External users cannot connect to Lync Server 2013

I everybody,
The users inbound organizacion use lync 2013 good, i deploy a edge server for external connection but, when i try to connect, receive the next message: "can not log into lync because the server is temporarily unavailable".
already test the certificate, ports and the cms replica. this components are good.
i don´t know, what can i do.
regards

Hi JSanabria,
Did you use single IP and FQDN for the SIP access, Web Conferencing service and A/V service?
Did you use private IP with NAT or public IP directly on Edge external interface?
Please tell us more detail about the configuration of Edge server.
You can use Lync 2013 remote connectivity analyzer to check which step goes wrong.
Here is the link of Lync 2013 remote connectivity analyzer:
https://www.testexchangeconnectivity.com/
http://www.insideocs.com/Tools/RUCT/RUCT.htm
http://blogs.technet.com/b/nexthop/archive/2011/12/07/useful-tips-for-testing-your-lync-edge-server.aspx
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang

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Hi,
According to your description, users cannot connect to Exchange server 2013 both internal and external.
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Hi Experts,
I hope someone is able to help me with this. I have search high and low, but have not found a solution.
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Regards,
Daniél

Hi,
Seems this issue is related with Windows Azure Virtual Machine, I will move it to Windows Azure Virtual Machine Forum for a better help.
Thank you for your understanding!
Best Regards
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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User cannot connect to exchange server

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Brian Gilmore Lead IT Technician Don-Nan Pump & Supply

This type of error generally occurs when user had disabled Encryption of data between Microsoft
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To solve this issue you may try any of these solutions below:
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Errors thrown in the logs:
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Please check all the services are started on Lync Edge server.
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http://technet.microsoft.com/en-us/library/gg425891.aspx
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https://testconnectivity.microsoft.com/
Best Regards,
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Eason Huang
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Hello,
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Jan 9 14:37:12 server.pretendco.com digest-service[9961]: label: default
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Jan 9 14:37:13 server.pretendco.com digest-service[9961]: digest-request: init request
Jan 9 14:37:13 server.pretendco.com digest-service[9961]: digest-request: init return domain: SERVER2 server: SERVER2 indomain was: <NULL>
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Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init request
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init return domain: SERVER2 server: SERVER2 indomain was: <NULL>
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: uid=0
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init request
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init return domain: SERVER2 server: SERVER2 indomain was: <NULL>
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: uid=0
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Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init request
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Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: uid=0
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init request
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: init return domain: SERVER2 server: SERVER2 indomain was: <NULL>
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: uid=0
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: od failed with 2 proto=ntlmv2
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: user=SERVER2\\codywood
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: kdc failed with 36150275 proto=unknown
Jan 9 14:37:23 server.pretendco.com digest-service[9961]: digest-request: guest failed with -1561745590 proto=ntlmv2
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Thanks
Morgs

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Hi,
I have a Lync 2013 FrontEnd server, DB server and Edge Server.
Since last noon we are facing a mysterious issue. Its as below.
( I have just entered into Lync administration)
User A and User B, both were able to login to lync till yesteday noon on their individual PC, any PC or mobile (windows, android, mac) with any version of Lync client, inside and outside the organization.
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Thanks, Rishi Pandit.

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http://support.polycom.com/global/documents/support/strategic_partner_solutions/Polycom_UC_Microsoft_Deployment_W8.pdf
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but this was wrong.
we used sip.domain.com and issue got resolved. Polycom forgot one (.) dot between sip and domain.com which ruined us.
Thanks.
Thanks, Rishi Pandit.

Microsoft Lync Server 2013, Backup Service user store backup module detected items having pool ownership conflict during import.

Dear Team,
I have two Enterprise lync 2013 pools, abcPool and abcpool1. abcPool1 has got two servers, Server1 and server2. and abcpool has one FE server named "Server 3". and they have pool pairing.
Replication was fine between them when i had only one FE server in each pool, one day FE service broke on one of the FE server on abcpool1 and failed to start so i had to do failover to another pool, at that time i introduced one more FE in abcPool1, that
why now 2 FEs in abcPool2. Server1 FE service was resolved by reinstalling the binaries. However after that im unable to get the backupservice state to normal, i tried the below articles with no luck,
http://social.technet.microsoft.com/Forums/lync/en-US/0403621e-26b6-4cd0-bbca-8534a20de665/backup-service-pool-ownership-conflict-during-import?forum=lyncdeploy
http://msucmenow.blogspot.in/2013/05/troubleshooting-lync-2013-pool-pairing.html
"Event on Server 1"
Log Name: Lync Server
Source: LS Backup Service
Date: 1/21/2014 8:02:33 AM
Event ID: 4073
Task Category: (4000)
Level: Warning
Keywords: Classic
User: N/A
Computer: ABC.net
Description:
Microsoft Lync Server 2013, Backup Service user store backup module detected items having pool ownership conflict during import.
Items having pool ownership conflict:
ItemId: 1b3be172-b121-43cf-bd4e-b3d368eae6a9, DocId: 7972, DocName: urn:hcd:[email protected]
ItemId: 1b3be172-b121-43cf-bd4e-b3d368eae6a9, DocId: 7973, DocName: urn:lcd:[email protected]
ItemId: 1b3be172-b121-43cf-bd4e-b3d368eae6a9, DocId: 7974, DocName: urn:upc:[email protected]
PS C:\Users\lyncadmin> Get-CsBackupServiceStatus -PoolFqdn pool1.net | fl
ActiveMachineFqdn : abc1.net
OverallExportStatus : SteadyState
OverallImportStatus : ErrorState
BackupModules : {UserServices.PresenceFocus:[SteadyState,ErrorState],
ConfServices.DataConf:[FinalState,NormalState],
CentralMgmt.CMSMaster:[FinalState,NotInitialized]}
Following error in "Lync Server" logs on server3 on abcPool.
Log Name: Lync Server
Source: LS Backup Service
Date: 1/21/2014 9:37:47 AM
Event ID: 4069
Task Category: (4000)
Level: Warning
Keywords: Classic
User: N/A
Computer: SQL1.net
Description:
Microsoft Lync Server 2013, Backup Service user store backup module encountered an exception that was handled gracefully when importing document batch.
Batch file: UserServices\PresenceFocus\1-UserServices-8\Data\488bc218-9954-4caf-a5da-89efdb7b85a7_0_1562.xml.
Exception: System.Data.SqlClient.SqlException (0x80131904): Snapshot isolation transaction aborted due to update conflict. You cannot use snapshot isolation to access table 'dbo.Batch' directly or indirectly in database 'rtcxds' to update, delete, or
insert the row that has been modified or deleted by another transaction. Retry the transaction or change the isolation level for the update/delete statement.
Log Name: Lync Server
Source: LS Backup Service
Date: 1/21/2014 9:52:45 AM
Event ID: 4064
Task Category: (4000)
Level: Warning
Keywords: Classic
User: N/A
Computer: SQL1.net
Description:
Microsoft Lync Server 2013, Backup Service user store backup module encountered an exception that was handled gracefully during export.
Additional Message:
Exception: System.IO.IOException: The process cannot access the file '\\SQl1.net\LyncShare\1-BackupService-10\BackupStore\UserServices\PresenceFocus\Cookie\Cookie.zip' because it is being used by another process.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath,
Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy)
Praveen | MCSE Messaging 2003

When you add a new FE in pool acdpool1, please check you have run the following:
<system drive>\Program Files\Microsoft Lync Server 2013\Deployment\Bootstrapper.exe
For the details, check
http://technet.microsoft.com/en-us/library/jj204773.aspx
Lisa Zheng
TechNet Community Support

Lync Server 2013 Standard Deployment: Cannot Open Service Control Manager...

Hi
thanks for any advice.I've just install Lync 2013 Standard as the steps in Technet,When I publish the topology,meet the error as listed.
****Creating DbSetupInstance for 'Microsoft.Rtc.Common.Data.XdsDatabase'****
Initializing DbSetupBase
Parsing parameters...
Found Parameter: SqlServer Value lync2012ek.ek2012.net\rtc.
Found Parameter: SqlFilePath Value C:\Program Files\Common Files\Microsoft Lync Server 2013\DbSetup.
Found Parameter: Publisheracct Value EK2012\RTCUniversalServerAdmins.
Found Parameter: Replicatoracct Value EK2012\RTCUniversalConfigReplicator.
Found Parameter: Consumeracct EK2012\RTCUniversalReadOnlyAdmins.
Found Parameter: Role Value master.
Trying to connect to Sql Server lync2012ek.ek2012.net\rtc. using windows authentication...
Exception Stack:
Type: System.InvalidOperationException, Message: Cannot open Service Control Manager on computer 'lync2012ek.ek2012.net'. This operation might require other privileges.
Type: System.ComponentModel.Win32Exception, Message: Access is denied.
best regards,
George
George Guo

please verify your computer name while you creating FQDN pool FQDN of Server name
example
computer name
is server1
domain name is abc.ae
so,
your FQDN pool name will be server1.abc.ae
problem solved :)

External users cannot manage a persistent chat rooms - result in "Internal Server Errors"

Hi All,
I have small Lync setup based on a Standard Edition server, with the Persistent Chat server co-located on the SE. User within the organisation can manage chat room just fine via the web interface, yet external users are presented with an Internal Server
Error.
Looking at IIS, I can see an Application added to the Lync Internal Web site for Persistent Chat (which points to a physical location of "C:\Program Files\Microsoft Lync Server 2013\Web Components\PersistentChat\Int"), and on the Lync External
site, I see a virtual directory pointing to "C:\Program Files\Microsoft Lync Server 2013\Web Components\PersistentChat\Ext".
Trying to navigate to the external site (on port 4443) on the SE server results in the following error:
Detailed Error Information:
Module
   IIS Web Core
Notification
   BeginRequest
Handler
   Not yet determined
Error Code
   0x80070021
Config Error
   Configuration section not allowed to be set below application
Config File
   \\?\C:\Program Files\Microsoft Lync Server 2013\Web Components\PersistentChat\Ext\web.config
Requested URL
   https://localhost:4443/PersistentChat/RM/?clientlang=en-US&id=72C81A04-8B9F-4F12-BBA1-422915236795
Physical Path
   C:\Program Files\Microsoft Lync Server 2013\Web Components\PersistentChat\Ext\RM\
Logon Method
   Not yet determined
Logon User
   Not yet determined
Config Source:
    8:       <system.webServer>
    9:       <modules>
   10:         <remove name="PreAuthModule" />
Any ideas?
Cheers
Chris

If this is the one I think I've seen, Graham Cropley blogged about it:
http://www.lyncexch.co.uk/persistent-chat-december-2014-cu-500-internal-server-error/
Check out Fix #1.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
Very nice, and thank you again. Interesting article, and it appears that the issues persist even after the February 2015 CU.
Chris

External users cannot connect to Lync Server 2013

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