EXTERNAL MAIL SETTINGS

Hello All,
We are running on SRM 4.0 (Classic scenario).My query is that when my shopping cart is ordered and when it goes for approval,te same Work Item should also flow to the Manager's external email ID.
Can anyone please tell me what are the settings required to be done for this in the WF for SC Approval as well as the Mail Server?
Regards,
Disha.

Disha-
External notification can be allowed either via scheduling report RSWUWFMLEC to run for your approval workflow task or you could turn on auto-forwarding via so16/so36 (I wouldn't suggest the second option).
Thus assuming you use the noted program to trigger email to the approver you will need to make certain you have the following items setup at a minimum:
1. Org Plan Attribute FORWARD_WI must be set as "X" for the user
2. The workitem/approval must be in ready status for action
3. The user profile must have an email address maintained
See the program documentation on all of the options for use of this report.
Regards-
b

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Sending from Business workplace to External mail ID

Hi,
Please Some help me on this issue am getting below error when am trying to send mail from Business Workplace to External Mail
Cannot process message , no route from SAPUSER TO abc123 at gmail dot com
I done configuration by refereeing below.
Please follow these steps:
1.) tcode = SCOT
2.) double click SMTP
3.) under "SMTP Connection" section, fill in your mail host IP(ex: webmail.sap.com) and the port number(25) and code page = No conversion.
4.) under "Supported address types", make sure Internet is checked, and click on "Set". The Address area has to be *
5.) To test route,
SCOT -->Utilities --> Routing test
RecipientAddr.type = INT
Recipient addr. = abc.xyz at sap dot com
6.) You also need to set the Default Domain.
SCOT --> Settings --> Default Domains (webmail.sap.com)
7.)Now go to tcode SBWP,compose a mail and in the recipient address,enter abc.xyz at sap dot com and send.
8.) Come back to SCOT and click on Utilities-->Start send process(CtrlF7) and execute.+
Thanks,
GAL

Hi
Same problem with me.
Mails are not sending to external mail id.
Pls help me out!
Regards.

Sending external mail using SO_NEW_DOCUMENT_ATT_SEND_API1

When i use this RFC by appending the internal table receiver with receiver: sapuser name and rec_type B it triggers mail to the sap user login .But when i give external email address for receiver with rec_type 'U' it is not triggering any mail.Can anyone please tell me how to use this RFC in sending external mails??

I went back and you are right "INT" was not the REC_TYPE it was the COM_TYPE.
Sorry for any confusion caused.
However,
I suggest 2 more tests and then I give up and can not think about anything else.
Try:
#1
REC_TYPE = 'X'.
if it does not work.
#2
REC_TYPE = 'R'.
Hope that will do the trick. I was trying a lot when I had to get that working some time ago.
And surely the other colleagues point to something which must be setup as well. Transaction SCOT the SMTP settings.
Furthermore there could be another issue. I remember that I worked at a client who had turned off the send settings on their email server. So SAP finished everything and handed the emails on to a mail server. The mail server had a setting to block any emails from the development environment.
So that might be another cause of your issue.

Problems in sent of external MAIL with the service SAPCONNECT

Hello all
We configured the service SAPCONNECT in my system quality for sending the mail and this is not problem, I executed tests with direction of mail internal and the are sent without any problem.
But the problems starts is when I sent the mail external and the message that displays is
Status received for this document:
     System Messages
Sent on:
     25.01.2011 11:29:07
Sent by:
     Marco Gerardo Ceballos V.
Status for Recipient xxxxxxx@aaaaa:
     No delivery to xxxxxx@aaaaa, as recipient unknown
The request of area of development is send the external mails.
I review the configuration in the transaction SCOT and I not see a problem.
ATTE
Gerardo Ceballos

Hi,
Please check the parameter icm/server_port_1, if this parameter is not set, add in TX RZ10 with the value:
PROT=SMTP,PORT=25
Restart the instance, then create a service user with the S_A.SCON profile.
In the SICF, open the SAPCONNECT service and check the configuration:
Host data: profile parameter = 0 // host configuration= :
Logon Data: Add the service user that you create
Handler List: CL_SMTP_EXT_SAPCONNECT
Save and active
In the SCOT add the domain in menu settings and add the mailhost and port in the SMTP node, Click the button SET in the internet option and add a * in field address area.
Go to SMICM --> Go to --> Services and check that the port that you add in the parameter icm/server_port_1 is active
Go to SBWP and send the message.
Good Luck
AG

Send notification to external mail id when work item reach users inbox

hi all ,
i would like to know wat are all the settings required for sending an external mail when a user recieves a work item. i think it can be done by running the program rswuwfml .but wat are all the settings required to be done before running the program .....
Useful answers will be rewarded.......

What the??!!!! I totally missed this before and actually found it quite acidentally....
>Yep true! Totally agree with Kjtetil, it adds to an already noisy forum and I am >afraid if others start aping it will be brought down on level with the XYZ forum. >And we don't want that!
>Anyone volunteering to have the 'M' flag?
Though I cannot comprehend what you are trying to get at or say I will, attempt to set the record straight.
Yes I have said that on another thread. I am not asking for points anywhere, I am happy to receive and happier to solve someone's problem.
The issue with this thread is the author obviously has not bothered to do any investigation. I am not for spoon feeding just for the sake of some points, I am willing to help those who do some bit from their end as well who encounter a genuine stumbling block.
My reference to "reward" was with a bit of sarcasm, if you know what that means.

How to recover mail settings in Yosemite

I am running a number of mac computers all having the same IMAP email accounts on them. I had an issue with two of the mail accounts where the emails were getting stuck in the outbox. I read a couple of posts that suggested deleting the mail boxes and starting again. I did this, but low and behold, when i inputted the mail settings again they did not work at all. I messed about with it for a day and even tried apple support (I have an apple care pack) but they couldn´t help me. All i want to do is recover my mail settings from the last time I knew they were working fine, I have a time machine (one apple official one and two other external hard drives that I use as time machines, just in case)
any ideas? i´ve searched the forums but no one has had this issue resolved via TM recovery and Yosemite.
Many thanks
Dave

Hi Dave, I have this issue too and wondered if you had to call your Internet Service Provider or how you solved your dilemma.

Problem with Mail settings - PDF document is not sending

Hi Experts,
During sales order confirmation, a PDF attachment used to be sent.
But now the customer is receiving the file with extension as .OTF instead of .PDF.
Where could be the problem with this? Is this something wrong in SOCT setttings?
But for some other scenarios, the same is working so i don't think that there is a problem with SCOT settings.
Please let me know if anybody has an idea about this problem or susgestion to find the problem
Regards,
Vijay

Hi Gangisetty,
I guess there is no need to change any settings.
You just need to change format from OTF to PDF using some FM.
You can refer following links for conversion of OTF to PDF.
Re: sending INVOICE as attachment in PDF for external Mail address
FM to send an email with a PDF attachment
http://an-abaper.blogspot.com/2009/07/sending-smartform-as-pdf-through-mail.html
Hope this will help you.
Regards,
Vivek

Error in sending external mail

hi ..
while sending mail using BCS objects .... i am geting error
Internal error: SO_OBJECT_MIME_GET Exception: 2
....i too configured SCOT transaction wit port number 25 , mail host and also given the internet email id for mailing user....
plz do help me ...

This error occurs when you send a mail via the SMTP node and can have several causes:
1. Default domain not set
2. Default code page not set (only with multi-codepage systems)
3. Code page not suitable for sending mail
4. COMMIT WORK is missing (programming error)
5. Workplace plug-in is missing
Solution
Activate the SAPconnect trace and resend the document if necessary. The next time the SAPconnect send job is running, search for the entries marked in red in the SAPconnect trace of the document. The applicable solutions, depending on these entries, are listed below:
1. Default domain not set
Trace entries:
BCS->MIME_MESSAGE_GENERATE
Sender Address Not Found 80
SO_OBEJECT_MIME_GET
No MIME Document Received. Error Code: SENDER_BCS
SX_GENERATE_NDR
Internal Error: SO_OBJECT_MIME_GET Exception: 0
or
SX_GENERATE_NDR
Internal error: SO_OBJECT_MIME_GET Exception: 2
or:
BCS->MIME_MESSAGE_GENERATE
Error during MIME Flow Generation
BCS->MIME_MESSAGE_GENERATE
Error During Automatic Determinaton of Default Internet Domain
SO_OBEJECT_MIME_GET
No MIME Document Received. Error Code: MIME_BCS
SX_GENERATE_NDR
Internal Error: SO_OBJECT_MIME_GET Exception: 0
or
SX_GENERATE_NDR
Internal error: SO_OBJECT_MIME_GET Exception: 2
Solution: In the SAPconnect Administration (transaction SCOT), you must set the domain of the SAP System (Settings --> Default Domain).
2. Default code page not set (only with multi-codepage systems)
Trace entries:
CL_BCOM_MIME->GET_CODEPAGE
Termination: Multi-Codepage Systems Not Supported
SO_OBEJECT_MIME_GET
No MIME Document Received. Error Code: MNA_DOC
SX_GENERATE_NDR
Internal Error: SO_OBJECT_MIME_GET Exception: 0
or
SX_GENERATE_NDR
Internal error: SO_OBJECT_MIME_GET Exception: 2
Solution: In the SAPconnect Administration (transaction SCOT), you must specify a code page on the SMTP node.
3. Code page not suitable for sending mail
Trace entries:
CL_BCOM_MIME->GET_CHARSET
Termination: Charset Cannot Be Determined for SAP Code Page
SO_OBEJECT_MIME_GET
No MIME Document Received. Error Code: MNA_DOC
SX_GENERATE_NDR
Internal Error: SO_OBJECT_MIME_GET Exception: 0
or
SX_GENERATE_NDR
Internal error: SO_OBJECT_MIME_GET Exception: 2
Solution: In the SAPconnect Administration (transaction SCOT), you must specify a code page (an entry is available in table TCP00A) that is suitable for sending mail on the SMTP node.
4. COMMIT WORK is missing (programming error)
Trace entries:
SO_OBEJECT_MIME_GET
No Send Order Exists -> Termination
SX_GENERATE_NDR
Internal Error: SO_OBJECT_MIME_GET Exception: 0
Solution: See note 429427 for the correction.
5. Configuration for the sending of Business Objects
An attempt is made to send a document of type OBJ to an external recipient. This requires a conversion to TXT/HTML format, but the necessary modules are not configured correctly.
Trace entries:
SX_OBJECT_CONVERT_OBJ_HTM
Converting Document Format from OBJ to TXT/HTML
SO_OBEJECT_MIME_GET
No MIME Document Received. Error Code: MNA_DOC
SX_GENERATE_NDR
Internal Error: SO_OBJECT_MIME_GET Exception: 0
or
SX_GENERATE_NDR
Internal error: SO_OBJECT_MIME_GET Exception: 2
Solution:
Please refer to Note 530932.
1. You can refer to SAP Note 487754.
2. Error in Sending External Mail
3. Re: BWCCMS: send email if process chain fails?
Hope this will solve your issue.
Re: Send mails
Re: SCOT Setup
Reward points..

External mail keeps in SBWP outbox

hi friends,
here i am sending a mail with attachement to external mail id ..
if i am sending through normal executable program that is delivering to recievers mail..
if i am sending that same code through BADI (in PA40 i have done enhancement) that mail keeps in SBWP outbox,,
so here i am not getting that, where that error is..? either code wrong or any basis settings need or any other...
can anyone help me in this...
thanks in advance..

HI ,
Hopefully you guys solved the issue by this time..
I faced the same issue and I found that my system time and timezone setting was different. That is what causing the problem. Hopefully this update will help others in future.
Regards,
Avijit Roy

External mail for workflow of release strategy for PO

Dear All,
I have configured the workflow of two step release strategy for purchase order and the internal mail is getting generated in the sap business workplace with the error message SWF_RUN 594 this i have taken care with SWE2 with changing the settings of "Behaviour upon error feedback" from "default" to "do not change linkage"
Now the requiremnt is that the message has to be send to first level releaser through external mail and once first level release the PO external mail should be send to second level releaser.
Please help me with the configuration step that is to be done
Thanks in advance
Naveen Singh

Schedule the report Rswuwfml2. this will send workitem from sap inbox to respective user external mail id maintain in user master.

External Mail from Sales Order

Hi All,
Can anyone help me out. While trying to send mail via Invoice using External Send I can send the mail to external mail ID. But whith the same settings for Output Type I am unable to send the mail via Sales Order. can anyone please help me out I am unable to trace like whether the problem is with program or Output Type Configuration.
Regards
tanushree Bose
Edited by: Tanushree Bose on May 6, 2010 5:58 PM

Hi,
Check the output status in the sales order.
If it is in yellow,click on "Further data".
Select the "Dispatch time" as "4".
Save.
If the status is green,try to debug the code with the help of ABAPer.It might be mistake in the program.
If it is in "Red" color,Check the processing log.
Regards,
Krishna.

External mails in Agent Inbox

Hi,
We are implementing ERMS in our company. We made settings in SMTP, default domain and System User. But, the external mails are still not being received in Agent Inbox.
Can somebody guide me on prerequisites for receiving external mails into CRM System?
A timely reply would be highly appreciated.
Thanks,
Vivek

Hi Vivek
Please refer to SAP Note 882653, the document included in this note is extremely useful for what you're configuring.
In addition to this locate the ERMS How to documents (by John Burton) from the SAP Service Marketplace alias CRM-INST, these documents are also very useful.
Regards
Arden

Sending of GR & GI slips through external mail

Hi All,
Kindly suggest me, to achieve following client requirement.
The requirement is to send the GR and GI slips through external mail to "Goods Recipient" for MIGO transaction.
Many thanks,
Venkat

You might want to use the message type MLGR (mail at goods receipt), but
this message type will only work with the Message transmission medium 7
(SAPoffice) and the processing routines:
Program     : RSNASTSO
FORM routine: SAPOFFICE_AUFRUF
this is, unfortunately, you will be unable to send out an external
mail (transmission medium 5) to your vendor using the message type MLGR.
For a message type MLGR to be outputed, it is necessary to flag in the
Purchase Order Header the 'Goods receipt message' indicator (EKKO-WEAKT)
and, as you can read in the F1-on-line help for this indicator:
"Indicator: Goods receipt message
Indicator specifying that the system is to issue an appropriate message
to the buyer following each goods receipt in respect of this purchase
order".
Therefore, the system has been designed to send an internal e-mail to
the User ID who created the purchase order (buyer). This is made via
SAPoffice and medium 7. However, the system has not been designed to
send an external e-mail to the vendor.
You can also check the IMG Activity Documentation for the activity
'Output Determination' under the path:
SPRO
-> Materials Management
   -> Inventory Management and Physical Inventory
      -> Output Determination
"Output Determination
In Inventory Management, output is text that is created at the time of
goods movements. There are output documents such as:
.- goods receipt/issue slips ( example, GR/GI slips, pallet slips)
.- labels
.- kanban cards
.- MAIL messages which Inventory Management uses to communicate with
    other departments (purchasing or materials planning, for example).
Note:
In the case of a goods receipt for a purchase order, MAIL messages are
sent to purchasing in two cases:
.- if Purchasing has set the indicator "GR output" in the purchase
    order,
.- if an order price quantity has been entered at the time of a goods
    receipt which lies outside the tolerances (for a warning message).
In the case of a goods receipt of missing parts, a mail message is sent
to the MRP controller if the missing parts check is active for the
plant.
The standard system contains all settings for this output. You only
have to maintain the mail texts for the following output types:
MLGR (GR message)
MLMD (GR quantity variance)
MLFH (goods receipt of missing part)".
Therefore:
1.- MAIL messages within Inventory Management are used to communicate
    with other departments (purchasing or materials planning, for
    example), but not to send out information to vendors.
2.- MLGR (GR message) are sent out to the Purchasing department only
    when the indicator "GR Message" has been set in the purchase order.

Alets to external mail

Hi,
Alerts are coming to alert inbox and how can i send those alerts to external mail ( Lotus Notes)

To send an EMAIL, assign an EMAIL ID to the corresponding user in the transaction SU01 and then set up SCOT and you can send emails when the ALERT is triggered.
Once you have configure Alerts, you will get the Alerts into ALERT INBOX in RWB of the user. To also get the email, the following needs to be done,
1. In SU01 -- Assign the Email ID for the Recipient of the ALERT.
2. In , RWB>ALERT INBOX> PERSONALIZATION--> Time Independent Delivery and Email are selected.
3. Finally, SCOT needs to be set up to send Emails. Check this for the same. You can ask your BASIS team to do this step.
http://help.sap.com/saphelp_nw04/helpdata/en/23/1edf098ea211d2b47300609419ed29/frameset.htm
Also, In ALRTCATDEF, go to SETTINGS--> CONFIGURATION. By default, the option selected is INTERNAL PROCESSING. Select the option SMTP FORWARDING AS XML and give the email id. This will enable you to send an email alert whenever an error occurs in XI.
Also, to test your Alerts, execute the report RSALERTTEST in SE38.
Also go throuh the following links...
The specified item was not found.
The specified item was not found.
http://help.sap.com/saphelp_nw04/helpdata/en/3f/81023cfa699508e10000000a11402f/content.htm
http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/2b/d925bf4b8a11d1894c0000e8323c4f/frameset.htm
Configuring scenario specific E-mail alerts in XI-CCMS: Part 3
Configuring scenario specific E-mail alerts in XI-CCMS: Part 3
Configuring scenario specific E-mail alerts in XI-CCMS: Part-2
Configuring scenario specific E-mail alerts in XI-CCMS: Part-2
Configuring scenario specific E-mail alerts in XI-CCMS: Part u2013 1
Configuring scenario specific E-mail alerts in XI-CCMS: Part - 1

Approval process from external mail

Experts,
I want to create a workflow that should trigger the mail with PO data (Either PDF or any other format) to the external mail. The external mail for example PDF file should have 2 buttons for approve and reject. From the external mail, they should have the flexibility to approve or reject PO. Is there any possibility to do this process.
How the link happend between the action performed from PDF file to SAP. Is there any way to get the indicator(A or R) that happened in PDF to SAP.
Give me some conclussion or any alternative flow on this process.
Thanks.

Hi,
trigger the mail with PO data (Either PDF or any other format) to the external mail.
Sending Mail to Outlook : U need the Following things done for this:-
1> Use the Mail Step in the WF and Choose the Receipient as the E-Mail Address and Give the E-Mail Address there.
2> Check the Configurations that need to be done in Transaction SCOT. SMTP Server Settings are done to get the Desired Results.
From the external mail, they should have the flexibility to approve or reject PO.
When the decision is approved, U can Send a mail to the Earlier Approvers Regarding the Status of the Work-Item.
To get Workitems in Outlook..!!
https://www.sdn.sap.com/irj/scn/wiki?path=/display/abap/workflow%252bscenario
Problem in transferring the workitems into OUTLOOK
/people/saujanya.gn/blog/2006/12/19/how-to-get-work-items-your-outlook-inbox
Workflow Items in Outlook
Let me know if u still face any issues.
Regards,
Kanika

EXTERNAL MAIL SETTINGS

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