External USB 3.0 HD not recognised on Kirabook

Just got my Kirabook, i7 touchscreen, everything is perfect but for 1 thing: my external hard drive - WD My Passport 500 GB USB 3.0 is not being recognised, no matter which USB port I am using. It is not showing in the device manager also or any other screens. Is it a problem with the power of USB ports?
Same disk is recognised perfectly on my old Sony Vaio Z...
Solved!
Go to Solution.

Just got my Kira and having a huge issue with this. USB 3.0 drives showing up in Device Manager but not mounting. Only 1 out of 3 types of USB 3.0 drives my office is using is mounting. Drives which don't work are:
Hitachi Touro Pro USB 3.0 500GB
LaCie Rugged USB 3.0 / Thunderbolt 1TB
Those drives works pefectly under Win 7 and Mac OS.
I am not sure if the Hitachi is compatible or not with Win 8 but the LaCie is said to be Win 8 compatible on LaCie's product page. Looks like a hardware compatibility, may be a BIOS update or mother board USB comptroller update will resolve.
Tech support is on it, hopefully, they'll find a solution quick. I can't use my Kira without support for those drives

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See if the USB 3 driver directly from Intel works for you...
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Seagate Backup Plus Slim External USB 3 Hard Drive Not Working with Mac Pro

Hi, I have just purchased a brand new Mac Pro. I have three 2 TB Seagate Backup Plus Slim External USB 3 hard drives that just don't jive with the new Mac Pro's. When the drive is connected, I cannot access the drive, read/write or even format. Finder completely locks up and the drive cannot even be force ejected. When I try to format, Disk Utility either spits out an error that the drive cannot be read, or simply locks up. This happens regardless of the OS on the Mac Pro. I am currently running 10.10.2
I have ruled out an issues with the drives, as I have tested all of them on a variety of systems and OS's, including Power Mac, Mac Book Pro, PC, OS 10.7, 10.8, 10.9 as well as on Windows. I have tried formatting in every file system including Mac OS Extended, Mac OS Extended (Journaled), NTFS and exFAT. ALL other systems have no issues with the drives. Apple has replaced my Mac Pro with a brand new one and the drives still behave the same way. Furthermore, I have tested the drives on three other Mac Pro's at work and they all reject the drives. So, on their own, there is nothing wrong with the Mac Pro, or the drives. However, the configuration of them together is wreaking havoc.
I have contacted Seagate, and this was their response:
The most recent version of the Backup Plus drives use the USB Attached SCSI (UAS) standard to increase transfer rates. It's possible that the drivers being used currently on your Mac Pro are having issues using this feature with the standard USB 3.0 drivers installed. I would recommend contacting Apple to check for any driver updates or see if they any suggestions for issues involving drives using UAS.
I have also started a case with Apple Support (Case # 755934373) and am waiting to hear back regarding Seagate's response. I've spent DAYS trying to troubleshoot this and am now at a complete loss. If anyone has any ideas, I'm all ears (or eyes in this case).
Thanks!

Hi danielsh6,
I recently bought the new Lacie Thunderbolt 2 D2 3TB and I had the same problem as you, i have a macbook pro early 2011, those support thunderbolt but many times there is a bug that doesn't let you connect any thunderbolt drives to your computer. The solution I found was installing this update:
Thunderbolt Firmware Update v1.0
Before doing this I would recommend you updating to mountain lion (not yosemite yet as there is still some glitches and more on preview's macbook pro's).
Hope this helped!
Forest

Old laptop died, got latest itunes on new laptop and recovered all music from external hard drive but ipad not recognised as device when plugged in? Do i reset my ipad2!!!

Old laptop died, got latest itunes on new laptop and recovered all music from external hard drive but ipad2 not being recognised as a device when plugged in so can't sync? Do i reset my ipad2?!!!! Its only taken 7 months to get to this point.
My ipad is set to sync via wifi but it is still trying to look for my old laptop which has been trashed..but i have deauthorised it and removed it from my account and still not recognised.
Please help (an extreme novice to Apple products)

Sync Your iOS Device with a New Computer Without Losing Data
http://www.howtogeek.com/104298/sync-your-ios-device-with-a-new-computer-without -losing-data/
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
 Cheers, Tom

External usb sound card is not working correctly

When my computer usb sound card is working correctly. If your computer to sleep and wake up the sound card is working correctly. If you disable the sound card and connect again, it appears extraneous sound on the background music playing. Each time the sound is different. The sound is very similar to not match the sampling frequency. If the computer is rebooted, then the sound card is working properly again.
Soundcard Infra-sonic.com model Amon.
I have not experienced problems when using the same card with Mac OS 10.5.8 with the drivers for Mac OS 10.5
Manufacturer issued driver for Snow Leopard, but the card still does not work correctly.
Also such problems, other users complain about an external USB audio card. None of the users can not find a solution to this problem.

Contact Infra-Sonic tech support.

[Solved] External USB 3.0 drive not seen under /dev/sd*

Ok, thought this would be easy but for some reason I cant get arch to see the physical drive. Its a new Seagate 2TB external USB 3.0 drive. I connected it to a windows laptop and it was quickly recognized (ntfs). I then installed ntfs-3g but still cant see it. I then formatted it under windows as ext4, but its still not seen. I tried this with 2 arch PC's, both the same issue. I seen a few other posts and tried a few things like making sure the mod xhci_hcd was running. I have the latest updates on each system. fdisk -l does not show the device at all! I can see and boot to other USB devices fine just not this one, maybe since its USB3.0??
I noticed here, they talk about maybe USB3 is broke in the new kernels, after 3.10.2 maybe?
Similar issue: https://bbs.archlinux.org/viewtopic.php?id=126299
Possible bug: https://bugs.archlinux.org/task/36296
However, I would think that by now, this would have been fixed as USB3.0 is more common? Other than trying to find a OLD 3.10.2 kernel any other advice?
dmesg:
[47653.187708] usb 6-1: new SuperSpeed USB device number 2 using xhci_hcd
[48258.419876] r8169 0000:02:00.0 enp2s0: link down
[48435.623148] usb 6-1: USB disconnect, device number 2
[48697.691980] usb 6-1: new SuperSpeed USB device number 3 using xhci_hcd
[48938.171094] usb 6-1: USB disconnect, device number 3
[48975.057438] r8169 0000:02:00.0 enp2s0: link up
uname -a
Linux 3.15.7-1-ARCH #1 SMP PREEMPT Mon Jul 28 20:06:17 CEST 2014 x86_64 GNU/Linux
lsusb: (Seagate USB)
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 007 Device 003: ID 046d:c50e Logitech, Inc. Cordless Mouse Receiver
Bus 007 Device 002: ID 046d:082d Logitech, Inc. HD Pro Webcam C920
Bus 007 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 004: ID 0bc2:ab20 Seagate RSS LLC
Bus 006 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 002: ID 05af:8366 Jing-Mold Enterprise Co., Ltd
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 013 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 010 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 012 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 009 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 011 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
lsmod:
Module Size Used by
uvcvideo 74983 0
videobuf2_vmalloc 3368 1 uvcvideo
videobuf2_memops 2239 1 videobuf2_vmalloc
videobuf2_core 30407 1 uvcvideo
snd_usb_audio 131860 0
videodev 123032 2 uvcvideo,videobuf2_core
snd_usbmidi_lib 21428 1 snd_usb_audio
snd_rawmidi 20278 1 snd_usbmidi_lib
media 12611 2 uvcvideo,videodev
snd_seq_device 5244 1 snd_rawmidi
mousedev 10912 0
evdev 11784 8
mac_hid 3273 0
kvm_amd 52987 0
kvm 408583 1 kvm_amd
microcode 17157 0
serio_raw 5073 0
pcspkr 2059 0
k10temp 3242 0
snd_hda_codec_realtek 54803 1
r8169 59191 0
snd_hda_codec_generic 56366 1 snd_hda_codec_realtek
mii 4251 1 r8169
shpchp 25706 0
snd_hda_codec_hdmi 40396 1
radeon 1361721 21
snd_hda_intel 22831 1
snd_hda_controller 22975 1 snd_hda_intel
snd_hda_codec 104665 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
ttm 67215 1 radeon
snd_hwdep 6652 2 snd_usb_audio,snd_hda_codec
snd_pcm 83207 5 snd_usb_audio,snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
snd_timer 19294 1 snd_pcm
drm_kms_helper 39643 1 radeon
snd 61276 14 snd_hda_codec_realtek,snd_usb_audio,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_rawmidi,snd_hda_codec_generic,snd_usbmidi_lib,snd_hda_codec,snd_hda_intel,snd_seq_device
tpm_infineon 7786 0
tpm_tis 9310 0
soundcore 5551 2 snd,snd_hda_codec
tpm 23363 2 tpm_tis,tpm_infineon
hwmon 3346 2 k10temp,radeon
i2c_algo_bit 5480 1 radeon
i2c_piix4 10801 0
button 4765 0
processor 25153 0
vboxvideo 2029 0
drm 244846 25 ttm,drm_kms_helper,radeon,vboxvideo
i2c_core 41648 6 drm,i2c_piix4,drm_kms_helper,i2c_algo_bit,radeon,videodev
pci_stub 1381 1
vboxpci 15059 0
vboxnetflt 17700 0
vboxnetadp 18547 0
vboxdrv 345858 3 vboxnetadp,vboxnetflt,vboxpci
ext4 494420 3
crc16 1359 1 ext4
mbcache 9155 1 ext4
jbd2 82948 1 ext4
sd_mod 37554 4
sr_mod 15026 0
crc_t10dif 1135 1 sd_mod
cdrom 35191 1 sr_mod
crct10dif_common 1436 1 crc_t10dif
ata_generic 3434 0
pata_acpi 3579 0
hid_generic 1217 0
usbhid 41250 0
hid 93052 2 hid_generic,usbhid
atkbd 17006 0
libps2 4571 1 atkbd
i8042 13666 1 libps2
serio 11018 4 serio_raw,atkbd,i8042
pata_atiixp 5163 0
ohci_pci 4192 0
ehci_pci 4152 0
ohci_hcd 35606 1 ohci_pci
ehci_hcd 64619 1 ehci_pci
ahci 24299 3
libahci 21772 1 ahci
xhci_hcd 149286 0
libata 174089 5 ahci,pata_acpi,libahci,ata_generic,pata_atiixp
usbcore 188509 9 snd_usb_audio,uvcvideo,ohci_hcd,ohci_pci,snd_usbmidi_lib,ehci_hcd,ehci_pci,usbhid,xhci_hcd
scsi_mod 138333 3 libata,sd_mod,sr_mod
usb_common 1712 1 usbcore
Last edited by banshee28 (2014-08-05 02:27:01)

R00KIE wrote:
Make sure you haven't blacklisted the uas driver. If the uas driver does not work well for you, check here [1] how to disable it for a particular drive.
[1] https://bbs.archlinux.org/viewtopic.php?id=183190
Awesome, THANKS!! Yes I got it to work following this and specifically Da_Coynul's post:
I was able to get my external drive working again by telling the usb-storage module to ignore uas for the device. Here is how to do it:
First, create a file named ignore_uas.conf in the /etc/modprobe.d directory containing the following*:
options usb-storage quirks=Vendor_ID:Product_ID:u
*(substitute your actual Vendor_ID and Product_ID obtained from the lsusb -v command).
Next, regenerate your inital ramdisk:
# mkinitcpio -p linux
Finally, reboot your computer.
Although this is not a solution to broken uas, at least it will let you use your drive as before hmm
https://bbs.archlinux.org/viewtopic.php … 2#p1428782
Thanks everyone...Now I can see the drive, and will work on formatting it with XFS...

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My hard drive does not now recognize itself as a hard drive anymore just a Cypress AT2P RC42 and so is now useless after a couple of months use.
I have uninstalled and reinstalled through device manager. I then tried it on another computer and I have the same problem, therefore it is the hard drive and not the computer.
It is an external USB toshiba 320GB drive which previously worked fine but now thinks its something else and nothing else.
What can I do to rectify this problem? Please help all my data is on this drive.......

Hi
Check please this topic http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=17412 . There you will find similar discussion.

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helphelp help,im havin the same problems,my pc wont recognise my phone..as you can see its sayin my driver sarent installed..what can i do?
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64 bit instructions not supported:
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If you have the retina display iPad then it's an iPad 3 (or 3rd gen iPad, not an iPad 2 3rd gen) - the iPad 2 was the previous model.
As far as I know sharing the wifi connection with another device or computer isn't possible. If your computer doesn't have built-in wifi then you should be able to get a USB wireless adapter for it that will plug into one of its USB ports, which should allow it to connect to your wifi network - I use one on an old desktop computer.
e.g. from Amazon : http://www.amazon.com/s/ref=nb_sb_noss_1?url=search-alias%3Daps&field-keywords=u sb+wifi+adapter&rh=i%3Aaps%2Ck%3Ausb+wifi+adapter

External usb drive 3.0 - not recognized

Daughter is off to college -
Replaced her 3 year old mac power book with a new one.
Upgraded to mountain lion as the new machine did not have it pre installed
Transfered old files to the new mac via firewire
Verified that the new installed mountian lion is working and all software apps files et al are on the new mac and all is working
After updating all apps from the app store decided it was time to attached the external drive used for time machine on the old mac to the new mac
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turned off the new mac attached external drive and noticed that the boot never completed just the apple screen
put the external drive back on the old mac running 10.5.8 and run a verify all checked out fine -
went back to the new mac - same thing no external drive found
went back to the old mac and got the invisible sibling error
ran a few things on the old mac within disk utility and from the support forum and the error went away
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any thoughts -

Ok just to clarify,
I have the exact same problem as the original poster (aznalabukm)
I tried the SMB reset and the PRAM reset, but no luck on my late 2011 2.5 i7 Macbook pro.
I tried it in a co-workers late 2011 2.4 i7 Macbook pro - same thing - the device shows up as a USB 3.0 hub in system information, but does not show up in Disk Utility.
Same Toshiba modelv6300-C 1TB Toshiba
What's wierd as I look at it, the label shows DC+5V 1A.
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MSI GT70 20D USB 3.0 ports not recognising USB 3 devices.

Yesterday, I received my MSI GT70 Haswell/GTX780 laptop.
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Does anyone else with these laptops have this problem and does anyone have any ideas on how to get it fixed?

Quote from: Prohor on 25-August-13, 22:18:32
Finally I resolve this problem. After huge search on the net I found that the older firmware versions of many USB 3 storage devices have compatibility issues with the Haswell chipset USB 3 controlers. I updated the firmwares of my W.D. external drives and the laptop recognized immediately the drives and used them with USB 3 speeds. After one month with this problem I am very dissapointed with MSI support. It isn't possible that I am only one customer with this problem. This informations and solution It should be suggested from the support MSI team on our first contact. The fact that they didn't shows that the MSI support team don't knowing the compatibility issues of their machines hardware. I hope that in the next time will do their job.
To start off, you're a bit mis-informed.
This is a users to users forum. We are not paid by MSI. We do this in our free time because we enjoy it.
Second, did you actually contact MSI support? *WE* here on the forums are not MSI support. I re-read the thread and you have not mentioned anywhere in it that you contacted the actual MSI support team.
On the rest, thanks for atleast clarifying how you resolved the problem. I did not know this, and I'll do my best to inform other users that have this problem about it as well.

1 USB port charge but not recognise my iphone the othe one works fine

Hey guys,
I have MacBook Air 11-inch, Mid 2012
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please help

Try resetting the PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
After resetting NVRAM or PRAM, you may need to reconfigure your settings for speaker volume, screen resolution, startup disk selection, and time zone information. If issues persist, your Mac's logic board battery (not a portable Mac's rechargeable battery) may need to be replaced. The logic board battery helps retain NVRAM/PRAM settings when your computer is shut down. You can take your Mac to a Mac Genius or Apple Authorized Service Provider to replace the battery on the logic board.

HELP - External USB Hard Drive Will Not Mount

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I have all of my graphic/music files on the HD of my Mac. I want to copy these files to a drive so that I can clean it off and sell it. I will be transferring the files to a PC.
I purchased a USB external HD from Best Buy four months ago. I plugged it in and it asked me to reformat the drive as Macintosh. I took it back and had them reformat the drive as FAT32 so that I could use it on both systems. I had this done twice because it didn't work the first time. Well, it didn't work the second time either but they tested it on their Macs and it worked so I think it's a problem with my Mac.
The drive is recognized in both the System Profiler and the Disk Utility. When I try to mount it in the Disk Utility, nothing happens and it goes back to "Select a disk or volume".
I would like to get this problem fixed without spending any more money on it. I've contacted Mac techs and they usually charge $100/hour and can't guarantee how long it would take to fix. That, and I don't know anyone I trust with my precious data.
I'm beyond frustrated with this as I have been dealing with it for over six months now. I have tried unplugging and replugging but nothing seems to work. I've tried all USB ports (keyboard, monitor, tower) and various different power outlets (wall, power strip, etc...). The data is irrecplaceable and I'm nervous that it just sits on the computer without being backed up. If anyone has any ideas for me to try, please let me know. I am at my wits end.
Also, now it seems that Apple System Profiler "unexpectedly quits" when I try to open it. Any ideas???
Thank you

Here is a USB faq. Hope it helps!
Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk for your unepectedly quit issue.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them.
Try the repair first. if no luck try things in this Unexpectedly Quit link.
Cheers! DALE

Trying to install Mountain Lion on external USB drive. Will not boot!

Running mid-2010 MBP 15", OS X 10.8.5 (upgraded from orig. 10.6 Snow Leopard). I'm trying to create an external boot disk from scratch -- 500gb USB drive.
Working from instructions on this page:http://support.apple.com/kb/ht5911
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Just swapped the drive out to another USB enclosure. It's booting. Who knew the enclosures could be so sensitive? Wondering if it's a power supply issue on the other enclosure?

External USB 3.0 HD not recognised on Kirabook

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