External volume on 5G Nano will not turn off

External volume always stays on, will not turn off on 5G iPod Nano, even when headphones are plugged in.
Went through the 5 R's (Reset, Retry, Restart, Reinstall, Restore).  No change.
Could it be a defective volume control?

I had same problem - I reset options, etc.
FINALLY, after reviewing this discussion and going to the link as was suggested, I called Apple. The tech guy suggested making sure it was not on lock (on top) which it wasnt' and said to press Menu and Middle circle button (as opposed to Play/pause) at same time and apple logo should appear. It did, and then it unfroze and let me turn it off finally!!!
He thought problem occurs when you leave it on too long.
He suggested NOT to reset options else you'll lose your playlists (at least until you sinc up with your itunes.
Hope this works!!

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