Extra Channel Catch Up Missing

Catch up for extra channels on BT vision missing from today.
Have turned off and on the Youview Box still not there.
In the absence of not being able to record these channels now no catchup is very disappointing.

No idea never really looked at it much as there is so little content.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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  • Early cut off when recording on extra channels

    I have noticed that when recording on the extra BT channels eg Sony etc that they cut off the recording in the closing minutes of the programme. Also they may start slightly late which means missing one end of the programme. Why is this?

    According to Youview experts: 
    The (Freeview) EPG is managed and broadcast by Digital UK who are licensed by Ofcom to provide this service.
    Providing EPG data 
    The EPG/schedule data is collated and a complete set of data to be carried on each of the multiplexes on the platform is published. The result is that whatever multiplex a viewer is watching they always have the latest set of schedules available via the EPG.
    Digital UK handles the full suite of event descriptors listed in D-Book from basic details such as the title, synopsis and TX time of each event, to the data for clash management and series recordings for Freeview+ and Freeview+HD products.
    Standard offering includes real-time response to schedule data delivery and web-portal for monitoring. Options in terms of connectivity to the collator and enhanced triggering of now/next data are also available.
    The EPG can be updated several times a day or more if necessary. If the broadcaster has opted for enhanced triggering (and therefore is permanently connected to Digital UK’s systems) these triggers are updated and broadcast dynamically.
    It is not mandatory for broadcasters to provide NOW/NEXT info. If the data isn’t provided then the EPG scheduled time triggers NOW/NEXT.
    However ...according to Youview personal
    All UK digital terrestrial (aka Freeview) broadcasters supply now and next information using a system called "EIT PF" ("Event Information Table - Present Following"). It's not optional.
    And all recordings on YouView are triggered from that data - there's only one system as far as the box is concerned. However, the accuracy of those signals varies between broadcasters (acknowledged by YouView and the broadcasters)
    The questions for BT are ...(1) .do all the extra channels that BT transmit use the EIT PF system ?
    -(2) do BT's own channels use the EIT PF system ?
    - (3) do BT Sport channels utilize enhanced triggering of now/next data?
    It has proved very difficult to get a precise answer to such questions ?

  • Extra Channels - constant "You have lost connectio...

    The Extra Channels are now driving me and my Mrs (her more than me) mad. From getting a very rare and occasional "you have lost connection" message and frozen screen, I am now getting this error cropping up almost every 10 minutes.
    My setup (now) is:
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    Vision box connected by long ethernet cable (about 20m) to port 1 on the HH3
    8-port Gigabit Switch connected to port 4 on the HH3
    Wifi not enabled on HH3 - using Apple Airport Extreme/Time Capsule to use 5Ghz
    TV/DVD in lounge and TV/WD box in bedroom connected to the Gigabit switch via Netgear Powerline
    I originally had my Vision+ box connected to the switch via Powerline, but about 3 weeks ago (when this issue really raised its ugly head) my vision+ box threw up a message saying it was no longer connected to the internet, check connections, blah blah. Checking on the HH3 showed that the box indeed wasn't connected. Power cycling the box, HH3 and the Powerlines wouldn't remedy the situation, even though everything else was working 100% - TV would connect and stream Netflix, BBC iPlayer etc. So in desperation, I laid in a 20m ethernet from the Vision+ to the HH3. Initially, it still wouldn't connect, but after another couple of HH3 and Vision+ reboots, it connected and all was well - well, sort of.
    From that point on, the "You've lost connection to this channel (VMC011) errors have been getting worse, until yesterday, you could barely watch a programme without the damned thing dropping out.
    So, contacted Vision+ support in India - do all the usual stuff off his script, but it still hasn't resolved, so he said he'd escallate to 2nd line and they'd phone me today. No call (real surprise there).
    So, call back, again have to do all the usual - power off the VDSL modem, HH3, Vision+, back on etc. He then claimed he'd 'reset' the service from his end and 99.9% sure that would 'cure' the problem. Well, guess what - it hasn't.
    Since my call to India at 2pm, I have had disconnections at 14:26, 14:51, 15:16, 15:34 and now just at 16:06.
    No amount of 'force resync' gets it working, nor does changing channel. The only thing I can do is to wait for the stream to restart, and it usually does with lots of pixellated/garbage picture for about 10 seconds or so before it clears and is watchable again. This 'outage' lasts between 2 minutes and 8 minutes.
    Whilst this is happening, there is no continual stream of data on the LAN1 led on the VDSL modem - just the occasional short burst of data, which is coming from the Vision+ box as if I unplug it from port 1, this 'polling' stops.
    This is going to be a nightmare once the sport starts - but I'm now getting aggro from my Mrs (who is recovering from Cancer treatment so tends to watch quite a bit of 'her' telly) as she quite rightly feels we are paying for a service we are barely getting. Because of the long and unweildy cable, I'm stumping up £120 or whatever to have my master socket/VDSL modem/HH3 moved adjacent to the TV as this was initially suggested as a fix, and BT are coming out Monday (supposedly) to do this work. But I can't believe this will effect a cure as I can happily watch Netflix or iPlayer without any issues whilst the Vision+ box is dropping it's stream.
    I cannot believe this is the 'standard' of service that most subscribers are getting - and I believe this is an exchange or equipment issue, but all India seem capable of doing is reading dummy instructions from their script and 'resetting' the service (whatever that means) - it needs an engineer in the exchange with a data monitor to see what is going on.
    Problem as I see it is that on our FTTC cab, there are not many subscribers (yet - I was No. 2 and an Openreach engineer was No. 1) and from what I understand, no other Vision+ subscribers, though that will probably change when Sport is activated. So because of this I doubt that BT are getting any other complaints.
     The cynic in me thinks that the new HH4 is being released to cater for all the 'new' BT Sport subscribers as there is an issue with the HH3. Wonder if the HH3 is just not up to handling the multicast stream properly?
    Anyone got any sure fire methods of escallating this?

    If you want help from the Mods - ask them via the link below
    Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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  • Do Extra Channels have subtitles ?

    Can anyone tell me whether the extra Channels such as Fox, Alibi, Gold etc have subtitles ?
    Cant seem to find any information.
    Thanks,
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    thank you - and are they there when you record the program?
    I thinking of ditching sky and taking out bt tv instead  - it wiould work out about £30/month cheaper.

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  • TV extra players catch up question

    Just had a look at the TV extra players catch up and I have noticed that there is nonlonger an HD version of the extra TV players catch up. Has BT stopped doing the HD version of the extra TV players catch up.
    I do have the TV entertainment pack as well as the HD extra bolt on. I'm sure the extra TV players catch up HD version was there the other week when I looked.
    Darren
    Solved!
    Go to Solution.

    I noticed this too, it appears if you have HD and go into what you want to watch you only get the HD option. They have done this to clear up the interface and not have loads of options.

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    We want your TV service to be up and running before then so we have given you TV packages that will work now and on 1 August we will swap them over."
    Apparently, this means that I am being billed for the "Essentials" package for the time being, but will be transferred to the "Essentials Extra" package on 1st August when the extra channels will be made available.

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  • Why does Quad surround output 2 extra channels?

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  • LPX channel strip presets missing (but L9 Legacy strips are showing!)

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  • Qosmio G20-115: TV Tuner is missing 1 or 2 channels

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  • Channels missing

    Hi
    I installed BT Vision a couple of days ago.  Everything is working fine - including getting access to the two sports channels using a viewing card - but I can only receive a few of the other channels.  I can't get any of the BBC channels, ITV 1, ITV 2 or C4 etc. - when I type in the relevant channel numbers, a message on the box appears saying 'unavailable'.  The only ones I can get are ITV3, ITV4, Film 4 and a handful of shopping channels!
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    i hope you have more luck than i am having i use to get all the hd channells and the extra channels but mid july they stopped i am now waitng for someone from "level 3" to get in touch but not holding my breath 1 thing you could try next time you phone is ask for the level 2 direct line no AND THE CURRENT PIN NO it will save you ages waiting for someone to talk to,,,, best of luck

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