External Apple USB Modem won't answer calls

I've just got a new MacPro and I bought the external Apple USB Modem 'cause I use my machine to send and receive faxes. But I just found that the modem doesn't answer phone calls... I can send faxes OK with it, and I'm even able to receive them if I force "manual receive". But it just doen't answer phone calls on its own. All settings are OK and double checked. Always had internal modems with my previous Macs and never had a single fault. I've noticed that Apple posted some software updates that solved problems that arose with phone calls in Ireland. Is it possible that we have such a problem here in Portugal (Apple modem not being properly configured to use our phone lines?)
Any help welcome.
Thanks
MacPro Two 3.0GHz Dual-Core Intel Xeon Mac OS X (10.4.8)

I'm having the same problem, with my new Mac Pro, it will send a fax, but will not answer a fax call, Powerbook G4 with internal USB modem will answer fax call on the same line, as well as G4 Silver, however when I connect the Apple usb Modem to the line it fails to answer. I'm sur that it is the Apple external USB Modem, Apple has just given me the run around.
Mac Pro, G4 AGP 400, Powerbook G4, G4 Siver 733 Mac OS X (10.4.9) Scii Card, Splash Server

Similar Messages

Apple USB modem won't answer

I'm using an Apple USB modem with my Intel Mac Pro (Tiger). It used to work fine, but now it won't receive faxes! When I call the number, the menu bar on top of the screen says "Ringing..." and even though I have the thing set to answer in 2 rings, it never does - just keeps saying ringing and never picks up. Is there a way to fix this or a better way to add a fax modem to my Mac?
Mike

I'm not certain, but I thought I read that some all in ones can dowload the Fax to the Mac!?
Tough to tell if it's the Modem or some OS problem, you could try a new User for one as a test. Might try the Modem on another Mac, or at an Apple Store, it seems that if it's ringing I can't picture why it would be faulty, but maybe.
Geez, I have so many old Serial Modems haven't looked, but I think this one would work with a USB->Serial converter...
http://computers.pricegrabber.com/modems/m/615484/details/st=product_tab/
Geez, just switched to a new Boot drive and my Serial converters aren't showing up to test... grrr, but I have in the past used them to Modems, not certain I faxed to from them though.
Found this interesting FAX Application while researching...
http://www.macadvocacy.com/faxcenter.htm
Then there's online faxing services too...
http://tinyurl.com/dla4zz

Apple USB modem disconnects after a few hours??

I bought an imac G5 -- it came without a modem. (After a false start), we bought the Apple USB modem. Now we want to upgrade the operating system, either with Safari or with "Software Update". It tells us we need Mac OS X Update to 10.4.3, and it is 97.0 MB.
We have a fairly slow dial-up connection -- always have, so we usually download large files like these overnight. But our Apple USB Modem won't let us - perhaps it is too unstable. After 6 or 7 hours we get disconnected. (It says we need 8 or 9 hours to download the file). Our main problem is that we can't stay connected for more than 7 hours.
I've made sure under the Network Preferences, for external modem, the Prompt every xx minutes to maintain connection, and Disconnect if idle for xx minutes, are both unchecked. I've turned off the screensaver. I make sure I move the mouse and a window every hour or so. I've phoned my ISP, and they deny a time-limit. I've tried not breating heavy near the computer.
What else can I do? I've always been able to stay on line over-night for download with my old computer/modem, but not with this one. I've tied at least 4 times. Is there something wrong with the Apple USB Modem?
Also, when I tried with Safari, and the modem disconnects, I thought I could just re-log on and start downloading where I left off -- but no. Every time I click the "resume downloading" circle next to the update in the download window, it starts from the beginning. -- it doesn't resume where it left off!
That is the most frustrating part about this -- I've downloaded the first half of the file a half-dozen times, and no matter if I use Safari or Software Update, I can't get the computer to remember the hours of work it just did and simply continue downloading from where it left off. If I could just solve that issue, I could get the system update downloaded.
If we don't solve this, we will never be able update any apple software with large files. Thanks for your help.
Francis

it's a 3.5 hour round trip to the closest Mac store.
I just want my modem to work right -- the first time. Actually, this is the third modem I've bought (all on-line since I have no mac store close). The first USB modem didn't have a mac driver. The next bluetooth modem said it was mac compatable, but when it arrived, it was only capatable with os9. So I get a modem right from Apple, and darn, I just want it all to work now. I'm tired of foolin around. Why wasn't there an internal modem anyway?
My old modems and macs could download overnight. All I want is for it to be as good as the old stuff.

Apple USB modem issue

Here's the setup:
MBP, 10.4.8, external Apple USB modem v.2.02 56k v92
• At remote location (wife's parents' house in valley) connects just fine at about 49K.
• Back at home (outskirts of greater metro area), cannot connect past 24.6.
MDD G4, 10.3.9, internal modem (Spring v1.2.6, hdw v7.0F) 56k v90
• Connects just fine at home (well, 42,667 is the best I can get, but compared to 24,600, it's "just fine").
All settings are the same; error correction and compression, etc.
Am I missing something, here?

Sig could be right - it could be phone lines. If the v.92 is experiencing more errors than the v.90 'cos of the higher spec you could get the poorer performance. Can you get it to try connecting at a lower bit rate?
AK

Apple usb modem & Airport Extreme

Does the external Apple usb modem work with the AirPort Extreme (802.11n)? Has anyone tried this?
I use dial-up internet service and was wondering if the AirPort Extreme can use an Apple usb modem to connect to the internet. Thanks.

The USB port on the 802.11n AirPort Extreme Base Station (AEBSn) is only for connecting USB hard/flash drives, printers, or hubs. The USB modem will not work.

New Mini won't recognize Apple USB modem

I hate being thick but I can't figure out why my new mini won't recognize the Apple USB modem I just purchased. The network preferences see the built-in Airport card, Bluetooth, Ethernet and Firewire, but I cannot get it to recognize any kind of modem (internal or external).
I figured it might be an uninstalled component (this is the Mini with built-in Airport) and looked through the OS X installation discs, but no. I can't find any drivers on the Apple site for the modem... has anyone had any success with this?
Many thanks in advance,
m.
Mini / 1.42Ghz/airport Mac OS X (10.4.2)

Doh! Upgrading the system to 10.4.4 did the trick. I guess the right drivers for the USB modem weren't in the earlier version to be recognized.

Faxes won't send through Apple USB modem

I'm trying to use PageSender to send faxes via my Apple USB external modem. Every time I try to send a fax, I get an error message that says my modem is in use. The tech people say that my external modem is supposed to show up in the Printer Setup Utility and in the Print and Fax preferences, but it doesn't appear either place. They're puzzled. Before I installed PageSender, I was trying to send a fax using the OS X built-in fax capability, but I kept getting a message about a software error and the faxes would be put on a 5-minute hold for sending later, when the same thing would occur again. Anybody got an idea about what's happening? Are there updated drivers or anything else to update?

I too am trying to use pagesender. I can fax from the server, but not from client imacs. Using apple usb modem as well. The faxes won't go over to pagesender- just hangs in the printer que on the client computer. All computers can see one another on the wired network and a DIR-130 router. We share a network printer with no problems.
Pagesender support has been helpful, but they don't offer live support. If anyone knows an apple consultant who can walk me through the process on the phone I would be interested.
Thanks

Faxing with Apple USB Modem (external) - Can you do it?

I bought the new iMac G5 with built in iSight BUT no built in Modem. Apple offers a USB Modem and it says you can fax BUT one of the posts said they could NOT fax. Has anyone successfully sent and received faxes using the Apple USB Modem preferably from a new iMac?

The following appeared in yesterday's MacInTouch.com column:
Chuck Counselman sent a follow-up to his Nov. 16 note about faxing with Apple's new USB external modem:
I've since solved the problem. Now my Apple USB Modem not only sends and receives faxes; it also dials into Earthlink and makes a PPP connection to the Internet. For others' possible benefit, here is a description of what I did that worked. I don't know how much of what I did was necessary.
In System Preferences > Network, I defined a new Location (which I named "USB Modem," but the name is not important). In the "Show" pop-up menu, I chose "External Modem." Under the "PPP" tab I entered my Service Provider's name, my Account Name and Password, and primary and alternate telephone numbers for my ISP's modem pools; and I clicked "Apply Now." Under the "TCP/IP" tab, in the "Configure IPv4" menu, I left the default choice "Using PPP" unchanged. Under the "Modem" tab, in the "Modem" menu, I chose "Apple External 56K Modem (v.92)"; I left the other default choices unchanged; and I clicked "Apply Now". Then I closed System Preferences.
Via the data-modem menu in the OS menu bar, I chose "Connect," and was pleased to hear and see the familiar sounds and sights of a dial-up connection. I surfed the web for a couple of minutes just to test the connection; it was fine.
In System Preferences > Print & Fax, under the "Faxing" tab I had already entered my fax number and a "Save to" folder name. Now I clicked the "Set Up Fax Modem" button. A day earlier, clicking this button had gotten me an empty "Fax List" window. Now it got me a "Fax List" window containing one entry with the name "External Modem."
And now the Apple USB Modem answered calls, received faxes, and saved them in the folder I'd designated. Now I could send faxes, too, following the instructions in the OS Help.
I returned to my original Location, where my Network connection was via Airport, not via the USB modem. Now, in the data-modem menu in the OS Menu Bar, the "Connect" command was grayed out (as expected). However, the USB modem continued to function for faxing.

Problem with Apple USB Modem Caller ID functionality

Can't find a more suitable area to post this, so here goes... Caller ID detection using my Apple USB Modem rarely works. I've tried several different pieces of software, including looking directly at the modem's output with ZTerm, and it's apparent that the modem is not picking up the inbound caller ID information properly most times. It occasionally reports the proper data (time,date,number,name) but more often that not, it reports RING, and then ERRM=ICLID_202. My cordless phone reports inbound CID information flawlessly using the same phone jack and cable, so I'm confident the service is working properly on the phone side.
The modem's response to an ID request (ATI1) is *Apple Version 1.5.9*.
Do I have a bad modem, need a firmware upgrade, or what? Does anyone else have similar problems? Far as I can tell, the rest of the modem functionality (outbound faxing, etc.) works fine. Thanks for any help anyone can offer!

I tried posting earlier, sorry if both show up.
I am having the same problem with the Apple USB Modem and Caller-ID functionality. I am using the modem in conjunction with Parliant's Phone Valet Home Edition, and Caller-ID fails about 15-20% of the time. Along with missing Caller-ID information, the system also doesn't pick up the line on the usual 4 rings, it takes 8 rings before it answers on those same calls. I've talked with Parliant's tech support, and in the end they basically said that there is nothing that they can do if the modem doesn't pass the caller-id information to the program. They also suggested that maybe there was a "low-voltage" issue on the line that may be causing the system to miss caller-id and take longer to pick up, even though caller-id works on every other phone and caller-id display in the house, including one hooked up to the same jack as the Apple Modem. I then called AT&T to check the line - they stopped out and ran tests and said everything was fine on the phone line side. So there seems to be a combination issue going on here - the modem doesn't register caller-id, and also doesn't seem to realize that the phone is actually even ringing until several rings in. This could be part of the problem: If the modem doesn't "see" the phone ringing on the first ring it probably just isn't even looking for caller-id info when it is being passed before the second ring.
Just wanted to add my experience, and would appreciate any ideas - I have a rather expensive answering machine that only works about 80% of the time.
Thank you, and take care!
Jeff

Apple USB Modem + External Subwoofer = Bad Interference?

Does anyone know the inards of an Apple USB modem well? i just installed my 22"LG monitor and now i cant get on the net through the USB Modem cuz it interferes with the subwoofer. it would dial then go crazy and make my computer freeze. then i decided to unplug my subwoofer and everythings worked fine. any ideas?

That is strange, are they very close to each other? The subwoofer may have a strong magnet inside it, keep the modem away from it. I use an external subwoofer on the floor, my MacBook is on a stand on a desk with the modem hanging off the back of the desk. I also use an external monitor. I had used dial-up for a short while before I got cable, and still use the USB modem for occasional faxing, so you should be able to use all those things simultaneously: USB modem, external speakers, external monitor, if you are having problems, you might need to take it to an Apple store and see if you can replicate the problem, if they can fix it (under warranty?). Maybe try using an externally powered USB hub for the modem?

Apple USB Modem - incoming call alert

I access dial up through an Apple USB Modem. In the Modem tab of Network Preferences, I've asked my MacBook to "Notify me of incoming calls while connected to the Internet," by playing "alert sound when receiving a call." Yet nothing happens when I receive an incoming call: the calling line hears a busy signal, but no alerts, no messages, no internet interruption occurs on my MacBook.
What am I missing? Do I need a certain type of service on my incoming phone line to make the alert work? (Because I use this line for internet only, I have no Caller ID, etc., on it.) Or should I change my MacBook settings in some way?
Any advice would be much appreciated. Many thanks.

You would have to subscribe to a call-waiting service from your telephone company on that line for the feature to work.
However, if you use that line for internet only, would you be expecting voice calls on that line?

Can you prove Apple USB Modem supports Voice calls?

I'm developing an app using the Apple USB Modem and I haven't been able to find a single application that supports its claimed voice capabilities. Doesn any have a voice file known to be compatible with this modem? All my attempts have resulted in very distorted screeching playback. I came across one other similar experience/opinion on this modem.

"I am confused, QuickDraw. If the poster cannot get online via Windows XP, how does he or she get the drivers?"
I was speaking of the Boot Camp drivers that comes on the Leopard Disc. This could possibly be the answer to your troubles as well if you haven't already installed them yourself. After you've successfully installed Windows via Boot Camp, you need to boot up into Windows, then stick in your Leopard Disc and the drivers are supposed to install automatically. If after you've installed the BC drivers you still cannot get online via your router, then post back.
Hope this helps.
By the way, you really need to start your own thread. That way you'll have a better chance of being assisted from others. Just a suggestion.

Apple USB modem and snow leopard = kernel panic !

Hello,
With Snow (10.6.1) I encounter very often a kernel panic when I turn off the
Mac.
When I check the console I have this:
Interval Since Last Panic Report: 670049 sec
Panics Since Last Report: 1
Anonymous UUID: F080CD9F-6604-4AF2-82F1-D43BE33F40C5
Tue Oct 6 07:38:13 2009
panic(cpu 1 caller 0x2a6ac2): Kernel trap at 0x08090001, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x089ec400, EBX: 0x08e51000, ECX: 0x08e51004, EDX: 0x0145aff1
CR2: 0x00000000, EBP: 0x4c1ebc88, ESI: 0x087cd800, EDI: 0x00000000
EFL: 0x00010246, EIP: 0x08090001, CS: 0x00000008, DS: 0x00030010
Error code: 0x00000002
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x4c1eba78 : 0x21acfa (0x5ce650 0x4c1ebaac 0x223156 0x0)
0x4c1ebac8 : 0x2a6ac2 (0x590a50 0x8090001 0xe 0x590c1a)
0x4c1ebba8 : 0x29c968 (0x4c1ebbc0 0x8c7c9e0 0x4c1ebc88 0x8090001)
0x4c1ebbb8 : 0x8090001 (0xe 0x48 0x4c1e0010 0x4f0010)
0x4c1ebc88 : 0x1333880 (0x8e51000 0x8e51000 0x0 0x8e6b400)
0x4c1ebca8 : 0x133269d (0x8e72280 0x0 0x0 0x1)
0x4c1ebce8 : 0x133277c (0x8e6b400 0xb000001 0x3 0x2000)
0x4c1ebd28 : 0x3064df (0xb000001 0x3 0x2000 0x8dfad20)
0x4c1ebd68 : 0x30cedb (0x4c1ebdb0 0x0 0x4000000 0x0)
0x4c1ebd98 : 0x2f8b48 (0x4c1ebdb0 0x246 0x4c1ebe08 0xa80d6f0)
0x4c1ebdd8 : 0x2ee35c (0xa80d6f0 0x3 0x4c1ebed8 0x0)
0x4c1ebe28 : 0x2ee422 (0xa80d6f0 0x3 0x4c1ebed8 0x0)
0x4c1ebe88 : 0x469be6 (0x92634e0 0x4c1ebed8 0x4c1ebeb8 0x3007dc)
0x4c1ebef8 : 0x46b9dc (0x865b280 0x92634e0 0x8dfad20 0x0)
0x4c1ebf38 : 0x46baad (0x0 0xa 0x4c1ebf5c 0x1)
0x4c1ebf78 : 0x4ed85f (0x8dfad20 0x9811ee8 0x9fa62a4 0x0)
0x4c1ebfc8 : 0x29d3fd (0x9811ee4 0x2 0x10 0x82d32a4)
Kernel Extensions in backtrace (with dependencies):
com.apple.iokit.IOSerialFamily(10.0.2)@0x132e000->0x1336fff
BSD process name corresponding to current thread: pppd
Mac OS version:
10B504
Kernel version:
Darwin Kernel Version 10.0.0: Fri Jul 31 22:47:34 PDT 2009; root:xnu-1456.1.25~1/RELEASE_I386
System model name: Macmini3,1 (Mac-F22C86C8)
System uptime in nanoseconds: 5693599172824
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x105c000, size 0x12288) - last unloaded 98582035842
loaded kexts:
com.Logitech.Control Center.HID Driver 3.1.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.filesystems.autofs 2.1.0
com.apple.driver.MotorolaSM56KUSB 1.5.10
com.apple.driver.AppleHDA 1.7.4a1
com.apple.driver.ApplePlatformEnabler 2.0.0d2
com.apple.driver.AGPM 100.8.15
com.apple.driver.AppleUpstreamUserClient 3.0.5
com.apple.driver.NVSMU 1.1.7
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.driver.AudioIPCDriver 1.1.0
com.apple.driver.AppleIRController 161
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a20
com.apple.driver.AppleLPC 1.4.6
com.apple.GeForce 6.0.2
com.apple.driver.AppleHIDKeyboard 1.1.5f1
com.apple.iokit.SCSITaskUserClient 2.5.1
com.apple.iokit.IOAHCIBlockStorage 1.5.0
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleFWOHCI 4.3.4
com.apple.driver.AirPortBrcm43xx 410.91.20
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.7.8
com.apple.driver.AppleAHCIPort 2.0.0
com.apple.nvenet 1.0.58
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 90.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.0.11
com.apple.driver.AppleIntelCPUPowerManagement 90.0.0
com.apple.nke.ppp 1.5 - last loaded 158842070257
com.apple.iokit.IOBluetoothSerialManager 2.2.1f7
com.apple.iokit.IOSerialFamily 10.0.2
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.7.4a1
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSM56KUSBModemFamily 1.1.12
com.apple.driver.AppleSM56KUSBAudio 1.9.16
com.apple.iokit.SM56KUSBAudioFamily 1.6.1
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOAudioFamily 1.7.0fc16
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.4a1
com.apple.iokit.IOHDAFamily 1.7.4a1
com.apple.iokit.AppleProfileFamily 40
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 3.4.0a20
com.apple.nvidia.nv50hal 6.0.2
com.apple.NVDAResman 6.0.2
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2.1f7
com.apple.driver.AppleUSBBluetoothHCIController 2.2.1f7
com.apple.iokit.IOBluetoothFamily 2.2.1f7
com.apple.iokit.IOUSBHIDDriver 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.5.1
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.AppleUSBMergeNub 3.7.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOAHCISerialATAPI 1.2.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.5.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IO80211Family 300.20
com.apple.iokit.IOUSBUserClient 3.7.5
com.apple.iokit.IOAHCIFamily 2.0.0
com.apple.iokit.IONetworkingFamily 1.8
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOUSBFamily 3.7.8
com.apple.iokit.IOHIDFamily 1.6.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: Macmini3,1, BootROM MM31.0081.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.35f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.19)
Modem:
Bluetooth: Version 2.2.1f7, 2 service, 0 devices, 1 incoming serial ports
Network Service: External Modem, PPP (PPPSerial), ppp0
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: HTS721010G9SA00, 93,16 GB
Serial ATA Device: PIONEER DVD-RW DVRTS08
USB Device: Hub, 0x050d (Belkin Corporation), 0x0264, 0x24700000
USB Device: EyeTV Diversity, 0x0fd9, 0x0011, 0x24730000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x24100000
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc50e, 0x24110000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0x24120000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
USB Device: Apple USB Modem, 0x05ac (Apple Inc.), 0x1401, 0x06400000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8216, 0x06110000
We can see the following information:
BSD process name corresponding to current thread: pppd
so this is a bug with the Apple USB modem and snow leopard !
you know what to do?
Thank you very much for your help

up !
the problem is still there

Apple USB Modem (Junk?)

Hi, I bought an Apple USB modem to use as a fax modem. I have 2 phone no's one is a regular phone no. and the other is a Fax phone no. The fax no. has a different ring than the phone. The problem is the modem cuts in and squeals whenever the phone rings so receiving normal calls is impossible!
So what can a person do? Is there a setting to allow you to solve this so the modem won't squeal during incoming calls.
Is there some way to fix this or should I just take the modem back to Apple?

Hi Paint Guy,
Is there some way to fix this or should I just take the modem back to Apple?
From The Finder's Help on Faxing...
You can receive a fax on your computer, and then save it to disk, email it to someone, or print it. You’ll be able to receive faxes even if you aren’t around and aren’t logged in to your computer. To receive faxes, your computer must not be in sleep mode and must be connected to an open phone line. No one can be using the phone line to connect to the Internet or make a call. Your computer can still receive faxes automatically when the login window is displayed.
To set up your Mac to receive faxes:
1) Choose Apple menu > System Preferences and click Print & Fax.
2) Select the fax modem in the Printers list.
3) Type your fax number in the Fax Number field. This is used to identify your computer when you send or receive a fax.
4) If you want to control your computer’s fax functions from the menu bar, select “Show fax status in menu bar.” If you don’t want to receive faxes automatically, you must select this option. If you receive faxes automatically, you may want to select this option so you can view status information more easily.
5) Click Receive Options.
6) Select “Receive faxes on this computer,” and choose the number of rings before your computer answers a fax. If you want to receive faxes automatically, make sure your computer answers the phone before any other device that may be connected to it, such as a phone answering machine. If you don’t want to receive faxes automatically, set the number of rings to the highest number possible, and use the Fax status menu to receive faxes manually.
7) Choose what to do with the fax after it arrives. You can save it as an image file, email it, and print it to a printer.
To receive a fax manually, wait for the phone to ring, and choose Answer Now from the Fax status menu.
Good Luck ...
Buzz

Apple USB Modem Fax Setup

I have succesfully setup my iMac G5 Isight with the Apple USB external modem for fax send and receive in OS X Tiger 10.4.3.
Wake on Ring during sleep mode works perfectly as well.
Remove the Entry for the Apple Internal Modem in the Fax List.
Utilities Folder - Printer Setup
View - Show Fax List
Click on the Internal Modem Fax Printer and press Delete Key (on keyboard) to remove.
To add the Apple USB modem as a Fax device.
Printer Setup Utility (Utilities Folder)
Click ADD
Click More Printers (while holding down the Option Key)
Advanced
In Device Select Fax Printer (fax)
For the Device URI type:
fax://dev/cu.usbmodem
Under "Printer Model" select "Other". Now for the fun part. You must select the "fax.ppd" which is located at:
(harddrive) -> System -> Library -> Frameworks -> ApplicationServices.frameworks -> Versions -> A -> Frameworks -> PrintCore.frameworks -> Versions -> A -> Resources -> English.lproj
Select fax.ppd
Or if your language is not English, select the appropriate .lproj folder.
Click "Add". You should now be able to see it in the "Fax List" (View -> Show Fax List). Close the Printer Setup program. Go back to the "System Preferences" and in the Print & Fax, select the "Receive faxes on this computer".
Reboot. The fax should now be working.
To verify this you can look at the"Activity Monitor" (Applications -> Utilities) and look at the "Administrator Processes" and you should see an item called "Efax". If this is there, you should be all set.
<Phew> Are you glad it's an easy "one click" process..
John Halk
Melbourne Australia

Remove the Entry for the Apple Internal Modem in the
Fax List.
Utilities Folder - Printer Setup
View - Show Fax List
Click on the Internal Modem Fax Printer and press
Delete Key (on keyboard) to remove.
To add the Apple USB modem as a Fax device.
Printer Setup Utility (Utilities Folder)
Click ADD
Click More Printers (while holding down the Option
Key)
Advanced
In Device Select Fax Printer (fax)
For the Device URI type:
fax://dev/cu.usbmodem
Under "Printer Model" select "Other". Now for the fun
part. You must select the "fax.ppd" which is located
(harddrive) -> System -> Library -> Frameworks ->
ApplicationServices.frameworks -> Versions -> A ->
Frameworks -> PrintCore.frameworks -> Versions -> A
-> Resources -> English.lproj
Select fax.ppd
Or if your language is not English, select the
appropriate .lproj folder.
Click "Add". You should now be able to see it in the
"Fax List" (View -> Show Fax List). Close the Printer
Setup program. Go back to the "System Preferences"
and in the Print & Fax, select the "Receive faxes on
this computer".
Reboot. The fax should now be working.
Had the same problem. Thanks for the information. Helped heaps.
Given the "trek" to fax.ppd through the System Library, DIA ought to hire you to find BinLaden!

External Apple USB Modem won't answer calls

Similar Messages

Maybe you are looking for