External sounds quit working

I have reseached this and find that many have asked questions about sounds on their Ipod touch.  My 8G external sound has quitl.  I just downloaded the latest update and now I have no sound when I type, unlock or play games.  I do have sound using headphones.  The Ipod is 8 months old.  Is there a fix or goodwill warantee?  If I called an Apple Store would they know about a fix.  How would I launch an official complaint.  Why, if so many of us have this problem has Apple ignored it?  I see questions as far back as 2007 with this problem.  Sooo many questions, I know, but I am so new to the Apple scene and over 60 years old.

Have you tried of the basic R's of troubleshooting yet to rule out a software issue?
http://www.apple.com/support/ipodtouch/assistant/ipodtouch/
B-rock

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