External Portal - userIDs used by customers? guest logon?

Hi,
We want to impliment an external facing Portal where the customers(citizens) will be able to look up their account information via our CRM system.
Can somebody maybe explain or point me in the direction on how the userID's and licensing will be treated?
Obviously a customer must log  in from the internet onto his own account and need a userID for this, but is this a standard SAP userID that is created? So do we need the userID in CRM as well? (I would  hoped the Portal will only read the customer data from CRM rather than the user actually logging onto the Portal.
What are the user licensing implications? We can surely not be expected to have to pay for user licenses for say a million seperate accounts.
Thanks, any advise will be appreciate.

Hi Anja,
Thanks for the reply.
No, I do not like to have every customer to have an userID (via UME). I would prefer it to be some type of anonymous logon.
But then again the user must have some type of logon ID, because how will the customer be identified and linked to his/her own utilities account via CRM?
Basicaly we use IS-U. So we want to allow customers in the future to view and to manage his their account, provide meter readings, etc. Hopefully this makes more sense.
All advice will be much appreciated.
Thanks,
Adriaan

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