External Microphone Not Picking Up Sound

Hello,
I recently bought a product that works better with an external micorphone headset. This was my first time ever using one with my laptop. When I went through the set up process, the microphone was not picking up any sound and I could not hear anything through the external headset.  I tried using both the microphone and headset port as well as different headsets with the same result. The headsets work fine on other devices. 
When I use just a plain headset connected through the headset port, I can hear just fine. 
I went to Control Panel>Hardware and Sound>Sound>Manage Audio Devices to troubleshoot, but nothing worked. I tryed updating the latest drivers and was told the latest are already installed. 
The Product Name is : HP Pavilion dv7 Notebook PC
The Product # (NOT serial number) is : B5R46UA#ABA
The External Mic is called: IDT High Definition Audio CODEC
Please advise,
chriscinthed
This question was solved.
View Solution.

Hi @chriscinthed ,
You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. It will also fix the sound.
When performing a System restore please note remove any and all USB devices and the headset. Disconnect all non-essential devices as they can cause issues.
In talking to Rosetta Stone says the headsets for use with there software is for USB connected headphones Plug and Play technology. The other computers you have tried do they have Beats Audio.  To enable or disable Beats Audio, press the fn key in combination with the b key. The Jack does have influence on the Beats Audio which might need to be turned off. Then try the Mic.
Did you ensure that you are plugging the Mic headset into the selection for headsets on the Notebook.
Thanks.
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