start to delete the not needed definitions from the wsdl and try the generation of client afterwards.
Best Regards
SL

Customer Service - Extended Warranty Sales Process

Hi All,
I want to implement Extended warranty sales process in sap. Here, dealer will send extended warranty form to company. Company wants to capture warranty related information (such as Vehicle number, Chassis Number, Date) in sap and want to sell warranty to dealer.
Monthly once company will give discount to dealer based on performance. How to give discount to dealer monthly?
I want to know the following details:
Material type
Item category
Process flow
How to capture warranty information?
Thanks in advance,
Babu

Thanks for your reply......
I have created new sales document type for extended warranty sales. I am using variant material for capturing dealer's requirement in va01 itself.
Now my client dont want to create invoice for that sales order.
With this Extended warranty sales order reference, they will create manual posting in Finance.
Actually, they don't want to treat this as a revenue. This is a liability when they sell extended warranty to customer and after the extended warranty period is over (after 3 years), if the vehicle doesnt come for ext warranty claim then it will be treated as income.
Is it correct process to leave extended warranty order (sales order-va01) without doing billing ?How can i proceed further?
Thanks in advance,
Babu

Extended Warranty in Siebel CRM

Similar Messages

Maybe you are looking for