External modem not receiving faxes

I have an Apple external modem plugged into the USB port on my partner's iMac 24" 2.16 GHz Intel Core 2 Duo, running OS X 10.5.6.
I cannot get it to answer the fax line and pick up faxes. In the Network system panel External Modem shows as Not Connected. When I click "advanced" the system seems to recognize the fact that an Apple modem is hooked up.
Any idea how to get this to work?

Hi Keith, that sounds like a munged plist/pref, but since I don't have one of those Modems to find the right one I may not be of much help, but the ones that may affect I think would be these...
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
/Library/Preferences/SystemConfiguration/SystemConfiguration/
Another thing to try is dragging these whole folders to the Desktop, then reboot..
/Users/nnnn/Library/Preferences
/Library/Preferences/SystemConfiguration/SystemConfiguration
Look for files like this also...
/Users/YourUserName/Library/ByHost/com.apple.PrefPane.Network.<12digitHexNumber> .plist
Or...
/Users/YourUserName/Library/Preferences/ByHost/com.apple.networkConnect.<12digit HexNumber>.plist

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Hp laserjet 200 color mfp m276 nw not receiving faxes - help please?

Good morning,
I have run the fax test report and followed the trouble shooting information in the manual and still am not receiving faxes --- any suggestions to help get back on line? All the tests say PASS for active phone line, phone cord connected to correct port, telephone line current test, dial tone detected on telephone line -- my HP product has passed the fax test -- but I cannot get faxes. The fax service log is saying no fax detected... any suggestions -- we use this fax to receive lab reports.
Thank you very much for any suggestions.

Hi KathFallston,
I understand that you are unable to receive any faxes and everything passes on the fax test. I can
help you.
Check these settings for the fax:
Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.
Go to wrench icon/service menu/fax service/clear saved faxes.
If you are still having issues, then follow this document.
Cannot Send or Receive Faxes.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Is there any voice mail set up?
Do you have distinctive ring set up on the line?
If you need further assistance, just let me know.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Can I use my olf Airport Graphite as a modem to receive fax?

If yes how do i connect it? Thanks

Can I use my olf Airport Graphite as a modem to receive fax?
No this is not possible

MFP M127fn can not received fax from sleep

I can not receive fax when printer go to sleep.
I already upgraded lastest firmware, turn on fax event, the printer is connected directly to a wall outlet but still not working.
There is no option to turn off auto sleep feature.
Please help . Thanks

I am having a similar problem. Once the printer goes to sleep, I cant get it to wake up even if I press the screen or power button on the printer itself. The only way to get it to print once it goes to sleep is by unplugging it and plugging it back in.

OS X 10.4.11 will send but not receive faxes on Power Mac G4 MDD

OS X 10.4.11 will send but not receive faxes on my Power Mac G4 MDD. Perhaps I should remove the relevant .plist preference file(s). But which one(s) is it /are they? Or is there something else I should do?

Thank you for your reply, BDAqua. I have set the fax feature to answer after 3 rings, but the phone rings only once when someone is trying to send a fax. The phone icon in the menu bar changes to "ringing ..." but nothing more happens. The phone line on which I receive faxes is dedicated to that use. I phoned in to its number earlier today from another phone. I heard it ring once and then it went to the busy signal. I then disconnected the fax phone line from its wall jack, connected a phone to the jack, and phoned in to it. The phone now rang and rang as it should. So this confirms the assumption that the fault is in the computer, presumably in the Print & Fax software. I should also mention that I don't find com.apple.print.FaxPrefs.plist in /Library/Preferences.

10.5.8, External USB Modem, and Receiving Faxes

Hello,
I bought a Zoom external usb modem today, and am attempting to set up my computer to receive faxes on it. I followed the instructions that came with the unit and was able to send faxes. But when a call comes in, the computer doesn't pick up the call. I have the software set to answer on the 2nd ring, but it goes through all 4 rings before the answering machine picks it up.
Do you have any suggestions on how to get this to work? I'm working on the latest Mac Pro tower, running 10.5.8.
When I was setting up this machine, I used the option to copy over all the files from my old G4 tower. That tower was running 10.2, had an internal modem, and I was working with FaxSTF. Is it possible an old file associated with that program is causing a conflict with the new software (in that the OS seems to have the ability to answer a call)? FaxSTF won't even detect the external modem on the new tower.

Hi megamom,
with an OS after 10.5.5 much people have problems with sending or receiving faxes automatically.
This solution is a "workaround" and will not affect in any problems, like I saw that they will happen after:
1.) Removing and changing "IOSerialFamily.kext" : ("The system extension '/System/Library/Extensions/IOSerialFamily.kext' was installed improperly and cannot be used....")
2.) or go back to OS 10.5.5... (latest security-updates not included)
Go to your System-Prefs -> Printing and Faxing
chose the Fax-Modem -> Options
1.) to receive faxes: choose "receive faxes on this computer"
2.) to send faxes: choose not to "receive faxes on this computer",
plug your modem out, wait 5 seconds and plug it in.
Now you can send faxes, but not receive,
before you choose "receive faxes on this computer" again.
To send, you have to start with 2.) again...
It's strange for a mac, but better than 10.5.5 or a corrupted system...
APPLE-STUFF: HERE AGAIN: FIX THAT FAX-PROBLEM FOR 10.5.8 QUICK PLEASE - IT'S IMPORTANT!!!
trollius

Not Receiving Fax's

My HP Photosmart Premium Fax e-All-in-One Printer - C410a is not receiving any fax's!! Help please!
All fax tests came as PASS when running the test on the printer.
All troubleshooting was done but with no success.
What can be the issue??

Hi
There is not much descrtiption on the problem, like can you sent fax? During incoming fax, does the printer rings? Did it disconnect after the the rings ends and display shows connecting?
Just some wild guess:
1) Lower the fax speed to low, and set the ECM (error correction mode) to off
2) Install a DSL filter between your printer and the wall jack.
Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.
I work for HP

Officejet Pro 8600 Plus does not receive faxes

I have run the HP troubleshooting fax diagnostic on the device and the report indicates all items pass.
Yet the machine will not receive a fax.
Suggestions?

Hello @markg2 ,
Yes you are correct about having to lie for the auto answer when using the wizard.
Since you have the double ring try the following.
On the front panel of the printer, touch the arrow on the right.
this will scroll the options. Touch Setup.
From here touch Fax Setup.
Scroll down and touch Advanced Fax Setup.
You should now see an option for Distinctive Ring.
Touch this option.
Choose either the Double Rings, or the Double & Triple Rings option.
This will get your printer to answer the distinctive ring you have setup, and allow your voicemail to answer regular calls.
From the Fax Setup menu, go into Basic Fax Setup.
From this menu you can turn on the Auto Answer feature, and change the number of rings to answer.
I hope this was more helpful.
Thank you for the additional information.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP 7612 not receiving faxes

We've had an HP 7612 for months now and all of a sudden it's not accepting faxes. Rings once, makes a tone and shuts off.
Checked the settings and did a fax test and all looked good. What could be the cause?

Hey @tamwolfe,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the fax receiving issues you're experiencing with your HP Officejet 7612 Wide Format e-All-in-One. I understand that you have already checked settings to no avail. Thank you for also including that the fax test completes with no issues. At this time I'm going to walk you through some additional troubleshooting to resolve this issue.
Just so you are aware, faxing is old analog technology. However, nowadays Phone Companies use digital lines rather than analog. Digital lines should work just fine. However, there is a lot more static noise and interference on those lines that can cause intermittent issues when receiving faxes. Usually the digital interference doesn't affect sending faxes. If this machine was working for a period of time and suddenly stopped than there is a chance that the Phone Company updated something on their end that has caused additional interference. Our ultimate goal here is to suppress as much of that static noise interference as possible to allow for reliable faxing.
Step 1: Disable ECM:
Error Correction Mode is a setting that is turned ON by default on your printer. This setting will cause your machine to stop receiving faxes should interference be detected. I am going to have you disable this feature to force faxes to receive.
On the touchscreen for your printer right arrow until you see the Setup menu (wrench)
Touch Setup to access this menu
Select Fax Setup to access the Fax Setup menu
Right arrow to Advanced Fax Setup and select it
Right arrow to Error Correction Mode (ECM) and select it
Disable Error Correction Mode
Have someone fax you now to ensure that receiving is working again. Should you still be experiencing issues please continue to the next step.
Step 2: Lower Fax Speed:
As I previously mentioned, digital fax lines can cause a lot of interference for fax machines. With digital phone lines the technology is much more advanced than on analog lines. The transmission speeds on those lines can also cause packets of information to be lost, resulting in a fax communication error when receiving. To correct this issue I am going to have you lower your fax speed.
On the touchscreen for your printer right arrow until you see the Setup menu (wrench)
Touch Setup to access this menu
Select Fax Setup to access the Fax Setup menu
Right arrow to Advanced Fax Setup and select it
Right arrow to Fax Speed and select it
Change the Fax Speed to Slow
Please try receiving a fax again on your machine to ensure that the interference issue is resolved.
Note: If you are using a DSL Phone Line you will need to have a DSL filter on your fax cable to cut down interference. Also, avoid splitters or phone cable extenders as they can contribute to the interference issue.
Please let me know if the steps I've provided resolve your fax issue. I look forward to hearing from you. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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7520 can send faxes but can not receive faxes

We just installed the 7520 and everything seems to work fine except receiving faxes.
We can send faxes just fine, however the strange thing is when I try to call the fax number from a phone it acts like its dead, you never hear it ring or anything then it just disconnects. If I switch the phone cord to the Ext connection in the back of the device and then call the number I can hear it ringing on the calling phone and on the 7520 device. The display lights up because there is an incoming call and shows that auto answer is on, but when it answers we never hear the normal fax type tones and it never connects.
The phone is being supplied by Time Warner Cable and it plugs into the cable modem. We called Time Warner and they told us that the line for the fax is an analog line but I have no idea how to check that or prove that.
I can't figure out why it will send faxes with no problem but seems like its a dead line when trying to receive a fax.
Any thoughts?
This question was solved.
View Solution.

With the printer's phone cord connected to the wall jack and the "1-Line" {nothing plugged into the 2-Ext} port, try running the Fax Test. See Step 5. Does everything pass?
Make sure the Distinctive Ring option is set for All Rings unless you have a distinctive ring set up with your phone service provider.
If you use a filter for your telephone, try using a filter for the printer.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

HP Officejet 4315v All-in-One will send but not receive faxes

I can send faxes on my HP Officejet 4315v All-in-One printer, but cannot receive them. Please help.

Hi @exotica7
I would like to help you with the fax issue you are experiencing. The following documents address fax issues that may arise. Although you can send but not receive, I suggest starting with the first document. It will guide you through the necessary steps to troubleshoot receiving issues.
Cannot Send or Receive Faxes
Troubleshooting 'Phone Off Hook' Front Panel Messages
'Phone Off Hook' Status Message Displays on the Control Panel
Interpreting Error Codes in Fax Communication Error or Fax History Reports
Testing Your HP Fax Machine with the HP Fax Test Service
Incoming Faxes Print Small or Print on More than One Page, or a Blank Page Ejects Between Printed Fa...
Using the Fax Diagnostics Test
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

External emails not received after shutdown of Exchange 2010 in coexistence with Exchange 2013

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the Exchange 2010 all incoming external mails were not received. What could be the cause?

Start by re-checking how the device that takes the traffic from the external MX IP to internal is configured.
Sniff the traffic to ensure that it is hitting 2013 directly.
Cheers,
Rhoderick
Microsoft Senior Exchange PFE
Blog:
http://blogs.technet.com/rmilne
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Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

Not receiving fax from one number only i have a officejet 4630

I can receive faxes from all but one phone # it is not a blocked # and it worked fine untill about a week ago

Dear cedarcreekapt,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-4600-e-All-in-One-Printer-series/5305049/model/5305...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
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and click on the icon if you want acknowledge the assistance.

External monitor not receiving signal

In a MacBook Pro with Mountain Lion 10.8.3 when connecting to an external monitor does not appeare to be receiving signal.

Apple support article:
Video Troubleshooting Internal and External Monitors

WM interface to external system_IDOC not received

I have a question here about configuring WM interface to external system via t-code OMKY, and hope you can help:
What's the naming rule when define Logical System, RFC destination, Port and Partner Profile? Should all be defined under one name? In my test, if I only define logical system and partner profile under same name (for example "ABC"), and maintain Port and RFC destination under another name say "XYZ", then I can only sent IDOC but I can't receive the IDOC sent from external system (for example, confirmation of transfer order).
Can anybody shed some light on this question? Your input is highly appreciated.

Hi,
Why should the port and RFC destination also use same name as logical system and partner profile? Would you please kindly show me the rule? Ive checked online help and searched extensively on websites without any clear instruction.
In my experinces, usually I setup using the names and make easy for other developer to identfy the interface problems in production as well as for enhancement in the future. Just imagine if you are dealing with hundred interfaces (inbound and outbound) and you have different names for same interface.
Again, you could setup with different names for logical system, RFC and so on.
In case of different name between logical system and port, would you please tell me why we cant receive IDOC sent back by external system? Cant they find the correct partner and port then send IDOC anymore?
Well ... you need to tell the external system what names to use for partner profile and port as part of EDIDC data.
Regards,
Ferry Lianto

External modem not receiving faxes

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