Extension Manager errors

I've lost the ability to open my extensions manager. The error first read "extension manager in use" and after re boot now reads "could not find preferences file -created a new preferences file" but it still will not open. Also lost the ability to sync to my MP3 player- which is no longer showing up in itunes. Any suggestions? Thanks.

Justin,
Welcome to the Discussions.
I would try this troubleshooting path: Once started, go to your HD icon > System Folder > Preferences folder and drag these files to the trash:
-Extensions Manager Prefs
-Extensions Manager Prefs folder (open this folder) and •leave• these items in the folder but trash everything else:
Extensions Manager Info
MacOS 9.1 All (a locked set)
MacOS 9.1 Base (a locked set)
The EM prefs in this folder may be damaged along with one of you custom sets. Now restart and test.

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    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Total components installed: 0
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Total components repaired: 0
    04/16/13 10:17:42:147 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Total components removed: 0
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    04/16/13 10:17:42:148 | [INFO] |  | OOBE | DE |  |  |  | 118086 | :: END TIMER :: [Post session :{A9861095-6F8C-11E2-B313-84E4FE4B0A47}] took 0 milliseconds (0 seconds)
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    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 |  - 0 fatal error(s), 0 error(s)
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | OSX version: 10.8.3 
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 |
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | -------------------------------------------------------------------------------------
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 |
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | Exit Code: 7 - Unable to complete Silent workflow.
    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
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    04/16/13 10:17:43:150 | [INFO] |  | OOBE | DE |  |  |  | 118086 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
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    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | Installer Operation: PayloadUninstaller
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:17:287 | [INFO] |  | OOBE | DE |  |  |  | 117458 | Session {7E13F325-CE11-42B3-BFD8-C15A8296EACB} modify request for AdobeCode: {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
    04/16/13 10:17:17:316 | [INFO] |  | OOBE | DE |  |  |  | 117458 | Effective AdobeCode for: {7E13F325-CE11-42B3-BFD8-C15A8296EACB} is {7E13F325-CE11-42B3-BFD8-C15A8296EACB}
    04/16/13 10:17:17:364 | [INFO] |  | OOBE | DE |  |  |  | 117458 | PDB install manipulation failed
    04/16/13 10:17:17:388 | [INFO] |  | OOBE | DE |  |  |  | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: -1 =*=*=*=*=*=*=*=*=*=*=*=*=*
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    04/16/13 10:17:19:436 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Total components installed: 0
    04/16/13 10:17:19:436 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Total components repaired: 0
    04/16/13 10:17:19:436 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Total components removed: 0
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    04/16/13 10:17:19:437 | [WARN] |  | OOBE | DE |  |  |  | 117373 | DW050:  - Adobe Extension Manager CS6_6.0.5_AdobeExtensionManager6.0All: Install failed
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    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 |
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    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 |
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | Exit Code: 7 - Unable to complete Silent workflow.
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | END - Installer Session
    04/16/13 10:17:20:438 | [INFO] |  | OOBE | DE |  |  |  | 117373 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Regards
    Jan

    In this log file I can see you are getting Error : U44M1P7 while updating the software
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    I would suggest to update Adobe Application manager from
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    MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
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    Regards,
    Jatin Dembla

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    3/14/2012 12:26:53.679 [INFO] com.adobe.exman.vo.ExtensionStaticData there is no method specified or methos is not direct link or no URL specified for extension: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi
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    3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client UI.mxi_air
    3/14/2012 12:26:53.516 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air
    3/14/2012 12:26:53.533 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup Client.mxi_air
    3/14/2012 12:26:53.534 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air
    3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup UI.mxi_air
    3/14/2012 12:26:53.551 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air
    3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_Workgroup.mxi_air
    3/14/2012 12:26:53.568 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air
    3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_WorldReady.mxi_air
    3/14/2012 12:26:53.585 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air
    3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMedia UI.mxi_air
    3/14/2012 12:26:53.602 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air
    3/14/2012 12:26:53.618 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XML.mxi_air
    3/14/2012 12:26:53.619 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), will load xmiFileName: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air
    3/14/2012 12:26:53.636 [INFO] com.adobe.exman.business.XMLLoader XMLLoader(), try to load: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\idcs5_5_XMLParser.mxi_air
    3/14/2012 12:26:53.677 [INFO] com.adobe.exman.controller.LoadInstalledExtensionsCommand.LoadMXIFileCompleteCallBack onComplete(), xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
    3/14/2012 12:26:53.677 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy loadMXIDataIntoGridData(): xmlFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
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    CompatibleProduct: _productInternalName==InDesign _version==7.5 _maxversion ==2147483647 _primary==true _required==false
    3/14/2012 12:26:53.680 [ERROR] com.adobe.exman.vo.ProductInfo removeExtensionByMXIAIRFileName(), no this xmiAIRFilename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air
    3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us
    3/14/2012 12:26:53.680 [INFO] com.adobe.exman.vo.ProductInfo addExtension(), added extension to productInfo: ------extension == dynamicData: true------staticData: mxi_air filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi_air mxi filename: C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\DigitalPublishingRelease.mxi extname: DigitalPublishing author: Adobe Systems Incorporated version: 7.5.2.9 type: ------productInfo == productName=[InDesign CS5.5], internalName=[InDesign], productversion=[7.5.0], productEMStore=[C:\ProgramData\Adobe\InDesign\Version 7.5\EmStorePath\], productExtPath=[C:\Us

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