External ASUS VE228H not recognised by Win 8.1 on new HP Envy 17 Notebook

Hi, I'm new to the forum so apologise in advance if I'm a little technically incompetent. I have viewed other similar posts on this forum but none seem to have the same specific issue that I'm facing.
I have just bought a new HP Envy 17 and am attempting to connect two external ASUS VE228H monitors, one via a direct HDMI cable and the second to a USB port via a UV +39.
Cables and monitors all work fine on another laptop but the new computer does not recognise the two monitors at all. The Intel(R) HD Graphics driver is up to date, as is windows but still in the Screen Resolution area, they do not appear. I have also been through the process of uninstalling, cleaning (via Displaylinks 'Cleaning Tool') and re-installing the Displaylink driver but still not luck.
Via BIOS, I have also tried to (each separately) - 1) Enable Legacy Support 2) Disable Secure Boot and 3) Reset to Default settings all with monitors plugged in and powered on. Unfortunately still no luck. I also checked for any External Monitor settings in BIOS and didn't see any.
Extremely frustrating! Please could someone help?
Much appreciated and thank you in advance.

Hi @chipps24
Welcome to the HP Forums!
It is a superb place to find answers and ideas!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
Have you ran the HP Support Assistant go get any HP updates?
Have you done all your Windows updates?
I see you are having a difficulty connecting additional monitors. Here is a link to HP Notebook PCs - Connecting a Monitor, Projector or TV (Windows 8)
If this has not helped alleviate the issue, I suggest contacting HP support for assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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