External hard drive not visible.

When I plug in my external hard drive through a USB it doesn't show. I thought it was bad so bought a new one and it doesn't show up. Where can I find it?

Hi Jonhnie on the spot
*1. Check the System Profiler and Disk Utility to see if the External HD(s) are seen by the iMac*
For System Profiler Go to: Apple > About This Mac > More Info... in Hardware select USB.
For Disk Utility Go to: Applications > Utilities and open Disk Utility.
*2. Check Finder Preference settings*
With Finder on the Menu bar select Finder Preferences select the General tab and make sure that all the boxes are checked for Hard disk, External disk, etc. Then before you leave the Finder Preference panel select the Sidebar tab and make sure that all the boxes for Hard Disks, External Disks, etc. as well.
*3. Then if your iMac still does not see the Drive(s)*
Reset the iMac's System Management Controller > http://support.apple.com/kb/HT1543
and then restart resetting the PRAM and NVRAM > http://support.apple.com/kb/HT1379
*4. Test some other USB Device(s) on the same port(s) to see if they are working properly.*
Example: Mouse, iPod, Flashdrive, Camera, etc..
*5. Sorry, but I have to ask*
You are connecting the External HD(s) up to a port on the back of the iMac, not the keyboard right!
Let us know how it's going so far and will go from there.
Dennis

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