External keyboard won't work on DM4 laptop

I have a Pavilion DM4 with Windows 7. Trying to connect an external keyboard that has a PS/2 cable end using adapter to USB plug. Keyboard doesn't work. What am I doing wrong?

Did you install drivers for your USB mouse? Those drivers may have conflicted with the standard keyboard drivers.
Boot up into safe mode (press F5 as soon as Windows starts to boot) and check the keyboard device in Device Manager. It should be a 'Standard 101/102 key or Microsoft Natural Keyboard'. If its something else, remove it and let Windows install the default driver above.
Go into Add/Remove Programs and remove the USB Mouse software you installed previously (if applicable), the reboot into Normal Mode and see how that goes.

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