External speaker not working

On a new iphone 5, my external sound (speaker) doesnt work for any application (itunes, ring tones, messaging etc).  I backed up my old iphone 3 and sync'd onto new device, but I'm not sure if the external sound worked before (ie in factory new condition).  The internal jack seems to work fine.
Any suggestions?
Thanks
GP

When the ringer switch is on (not vibrate) and you are in the phone with the screen on, press the volume controls on the side of the phone. If it says "Ringer (headphones)" then your phone is stuck in headphone mode. That means it will only play sound hooked up in a dock audio system or through the headphone jack.
The sensor that tells the iPhone that the headphone is plugged in is faulty or dirty. I have the same problem and no solution has worked. You may also try cleaning out the headphone port with 409 and a qtip with half the tip cut off.
I've tried both solutions to no use and will probably have to go to an apple store.
I also cannot talk on the phone without a headset or a bluetooth device.

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