Externalise Users from Essbase on windows server to shared services on unix

Hi All,
We have Essbase 11.1.1.3 installled on Windows 2003 service pack1 and we have Shared services on SUN OS 5.10 with Hyperion version 11.1.1.1 and when we are trying to externalise the users from essbase to shared services we are facing an error saying that
''Error: 1051429: ESsbase product existence check fails aganist the shared services server with error(unable to connect to shared services make sure server is up and running try again"
If you any ideas regarding this issue please let me know.
Thanks,
Ram.

Hi Rob.
What if you:
start Computer Mangement.
Open System Tools
Right Click Shared Folders
Select All Tasks -> Configure Shadow Copies
Do you see/can configure both disk available there?
Via cmd can you list the volumes that vss knows about using:
vssadmin list volumes
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. Even if you are not the author of a thread you can always help others by voting as Helpful. This can
be beneficial to other community members reading the thread.
Oscar Virot

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