External Portal to Service Manager

Hi,
Is anybody aware of an external self service web portals that outside customers could submit SM requests?
Would this be essentially configuring a Self Service Portal like the one from Cireson or Sylliance for external use and have it tied to SM that is sitting internally?
Also how about a plugin on a website that would allow a customer to enter a problem report from the external website that would log a ticket in Service Manager internally?
Thanks
Lance
Thanks Lance
Looks like Gridpro's Request Management for WAP has this ability
http://www.gridprosoftware.com/en/products/requestmanagement/hosters . It has Claims-based authentication.
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Similar Messages

Internal and External Portals be hosted & Configured on Same Portal server?

Hi Experts,
Is it possible to host and configure the Internal portal and External Portal on the same portal server?
If yes, kindly provide the inputs.
We have a scenario wherein we have to use the same portal server for both kinds of users (Internal as well as External).
We want to provide separate URLs for both the portals and the datasource for the users management would be different for both the scenarios.
The user managemnet in case of Internal Portal has to be authenticated to an AD server whereas in case of External Portal the user management would be taken care by UME.
Please suggest and share some docs if possible.
Thanks & Regards,
Anurag

Hi,
Can we customise the Portal logon page for both the portals differently?
I've already customised the portal logon page by modifying the UME properties in the Config Tool but that was done keeping in mind the External Portal users. Now, we want to customise the page for Intranet users but with different options at the logon page.
How can we achieve this functionality as any property that we modify in either VA or Config Tool will affect both types of portal pages.
For an eg. we have a Self Registration link for the external users which we do not want for the Intranet users. How is this possible?
If we design a webdynpro java application for the logon page and for authentication purpose, can we call a home page iview on successful authentication?
And with this customised webdynpro java application, can we connect to the AD server for the user authentication?
Best Regards,
Anurag

MM-External service management pricing configuration

Hello Experts,
I am working with MM-External service management, and am facing an issue in Pricing during creation of SES (ML81N).
I have modified the standard Access sequence 0010 (Performance conditions) by inserting Table 104 to row 15.
The Condition table 104 has field KOMP-SRVPOS i.e. Activity Number.
The Contract (ME33K) has a service included with a Service No. 40000000 as shown below with a Gross price as 1/- . The said service is created in AC03.
A condition record is created against the Activity No 40000000 in transaction ML45 (Condition Typ: PRS) as shown below:
While creating SES for a Release order of the said contract for service No. 40000000, the expected result is that in the Access Sequence Row 15 would be executed and the condition record maintained in ML45 (14/-) would be picked up.
However, the access 15 does not get executed as the Activity No. field is not filled. It appears that the KOMP structure is not populated with SRVPOS under above circumstance. Error message 102- “Access not made (initialized field)”.
Instead the access in Row 20 is executed and Contract rate of 1/- is picked up.
In another scenario, SES is created on a contract where the said service no. (40000000) is NOT included in the service lines. Here during Pricing the Access 15 is successfully made:
What is reason for this behavior? As per requirement, many contracts share the same services and their price is uniform across
all contracts. Hence instead of the contract specific condition, the Cnd record maintained against Activity Number is required to be picked up. This makes sense because these prices change periodically and hence rate Maintenance is easier if only rate against single Activity number is to be changed rather than prices in all individual contracts.
Please guide.

Hi,
Instead of modifying the standard Access sequence , you can create New Access sequence for service but you need to add field SRVPOS for Activity Number in the following path:
SPRO --> MM --> Purchasing -- > Conditions --> Define Price Determination Process --> Extend Field Catalog for Condition Tables
Now create a new condition table as 977 with Service master or Activity number and then create New Access sequence as ZSER assign table 977and save. You can create your new service condition type as ZSER and assign New Access sequence ZSER to it.
For to have service condition pricing in service order/purchase order, you can use routine 11 in Requirement column for service condition type ZSER in Requirement column in MM calculation schema/MM Pricing Procedure. Different pricing for service and production
You should decide which condition price you want in service PO---- price from condition record or from service contract.
Regards,
Biju K

External services management issue?

Hello Gurus,
in external services management, client has 3 vendors.For one vendor, he wants to maintain free items during PO.how can i maintain?
pls help..

HI,
Where is free items in service?.Can u pl throw some light in this issue

Cannot connect to the Service Manager portal WCF service - Error when opening SM Portal

Greetings,
I have tried everything I can think of to resolve this issue and I have tried all suggestions I have found on Technet.
Basically, I had the SM Portal working on a test VM. I am ready to use it in production but it is not working. I deleted my test VM and built a new one. On it, I have SharePoint 2010 Foundation and the SM Portal installed. I have
a valid self-signed cert. the FQDN is correct (hqsrva24.dds.local) in both SharePoint and also in IIS. I also made sure under Application Settings on the SM Portal IIS site points to the FQDN of the SCSMWebContentServer.
So what happens when I go to the SM Portal (https://hqsrva24.dds.local:444/SMPortal) is it prompts me for a logon, which i put in and the site comes up. But at that point the Silverlight portion is not loaded and I immediately get prompted for a logon.
I have tried several different logons, all of which have full access to the site in Sharepoint. Eventually I get the error in red at the bottom of the screen "Cannot connect to the Service Manager portal WCF service"
If I try to access the Web Content Server service on its own (https://hqsrva24.dds.local/Servicehost/services/DataAccessService.svc), I get a prompt to logon and none of my logons work. i eventually get
an unauthorized error. However; If I log into the server which SM Portal is on and go to https://localhost/Servicehost/services/DataAccessService.svc, I get no prompt to login and I get a "Metapublishing for this service is currently disabled."
I'm out of ideas at this point, barring completely starting over (not just the SM portal but all of the Service Manager Suite).

Man I've had this problem so many times and its almost always a different solution. Are you sure that either the Domain Users group or NT Authority\Authenticated Users have permissions to the site and service. remember the the two prompts are authenticating
different things: the Sharepoint site and the application site (silverlight). Make sure users have permission in both SCSM and in Sharepoint.
- Slow is smooth and smooth is fast.

External Service Management: Condition Table is empty

Hello Experts,
I have a scenario in ECC 5.0 - Material Management
I am trying to post a Service Entry Sheet and I am getting an error "Conditions for service price determination incomplete". Upon investation I found that the standard SAP settings for condition types, condition schema available under External Service Management node in SPRO are all empty. i.e. There are no standard condition type available, no standard condition schema (MS000) available in the system.
I dont know the cause of this problem but is there any way that we can import these standard entries from cleint 000. Or is there any other quick solution for this?
Pls suggest.
Best Regards,
Amit

Hi,
please read the following SAP notes:
499722
25357
27024
691852
438718
798798
353482
Regards,
Edit

External Service Management documents

Hi ,
Does anyone has any documents like Configurations , Business blue print /scenarios , entire cycle step-by step transaction etc.,on SAP - External service management which will cover procurement of external services ? If you have could you guys please share with me ? My email Id is
<b> [email protected]</b>. Points will be awarded.
thanks
Kiran

Hello,
This may be of help.
http://help.sap.com/bestpractices/BBLibrary/html/J82_BB_Description_V2_EN_IN.htm
Cheers !

Service Manager 2012 R2 Self Service Portal Request Offering page length

How can I control the number of fields displayed in the SSP for my request offerings?
I would like to only ask a few questions per page and have the end user click next to continue asking questions.

you have to edit settings.xml in wwwroot\system center service manager portal\contenthost\clientbin (on the web content server)
I think the key is called DefaultNumberOfQuestionsPerPage, and after changing this you should restart the webservice to see an immediate effect
http://codebeaver.blogspot.dk/

Condition-pricing for External Service Management

Dear Support,
Please provide the detail document for pricing for External Service Management,and the use of procedure MS0000 (Performance Procedure) & procedure MS0001 (Perf.Procedure f.Master Cond.)

Hi,
please read the following SAP notes:
499722
25357
27024
691852
438718
798798
353482
Regards,
Edit

Cannot connect to the service manager portal wcf service

Hi Guys,
I'm having some issues with a fresh installation of the Service Manager 2012 Web Portal where I get the above message. Things I haved tried from reading other forum posts here:
I've increased the maxStringContentLength value to 2457600
Added HTTP bindings to Service Manager Portal (HTTP port 448) and SCSMWebContentServer (HTTP port 447)
Added the FQDN to web.config in ContentHost
ensured that web.config in ServiceHost has matching "DefaultHttpsBinding" throughout and "DefaultHttpsServiceBehavior" throughout
I can access /ServiceHost/Services/DataAccessService.svc without issue
I can access the SMPortal without issue, it just comes up with the above. Would anyone have any ideas?
Thanks
Lewis

Sometimes if you don't have enough memory it can cause that error. I have seen that a couple of times. The first was because it was just a demo server and only had 4Gb RAM.
If you visit the page http(s)://servername:SMSSPPort/ServiceHost/Services/DataAccessService.svc what error do you get?

Service Manager and external link

Hi!
I'm developing some new features in HP Service Manager and I want to know if it's possible from an entry of the menu go to an external web site.
Thanks!

Hi,
This is peer-to-peer forum, you may want to contact with the developers because this can be a closed source software. The following lists show contact points, people will help you:
http://welcome.hp.com/country/w1/en/contact_us.html
In the US:
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Service Manager Portal not displaying VM console and related details

Hi All,
We have deployed private cloud with system center products using Cloud Services Process Pack and we have deployed Service Manger portal for VM provisioning in Cloud
The Service Manger portal does not display VM console and VM details
I have following queries
How to take remote console of VM deployed by end user through service manager portal
How will user come to know quota limit utilized in cloud under his account
The VM are deployed through SCSM portal are in shutdown state how to auto start the VM after provisioning
Please help since we are not able to find any solution for the above
Appreciate if any workaround is available for the same
Thanks
Manzoor Ahmed

The component of System Center that is capable to give console access to your VMs, is App Controller.
Once the user are logged in here, they should see their quota, limits and resources available.
Yes, the VMs are powered off by default when using the CSPP. You can edit the runbooks and add a task that will start them after provisioning.
For your information:
Many things has changed since the release of Cloud Service Process Pack. A new set of tools are provided with Windows Azure Pack to have a streamlined Infrastructure as a Service offering within the enterprise. Windows Azure Pack will leverage VMM (in the
same way as SCSM does) but in conjunction with SPF (component within Orchestrator) to give you a framework that is identical to Windows Azure (Microsoft's own cloud) running on-premise.
-kn
Kristian (Virtualization and some coffee: http://kristiannese.blogspot.com )

Changing Service Manager Self-Service Portal URL in SharePoint

I was unsure of whether to put this in the SharePoint forum or here, so please feel free to move as needed.
Just finished a large scale deployment of Service Manager. The SharePoint farm was setup with 2 servers in the farm and 2 seperate web content servers behind an F5 load balancer. The self service portal is http://ssp/SMPortal (default installation)
and this URL is set on the F5 to load balance between the web content servers. When I type in http://ssp.domain.com I want it to go to the portal, but instead takes me to the default SharePoint site. If I type in http://ssp.domain.com/SMportal
if loads the portal fine.
My question is there a way to setup SharePoint and/or the WCS servers so that when someone types in the URL http://ssp.domain.com it takes them to the portal? I am not very familiar with the interworkings of SharePoint so I have not made any changes.
The portal was installed on port 80 with all default settings.
Thanks for any help
EFD
Warm Fuzzies!

You need to add another endpoint URL to the sharepoint site. Sharepoint decides what content to show you by looking at the host header, so unless the host header you are asking for is bound to a site, sharepoint won't know what site to provide you.
Consider http://blogs.msdn.com/b/russmax/archive/2013/02/27/how-to-properly-change-the-host-header-url-of-a-web-application-in-sharepoint-2010.aspx

Error: "Cannot connect to the Service Manager portal WCF service on SSP" SCSM 2012

I have the SSP installed on a Sharepoint 2010 server. The web portal is installed on the SCSM 2012 management server. When opening the SMPortal I get an error message at the bottom
"Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or UT administrator for further help."
I have manually modified the web.config on the portal for SSL and the Application Settings in Sharepoint IIS per the guidance of others. I'm able to open the service in a browser. Assistance is greatly appreciated.

Http and https is bound on both the content server and the portal. That didn't work. Same error message:
Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or IT administrator for further help.
Here's the IIS log for the content server
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 2078
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Instrumentation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BaseSilverlightModule.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/AdvancedResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/DataAccess.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Core.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BasicResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BuildConstants.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/CustomControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/WizardResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.DataAnnotations.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ToolkitResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Navigation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.Composition.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 62
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Toolkit.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Serialization.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Linq.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 250
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/SilverlightModule_StringResources.resx.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 203
2012-01-10 21:10:20 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 17598
2012-01-10 21:10:28 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 8580
2012-01-10 21:11:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:11:01 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/RequestOfferingSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 171
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/FormControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 125
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.ServiceLocation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.Unity.Silverlight.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:11:08 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
2012-01-10 21:12:36 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:12:37 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203

Additional language in Service Manager Portal

Hello,
I have two questions.
1.) Is it possible to add additional language to Service Manager Portal, not only the official 21 languages. I mean the first page, the silverlight part. I know, I can modify file SilverlightModule_StringResources.resx.xml (english file) and I got desired
result, but I need English language too. So I would like to know if is it possible to add additional language.
2.) When I select "Create a request" on the first page, I always got "Generic Incident Request (EN)" regardless the language I used. I got the same English Generic IR also if My language is German, Russian or any other. Is it possible
to change the default link to another Incident Request?
Thanks and BR.

Scripting or coding doesn't work with extending the Silverlight webpart. The source code of the Silverlight webpart isn't available by Microsoft. So you can't modify the code of the Silverlight webpart.
Also it's not supported by Microsoft to modify the Silverlight webpart and it maybe causes trouble with upcoming updates on the webpart as well.
"Please don't shoot the messenger ;-)"
Andreas Baumgarten | H&D International Group

External Portal to Service Manager

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