Extra battery eligible for recall?

I purchased a used extra battery (very cheap)for my Macbook Pro 15" and it does not work (shows an X in the menu bar). Luckily I didn't pay much for it, but does anybody know if Apple will replace a battery given this scenario?

see if going through this process can get you a new one
https://support.apple.com/macbookpro15/batteryexchange/
technically, using your existing macbook pro's serial # should be fine, as you legitimately purchased the battery, but not through the usual means

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Battery Serial # for recall

hi guys
I have a 15' Powerbook G4 which requires the battery exchange. The problem is that somehow my battery serial # is not in the range that needs exchange. Numbers in Apple website starts with number 3 or 6, but mine starts with Character "H"
Does that mean my battery doesn't need to be changed?

Only batteries made by Sony during a specific manufacturing period need to be replaced. Batteries from other vendors Apple used at the time, or by Sony at a different time, are not a problem. If your serial number range isn't listed, you don't need to exchange the battery.
BTW, it would be better next time to post in the PowerBook forum. You'll be more likely to get quick and accurate answers than you will here in a forum for the new MacBook Pro.

MacBookPro 5,5 service battery, eligible for replacement under applecare?

Hi everyone!
I have a MacbookPro 5,5 and today it started showing "Service Battery"
Since I have bought the extended applecare and it is still under warranty, will it be replaced?
Here's what system profiler shows under battery:
Battery Information:
Model Information:
Serial Number:          9G9410LA38VNC
Manufacturer:          DP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          3
Hardware Revision:          2
Cell Revision:          100
Charge Information:
Charge Remaining (mAh):          1188
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          3374
Health Information:
Cycle Count:          477
Condition:          Service Battery
Battery Installed:          Yes
Amperage (mA):          -121
Voltage (mV):          11169

According to the AppleCare terms and conditions
4 .   What is not Covered ?
(vi) Consumable parts, such as batteries, except in respect of battery coverage
under APP for iPod or unless failure has occurred due to a defect in materials and
workmanship
http://images.apple.com/legal/applecare/docs/081811_APP_English_NA_v5.4.pdf

"No batteries available" on my Macbook and not eligible for battery replace

I turned on my Macbook with AC power after returning holidays. I realized it couldn't charge itself, and the battery indicator showed "X" with "No batterries available."
I went to apple store and had genius bar, but my Macbook is not eligible for battery replacement program even though I bought it between February 2006 and April 2007.
Is there any suggestion that I can get battery replacement with free of charge ?
Message was edited by: idoidoidoido

The life of the battery is typically around 500 full-charge cycles. See the following:
About Batteries in Modern Apple Laptops
Apple - Batteries - Notebooks
Extending the Life of Your Laptop Battery
Apple - Batteries
Determining Battery Cycle Count
Calibrating your computer's battery for best performance
Battery University

Apple Claiming my Battery is not eligible for replacement????

So I have a Macbook that I purchased back in 2007 (warranty expired in Feb 08)...anyway I only just realised last week that my battery had become deformed....so onto the web I treak to find that Apple was running a +"MacBook and MacBook Pro Battery Update"+ which as it reads in applicable to my situation.
link to the website - http://www.apple.com/au/support/macbook_macbookpro/batteryupdate/
Now while this update was posted back in october 2007 there is no date to state that is program has ended or that there is any cutoff date for claims. The site also clearly states +"you will receive a new battery, free of charge, even if your MacBook or MacBook Pro is out of warranty."+
So off to my local mac service centre in Newcastle where the helpful staff (who I have been dealing with for nearly 15 years) tell me that they suspect that Apple will replace it no problems....so here is the problem...the staff call me today to tell me that Apple have decided that it is not eligible for replacement...why?, the service centre was not told.
What I want to know is, why would Apple say it is not eligible when the website clearly states that it should be??
I am going to ring Apple tomorrow personally but was wondering if others had the same issue, if so what did you do ? and did it get resolved??
Cheers
Message was edited by: woodwardbrett

+*What I want to know is, why would Apple say it is not eligible when the website clearly states that it should be??*+
It would actually appear that the website "clearly" states that it would not be eligible:
+*This program extends repair coverage on the battery for up to two years from the date of purchase of the computer for Intel Core Duo-based MacBook and MacBook Pro computers.*+
The program was also, as indicated, for the original Core Duo machines, not the later released Core 2 Duo machines. As your signature indicates you have a Core 2 machine, I expect that you would also not qualify under that section.
You indicated that your warranty expired in February of '08 which would mean it was purchased in February of '07. If the program extends the battery warranty for two years from the date of purchase, that extended coverage would expire in February '09.
While Apple certainly can choose to replace your battery if they wish, they are under no obligation to do so. Even if you were still within that period, there is no guarantee that the battery would be replaced as stated by:
+*An Apple technical support representative or an Apple Authorised Service Provider (AASP) will determine if the battery is eligible for replacement, free of charge.*+

My old phone doesn't turn and I want to get the serial number for it to see if it's eligible for the battery replacement with Apple. Can I use the IMEI number to find the serial number?

My old phone doesn't turn and I want to get the serial number for it to see if it's eligible for the battery replacement with Apple. Can I use the IMEI number to find the serial number?

Call applecare. They can look up the IMEI number in their system to see if the device is eligible.
AppleCare US phone number: (800)-694-7466
Contact Apple for support and service
http://support.apple.com/kb/HE57

My battery is screwed. May I be eligible for a battery replacement?

Hi everyone.
My brother brought me from the U.S. a MCP 15" dated mid 2007. The battery is completely screwed up. I can't get it to stabilize calibrating it (sometimes max charge is 2800, sometimes 1800) and the computer keeps on shutting down without warning. I read there have been some problems with MCP batteries. Do you think I might be able to have it replaced, or maybe have a discount on the new battery?
Bye

I hope you are luckier than me.
I'm from Italy, I have a Macbook Pro I bought in February 2007, and since a month ago I had exactly the same problem you describe in your post.
I called the Italian Apple customer support number and after the PRAM reset attempt, and based on my MBP serial number, they decided I was not eligible for a free replacement of my battery. I could not get them explain why, since all symptoms were the same as required in the Apple Support web page.
I ended up buying the replacement battery, after a second attempt in an official Apple Care support shop in Milan, were they confirmed I was not eligible for a free replacement, but were not able to explain why...
So probably Apple sets additional requirements not described in the Apple web page for a free replacement (Apple Care Plan required ? - purchasing date ? - Macbook Pro serial number ?).
Piero

Am I eligible for MacBook Pro recall?

I Have recently veen told certain Macbook Pros suffering from display issues have been recalled. My MacBook Pro is a 13" late 2011 i7 and has had a backlight failure. I've taken it to some repair shops and been told I need a new Logicboard. Am I eligible for the recall?

No. Only 15 " and 17" MBPs qualify.
Please read this:
http://www.apple.com/uk/support/macbookpro-videoissues/
Ciao.

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012. Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?

bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible)

Is iPad 1 eligible for the battery replacement program?

Our Pad 1 battery is dead. Apple offers battery replacement for $99. Do they replace with refurbished iPad1 or newer iPad?

All iPad models means all iPad models..... I copied the text below from this website.
https://www.apple.com/support/ipad/repair/battery-power/
Your Apple One Year Limited Warranty includes replacement coverage for a defective battery, and there is no charge if your iPad is covered under warranty or an AppleCare product. You can check your coverage by entering your iPad serial number.
Out-of-warranty battery service cost:
All iPad models: $99
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.

Has anybody NOT returned their battery after the recall?

My battery is eligible for the recall, and I've submitted the form online. Like it's been stated in other posts, Apple never asks for any credit card information. Despite the potential problems of continuing to use a bad battery, has anybody decided not to return theirs? Has Apple tried to charge any of you? What's the deal with this? Right now my current battery is holding up just fine and I'd like to continue to use it as long as it is functioning normally. Thanks.

I have week 19 17" MBP.
You may not be in the "recalled" range week 19 seems a little late.
1) I never received any information on a battery
recall.
Apple did not send out information, you need to crossreference your battery to a list online
2) My battery seems to be working fine.
That's great, your battery may not be one of the "recalled" ones. If it is, it can still function properly (for now)
3) I recent sent the MBP in for a MLB replacement. If
the battery were defective, would they have replaced
it then?
Not always. Apple would have let you know on the invoice if they replaced your battery - there must be a paper trail of what they did.
So they either didn't replace it because:
1. you were not eligible
2. they did not look
If I were you I'd click on the "support" button and search for MBP battery replacement program to check to see if you're eligible

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build"

When trying to restore and update my ipod touch it comes up with an error message saying: "The ipod can not be restored this device isnt eligible for the requested build" How do i fix this?

I am having the same issue. I just had the battery replaced at a third party store. The battery powers the ipod up but it needs to be restored. It is saying it isn't eligible for rebuild. I am running MAC OS 10.4.11 itunes v. 9.0 and I just want it to be restored. I need help. Oh and its an 8 gb ipod touch.

IPhone 3GS won't restore (error 1600 or "not eligible for this build") no apple logo, recognised in DFU mode.

My iPhone 3GS decided to turn itself off (on 30% battery) yesterday and hasn't turned on since. After some testing (hard resets, DFU mode), tiny umbrella recognises it in DFU mode, as does Redsn0w. neither devices can successfully kick the phone out of the restore loop.
The screen stays blank throughout, no apple logo, connect to itunes logo etc. however every now and then the charging sign will appear (empty battery with a little bit filled (red)). even if i unplug it from my iMac the charging symbol stays there.
once I get the phone in DFU mode iTunes recognises that there is a phone connected that needs to be restored, it doesn't matter if I click restore or option + restore the process will fail on Error 1600 or "this device is not eligible for this build".
My iPhone is not unlocked or jailbroken. Before the incident with the coffee I managed to synchronize and update its firmware as indicated by iTunes. The latest update for my iPhone was iOS 5 firmware. My intent is not to unlock or jailbrake the device, just to make it work again.
Here are some things I've tried since:
1. Exiting recovery mode via Tinyumbrella
2. Entering DFU mode via Redsn0w
3. Shift + Restore and using firmwares from 5.0 to 5.0.1 to upgrade my iPhone.
4. Remove hosts to my Host file (in relation to the "device not eligible for this build" issue)
5. Try redsn0w and use IPSW to see if it is recognized by iTunes (iTunes recognizes the iPhone but then at the very last minute shows error 1600.
6. Save SHSH files and use Tinyumbrella to uploaded them to my iPhone.
I would really appreciate if someone can help me on this. I might be doing something wrong or maybe not even considering the right steps to solve this issue. I don't know if there are missing drivers that are preventing the device from communicating with iTunes properly. Of some tool that can be used to correct this problem. It may or may not be fixable but I think it is worth the try.
Thanks very much.

please ignore the comment about coffee. Someone posted a very similar question apart from he spilt coffee on his phone, I didn't.

IOS 5.0.1 update on an iPhone 4S: "not eligible for the requested build"???

I just connected my iPhone 4S to iTunes and clicked "update". It downloaded the update (took about 10 minutes), and then reports: "The iPhone could not be updated. This device isn't eligible for the requested build."
I thought the iPhone 4S was the main target audience for this update? (though actually, I haven't had battery life issues with 5.0 on my iPhone, by my iPad 1 has had the auto time zone problem from the moment I updated— so I'm actually hoping for it more for the iPad than the iPhone...)
Is there something else coming eventually for the 4S ??

Over the air worked for the iPhone— but why shouldn't the iTunes update work, too?
I get the same error (not eligible) for my iPad 1 in iTunes, but I can't seem to do an over the air update on that one, because after downloading, it just says "Software Update Failed: An error occurred downloading iOS 5.0.1". I don't know if there are different servers for iPads vs iPhones, but I guess I'll just wait and try the iPad later. (ironically, it was only the iPad, not the iPhone, that had any battery issues with iOS5, due to the auto time zone thing. The iPhone was fine, so the update was less urgent for it anyway...)
Anyway, that's now an iPad problem, not an iPhone problem!

Problem with IPad , did an update as requested now it does nothing, but display a graphic that shows I should connect to ITunes . So I connect it to my IMac run ITunes nothing happens. Try restore pop up says not eligible for restore.

Wow what a pile of crap you must wade through to ask a question .
Ok so the problem is I did an update on my IPad and now it does nothing but show a graphic showing the power cable connecting to ITunes
So I connect iPad to my IMac and prompt iTunes nothing happens. So I try sinc nothing happens.
So I try restore and the popup says I am not eligible for restore.
What is going on with this stupid machine

Machines are incapable of being stupid. Not so of their operators.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

Extra battery eligible for recall?

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