Extensis auto-activation hangs in InDesign CS6

I have a Windows 7 64-bit machine with the CS6 Web & Design suite. Also have the Extensis Suitecase 4 installed. The auto-activation plugin works fine in Illustrator and Photoshop, but not in InDesign. When I open the panel via Windows\Extensions\Extensis, the panel displays, but it's black  and has a swirling progress indicator that never stops swirling. Seems like it's trying to launch but it never does. Tried to find some help online but didn't find anything on this.
Anyone have any ideas?

Mr. Panny,
My apologies regarding your misbehaving InDesign CS6 auto-activation plugin. I am hopeful we can help you resolve the issue and I assure you regardless of our recent release of Fusion 5 we will get Fusion 4 working correctly for you.
Generally, when that spinner appears and doesn't go away, it's because there's a communication failure between the plugin and the font panel. Often, this can be because the plugin hasn't properly loaded (or is an older version), but sometimes the host application - InDesign - doesn't give the plugin the opportunity to set up the connection with the panel.
There are a couple of log items we can review to isolate where the problem is occurring but it's probably best served for our tech support team to handle this.
There is no charge for the contact and they will log the case in the event we need to provide a patch to fix the problem.
Feel free to email me privately with contact details so I can have someone reach out to you or you can contact us directly also.
Extensis Tech Support
To log a problem ticket:
https://www.extensis.com/support/contact-technical-support/
Call direct:
(503) 274-7030
My Email
[email protected]
cheers,
Chris
Extensis Product Team
PS. Bob thanks for the assist we appreciate your support.

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