External Lync clients can't join meetings - get kicked out with "You have left the call"

My users connecting remotely (ie. from home) from their Lync clients installed on their PC are unable to join any meetings. It tries to connect, but then gives the status "You have left the call."
Internally (ie. in the office) it works fine. Additionally, the Lync Web App clients also works fine, internally and externally.
Some details on my enviroment:
Edge - Lync 2013
Front End Pools - one 2010 Enterprise (albeit one server), one 2013 Enterprise (two servers)
A standalone Lync 2010 A/V server exists as well.
Meet and dialup records internally point to 2010 pool. Externally, they point to 2013 access edge.
SRV records on external DNS are _sip._tls 443 and _sipfederationtls._tcp 5061, both point to access edge.
SRV records on internal DNS are _sipinternaltls._tcp 5061 to sip (which is an "A" record with IP for 2013 FE pool), and _sip._tls 5061 to access (which is an "A" record with the internal IP of the edge server).
Any thoughts on how to troubleshoot this would be most appreciated. Thanks.
Ron Piecyk
[email protected]

Can external Lync user make an audio call to an
external user?
Your problem is mostly related with Lync Edge Server.
Check Lync Server Audio/Video Edge service is started.
Please use Remote Connectivity Analyzer to perform Audio/Video server connectivity test:
https://testconnectivity.microsoft.com/
Please check if you can find error in event log on Lync Edge Server.
Check the required ports are opened, for details, check
http://technet.microsoft.com/en-us/library/gg425882.aspx
Lisa Zheng
TechNet Community Support

Similar Messages

IOS Lync client can't join meetings

I have an iPhone user who was able to join Lync meetings when he was at home and at his office. He recently moved to a new office, and now every time he tries to join a meeting, Lync 2010 says "Can't connect to exchange web server. You can try again
later." I can see him pop into the meeting and immediately disappear again.
He is signed into Lync and into Exchange or he wouldn't be able to see the meeting from the Lync client. The problem is only with
joining the meeting. So the server addresses, username, etc., should be correct.
Is this a problem with cell service (He has 2 bars of 4G at his new location) or is something else going on?
Blog /
Facebook / Twitter

Please check if the problem exists with other Lync mobile devices and other Lync accounts.
If the problem exists with all users in the new office, please check the Outlook Anywhere rule is there for the new office.
For further troubleshooting, enable logging in Lync Mobile client on the iPad and check the logs for any issues connecting to Exchange Autodiscover URL or EWS URL.
Lisa Zheng
TechNet Community Support

Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial. Also I had installed the Mosaic app before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have ca

Since I joined creative cloud, I have not been able to sync. Why the difference? Worked good during initial trial.
Also I had installed the Mosaic app for ipad before Lightroom mobile came out and I cannot seem to get rid of it. How can I get mosaic out? I have cancelled, I have deleted, I have looked through the files for visible remnants.

The sync count is 60 and static. The total number synced so far is 500+. None have been synced from the ipad except for corrections made there on those already synced.
I have deleted the Mosaic app from all machines and checked the library folder and have contacted the Mosaic tech support and they have discontinued my subscription. I still get mosaic messages on initiating Lightroom and sometimes at closing.
I have not tried to sync fewer yet, but some catalogs that I have tried are smaller numbers. Initially, it did well on good connections. Nothing works on my home connections over satellite.

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

I can not dowload the new updated software for my Ipod touch 4G. When i do I get an error message that says Network connection has timed out. I have done the trouble shooting steps. Downloaded the latest version of Itunes, and checked network connection

Disabling the computer's antivirus and firewall during the download and update usually resolves the timeout error.

I downloaded apps purchased with another Apple ID. But my data is missing. What can I do to get them back? I have a different iCloud id.

I downloaded apps purchased with another Apple ID. But my data is missing. What can I do to get them back? I have a different iCloud id.

All apps are tied forever to the Apple ID used to obtain them, that is also true with In-App purchases.
Content bought using one Apple ID cannot be merged or transferred to another Apple ID.

TS1398 I can no longer sign in to my home fi (bt hub) with my iphone 4. Yet I can get on wireless with my laptop so the hub is working. The only thing Ive done different recently is download and use an app called Onavo mobile ltd which Ive now deleted, he

I can no longer sign in to my home fi (bt hub) with my iphone 4. Yet I can get on wireless with my laptop so the hub is working. The only thing Ive done different recently is download and use an app called Onavo mobile ltd which Ive now deleted, help pls?

Read another post in the forum about this and it appears this app also installs a profile with a proxy service that you will have to try and delete as well. Check that out.

First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and ge

First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser

Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care

How can you get photos back once you have deleted them?

Can anyone tell me if or how you can get photos back once you have deleted them from your ipad2?? I accidentaly deleted some very important pics. Please help!!

iPad Photo Recovery: How to Recover Deleted Photos
http://www.iskysoft.com/iphone-data-recovery-mac/ipad-photo-recovery.html
How to Restore Lost or Deleted Files from iPad
http://www.iphone-ipad-recovery.com/recover-ipad-mini-files.html
How to Recover Deleted Files from iPad
http://www.kvisoft.com/tutorials/recover-deleted-files-from-ipad.html
iSkysoft Free iPhone Data Recovery
http://www.iskysoft.com/iphone-data-recovery/
Recover iPhone/iPad/iPod touch lost data, Free.
Free recover iPhone/iPad/iPod touch lost contacts, photos, videos, notes, call logs and more
Recover data directly from iPhone or from iTunes backup
Preview and recover lost iOS data with original quality
 Cheers, Tom

I bought PhotoShop 12.0 for Windows 8. I cannot find the Curves function in the program. Is Curves excluded from this version? If so, how can I upgrade to get Curves? Thank you!

I bought PhotoShop 12.0 for Windows 8. I cannot find the Curves function in the program. Is Curves excluded from this version? If so, how can I upgrade to get Curves? Thank you!

teddy27 a écrit:
Thank you, Michel, for your helpful answer. I have downloaded SmartCurve and saved the files in C:\program files\adobe\Photoshop elements\plug-ins. I re-started PhotoShop. Do I access SmartCurve to adjust curves from within PhotoShop?
You can acces it from the menu 'Filters', there is a line called 'Easy.Filter', click it and it shows 'Smartcurve'.
Separately, can I upgrade my PhotoShop Elements to Photoshop without signing up to the CC 'rental' system of monthly payments? Sincere thanks, Ted
I know that you don't need the CC 'rental' subscription to have Photoshop, but as far as I know, there is no upgrade path from Elements except periodical special offers.

İ have an hp 3052 all in one.how can i get print out with ipad or iphone?

İ have an hp 3052 all in one.how can i get print out with ipad or iphone?

Hello,
Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Can't setup iCloud V 4. I get error: You have exceeded the maximum number of 25000 allowed events and tasks. I get this error no matter what choice I select to setup.

Can't setup iCloud V 4. I get error: You have exceeded the maximum number of 25000 allowed events and tasks. I get this error no matter what choice I select to setup.

Is your I tunes ID an @me.com ID? If not, i cloud ONLY works with an @me.com ID. You will have two ID's. One for I cloud, one for I tunes

TS2972 I can get my music, movies and tv shows to play through my apple tv, but I cannot see my photo stream on my apple tv. What can I do to get my photos to show up on the TV?

I can get my music, movies and tv shows to play through my apple tv, but I cannot see my photo stream on my apple tv. What can I do to get my photos to show up on the TV?
I have a mac and wireless internet.

Because you've got music and movies streaming to your Apple TV, I know you've authorized Home Sharing under the file menu of iTunes. But under that same iTunes file menu you must also go to the "Home Sharing" pull-down and select "Choose Photos to Share With Apple TV". You can select All photos, or just specific albums. Maybe worth saying again that this is done from iTunes and not iPhoto.
If you've already done this and still no photos on AppleTV, check to see that your photo file names (previously imported into iPhoto) have valid suffixes (such as photo.jpg). Without that valid suffix, iPhoto on your Mac will show the photo just fine (courtesy of the hidden Type Code embedded in the photo file), but AppleTV will not.
Good luck and let me know if either of these worked.

I keep getting this message, I decided to delete whatever I can to free up some space. Then I get my few GBs I have left on the startup disk. Then after a day, I get the message again. I check the startup disk size and notice I have "zero kb" left. ??????

I keep getting this message, I decided to delete whatever I can to free up some space. Then I get my few GBs I have left on the startup disk. Then after a day, I get the message again. I check the startup disk size and notice I have "zero kb" left. ??????

Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage
Make sure there's at least 15% free disk space.
Restart your Mac after freeing up disk space then check Stoage again.
Another way to view avialable space:
Control click the MacintoshHD icon on your Desktop then click Get Info.
In the Get Info panel you'll see: Available & Capacity
Again, make sure there's at least 15% free disk space.

TS3899 Cannot Get Mail The mail server is not responding. Verify that you have entered the correct account info in mail settings. What can I do?

When I try to access Mail I get the following message "Cannot Get Mail. The mail server is not responding. Verify that you have entered the correct account info in Mail Settings". I have entered the correct account details and even deleted them and re-entered them but to no avail, Help.

Try deleting the email account and readding it in the "other" tab instead of Yahoo/gmail, etc

Sharepoint 2010 User getting kicked out of share point multiple time , can some one help me what coule be reason

using SharePoint 2010 > under marketing > task, user getting kicked out of share point multiple times. don't know the reason, does any one have any idea, learning about SP, any help will be appreciated.

try this one:
http://sharepointsolutions.blogspot.com/2008/06/how-do-i-make-our-sharepoint-site-stop_17.html
if fixed the issue fine other wise could you please check the ULS logs/ application ?IIS logs at the same time user kicked out.
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

External Lync clients can't join meetings - get kicked out with "You have left the call"

Similar Messages

Maybe you are looking for