External File Link not working

Having recently returned to RoboHelp after several years, I'm drawing on memory on how to link to external files (.doc, .xls, .pdf). I have created hyperlink in my document and while it does change appearance inline with a hyperlink (blue, bold, underline), when publishing to FlashHelp the link does not work (hand does not appear over hyperlink).
I have no doubt this is an easy question (and easily resolution!)

Hi there
Most usually this is a result of using Mark Of The Web (MOTW). MOTW inhibits links locally, but they work fine once you are on the server.
If you want to test locally to ensure they work as expected, generate your FlashHelp without MOTW.
Cheers... Rick
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File link not working on Adobe 8.0

Hi,
on Adobe Acrobat 8.0 the File link does not work. For example if I have in the pdf the link: c:\daten\info.doc, I can't open this link. If it is a Weblink then it is working. The customer told me that was working in Adobe6????
On my PC it does also not work!
Thanks a lot!

Hi,
the customer uses the Adobe Acrobat 8.1.2 Standard and Acrobat Distiller 8.0 Postscript 3016102. I did print to pdf with adobe.
I have all printscreens on a file, if you need more info!
I did create on customers PC a new Winword document and printed ou as a pdf. Weblinks are working, File UNC File not.
I have all Printscreens on a File, you can have it if you like (but i need Filelink or eMailadress?)
Thanks for your help!
Werner

External URL links not working in .exe

I have created a training programme using Adobe Captivate 7 which includes hyperlinks to websites and documents on a DVD Rom as a .exe
I have managed to open the documents, however the URL hyperlinks are not working. I have had these working in previous versions of Adobe Captivate without having to change any 'Global Settings'. The issue being that I can't expect all of the learners who take the course to change their Global settings when they use it.
How come this has changed in the new version?

I know you said you didn't need to set Flash Security in previous versions, but I've been using Captivate since version 1 and it's always worked this way for me. Only if you publish to HTM/SWF and launch from a web server can you use Open URL actions on external files without needing to configure Flash Security.
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External catalog link not working in SRM 7

Hi all,
We are on SRM 7.1. ECS.
We are using external catalogs in shopping cart application.However one of the vendors catalog links is not wokrin when we select items from catalog...when the items are added from catalog,the items dont get added to Shopping crat..the control goes back to Shopping cart screen but the items are not added to the cart!
I tried the steps mentioned in OSS note Note 1405908 - Issues with 3rd Party catalog integration with SRM 7.0,however that didnt fix the issue.
Also mentioned in the above note,how do I check what HOOK_URL is passed from catalog to my shopping cart application?
NOTE : This link works fine in SRM 5.0
Can someone advise me how to fix this error?

Hi ,
You need to maintain this call structure in SRM system   standard call structure .
5                https://url
10     USERNAME
15     PASSWORD
20     CURRENCY     EUR
25     BORG
26     E_mail
27     Country
30     reqUsername
35     reqPassword
40     buyer_mpid
45     USER_ID     SY-UNAME
50     Language     EN
55     BYPASS_OUTB_HANDLER     X
56     BYPASS_INB_HANDLER     X
80     HOOK_URL
85     ~OkCode     ADDI
90     ~target     _TOP
95     ~CALLER     CTLG
Thanks & Regards
Pradeep Kumar Dondeti

File links not working...help!

Hi,
I'm trying to create some links to files such as, .doc, .pdf. ppt. etc. I've added them with the inspector and labeled them appropriately. However, nothing happens when I click on the links. Shouldn't Word open if the link is a .doc file? I've tried files both on my hard drive and on my iDisk and neither did anything. Do yo have to wait until you've published it to test it and see what it would look like? Puzzed!!!
Thx...Nano

Do yo have to wait until you've published it to test it
yes

Sample file link not working

Hello - on this page: http://www.adobekb.com/working_with_master_pages.html, the link under "Deconstructing Site Layouts" - the link for "Download Sample Files" brings up an error. Can someone tell me where to get those files?

Thanks. I was just previewing the doc since we already had
the sample up for a while:
http://labs.adobe.com/technologies/spry/samples/menubar/MenuBarSample.html
but i will push the new version of the sample since we fixed
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Thanks for noticing.
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External links not work

Hello,
I have a word document that has external links. Text that
links to other page or other url.
When I convert my doc (word document) into a swf using flash
paper 2 the links not work. There are still highlighted but no
linking is taking place.
please help me.
Thanks
Alejandro

I am having the same problem. At first I thought it was
because I had converted an excel file but I tried the same
information from a word document and the links do not work in the
browser or if I view the SWF file separately. Additionally, when I
convert the word file to a pdf none of the hyperlinks to pages or
documents work but the links to email addresses do.

External command is not working in File Receiver Adapter

Hi,
   I have tried to copy the file which is mentioned in my File Adapter (Receiver) to 3 different folders thru OS command. The purpose is to save time. I have created one CC for Source(File) and one CC for target(File). After the target file is created, I want to copy this file in 3 folders. For this I have written one batch file in my system.
File Name: copy1.bat
@ECHO OFF
COPY %1 C:\TEST1\arch_t1
COPY %1 C:\TEST2\arch_t2
COPY %1 C:\TEST3\arch_t3
DEL %1
The command which I entered in the Receiver CC (File Adatper is)
Run Operating System Command After Message Processing
Command Line: C:\FILES\copy1.bat %F %f
Timeout(secs): 60
Terminate Program After Timeout - Check box is selected.
But, this external command is not working. (because the target files are not created in those directories C:\TEST1, C:\TEST2, C:\TEST3)
   I did this scenario by refering the Michael'w weblog:
/people/michal.krawczyk2/blog/2007/02/08/xipi-command-line-sample-functions
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Thanks in advance.
Kind Regards,
Jeg P.

Hi, Jeg.
As the note says, please check the java Runtime.exec behavior
with the proper user.
If in doubt, check if the command can be successfully run through
the Java Runtime.exec(...) API. Also note that the command is run
as user "<sid>adm" (Unix) / "SAPService<SID>" (Windows).
So, Could you check the following(very dirty one!) Java in your
XI server and check if it works? For simulating %F, create a test
file C:\FILES\test.txt whatever the content is.
import java.util.*;
import java.io.*;
public class ExecJava {
public static void main(String args[]) {
    try {
      Runtime rt = Runtime.getRuntime();
      Process proc = rt.exec("C:/FILES/copy1.bat C:
FILES
test.txt");
    } catch (Exception e) {
      e.printStackTrace();
Good Luck.
Sejoon

Add new document link not working in upgraded sharepoint 2013?

Hello there,
Upgraded SharePoint team sites from 2010 to 2013. add new document link not working for shared document in upgraded sharepoint 2013?. it is specially not working on machine where Office web apps set up with this sharePoint server and it
is working fine with environment Office web apps not configured with Sharepoint.
Looking resoluion /suggestion, thanks in advance.
Regards,
Sushil

Hi Sushil,
According to your description, my understanding is that the add new document link was not working on machine where Office web apps set up with this SharePoint server after you upgraded SharePoint team sites
from 2010 to 2013.
For your issue, it can be caused by integrating Office Web Apps with upgraded SharePoint Site.
Firstly please make sure claims-based authentication is used by the SharePoint web application that is used to create the new document. Only web applications that use claims-based authentication can open
files in Office Web Apps. To determine the authentication provider for a web application, follow these steps:
1.In SharePoint 2013 Central Administration, click Manage web applications.
2.Select the web application that you want to check, and click Authentication Providers on the ribbon.
The authentication provider must be displayed as Claims Based Authentication for Office Web Apps to work correctly with the web application. To resolve this issue, you can delete the web application and recreate
it using claims-based authentication, or you can change the authentication method of the web application.
Secondly, make sure the WOPI zones match on the SharePoint 2013 and the Office Web Apps Server farm.
To do this, run the following command on the SharePoint Server:
Get-SPWopiZone
The result will be one of the following:.
internal-https
internal-http
external-https
external-http
Next, run the following command on the SharePoint Server.
Get-SPWOPIBinding
In the output, look for WopiZone: zone. If the results from Get-SPWopiZone don’t match the zone that is returned by Get-SPWOPIBinding, run the Set-SPWOPIZone -Zone cmdlet on the SharePoint Server to change
the WOPI zone to match the result from Get-SPWOPIBinding.
If not work, you can try to disconnect SharePoint 2013 from Office Web Apps Server and re-configure Office Web Apps for SharePoint 2013.
For more information, please refer to the article:
http://technet.microsoft.com/en-us/library/ff431687(v=office.15).aspx
Best Regards,
Eric
Eric Tao
TechNet Community Support

RH 7 WEB Help: Hyperlink to external file will not activate file

I have added an external file (Excel spreadsheet document) to my RH 7 WEB Help.
* The Excel file is located in the Project Manager
* The hyperlink contains the correct file name
* The generated WEB Help folder contains the Excel file
However, when I test the external file link, the external (Excel) file does not open.
Suggestions?
Thanks,
Jerry Christensen
St. Paul, Minnesota

Hi there
LIkely Mark Of The Web (MOTW) is nailing you. When you test locally and have MOTW enabled, links to things like Excel, Word and PDF don't work.
The first step is to turn off MOTW. You do that by right-clicking the WebHelp layout and choosing Properties. The option for MOTW is in the first dialog.
Once that is done things should be mostly good. I say "mostly", as you will now probably see the yellow information bar in IE when you test. To prevent seeing that, you need to change the settings in IE.
To change the settings in IE:
Click Start > Run type inetcpl.cpl and press Enter
Click the Advanced tab
Scroll to the Security section
Place a check mark in the option "Allow active content to run in files on My Computer"
Cheers... Rick
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Flash Global Security & Links Not Working?

Hi all,
I am absolutely near some sort of breakdown with my Flash website....I really hope someone can help!
I am building my portfolio website; I'm using Dreamweaver CS3 (on Mac) and inserting Flash animations in the centre of a table in each Dreamweaver page. All was working fine until I built the Contact page animation on Flash last night. I linked in some external websites to my Blog, Flickr and Twitter and also need a button to launch the user's default mail client.
When I tested the animation (CMD+ENTR) in Flash the links appeared to be working, if after a few clicks. I then inserted the Contact animation into the Contact.html page on Dreamweaver and tested it in Safari. A dialogue box came up regarding something about security settings and Flash 8 (makes no sense as I am using Flash 9); and I ended up on the Global Security Setttings panel page on the Adobe website. I selected the entire folder the website is in on my hard drive under "Trust Files in these Locations". Now the ENTIRE website's flash animations are not working. There are links to internal pages of the site (i.e. a link to the "Contact" page in the animaiton on the Home page) which are now not working either. No error messages come up when I test the movie in CS3 either. I have refreshed Safari, restarted the Mac and redone the folder on the Global Security Settings panel. Also loaded the entire website onto a PC this morning, all links not working either.
Actionscript 3 on the Contact page looks like this:
import flash.events.MouseEvent;
//---Blog Button---\\
var getBlog: URLRequest = new URLRequest("http://www.myblogsdomain.com");
Blg_Btn.addEventListener(MouseEvent.CLICK, eClick);
function eClick(event:MouseEvent):void{
navigateToURL(getBlog, "_self");
//---Twitter Button---\\
var getTwitter: URLRequest = new URLRequest("http://www.twitter.com/mydomain");
Twt_Btn.addEventListener(MouseEvent.CLICK, eClick1);
function eClick1(event:MouseEvent):void{
navigateToURL(getTwitter, "_self");
//---Flickr Button---\\
var getFlickr: URLRequest = new URLRequest("http://www.flickr.com/photos/mydomain");
Flkr_Btn.addEventListener(MouseEvent.CLICK, eClick2);
function eClick2(event:MouseEvent):void{
navigateToURL(getFlickr, "_self");
//---Email Button---\\
var getMail: URLRequest = new URLRequest("mailto:[email protected]");
Eml_Btn.addEventListener(MouseEvent.CLICK, eClick3);
function eClick3(event:MouseEvent):void{
navigateToURL(getMail, "_self");
I'm not 100% sure if the e-mail AS3 I set up is correct, but as none of the links are working I can't test it. I cannot provide a link to the website as it isn't uploaded yet, and I don't really want to upload it not working properly.
Any help at all would be gratefully received, I'm really, really on the brink of some sort of breakdown. Thanks.

Thanks Samuel.Wong and Ned Murphy for the information.
I'm not actually sure what happened but my website suddenly started working again today, I think possibly by selecting "Always Allow" on the Global Security Page as well as inserting every individual file as well as the folder under "Trusted Locations" has also done the trick.
The external links appear to work when I test the movie in Flash CS3, but the same warning comes up once the movie is inserted into a Dreamweaver html page and tested in Safari. However I think when the links (all except the email ) appear to be working in Flash then it should be just fine once uploaded onto the server. Many thanks for your advice once again.
Maxx

Adobe Edge links not working

Yeah I have also experienced links not working when I import my .oam file from Adobe Edge Animate also. Is there anything the Muse team is doing to fix this issue? I need a response from you guys by the end of the week. my company website is malfunctioning due to issues with your software. If there is some sort of hotfix please let us know.

When you install the software illegally, using a volume license, there is a script you can run that will enter all of the adobe servers into your local DNS hosts file so the software can be activated. This makes accessing those domains impossible. This scenario fits the description of your issue, not suggesting anything beyond that.
The hosts file is in /private/etc/hosts and can be accessed through the terminal:
sudo nano /private/etc/hosts
If you see a bunch of adobe servers in there, that is your problem.

Fresh Install HCM 9.1 but Links not working. Help please

Dear All,
I'm trying to make a switch from SAP to PeopleSoft. I tought it easier to install PSFT since the number of source to install is much less than SAP. However, I kept getting same error where the links not working no matter which environment I tried to install.
I downloaded all software from eDelivery.
HCM 9.1, PTOOLS 8.52, Oracle 11g 64 bit, Oracle Client 32 bit.
First Try:
Install on windows 7 64bit. Everything works fine until first login to the PSFT and all links not working.
Suggestion from Hakan is to apply the patch and gave me a link to the old FTP site. I downloaded the 85209 patch but got password.
Finally I managed to get a customer ID from a friend and downloaded Patch 85211 and applied. But got java error so I scrapped it.
Anyway, Gasparotto said the environment is not certified and will not fix my problem with the patch.
Second Try:
Installed Virtual Box.
Installed Windows 2008 R2 and applied the SP1.
Installed everything all over again.
Ensured the PTWEBSERVER password similar the username.
Everything works fine but when login to PSFT, again..... links not working and see on the bottom left corner there are some javascript error where they cannot find certain peoplesoft objects..
Just upgraded to IE 9 because I read somewhere IE 8 is not certified.
Tried to login again, no error message and everything looks fine but... links not working.
Logs also looks normal to me.
Does anyone ever encountered similar issues before?
Does this is a normal behaviour before tools patch 85211 being applied ?
Thanks,
aLuNa
My APPSRV Log:
PSSAMSRV.12 (0) [11/03/12 09:04:46](0) PeopleTools Release 8.52 (WinX86) starting. Tuxedo server is APPSRV(99)/100
PSSAMSRV.12 (0) [11/03/12 09:04:46](0) Cache Directory being used: C:\APPSRV_CONFIG\appserv\HCDMO\CACHE\PSSAMSRV_100\
PSSAMSRV.12 (0) [11/03/12 09:04:46](0) Server started
PSRENSRV.2808 [11/03/12 09:04:49](0) PeopleTools Release 8.52 (WinX86) starting. Tuxedo server is RENGRP(92)/101
PSRENSRV.2808 [11/03/12 09:04:49](3) Switching to new log file C:\APPSRV_CONFIG\appserv\HCDMO\LOGS\PSRENSRV_1103.LOG
PSADMIN.2124 (0) [11/03/12 09:04:52](0) End boot attempt on domain HCDMO
PSAPPSRV.1488 (3) [11/03/12 09:13:16 GetCertificate](3) Returning context. ID=PTWEBSERVER, Lang=ENG, UStreamId=091316_1488.3, Token=PSFT_HR/2012-11-03-02.13.17.193528/PTWEBSERVER/ENG/XxZ3vyJWXF/S1MoQtG2Wox6wGJA=
PSAPPSRV.1488 (5) [11/03/12 09:13:21 GetCertificate](3) Returning context. ID=PTWEBSERVER, Lang=ENG, UStreamId=091321_1488.5, Token=PSFT_HR/2012-11-03-02.13.22.193632/PTWEBSERVER/ENG/pS6ec6pIAJJSYc1oOWcNYiR0UFQ=
PSAPPSRV.1488 (7) [11/03/12 09:13:29 GetCertificate](3) Returning context. ID=PS, Lang=ENG, UStreamId=091329_1488.7, Token=PSFT_HR/2012-11-03-02.13.30.193285/PS/ENG/3GnOezS6D9PUlzwrjPwqexv4ir0=
PSAPPSRV.1488 (34) [11/03/12 09:18:47 GetCertificate](3) Returning context. ID=PS, Lang=ENG, UStreamId=091847_1488.34, Token=PSFT_HR/2012-11-03-02.18.48.194158/PS/ENG//oJB5tvSHYNzsmZ2Gs4g2vBLUVs=

alunwawa wrote:
Does anyone ever encountered similar issues before? Yes, I did already see the same, that was when installed the same with 8.52.00 (without Peopletools patch) or without applying the patch project...
Does this is a normal behaviour before tools patch 85211 being applied ?Without patch, you have the error you mentioned. How many time I told that 8.52.03 min. is required, I did not go further, but there was some bugs before which make it not working.
I understand that's rather frustrating for people who wants to jump to Peoplesoft. I don't know SAP, but here you go, Peoplesoft is not a simple toy.
Unfortunately, if you have no access to My Oracle Support to get the Peoplesoft patches, you have no way but work on Peoplesoft OVM (free of use), and to use them on VirtualBox, the Jim's articles are worth to follow.
Nicolas.
PS: @Jim, thanks for the kind words.
My last install guide is quite old now (PT8.50/Linux), even though it did not change very much within the last tools 8.52. But seeing the number of time such questions have asked over here (PT8.52 on Windows), I'm thinking to write one more, that time on Windows.

Post Migration from SP2010 -Attach File Button not working in any list new/edit forms

Hi,
We have migrated the SharePoint 2010 farm to Sharepoint 2013 on last saturday and we are noticing an interesting issue after the migration .
On any custom list on any web application ,When we create a new item,if we click on attach file button in the ribbon,nothing shows up on the screen.
In the browser Dev Tools its showing an error message as "Cannot read Property style of null".
This is happening on a javascript (form.debug.js) on line No : 5276
(document.getElementById("partAttachment")).style.display = "block";
There is no element rendered in html with id "partAttachment",which is causing this error to happen.
Solutions tried are
1) Modified the List Advanced Settings to disable and enable the attachments ,which did not work
2) Ran the Sharepoint Configuration wizard which did not fix
3)Tried reset the site definition for all pages in the site from site settings
4) Deactivated and activated all the activated features in the site collection
Its an OOB List New Form,no customizations has been done.
Similar error occurring with List Edit form as well
when you click on the List Item in the List default view when you navigate to the list and when you click on attach file,a popup dialog to upload attachments appearing,However its not working when you
navigate into the list item and tried to upload attachment.
Please help if any Solutions / thoughts

Hi Christopher,
Thanks for your reply,
Farm Information
OS: Windows Server 2008 R2 SP1 Enterprise
SQL: SQL 2008 R2 SP2
SP -SharePoint 2013 with no CU applied
Method,we used is restored the content DB from SP2010 and attaching to SP2013 SQL Server
Site Collection is in 15 mode
It happens on new site collection even though its not migrated site.
Server is 16GB RAM 8Core Processor
If we create a new form from designer,attach file link is working
OOB New form.aspx is having List Form webpart
Custom New Form.aspx creaed with designer has data form webpart
if we create a new sharpoint site collection in 2010 mode,its working fine without any issues
Interestingly,all the javascript files loading were debug.js,Not sure how its loading all debug.js files

Flash file, clicks not working in one environment

Hi everyone,
I have produced files using Captivate 2, that have output as .exe. These work perfectly across all of our sites, except one.
The only issue with the site where the files are not working is:
- Click box within the Flash file do not progress to the next page
I have output with 'Playback control' and the users at the site in question are able to progress through along the Playback bar. However, I only placed this in for the purposes of testing the file. The final files need to not have the 'Playback control'.
Does anyone know what I can do differently, to ensure the click boxes work on this site in question?
I look forward to hearing from you.
Ravi Sandhu

Hi Ravi
I'm not sure I fully understand your question. You seem to be saying a Click Box isn't working. But you say the "Click Box within the Flash File". I'm not sure if this means you have used Flash to create a button or something that you are trying to use with Captivate or if you simply mean that you have used Captivate to create a SWF, and inside that SWF the Click Box doesn't seem to work.
What would be helpful is if we could see the project first hand. Are you able to post the .CP file for us to download and view? If that's not possible, what about posting a screen capture of the slide with the issue where we can see the entire timeline and all objects.
Cheers... Rick
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External File Link not working

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