Extension Manager CC won't launch

Question

Hi,
I download the Extension Manager CC to my PC desktop. When I try launching it both by either clicking on the icon for the app, or through the Adobe Exchange window in PSD CC, I get a message that says "Failed to initialize Extension Manager".
When I click on 'OK' the app closes.
I downloaded the app 3 times and still getting the same message. Before each additional download, I uninstalled the app from my PC.
Thanks for your help,
Mike

Answer 1

Hi mc051,
Do you use Active Directory? This is a known issue for user use Active Directory in a Domain, we will fix it in the coming update.
If NOT, please send Extension Manager log file to us, you can get logs by following steps:
Windows:
1. Generate "ExManCoreLibLog.YES" under "C:\Users\<user-name>\AppData\Roaming\Adobe\Extension Manager CC\Log";
2. Relaunch Extension Manager CC again;
3. You can find ExManCoreLibrary.log under "C:\Users\<user-name>\AppData\Roaming\Adobe\Extension Manager CC\Log"
Mac:
1. Generate "ExManCoreLibLog.YES" under "Users/<user-name>/Library/Application Support/Adobe/Extension Manager CC/Log"
2. Relaunch Extension Manager CC again;
3. You can find ExManCoreLibrary.log under "Users/<user-name>/Library/Application Support/Adobe/Extension Manager CC/Log"
Thanks