Extending online trade-in deadline due to iPhone 5 mess?

I submitted my iPhone 4 trade-in last week, but they have to receive it by the 28th to get my quote (the current value is $50 less). I tried calling the Best Buy trade-in number and they said they can't extend my trade-in deadline due to the iPhone 5 28 day delay.  This is inexcusable--I shouldn't be out $50 when I was the first person in line to preorder (and got to the store 2 hours early)!  Who do I need to talk to so I don't lose $50 from this debacle?!

Private message kylen!

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