External Hard Drive Will Not Work

I purchased the recommended 1TB WD hard drive. It worked for a couple of days, recorded some programs-- all of which froze after a few minutes, and now my DVR repeatedly shuts down and reboots when the external drive is plugged in. Here's the message I get:
the set-top box will reset because an external hard drive was improperly disconnected
The only way I have disconnected the drive is by going into settings and clicking on "EJECT" as recommended.
Would someone please tell me what is going on here? Thanks.

Prof_Ahab wrote:
I purchased the recommended 1TB WD hard drive. It worked for a couple of days, recorded some programs-- all of which froze after a few minutes, and now my DVR repeatedly shuts down and reboots when the external drive is plugged in. Here's the message I get:
the set-top box will reset because an external hard drive was improperly disconnected
The only way I have disconnected the drive is by going into settings and clicking on "EJECT" as recommended.
Would someone please tell me what is going on here? Thanks.
Sorry to hear about the troubles you are having with the drive. One thing you can do to try to correct the drive issue is to hold down the power button on the drive. You will get a pop up message that an unknown storage device has been found. Click to accept the new device. The drive should now be connected. Go to the main menu of the DVR box and select the option for DVR. Go to expanded storage and format the drive. Let us know if further assistance is needed.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Similar Messages

External hard drive is not working on airport time capsule even after 7.7.2 firmware update.

External hard drive is not working on airport time capsule even after 7.7.2 firmware update.
I have the latest Airpor Time capsule 2gb. I specifically bought it so that I could have an external hardrive set up to wirelessly house my itunes library and movies. When i connect the drive, all i get is that the disk needs to be repaired.
the drive can works fine when connected to the macbook pro and I have run the verify and repair features in disk utility. I have also reset the airport timecapsule as well following these changes and still no change.
The 7.7.2 update says that it addressed the usb issue of not showing the drives but there are still problems as I cannot get it to appear.
Please help.
Thanks

How is the hard drive formatted?
Have you tried using a powered USB hub with the drive when it is connected to the Time Capsule?
(The USB port on the Time Capsule is borderline as far as power is concerned....you may need to use a powered hub.....even if the hard drive has its own power supply)
If the drive is formatted correctly....and....it has ample power, it will "show up" when you open AirPort Utility, click Edit, then click the Disks tab at the top of the next window.
In the example below, my Time Capsule drive is named "Backups" and another drive named "WD Drive" is connected to the USB port on the Time Capsule.
You should see the name of your Time Capsule drive (named "Data" unless you have changed the name) and the name of the USB drive if you perform the same check.
What do you see?

My WD 2tb external hard drive will not unmount from my MacBook Pro.

My WD 2tb external hard drive will not unmount from my MacBook Pro. It no longer even shows up in finder, however it does show up in Disk Utility. I have tired so many of the suggestions on the internet all to a fail.
I keep getting the message to be sure that all applications are closed before ejecting the drive. I have no clue how to tell which appliactions are using the external drive to shut them off. I turned off Time Machiene to be safe.
I don't need anything on the external drive, I am just trying to erase it, save my current info, and migrate it to my new MacBook Pro.
I have been about four days now with this issue all over the internet, in this community, and watching videos on everything and nothing about this topic to a fail.
I think I am doomed and have lossed this external drive because of some wierd application that will NEVER close on my hard drive for it to disconnect correctly. It's annoying.
Does anyone have a solution?

Have you trie using another USB port? Can you test the USB ports with other USB devices to assure they are working? You may want to reinstall OS X in case there has been a driver glitch.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

External Hard Drive does not work with Lion

Hi
My External Hard Drive does not work with Lion this message appears:
NTFS-3G could not mount /dev/disk1s1
at /Volumes/My Passport because the following problem occurred:
/Library/Filesystems/fusefs.fs/Support/fusefs.kext failed to load - (libkern/kext) link error; check the system/kernel logs for errors or try kextutil(8).
the MacFUSE file system is not available (71)
can anyone help?

Hi,
See this Discussion:
https://discussions.apple.com/thread/3191198?start=0&tstart=0
Cheers,

My external hard drive will not open and only shows up in Disk Utilities. When I try yo repair it, it give me and error of invalid sibling link. How do I fix my external hard drive?

My external hard drive will not open and only shows up in Disk Utilities. When I try yo repair it, it give me and error of invalid sibling link. How do I fix my external hard drive?

Invalid sibling link may not be fixable by Disk Utility. (Disk Utility is very conservative, and will not attempt repairs that might cause you to lose data.)
It is an indication of serious Directory damage.
that leaves
a) third-party Utilities that will take those risks, or
b) re-initializing the drive (which deletes all your data) and restoring from another backup source.
c) "Copying off whatever files you can salvage" has gone by, and you cannot copy anything off a drive that will not mount. You may be able to use "rescue" programs such as prosoft engineering Data Rescue to copy files to another drive, but that sounds a lot better than its reality. You may get many files, but not get ANY filenames.

My Hybrid 1TB Seagate Hard Drive will not work in my data doubler caddy installed in the optical bay

My Hybrid 1TB Seagate Hard Drive will not work in my data doubler caddy installed in the optical bay of my MacBook Pro

Thanks for all the advice. It looks like I have finally got my MBP working again (after two weeks of pain).
The WD HD works fine internally, but restoring from TM introduced a whole load more of issues/incompatabilities (see above). Eventually the only thing left was to re-build rather than restore:
i) mount the WD disk internally and install Snow Lepoard from the orginial installation disks
ii) get online, and after much trying download Lion (previously purchased). Perfrom all update.
iii) Connect my Time Capsule, identify my data, photo and music files and then copy them accross by hand
iv) install all the other applications (e.g. MS Office:mac, etc) from scratch.
This exercise has shown me that even though tools and procedures exist to address separate issues, when the complexity of inter-dependence is introduced there are a raft of problems that crop up.
Now I am back in business I will be using TM and CCC to take full and regular copies. I did this previously, which has saved me from losing my data and cherished pictures, but hopefully next time (and I'm sure there will be a next time) the recovery will be less infuriating.
BTW I got a refund on the Seagate Momentus XT. They guy in the shop said it wasn't the first time he'd heard of this issue with MBPs. Great.

I recently updated my Mid 2007 iMac with the latest OS 10.8.5 now my external hard drives will not show up. They show up when I boot them up on a machine running and earlier OS. Is there a fix for this?

I recently updated my 20-inch, Mid 2007 iMac with the latest OS 10.8.5 now my external hard drives will not show up. They show up when I boot them up on a machine running and earlier OS. Is there a fix for this?

Can you see them in Disk Utility?
If so, can you select and Mount them?
If not, disconnect them, reset the iMac's SMC and then reconnect them.
Intel-based Macs: Resetting the System Management Controller (SMC)
1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
If you still can not see them, connect them back up to the iMac running the older OS, open Disk Utility and look to see how they are partitioned and formatted.

External Hard Drive will not mount after upgrading to Yosemite

After upgrading to Yosemite, my external 3TB hard drive will not mount... can't see in Finder, but does appear in Disk Utility. Follow steps to Repair disk, but get a message that D.U. cannot repair disk.

See mount section.
Disk Unmount Using Terminal
Disk Utility – Force Mount Disk

My external hard drive is not working on my mac.

I have tried all options available such as going on finder and making my hard drives visible and disk utilities

Basically my external hard drive would not eject so i force quit it and the hard drive does not come up at all anywhere on my mac pro OS X version 10.9.4 and it isn't visible in disk utilities no and it doesn't say format either and i have tried it on a windows computer it does not show on their either. the format is Fatdos i think so i can use it on windows and mac and i cant see anything in system reports and yes it is connect by a USB. also it isn't making any noises either

External hard drive will not eject

Since upgrading to ML my small "my passport" hard drive will not eject. First it gives me the message "the disk couldnt be ejected because Safari is using it and to close Safari and try again". (not sure why safari would be using it..) When I close safari then I get the message " the disk couldnt be eject because another program is using it"
My only option is to force eject each time.
Any suggestions?
Thanks
Susan
Mid 2011 15" macbook pro

Have you updated your "My Passport" software lately, there have been recent updates for Mountain Lion issues: http://community.wdc.com/t5/News-Announcements/bd-p/Announcements
http://community.wdc.com/t5/News-Announcements/Software-Update-WD-SmartWare-Upda te-1-3-4-x-for-Mac-Users-7-26/td-p/444122

My Lacie external hard drive will not back up on Time Machine. Says there's not enough space. This has happened with every single external I've purchased. Thought TM was supposed to delete old backups??

My Lacie External backed up on Time Machine after the first back up but now says there's not enough room. I thought TM deleted old back ups to save new versions. What am I doing wrong. This happens to me constantly. Every single external hard drive I've purchased for the MacBook Pro (5 of them) has not worked either initially or at the second back up. It either isn't formatted properly so I have to go to Genius bar to help me set up for the first back up, or after the first back up, it says there's not enough space and I have to go back to Genius Bar. Is there a way I can fix this on my own?

I just purchased 2 external hardrives. a LaCie Minimus and a G Drive. Each 1 TB. The guy at Apple told me that would provide 2 good TM backups for me. My internal HD has 750 GB capacity, of which I'm using 700 GB. Perhaps the ratio is not great enough. I do wish they would have told me this before I purchased the two Bummmmer! I even had them format and get the first back-ups going because of issues I've had in the past. I also just bought a 750 GB for photos.
So, I won't be able to buy another bigger external since I've just purchased 3. Ugh. Well, I'll just exclude some files and divide things up. Eventually, I just want my 20,000 iphotos on one of the 1TB externals, and a TM back-up on another so that iphoto will function once more. It really hates how many photos I have and is brutally punishing me for it.I seriously need to do some housecleaning!
Thanks for the advice. Just moved from US to Australia last week and was hoping to upload a few photos and the domino effect has lead me to this. Just went to Genius Bar in Perth today and they told me how to reformat drive to transfer iphoto library over, but I got stuck at trying to back-up my TM.

My external hard drive will not show up in iMovie 10.0.4. How do I copy my movies into it?

My Mac OSX 10.9.4 has both iMovie 10 and iMovie 9. I've started uploading all of my videos from my camera to iMovie 10 and have not worried about my external hard drive. Now it's been a couple months of putting those videos onto iMovie 10 and I just connected my external hard drive and it doesn't show up in sidebar anywhere. Is this new to iMovie 10? How can I copy my events and projects to my external hard drive from imovie 10?
If iMovie 10 is the issue, I will gladly begin using iMovie 9 again, but will need those events to get into iMovie 9. Is there anyway to move movies in iMovie 10 to iMovie 9.
Thanks for the help!

Hi bwright22,
Welcome to Apple Support Communities.
It sounds like you want to copy videos to and from an external hard disk in iMovie. Take a look at the article linked below, I believe it has the information that you're looking for.
iMovie (2013): Work with multiple libraries
http://support.apple.com/kb/PH14745
Show or hide the Libraries list
You select libraries and events in the Libraries list.
To show the Libraries list: Click the Show button on the left side of the toolbar.
To hide the Libraries list: Click the Hide button on the left side of the toolbar.
You can also choose Window > Hide Libraries (or press Shift-Command-1).
Copy or move projects, events, or clips between libraries or hard disks
Connect a hard disk that contains the target library to your computer, or copy the target library to your computer.
Choose File > Open Library, and choose an option from the submenu.
You can choose from recently opened libraries at the top of the submenu, locate an existing library on your computer, or create a new library.
The selected library is opened in the Libraries list, with the first event selected and its contents displayed in the browser.
In the Libraries list, select the event that contains the item you want to move or copy.
In the browser, select the item you want to move or copy.
Note: To select multiple items, hold down the Command key as you click the items you want to select, or drag a selection rectangle around the items.
Do one of the following:
To move items between events or libraries: Drag the clip or project to another event or library.
To copy items between events or libraries: Option-drag the clip or project to another event or library by first starting to drag and then holding down the Option key as you drag.
I hope this helps.
-Jason

External Hard Drives will not Mount

I have a WD & LaCie external hard drives in my iMac G5 they have been working fine until I started using the new Time Machine program. Now the drive show up in disk utility but not on the desktop. Disk utility has been no help in repairing them and in its log states " Invalid content in Journal " .
How do I get my drives back ?

I did an archive reinstall of Leopard and I still had my problem, so I schleped it down to the Apple store and for the life of me We could not make it happen, drives shoed up fine and worked fine. I think I have a bad FW port that is intermittant but for now I cannot have them fix something that seems to work...
I dont thisnk we have the same problem, because when I had my drives not showing up on the desktop, they were not showing up in Disk Utilitiy either.
Is there data on those drives that you must have? If not I would try reformatting them with Disk Utility ("erase") and see if they reappear. If there is data on them, I would try running a better utility program such as DiskWarrior, I think you can run it on external Disks to rebuild the directory. The problem is that the present version, 4.0 is not compatible with Leopard. The new one is out soon if not already for Leopard. There is no guarantee that that will work, but may be worth a try.
http://www.alsoft.com/
roger

Toshiba ph3100u-1exb External Hard Drive Will Not Stay On

Hello all.
I recently purchased a Toshiba ph3100u-1exb 1.0 TB external hard drive. It's working great, but the problem I am running into is that it will not stay powered on for more than a couple minutes. I'm sure that its some kind of power saving feature, but if there's a way to turn it off, I'd like to have the drive accessible at all times, as I use the information stored on it quite a bit.
When it powers down, I can always press the power button to bring it back up, but I would like to have it on all the time. Is there any way at all to do this? A setting on the drive, or possibly within Windows?
I have the drive hooked up via a USB cable, as this PC is a bit older and does not use the eSATA cables for hard drives.

Hi
In my opinion the HDD should be checked with different computers and different OS (Vista, Win 7, Win XP). If the external HDD will not functions using different systems and computers then its definitely an HDD issue.
Ive got 2 different external HDDs one HDD died and I had to replace it.
In my opinion, if an HDD begins to malfunction then its mostly an hardware related issue and there is nothing to do as to replace the faulty drive

IMac external hard drive will not show up on desktop

I have an external 60 GB hard drive that is attached to an IMac.
I used to be to access this hard drive, but now the IMac will not see it and it does not appear on the desktop anymore. I have another Mac computer and have hooked this hard drive up to it, and it shows up just fine on this other computer's desktop, so I know the hard drive should be working.
What should I try doing to get this hard drive show up on the IMac?

Is the drive connected via USB or Firewire?
USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151?viewlocale=en_US
What to do if your computer won't recognize a FireWire device
http://docs.info.apple.com/article.html?artnum=88338
Dealing with FireWire problems (drives not mounting, devices unrecognized, etc.)
http://www.macfixit.com/article.php?story=20041221081432908
Common fixes for USB device issues (unrecognized, etc.)
http://www.macfixit.com/article.php?story=20070824012114701
 Cheers, Tom

External Hard Drive Will Not Work

Similar Messages

Maybe you are looking for