Extigy Master Knob won't function?

Hello everyone,
I recently bought the Extigy from a friend. It was just the model, power supply, and usb cable (no driver cd). I hooked it up the day I got it, everything was greant, and the master volume knob could control the volume bar in Win XP. Now, for some reason, it won't respond at all. Does anyone know a solution to this type of problem?
P.S. When my friend turned his master knob, a green bar would show up on his desktop to tell him where his volume level was. I don't have that. Could these 2 things be connected?
Thank you for your time.
mamoon0

Sorry for the delay in replying...
Unfortunately Adobe technical support wern't the most helpful people in the world. They asked me to send numerous emails to them but none of them got through (a problem at their end I suspect) so support was very limited. They said they would call back but never did...
The College have decided to purchase it but they will be getting it through their reseller company RM (Research Machines). They package the software up and ensure it's working before they hand it out.
Sorry I can't help anybody but Adobe support don't seem too bothered about helping out...
James

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