Extra minutes for 12 month subscription: 240 min b...

Hi Experts,
What's wrong here: I bought a 60 min subscription and paid for 12 months.
Before I paid for that, it was disaplayed in two places (I have screen shot), saying: Buy 12 months now and get 240 extra minutes per month.
After I paid for that, it was displayed in my subscription: 15 extra minutes per month.
How big a difference it is? Why?
BR

Hi Judy,
Please try the steps mentioned in the KB: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
for unable to connect to internet error during activation.
Regards,
Rave

Similar Messages

  • HT3702 I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authoriz

    I have paid once for one month subscription for al jazeera sport live app. I just released after few months that they are automatically charging me on monthly bases. How i can stop them charging me for something i did not use and i did not authorize?

    You possibly set up an auto-renewing subscription with the app - there are instructions on this page on how to manage them, including how to stop them : http://support.apple.com/kb/HT4098

  • I'm really sorry i just bay my griAddress again to my phone please grindar extra just for one month and you charge me for one year so i would like to cancel that transaction and pay only monthly many thanks marcel

    I'm really sorry i just bay my griAddress again to my phone please grindar extra just for one month and you charge me for one year so i would like to cancel that transaction and pay only monthly many thanks marcel

    These are user forums. You are not speaking to Apple. We can't assist you. You must contact Apple directly in your country.
    Customer Service: Contacting Apple for support and service - this includes international calling numbers.

  • I HAVE PAID FOR SKYPE MONTHLY SUBSCRIPTION BUT HAV...

    WHY IS MY ACCOUNT DEBITED FOR THE MONTHLY SUBSCRIPTION BUT STILL NOT RECIEVE MY CREDITS TO MAKE MY CALL. TWICE MY CARD HAS BEEN CHARGED ON THE 4TH JUNE BUT STILL WAITING FOR THE CREDIT TO MAKE MY CALLS .CAN SOMEONE ANSWER ME . THANK .
    First things, first: for your safety and protection, please never, ever include any personally identifiable information such as your real name, Skype account name, e-mail address, or a telephone number in a post on a public Community or forum such as this. Thanks!

    Here are some things you can do -
    https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
    Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • I have just paid for a monthly subscription for Adobe Acrobat Standard. How do I access the product?

    I have just paid for a monthly subscription for Adobe Acrobat Standard. How do I access the product?

    Englishcupoftea thank you for the update.  For information on how to cancel your subscription please see Cancel your membership or subscription | Acrobat.com online services.

  • How do I pay for one month subscription to convert a ms word file to excel file?

    How do I pay for one month subscription to convert a ms word file to excel file?

    Hi,
    I need to know do you want to convert word PDF file into Excel file or something else?
    Please elaborate.
    Regards,
    Florence

  • How do I get a receipt for my monthly subscription fee?

    Need receipt for my monthly subscription fee

    Hello jacksonville,
    You might refer the link mentioned below to get your monthly subscription fee receipt:
    Print a payment receipt or invoice | Creative Cloud
    Let me know if you have further queries.
    Regards,
    Anubha

  • My India 800 Mins for 1 Month Subscription is not ...

    Yesterday I have got subscription 800 mins in 1 month but I am unable to call India still trying to call but it is saying you don't have skype recharge. Please solve the problem asap

    Hello and welcome to the Skype Community.
    Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on June 3rd 2015.
    Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
    To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • RIDICULOUS...Account restricted within minutes of paying for 3 month subscription

    This is ridiculous. I literally just paid for a 3 month subscription and my account is already restricted. I wasn't able to make even a single call before Skype restricted my account. Now I have to wait 24 HOURS for an email that might POSSIBLY tell me why the account is restricted but will probably be useless according to some of the other posts. If there was such a big problem why did you take my credit card payment. I'm in the military stationed overseas and am currently using a VPN. This is the only thing I can think of that may POSSIBLY be a problem but I have absolutely no idea why it would be a problem. And if it IS a problem I will appreciate a PROMPT refund of the $18 I paid for a subscription I never even used. And I sincerely hope Skype does not tell me the money is nonrefundable because the number is considered used (I did see that note) once they assign it. If they do, that is straight crap because I literally NEVER USED the number!!! Beyond frustrated and this is BEYOND RIDICULOUS!!!

    Hi mrfitz85,
    I'm really sorry about the fault with your line and the way this has been dealt with. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and I will be happy to help. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • I used up all minutes with a monthly subscription ...

    My question is if there is a way to continue calling WITHOUT using skype credit after using up all minutes of subscriptions. Is there any?
    Here's my situation:
    I purchased a monthly subscription and the service started 3/11/15. I used up all the 400 minutes on 4/2/15. With an intension of starting a NEW subscription that would start 4/2, I first cancelled the existing subscription (that started on 3/11/15 and was scheduled to renew on 4/11/15) and received an email confirmation for that. Then, I got a new subscription (for the same country and for the same duration which is one month as the initial one) and confirmed that it was charged on my paypal account. I also received an email notification for the subscription delivery. It said the transaction date was 4/3/15. So I thought I could start calling on 4/3.
    Today is 4/3 and I still can't call. I checked my account, and to my surprise, it has been updated to show that my initial subscription is back!? That is the one that starts on the 11th of the month, and the current remaining minutes shows as 0 (zero.) It tells me that I will be able to start calling on 4/11. It appears that my attempt to cancel one subscription and get a new one (with a new start date) did not work since the initial one appears to keep coming back.
    Isn't it possible to cancel an existing subscription completely and sign up a new one with a new start date?  I'm trying not to purchase skype credit together with subscriptions.
    Thanks
    Solved!
    Go to Solution.

    skypemom wrote:
    1. If I cancel my existing 400 minutes to Japan landline subscription today 4/3, and sign up for a new one for 120 minutes today 4/3, when will I be able to start using the new subscription? Is it alomost "instant?"
    2. how will I get the refund for the initial subscription? Will it be refunded automatically, or do I have to go through special procedure for refund request?
    3. what time zone am I supposed to use when you say "your minutes will be added on April 12th 2015." What time of what time zone on 4/12/15?
    Hello
    1. You don't have to cancel your existing 400 minutes Subscription unless you want to. You can have both. Yes - the new one will be activated within 1 to 2 hours of purchase.
    2. Subscriptions aren't refundable. If you wish to stop the recurring payments you should cancel the Subscription at your account page. Cancellation will be effective on your current billing period renewal date.
    3. One minute after midnight UTC/GMT.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Can I update my CS5 to CC through cloud for the monthly subscription?

    I have the master suite of adobe cs5 and for my school they use cc. I want to know if I can update my version to cc and cs6 with the cloud monthly subscription. If not then what is the reason I pay for monthly subscription and how does this help me?

    Hi there
    I see you have signed up for the Creative Cloud Student & Teacher Edition so this will give you access to all the latest Creative Cloud applications & the CS6 versions if required.
    Explore Adobe desktop apps | Adobe Creative Cloud
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Thanks
    Bev

  • TS1702 How do I cancel/delete an app for a monthly subscription for a magazine?

    I have an app that charges me monthly for a magazine subscription and I do not want to subscribe anymore. How do I cancal my subscription?

    The instructions are on this site.
    http://support.apple.com/kb/ht4098

  • Can i use minutes of 3 month subscription in month ?

    Hi, i want to get a 120min/month subscription for 3 months. I want to know if i can share the 360min over the three months ? For example, I use 140min in the first month, 140min in second month and 80min in third month. Thank you. 

    Unfortunately not. 
    Subject
     

  • Left over minutes on Skype Monthly Subscription

    I recently purchased a monthly Skype subscription to call Vietnam while my partner was there for his job. It was a 400 minute package and due to a change of work plans, he is leaving Vietnam and there are still 60 minutes left on the month's subscription. I know rates vary from country to country, but is there anyway that this credit could somehow be transferred to my normal Skype credit outside of the subscription? It just seems like a waste of money to not be able to utilize those minutes in some small way since they were paid for. Suggestions? Answers? Has anyone else encountered this? Thanks so much!

    Here are some things you can do -
    https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
    Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

  • Refused payment for a monthly subscription I have ...

    Hi, 
    Every month I get an email telling me that my payment has been refused. The problem is that I don't have such subcription. How could I stop that from happening?
    Thank you

    Hi Mike,
    I've checked your account. I see that you just purchased the subscription this morning. The order is still pending processing, which is why you haven't yet been able to log in an use your subscription. It can take 24-48 hours for a subscription to process fully. Once it does, you'll be able to log in and convert files.
    I apologize for the inconvenience.
    Best,
    Sara

Maybe you are looking for

  • Mac Book Pro video out (no signal to tv)

    My six month old Mac Book Pro has been working fine sending out a video and audio signal since day one. Two days ago I now get no video signal out of the same video adapter and I also don't get an audio signal out of the speakers nor out of the ear p

  • Itunes 8.1 wont run in vista- data exectution prevention stops itunes has c

    itunes wont even run since i downloaded 8.1, i keep getting the message "itunes has stopped working", and "data execution prevention has closed itunes" how the **** do i get back to the previous version of itunes so i can use my ipod again??

  • Reports with checkbox

    Hello Friends, I have one interactive report in which it displays 20 records with checkboxes for each. From 20 i have randomly selected 6 checkboxes. Now i want to display those 6 records in my first seconday screen. How to display it? Please give so

  • Adobe toolbars do not show with F8 key

    Dear Adobe Forms expert! We are looking at display forms in e-recruiting. When we want to show the Adobe toolbars within the SAP display, we can hit the F8 key and they show and if we want to hide them again, we just hit the key again. This is as wel

  • How can I make PSE8 to read "Rating" from XMP files?

    Hi, I'm trying to share "Rating" perameter between Lightroom2 and Photoshop Elements8. PSE8 can't seem to read the perameter from XMP files created by Lightroom2. I did following steps. 1. (Lightroom2) Configure a camera RAW file named aaa.cr2 and ra