External USB Hard Drive Not Recognised / Seen

Hi,
I have a WP 250 GB External hard drive which was working fine until recently and now is not recognised by my 2007 Intel Macbook. When I plug in the hard drive, a light comes on solidly and it begins whirring. Then, it continues to whirr as if it was going to work, but the light starts flickering.
It is not visable as an external hard drive in finder. 'View Hard Disk' is switched on under Finder / Preferences. On System Profiler, when I click 'USB' fom the list on the left, the computer displays the circular "thinking about it" spinning thing, and system profiler freezes, and nothing else happens. The same thing happens with disk utility.
I tried plugging the hard drive into a windows computer, and it worked fine; all the files inside it were visable. It is formatted to my mac and I have successfully used the hard drive many times before. A logical next step would be to try it on another mac but I don't have access to one.
I have tried to to a PRAM reset, but couldn't do it, even following the instructions on the MAC website (turn off computer, turn on and hold the mac button, ctrl, p, and r simultaneously) it wouldn't do a PRAM reset.
I am not a computer expert, but I am not completely green either. Why is it that doing the simplest thing on a computer requires a minimum of a 4 year computer science degree or equivalent.... somebody please help me crack this, I am close to smashing the whole thing to pieces with a hammer (which would be satisfying but counterproductive and expensive...)
Thanks in advance for your replies

Did you allow Windows to upgrade the formatting on this drive from FAT to NTFS recently? You should be able to check the formatting on the volume from within Windows. It would also be worth trying to repair the drive under Windows if it allows you to.
Note that NTFS is not readable under OS 10.4.x without special software. NTFS is read-only but not writable under OS 10.5 and later.
If the volume isn't NTFS, and repairing it doesn't help, you may need to just backup the data and try to reformat it.

Similar Messages

External USB hard drive not being recognized

Hello! I'm sure this has been posted before, but excuse my naivety with this sort of thing...
I have a mac mini 10.5.6 (1.83 GHz Intel Core 2 Duo) and I run the Time Machine function to an external usb hard drive. The hard drive worked fine (plugged into the usb port on an older keyboard), but I went out and bought a new aluminum apple keyboard (because they look so cool ^_^ ) - I plugged the external usb drive into the keyboard and it wasn't recognized, so I tried plugging the external drive directly into the mac mini, but it is still not recognized. It is not showing up in Disk Utility or in System Profiler
Help? I'd hate to have to give up this fancy keyboard...
Thank you!
Dr. E

I believe I had my external drive plugged into the (old) keyboard because with the old mac that I had didn't have a free usb port for it - so when I got the mini I just plugged things back in where they were. But I have always had the Time Machine back up to this drive (connected to the keyboard) though it has been slow (another reason I thought the new keyboard was a good idea).
I tried restarting the computer without the alu keyboard plugged in, but same problem of no drive showing up.
Here is what System Profiler has to say about my drive:
USB2.0 Storage Device:
Capacity: 93.16 GB
Removable Media: Yes
Detachable Drive: Yes
BSD Name: disk1
Product ID: 0x6830
Vendor ID: 0x04b4 (Cypress Semiconductor)
Version: 0.01
Serial Number: DEF107920F07
Speed: Up to 12 Mb/sec
Manufacturer: Cypress Semiconductor
Location ID: 0x3d130000
Current Available (mA): 100
Current Required (mA): 0
Mac OS 9 Drivers: No
Partition Map Type: GPT (GUID Partition Table)
S.M.A.R.T. status: Not Supported
Volumes:
USB:
Capacity: 92.84 GB
Available: 53.14 GB
Writable: Yes
File System: Journaled HFS+
BSD Name: disk1s2
Mount Point: /Volumes/USB
I don't know the brand or model as it has 'always' been in the case that in which it currently resides and I didn't physically buy the thing :\ I do know that no software was installed with the drive as I assumed that when I put all the old info from the original mac to the mini that it was the sort of thing that would carry over.
Sorry I'm not terribly helpful - Thank you!
Dr. E

2.5" external USB hard drive not recognized by my iMac

I have a small 2.5" external USB hard drive that my intel iMac will not mount or see. My 12" G4 Powerbook sees it fine and it is formatted in Mac OS Extended. My iMac is bootcamped and XP on my iMac sees the drive but not OS X Tiger on the iMac, (wierd) I have Tiger on both my Macs too.
Why does the intel based OS X refuse to see this external 2.5 HD. It sees a 3.5" USB one I have but not the small one. I know it is software.

Hey coby,
Well thanks for the star. Not sure I deserve it.
i then tried connecting the drive to each USB port again, and voila! i have found one it works in. I guess my computer's ports must be a little worn.
Hmm well try looking inside and see if there's some smutz in there, if the contacts are dirty or bent or worn.
i was starting to think i would have to go out and get a USB hub to give it some more power.
Is it powered off the USB? If so that actually might be a good idea since that puts a lot of strain on the connectors. Even if it's self powered it might be a good idea since it would take the strain off an obviously flakey USB.
richard

External USB Hard Drive not showing up on Time Capsule

Hi all,
I have a 500 Gb Time Capsule that used to be able to detect my external USB hard drives. I had to store my things for a while and have just started using the Time Capsule again. The TC works fine, however, the same USB external hard drives I used to connect to the TC are not showing up anymore :s They show up on the desktop when I connect them directly to my MacBook via USB. I have been through most of the file sharing options in Airport Utility and System Preferences but have not been able to solve this. I can't think of any settings that would have changed from when they were showing up in the past. Any help would be greatly appreciated. Thx

yosemite won't work with ntfs drives for some reason, i've had the same issue with my toshiba. i thought ok lemme buy another one, and transfer it over maybe it's a driver issue which i've tried over and over, apple support can't figure it out.
here's a simple fix, but the problem is i have an external where all my photography and video files are stored, so i can't access them right now and it's making my life ****.
http://guides.macrumors.com/Formatting_an_External_Device
that does work and make the drive mountable now, but problem being i can't obviously reformat the old drive and lose everything. once the new drive is formatted for mac i can't plug it into a pc to transfer the files from. which is the only problem now. but formatting the drive for mac only DOES work. but you're just screwed and not able to use it ntfs. hope the link helps SOME people.

External USB Hard Drive not recognized on iMac HELP!!

I am currently using a i5 iMac running Lion 10.7.5
I have recently partitioned a Verbatim USB external hard drive and uploaded all my footage from a wedding. This was done with no problems and the QT videos could be opened from the hard drive.
A few weeks later, the hard drive does not show up in my finder. BUT it is recognized in disk utility. Here is a screen shot;
So first I ran "Verify" and it told me to repair disk. After clicking on Repair, I got this;
It is giving me the error message "Invalid B-Tree node"
Here is more info on the hard drive;
Name : Hitachi HTS545032B9A300 Media
          Type :           Disk
          Partition Map Scheme :           Master Boot Record
          Disk Identifier :           disk1
          Media Name :           Hitachi HTS545032B9A300 Media
          Media Type :           Generic
          Connection Bus :           USB
          USB Serial Number :           091004B3066D
          Device Tree :           IODeviceTree:/PCI0@0/EHC2@1A,7
          Writable :           Yes
          Ejectable :           Yes
          Location :           External
          Total Capacity :           320.07 GB (320,072,933,376 Bytes)
          Disk Number :           1
          Partition Number :           0
          S.M.A.R.T. Status :           Not Supported
Can someone give me a step by step on how to get the hard drive working again? It would mean the world to me as this footage is priceless and irreplaceable.
OR can you refer me to someone (Geek Squad? Apple Store?) that might be able to help me out?
Thanks in advance!

The error message invalid b-tree node size indicates that the directory on the disk is corrupt. The way that it can be repaired is to reformat as disk utiltiy says.
It is recommended that the data be backed up first before either of this solution are done.
Since it is not be recognized by the sytem at all it does sound like you can back it up now.
Do you have a backup?
If you don't there is every chance you may lose all your data.
You can check to see if a data recovery service can recover any data for you. If you go that route you are looking at spending $$$$
Allan

External USB Hard Drives Not being recognized since recently.

Some quick facts:
Using early-2011 MacBook Pro, 15"
Two HD's worked fine recently (around before upgrade to Mavericks):
1 Lacie Neil Poulton 1TB Disk
1 Western Digital MyBook 500GB Disk
BOTH were formatted to Mac OS Journaled since day 1, so NO bloatware/manufacturer software. Purely storage.
The 2 drives are connected via a powered USB hub, but connecting it directly doesn't help. (strangely, the keyboard and mouse attached via USB hub work fine)
Tested with 7 different USB drives to test– none of them work
The 2 drives actually show up in the System Profiler, but not in Disk Utility.
Both Hard Drives work on my 2012 Macbook Air 13" (running on Mountain Lion) absolutely fine. Tried the 7 USB drives– they all work as well.
Tried SMC reset. Briefly detected the drives, but once I put it to sleep and turned it back on, it stopped detecting it again.
Help!!!!!

Both Hard Drives work on my 2012 Macbook Air 13" (running on Mountain Lion) absolutely fine. Tried the 7 USB drives– they all work as well.
Yes, youre having a problem with WD software and firmware, this has been a point of much discussion with WD software and Mavericks , and affecting drives OTHER THAN WD, via their software
you can read about it here, and ask WD about their removal software
http://community.wd.com/t5/External-Drives-for-Mac/bd-p/passport_mac
http://www.tuaw.com/2013/11/27/western-digital-smartware-software-update-address es-bug/
From WD:
You can now download the WD Software Uninstaller. This utility will remove Mac WD SmartWare and WD Drive Manager software. You can find the uninstaller under any of the Mac Drive Downloads sections such as the My Book Studio below.
http://support.wdc.com/product/download.asp?groupid=124&sid=214&lang=en

Lacie external firewire hard drive not recognised

I have an intel iMac and I'm trying to use a "LaCie Big Disk with Triple Interface" on firewire 400 but it's like the OS doesn't see it, not even in Disk Utility. The drive is formatted properly and shows up just fine using USB. I plugged the external drive into an old powermac g4 on firewire 400 and it showed up fine there. I know the firewire ports work on my iMac are working because I put it in target disk mode and I could see it's files on my powermac over firewire 400. I tried swapping cables too, but no luck.
I was having this problem on 10.5.8 so I formatted and installed 10.6, but that didn't help. Does anyone know how to get this drive to work on firewire?

ChemBot01:
A guess. Could it be that your computer only works with Firewire 800 and not 400 but if you connected your computer to the external HD what I suggest shouldn't be the problem. The iMac I have only has 800 so I have to connect via USB whereas with the computer I had before had a 400 port but not this one. I can connect if I have a 400 to 800 connector. Anyway, just a thought.

External USB hard drives working very slow and/or not recognized. Help!

This probably started after my Yosemite upgrade, but my external usb hard drives either aren't working well or not being recognized. It's taking forever to write files to my external Seagate Free Agent USB 2.0 through front ports and my thumb drives aren't mounting (they have shown up for a second or two, then nothing). Is there a fix? I'm on an early 2008 mac pro with Yosemite 10.10.2.
Thanks!

Do an SMC reset using this slightly-modified procedure:
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
1.Shut down the computer.
2. Unplug the computer's power cord.
[2a. Press the power-on button to discharge the power capacitors.]
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
in all cases, the stated times are recommended minimums, and there are no maximums.
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

LaCie d2 500GB Quadra Hard Drive Not Being Seen By Time Machine

Hello all,
I have a LaCie d2 500GB Quadra Hard Drive Not being seen by Time Machine hooked up to my iMac via firewire 800. My iMac is running latest updates etc. Have raised a support ticket and was given the following instructions by LaCie:
Posted: 08 November 2007 @ 00:00
Thank you for contacting LaCie Technical Support. Make sure the drive is mounting and you can assess files on it on your 10.5 system. If you can then you will need to reformat the drive to make it compatible with time machine.
Warning! All data on the external drive will be destroyed in this process.
Step 1: Run Applications > Utilities > Disk Utility
Step 2: Click on the LaCie hard drive's 'physical' entry, usually the third entry in the list
Step 3: Click on the Partition tab
Step 4: Change 'Current Scheme' to '1 Partition'
Step 5: Change the name of the drive back to what you would like it to be
Step 6: The format needs to be Mac OS Extended, with or without journaling
Step 7: Click on the Options... button
Use "Apple Partition Map" partition scheme on a PowerPC-based Mac.
Use "GUID" partition scheme on an Intel-based Mac.
Step 8: Click on OK
Step 9: Click on Apply
Step 10: click on Erase at the bottom of the screen, then confirm the erase.
The drive should start to be reformatted which should take only a few seconds and show up on the desktop with a new icon. Once it has you can then use it with time machine.
I have done all of the above and it is still not being seen. Anyone had a similar issue or got the above to actually work?
Thanks in advance!!!!

Ryan,
Check drive volume name and also the Computer name. Apple released a tech note recommending that both be limited to only the characters A-Za-z0-9 (no dashes, hyphens, or other special characters.
If you can, send the Apple System Profiler report to me at the addres in my profile. Imay be able to see something there. I have helped another user with similar problems, but with a LaCie USB drive. He got things working by repeating the recommended steps, and double checking everything.
As others have rported, this should work, so there may be something else preventing proper operation.
If the drive is usable from Finder, but Time Machine cannot use it, there is something related in how Time Machine is viewing the drive.
Mike

Unable to eject external USB hard drive

I've been using a 500 gb WD Passport external USB hard drive for about six months now, and recently it's had trouble ejecting. I'm not sure if it's the drive itself or my OS; sometimes I can eject it, other times I get the "the disk __ wasn't ejected because one or more programs may be using it.".
There are NO programs using the drive, and no users connected to the drive from elsewhere. Is there some process in the activity monitor that may be preventing the disk from unmounting?
I've tried to log out, relaunch the finder, quite all programs, etc - but the only sure fire method is to restart the computer - which leads me to believe there is some underlying system process that is causing the eject sequence to hang...
Any ideas? Will I potentially harm my disk's contents by force ejecting every time (so long as I'm certain no programs are writing files)?
Thanks!

I'm aslo having problems with a USB drive. In this case it's my Time Machine drive. Similar symptom that the only way to eject it is to restart the computer. Otherwise I get the same message. I also tried the Terminal command with the drag/return. What showed was an empty command line:
+ip-109-43-193-109:~ user$+
Now, the reason why I've even tried to do this is because I'm having problems backing up withTime Machine. Upon boot up, the first backup always works, but typically any subsequent b/up will fail with the following error code:
+Starting standard backup+
+Backing up to: /Volumes/Jimz TM 2/Backups.backupdb+
+Error: (22) setxattr for key:com.apple.backupd.ModelID path:/Volumes/Jimz TM 2/Backups.backupdb/user's MBP size:13+
+Error: (-50) Creating directory 2010-07-08-112436.inProgress+
+Failed to make snapshot container.+
+Error: (22) setxattr for key:com.apple.backupd.ModelID path:/Volumes/Jimz TM 2/Backups.backupdb/user's MBP size:13+
+Backup failed with error: 2+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
+Stopping backupd to allow ejection of backup destination disk!+
Also, this is the first time that I've seen the error lines regarding ejection of the disc.
Thanks in advance for any thoughts on this.

Satellite L20-100 can be booted from external USB hard drive?

I recently bought Toshiba Satellite L20-100 and I wonder if:
1. is there any possibility to boot this machine from external usb hard drive?
2. it is possible to attach another internal hard drive?
Supposing that the both answers above are 'no', how can I solve the following problem: I need hdd space, I need to boot 3 separate Wxp Operating Systems onto the same machine (Toshiba Satellite L20-100).

Booting from external USB HD - "No" would be the official, mcrsoft sponsored, answer. However, it is possible. Not easy but it can be done. I've seen it done with my own eyes and there are guides how to do this. Just look for it with search engine. But if you have enough disk space you better do what was suggested here - create 3 partitions and use boot manager.

External USB hard drive won't reformat, won't appear in Finder, error: Unable to write to the last block of the device message

So I just got a new MacBook Air and since I had an external USB hard drive (TOSHIBA MQ01ABD100 1TB) lying around, I decided to use it for back-up. Since I only have just the one hard drive, I decided to partition it into two - one for Time Machine backups, and one for general files (formatted FAT so I could use it with Windows). However, the partitioning failed and I ended up with a partition named disk1s2. Plus, it won't appear on Finder anymore, but it appears in Disk Utility.
I have tried to reformat it, but I always get the message "Unable to write to the last block of the device".
Here's the info about my drive:
Name: TOSHIBA MQ01ABD100 Media
Type: Disk
Partition Map Scheme: GUID Partition Table
Disk Identifier: disk1
Media Name: TOSHIBA MQ01ABD100 Media
Media Type: Generic
Connection Bus: USB
USB Serial Number: 1220069C
Device Tree: IODeviceTree:/PCI0@0/XHC@14
Writable: Yes
Ejectable: Yes
Location: External
Total Capacity: 1 TB
Disk Number: 1
Partition Number: 0
S.M.A.R.T. Status: Not Supported
And here's for disk1s2:
Name: disk1s2
Type: Partition
Disk Identifier: disk1s2
Mount Point: Not mounted
File System: Mac OS Extended
Connection Bus: USB
Device Tree: IODeviceTree:/PCI0@0/XHC@14
Writable: Yes
Capacity: 999.86 GB
Owners Enabled: No
Can Turn Owners Off: Yes
Can Be Formatted: Yes
Bootable: Yes
Supports Journaling: Yes
Journaled: No
Disk Number: 1
Partition Number: 2
Here's what it says when I run diskutil in Terminal:
Device Identifier:        disk1
Device Node:              /dev/disk1
Part of Whole:            disk1
Device / Media Name:      TOSHIBA MQ01ABD100 Media
Volume Name:              Not applicable (no file system)
Mounted:                  Not applicable (no file system)
File System:              None
Content (IOContent):      GUID_partition_scheme
OS Can Be Installed:      No
Media Type:               Generic
Protocol:                 USB
SMART Status:             Not Supported
Total Size:               1.0 TB (1000204884480 Bytes) (exactly 1953525165 512-Byte-Units)
Volume Free Space:        Not applicable (no file system)
Device Block Size:        512 Bytes
Read-Only Media:          No
Read-Only Volume:         Not applicable (no file system)
Ejectable:                Yes
Whole:                    Yes
Internal:                 No
OS 9 Drivers:             No
Low Level Format:         Not supported
I didn't have any data in it prior to the failed partitioning attempt, so there aren't any worries of data recovery. But I'd really like to be able to use this drive again, and save some money (external hard drives are expensive where I live). Anyone with any ideas?

I'd also like to add that repairing the disk using Disk Utility does nothing but tell me to reformat the drive. So I'm stuck in a loop here.

Changing external USB hard drive into a FireWire Drive???

I have been reading in some of the other discussions about how it is possible to change a USB external hard drive into a FireWire external hard drive. Is this true ??? I recently pruchased an external USB hard drive only to now find out that I cannot use it to boot from. Apparently OSX will only boot from a FireWire drive ??? Is there some way to change my current external USB hard drive into a FireWire compatible drive or do I have to purchase a FireWire drive ??? Thanks.

All I can remember was an internal USB/firewire hub (for PCs, by the way), I haven't seen external adapters like cables; but you may simply ask in your local computer store about.
Yes, you can boot only from firewire drives. I was told that it is possible the new Intel Macs are able to boot from USB drives, but haven't had the time to verify this so far.
A possible solution may be to remove the harddisk from the USB enclosure and put it into a firewire case. This should work and you just need to buy the firewire case without the need for another harddisk. Just ensure that the case is able to take your harddrive (2.5" / 3.5" drives, connection interface).

Rescue and Recovery 4.3 on Win7 doesn't see a backup on external USB hard drive - Model W510

I've run the Rescue and Recovery utility within Windows 7 on two different external USB hard drives thinking that maybe it was a usb drive issue. When I open the R And R utility in expert mode I can see that both backups exist on their respective drives. I planned on updating my hard drive so I made a full hd backup and the R&R startup disc to boot the laptop from. The bios recognizes either external hard drive at boot with no problems. It shows the names and "+" sign next to drives. So I booted the drive at startup off the DVD drive with the R&R startup disc after I was sure that the bios recognized either external drives. Then when I choose a "Full" restore is of course asks me if I want to use hd, cd/dvd, or external usb drive which I choose the later. It then should show me the backup that I created earlier just as it did when I ran the utility from the Win7 environment so I can choose it to restore from. But I get a blank box showing no backups when I run the 4.3 R&R Startup disc. Again if I boot to Win7 and go into the R&R utility I can see the backup on the exact same USB external drive. Then boot off the CD startup recovery disc and it shows NO BACKUP! Help please! I want to shelf my old hard drive "as is" and create the Restore onto the new hard drive but the utility isn't working for me.
Thanks for any help.

Hmmm,
Seems like that _should_ work. Here's a way you might be able to finesse it: go to the advanced R&R menu in Win 7 and create rescue media on your USB drive. It's essentially the same process as creating the CD - it makes the USB drive bootable and puts a copy of R&R there.
There _should_ be an option to "preserve existing data" but be prepared to lose your existing backup and make it again.
Then just boot the external USB drive and see if R&R recognizes a backup image on the same drive from which you booted.
That's the way I usually migrate to new drives. Maybe it will get around your mysterious problem.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Transfering iTunes files to new computer using external USB hard drive

Thought this could be useful:
If you want to transfer your complete iTunes library to a new computer preserving all your playlists and library information, but without using your iPod as a hard dive, or without burning a CD or DVD, you can do it by using an USB external hard drive following these easy steps:
1) Quit iTunes
2) Connect your USB external hard drive to your computer and acccess it thru My PC or Windows Explorer.
3) Create two new folders in your external hard drive (you can name them LIBRARY Backup and PLAYLISTS Backup).
4) Open the LIBRARY Backup folder.
5) Open another Windows Explorer or My PC window; open the iTunes Music folder (usually located in C:\Documents and Settings\Owner\My documents\My music\iTunes).
6) Copy all of its contents (only the contents, not the whole folder) to the LIBRARY Backup folder you created in your external USB Hard Drive.
7) Close both the LIBRARY Backup folder from your USB external hard drive and the iTunes Music folder.
8) Open the PLAYLISTS Backup folder from your USB external hard drive
9) From your iTunes folder, copy the iTunes Music Library.xml to the PLAYLISTS Backup folder.
10) Close all the windows and extract your USB external hard drive from your PC ()
11) Install iTunes in your new computer.
12) Using Windows Explorer open the iTunes Music folder (usually located in C:\Documents and Settings\Owner\My documents\My music\iTunes).
13) Connect the USB hard drive to your new computer and open it using another Windows Explorer window.
14) Open the LIBRARY Backup folder and copy all of its contents (only the contents, not the whole folder) to the iTunes Music folder in your new computer. After the copying is complete, close this folder.
15) Copy the PLAYLISTS Backup folder to you new computer’s desktop.
16) Close Windows Explorer and extract USB hard drive.
17) Open iTunes
18) From the File menu, choose Import. Navigate to the iTunes Music Library.xml file on the Desktop and click Choose. The imported playlist will show only songs located on the computer's hard disk or external media.
19) You can now delete the xml. file from your new computer’s desktop if you wish.
PC Windows XP Owner of 5th Generation iPod

Type "move itunes library" into the Google search bar.
Type "ipod touch not recognized by itunes" into the search bar at the top of this page by "Support"

External USB Hard Drive Not Recognised / Seen

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