Extending dual band issues

Received a call. New client, "Wants to extend his Apple network"
So I swing by and pick up an Airport Express. Arrive at the clients to discover that he has a dual band Extreme Router.
He has set up a Shared Network, which he wants extended so others throughout the abode can get internet and print. He also has a Private Network which he does not want the others to have access to. I learn you cannot extend the Shared network. Then I thought just flip them, have him use the Shared network with a private password, and make the normal Private network the one for which everyone has the password. In the same room, works fine. Create the extended network using the utility on the express. less than 25 feet from the express base station, the network is not being seen by an iPad. Windows machines see it, sometimes can join with a "low signal" message. Then the windows machine drops the signal and rejoins saying it is unsecured and it doesn't have internet.
I'm thinking of pulling an ethernet cable and just setting up a wired connection to the express and making a separate network with the express.
Anyone seen this type of problem with the dual bands and extending the networks? Or have suggestions which may help

+He has set up a Shared Network, which he wants extended so others throughout the abode can get internet and print.+
It sounds like what your client calls the Shared Network is actually the Guest network. +Computers on the guest network have access to the internet, but they cannot "see" any other devices on the main or Private network. So, users on this network will not be able to print or share files with any devices on the Private network.+ And, as you have already discovered, the Guest, or Shared, network cannot be extended...either by wireless or ethernet.
You can extend the main, or Private, network but you have to setup both the AirPort Extreme and the AirPort Express for this. If you only configured the Express, the extend setup won't work. Unfortunately, the client really wants the Guest network extended. Even if you could do this, which you can't, printers would not be available on this network.
+I'm thinking of pulling an ethernet cable and just setting up a wired connection to the express and making a separate network with the express.+
That would also work for the Private network, but not the Guest or Shared network. You could setup a separate network, or you could assign the same name to the network that the main or Private network is using, and "extend" in that manner.

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