Extra $12 for Internet Speed Increase in July Bill

There was an extra $12 charges in my July Bill for speed increase.  Is there a way to avoid this charges?  Thank you customer service.

So after waiting for 3 days for a response from someone, looks like the problem is 2 things.  1 being somehow the 5 Ghz network was turned off by Comcast at some point and the modem itself is going bad.

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    Video of HD upgrade:
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    If you found this post helpful, please click on the star on the left
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  • Before posting about the speed Increases for Infin...

    Hi All 
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    I've placed my order but no speed increase
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    3. In a small number of cases you may need to switch the Hub off, and on again, before experiencing any speed increase.
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    Line state:
    Connected
    Connection time:
    1 days, 17:02:20
    Downstream:
    6.492 Mbps
    Upstream:
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    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    4.7 dB / 6.2 dB
    Line attenuation (Down/Up):
    39.5 dB / 23.9 dB
    Output power (Down/Up):
    20.2 dBm / 12.7 dBm
    FEC Events (Down/Up):
    401820509 / 138
    CRC Events (Down/Up):
    37674 / 10
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    144409 / 11
    Error Seconds (Local/Remote):
    9216 / 13
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    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:57:12
    Downstream:
    6.492 Mbps
    Upstream:
    1.019 Mbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    8.2 dB / 6.1 dB
    Line attenuation (Down/Up):
    39.5 dB / 23.9 dB
    Output power (Down/Up):
    19.8 dBm / 12.5 dBm
    FEC Events (Down/Up):
    14275951 / 19
    CRC Events (Down/Up):
    65889 / 34
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    121825 / 8
    Error Seconds (Local/Remote):
    2769 / 1
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