Extract causes crash

Just tried my first extract. As soon as I hit the OK button to extract, Photoshop crashed.
It looks as if the extract took place as there are now 10 png files in the directory I specified.
Photoshop has NEVER crashed on me before.

Thanks for that link. Here's the report
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: PlugPlugOwl.dll, version: 5.2.0.46, time stamp: 0x5418cc00
Exception code: 0xc0000005
Fault offset: 0x000000000005b45b
Faulting process id: 0x1c78
Faulting application start time: 0x01cfe2035bd703a2
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\PlugPlugOwl.dll
Report Id: fc402791-4df7-11e4-90ee-bcee7b88309a
I've tried it 6 times with the same settings (10 pretty simple layers psd file is only 4,186 kb and each layer is simply a white rectangle - just testing the new grids feature).
None of these have crashed. Also created a new similar file and did 6 extracts with it. Again no issues.

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Photoshop CS4 and graphic cards. Can cause crashing?

Since upgrading to CS4 I seem to have increased crashing.
Here are my system specs.
Mac 2 x 2.66 GHz Dual-Core Intel Xeon
9 GB of Ram
250 GB internal dedicated scratch disc
NVDIA GeForce 7300 GT with 256 VRAM
After having endless techs look at my machine and upgrading everything. I am beginning to suspect the graphics card.
With OpenGL can a underperforming video card cause crashing in photoshop especially with massive file sizes ( multilayered CMYK poster sized files the can exceed 7 GB)?

Did you install the 11.0.1 update?
Is your OS up to date with patches?
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We use AutoVue Desktop Deployment Viewer incorporated in our application (using JNI). When viewing XLSX (Microsoft Excel) documents on Windows 8.1 x64 system it caused crash of application. It's reproducible only on Windows 8 (8.1 or Server2012) systems. If we set compatibility mode (Windows 7) then problem isn't reproducible.

I would recommend you log a ticket with customer support

CC 2014 (18.1.0) | Text Field editing causing crashes (Windows)

Greetings;
I've noticed lately that when saving files from CC 2014 to a CS6 format - and having those files edited on Mac, in either CS6 or CC - when re-opening those files text fields have been causing crashes on the Windows client. When that same file is opened and text fields are edited on the Mac client, a prompt will just appear stating "Cannot Edit text" - yet it still allows it.
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I would love to work with a team member from Adobe to help find a resolution to the problem, and I'm willing to provide any additional details that might aid in that process.
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Hello Pureweb,
Please upload the crashdumps on some file sharing website say Dropbox and share the link with us by sending a mail to "[email protected]". We will analyze the dump and will suggest you the workaround appropriately.
In parallel, please check that you do not have any 3rd Party plugins installed in it. Please try to remove them one-by-one and see which one causes the crashes or do reverse i.e. remove all the 3rd party plugins. Or Uninstall Ai and check at following location:
C:\Program Files\Adobe\Adobe Illustrator CC 2014
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Barn doors transition causes crash

Dear Community,
Applied barn doors transition to a project in CS4. Stored that project in 2010.
Opened the project in CS6 CC - and barn doors caused crashes - so I cleaned off the old and applied replacement barn door transitions in CS6 CC.
Once the wipe is applied - its fairly stable - sometime crashes sometimes doesn't.
If I apply a broder colour to the wipe - all ok.
If I then apply a border thickness - crash every time.
System;
Premiere Pro CS6 - 6.0.3 (001 (MC: 264587)) through cloud membership
Updated and current
Win 7 Pro - SP1 - 64 Bit
Source footage SONY EX3 - .mp4 and still image .png's
No error messages - just crash and need to restart PP CS6
Try to apply colour and border to a barn door transition causes the error
This worked before on the smae project when created in CS4
Not running other software at the time
NewBlueFX modules installed but not applied to this area of sequence
i7 - 3.20GHz, 16GB RAM, SSD OS drive, 4 x drive RAID on LSI RAID card, - No I/O hardware
I am using Are you using Mercury Playback Engine Acceleration and CUDA
Problem occurs during normal edit - as soon as I start to adjust the barn doors wipe - I don't get to compression
Thanks
Dave

Doies it help anyone that I just received this from the email address; [email protected];
Hello,
You have received this email because the content you posted below has been rejected by our moderators.
Re: Barn doors transition causes crash
posted Jun 5, 2013 5:15 PM
Since the original report earlier today - I now just have to put the timeline scrubber over the barn doors transition and PP CS6 closes without an error message and without saving. The unfortunate part here is there doesn't seem to be any record or log of the crashes to be able to disseminate whats going wrong.
Barn doors worked in CS4 - and the only change in this project is the re-opening in CS6 CC."
Question; Did I put something in there that was defammatory, rude, obnoxious, incorrect or un-helpful?
If anyone here believes I did, I sincerely apologise for the need of moderators to have intervened... and for causing any offence.

Photoshop CC Content - Aware Move Tool causes crash

Does anyone have any ideas why this is happening? Content Aware Move tool causes crash every time so far with tiff and jpegs and its getting frustrating!
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Thanks for the reply JJMack - I have to be honest, i'm not exactly sure what i'm looking for here!
Source
Adobe Photoshop CC 2014
Summary
Stopped working
Date
06/04/2015 09:45
Status
Report sent
Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 15.2.2.310
Application Timestamp: 5480338c
Fault Module Name: FaceDetection.dll
Fault Module Version: 2.2.6.32411
Fault Module Timestamp: 52e12400
Exception Code: c0000005
Exception Offset: 000000000001704d
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: e87c
Additional Information 2: e87c816cbb2acbf5e54624fc2b1f98cc
Additional Information 3: 1879
Additional Information 4: 1879b998534215d47b0a850e45784427
Extra information about the problem
Bucket ID: 2dac81db98a57fddf5997edfd40ba6eb (85993531415)

HT5704 Hi, Two recent updates for my iPhone have caused crashes (down the white lead via iTunes).I have "fixed" but not sure of the cause?

Hi,
Two recent updates for my iPhone have caused crashes (down the white lead) via iTunes.
I have "fixed" but I don't know the cause?
Each time the update does n't complete.
The download does n't happen.
The computer & internet connection are good.
It is as if the Apple server does n't complete?
The phone stays in recovery mode, until you reset and rebuild in iTunes.
All software is up to date, but I can't find the cause
ANY IDEAS?
Regards,
P.
<Email Edited by Host>

No error messages.
It just fails to complete the download, so recovery mode is the next step.
This can be over a period of eight hours or more!
I have so many (original) Apple USB leads that I would n't know if I have been using the same one (if it was faulty).
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Why Does 3D Reposse cause crashes and work so slow?

Why Does 3D Reposse cause crashes and work so slow? I get the pinwheel of death when I use this feature. It works at a snails pace. I liked the 3D Type effects in iIllustrator. Why couldn't Adobe have added all the Reposse features to Illustrator instead of craming all these new features into Photoshop?
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What are your OS specs, your Video Card and your Preferences > Performance settings?
Why Does 3D Reposse cause crashes and work so slow?
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Firefox causes crash when using Youtube explorer does not have the same effect

firefox causes crash when using Youtube explorer does not have the same effect

Troubleshooting extensions and themes
* https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Check and tell if its working.

Access violation (0xC0000005) cause crash

Access violation (0xC0000005) cause crash. The crash report is as blow. It may be caused by the function IMAQ FillHole. How this function crash?
Who knows why? Thank you!
#Date: 2014年8月12日 14:21:51
#OSName: Windows 7 Ultimate
#OSVers: 6.1
#OSBuild: 7600
#AppName:
#Version: 12.0 32-bit
#AppKind: AppLib
#AppModDate: 08/12/2014 06:17 GMT
#LabVIEW Base Address: 0x30000000
<LVExec>
{"a":[
"vi": "D\\VISION_SYSTEM\\build\\MyProgram.exe\\IMAQ FillHole",
"ctx": "主应用程序实例",
"type": "subVI"
"vi": "D\\VISION_SYSTEM\\build\\MyProgram.exe\\ccd2表面2二值化.vi",
"ctx": "主应用程序实例",
"type": "subVI"
</LVExec>
<DEBUG_OUTPUT>
2014/8/12 16:48:15.894
Crash 0x0: Crash caught by NIER
File Unknown(0) : Crash 0x0: Crash caught by NIER
minidump id: 6e35643f-8ff2-49e6-bbde-98bac2ffa48a
ExceptionCode: 0xC0000005$N
</DEBUG_OUTPUT>
0x307277B4 - lvrt <unknown> + 0
0x30727B38 - lvrt <unknown> + 0
0x7C37FDB4 - MSVCR71 <unknown> + 0
0x77CA5A74 - ntdll <unknown> + 0
0x77C8B3C8 - ntdll <unknown> + 0
0x00000000 - <unknown> <unknown> + 0
Solved!
Go to Solution.
Attachments:
ccd2表面2二值化.vi ‏21 KB

Hi,
please stick with your original thread! Don't create double posts!
Best regards,
GerdW
CLAD, using 2009SP1 + LV2011SP1 + LV2014SP1 on WinXP+Win7+cRIO
Kudos are welcome

Windows xp, minidump, applemtm.sys caused crash

hi, my mbp just crashed in windows xp.
remained minidump said, applemtm.sys caused crash...
^^ i know this info is too little figure out the problem...
but, is there anyone faced like this one?
-------- minidump -----
ATTEMPTEDSWITCH_FROMDPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: 00000000, Original thread which is the cause of the failure
Arg2: 00000000, New thread
Arg3: 00000000, Stack address of the original thread
Arg4: 00000000
Debugging Details:
*** Kernel symbols are WRONG. Please fix symbols to do analysis.
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!_KPRCB *
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!KPRCB *
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!_KPRCB *
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!KPRCB *
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!_KPRCB *
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!_KPRCB *
* Your debugger is not using the correct symbols *
* In order for this command to work properly, your symbol path *
* must point to .pdb files that have full type information. *
* Certain .pdb files (such as the public OS symbols) do not *
* contain the required information. Contact the group that *
* provided you with these symbols if you need this command to *
* work. *
* Type referenced: nt!_KPRCB *
* Symbols can not be loaded because symbol path is not initialized. *
* The Symbol Path can be set by: *
* using the NT_SYMBOLPATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
* Symbols can not be loaded because symbol path is not initialized. *
* The Symbol Path can be set by: *
* using the NT_SYMBOLPATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
FAULTING_MODULE: 804d9000 nt
DEBUGFLR_IMAGETIMESTAMP: 47685ec5
CUSTOMERCRASHCOUNT: 1
DEFAULTBUCKETID: WRONG_SYMBOLS
BUGCHECK_STR: 0xB8
LASTCONTROLTRANSFER: from 80547c4b to 804fbf0e
STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
bacd3c8c 80547c4b 000000b8 ffffffff 00000202 nt+0x22f0e
bacd3ce4 b7e06569 00000000 00000000 00000000 nt+0x6ec4b
bacd3d10 b7e4be4a 8a1711d8 00000000 8a451e08 Wdf01000+0x15569
bacd3d2c b7fcb53b 8a171290 75dc0430 8a23fbc8 Wdf01000+0x5ae4a
bacd3d4c b7fcb651 75bae3b8 8a00de70 bacd3da8 applemtm+0x53b
bacd3d5c b7e261b2 760ef150 75dfc680 bacd3d80 applemtm+0x651
bacd3da8 b7e26253 b7e57a08 8a203978 89f10ea8 Wdf01000+0x351b2
bacd3dc0 b7dfd5d3 8a00df97 8a203978 00000000 Wdf01000+0x35253
bacd3ddc b7dfd68d 01f10ea8 8962e450 bacd3e08 Wdf01000+0xc5d3
bacd3dec 804f280d 8a46c5a8 8a00de70 89f10ea8 Wdf01000+0xc68d
bacd3e08 804f36b0 8a46c5a8 8a00de70 8962e450 nt+0x1980d
bacd3e38 b99210d5 8a00de70 88da4980 8a2d3028 nt+0x1a6b0
bacd3ea0 b9921d47 895bd170 00000000 8a2d37d8 USBPORT+0xa0d5
bacd3ed0 b9922944 026e6f44 8a2d30e0 8a2d30e0 USBPORT+0xad47
bacd3f08 b992413a 8a2d3028 80548abc 8a2d3230 USBPORT+0xb944
bacd3f34 b993224b 8a2d3028 80548abc 8a2d3028 USBPORT+0xd13a
bacd3f70 b99323c2 8a2d3028 00000001 8a34a834 USBPORT+0x1b24b
bacd3f8c ba6b8d54 8a2d364c 6b755044 00000000 USBPORT+0x1b3c2
bacd3fbc 8a34adb2 8a34a310 b993225c bacd3fd0 sptd+0x11d54
bacd3fc0 8a34a310 b993225c bacd3fd0 80547e6f 0x8a34adb2
bacd3fc4 b993225c bacd3fd0 80547e6f 8a2d364c 0x8a34a310
bacd3fc8 bacd3fd0 80547e6f 8a2d364c 8a2d3028 USBPORT+0x1b25c
bacd3fcc 80547e6f 8a2d364c 8a2d3028 00000000 0xbacd3fd0
bacd3fd0 8a2d364c 8a2d3028 00000000 00000000 nt+0x6ee6f
bacd3fd4 8a2d3028 00000000 00000000 b401ff4a 0x8a2d364c
bacd3fd8 00000000 00000000 b401ff4a 6803fe95 0x8a2d3028
STACK_COMMAND: kb
FOLLOWUP_IP:
applemtm+53b
b7fcb53b ?? ???
SYMBOLSTACKINDEX: 4
SYMBOL_NAME: applemtm+53b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: applemtm
IMAGE_NAME: applemtm.sys
BUCKET_ID: WRONG_SYMBOLS
Followup: MachineOwner
---------

My MBP crashed with exactly the same dump. The crashes occurred during a StandBy operation (My MBP crashed regularly but not reproducably while trying to stand by/sleep).
Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Documents and Settings\vas\Desktop\Mini070508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srvc:symbolshttp://msdl.microsoft.com/download/symbols
Executable search path is: c:\windows\i386
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpspsp2rtm.040803-2158
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Sat Jul 5 22:53:49.999 2008 (GMT-7)
System Uptime: 0 days 22:33:47.814
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck B8, {0, 0, 0, 0}
* WARNING: Unable to verify timestamp for applemtm.sys
* ERROR: Module load completed but symbols could not be loaded for applemtm.sys
Probably caused by : applemtm.sys ( applemtm+53b )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
ATTEMPTEDSWITCH_FROMDPC (b8)
A wait operation, attach process, or yield was attempted from a DPC routine.
This is an illegal operation and the stack track will lead to the offending
code and original DPC routine.
Arguments:
Arg1: 00000000, Original thread which is the cause of the failure
Arg2: 00000000, New thread
Arg3: 00000000, Stack address of the original thread
Arg4: 00000000
Debugging Details:
CUSTOMERCRASHCOUNT: 1
DEFAULTBUCKETID: DRIVER_FAULT
BUGCHECK_STR: 0xB8
PROCESS_NAME: System
LASTCONTROLTRANSFER: from 80544c3b to 804f9c12
STACK_TEXT:
bace7ccc 80544c3b 000000b8 ffffffff 00000202 nt!KeBugCheck+0x14
bace7cdc 8054498b bace7d24 88d3b418 bab40120 nt!ScPatchFxe+0x46
bace7cf0 80502b17 88d3b488 88d3b418 804fad6c nt!KiSwapContext+0x2f
bace7cfc 804fad6c 00000000 00000000 8a19a4b0 nt!KiSwapThread+0x6b
bace7d24 b7022569 00000000 00000000 00000000 nt!KeWaitForSingleObject+0x1c2
bace7d50 b7067e4a 8a0c2a30 00000000 8a37efb0 Wdf01000!FxWaitLockInternal::AcquireLock+0x3a
bace7d6c b939853b 8a0c2ae8 75e65b78 8a19a480 Wdf01000!imp_WdfWaitLockAcquire+0xc9
WARNING: Stack unwind information not available. Following frames may be wrong.
bace7d8c b9398651 75c81210 89eee008 bace7de8 applemtm+0x53b
bace7d9c b70421b2 764c7c80 7652beb8 bace7dc0 applemtm+0x651
bace7de8 b7042253 b7073a08 89ad4140 89b38378 Wdf01000!FxRequestBase::CompleteSubmittedNoContext+0x63
bace7e00 b70195d3 89eee12f 89ad4140 00000000 Wdf01000!FxRequestBase::CompleteSubmitted+0x97
bace7e1c b701968d 01b38378 88a9ed80 bace7e48 Wdf01000!FxIoTarget::RequestCompletionRoutine+0x195
bace7e2c 804f053f 8a053350 89eee008 89b38378 Wdf01000!FxIoTarget::_RequestCompletionRoutine+0x35
bace7e48 804f13e2 8a053350 89eee008 88a9ed80 nt!IopUnloadSafeCompletion+0x1d
bace7e78 b9843ee5 89eee008 892f5ee0 8a25c028 nt!IopfCompleteRequest+0xa2
bace7ee0 b9844b57 89bdc4a8 00000000 8a25c7d8 USBPORT!USBPORT_CompleteTransfer+0x373
bace7f10 b9845754 026e6f44 8a25c0e0 8a25c0e0 USBPORT!USBPORT_DoneTransfer+0x137
bace7f48 b9846f6a 8a25c028 80545aac 8a25c230 USBPORT!USBPORT_FlushDoneTransferList+0x16c
bace7f74 b9854fb0 8a25c028 80545aac 8a25c028 USBPORT!USBPORT_DpcWorker+0x224
bace7fb0 b9855128 8a25c028 00000001 89edc578 USBPORT!USBPORT_IsrDpcWorker+0x37e
bace7fcc 80544e5f 8a25c64c 6b755044 00000000 USBPORT!USBPORT_IsrDpc+0x166
bace7ff4 805449cb b3f6362c 00000000 00000000 nt!KiRetireDpcList+0x61
bace7ff8 b3f6362c 00000000 00000000 00000000 nt!KiDispatchInterrupt+0x2b
805449cb 00000000 00000009 0081850f bb830000 0xb3f6362c
STACK_COMMAND: kb
FOLLOWUP_IP:
applemtm+53b
b939853b ?? ???
SYMBOLSTACKINDEX: 7
SYMBOL_NAME: applemtm+53b
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: applemtm
IMAGE_NAME: applemtm.sys
DEBUGFLR_IMAGETIMESTAMP: 47685ec5
FAILUREBUCKETID: 0xB8_applemtm+53b
BUCKET_ID: 0xB8_applemtm+53b
Followup: MachineOwner
Message was edited by: tourist604

Managing apps via iTunes 12 causes crash

When installing apps via iTunes 12, opening the graphic view of the destination page and either clicking on the "install" button for the app or attempting to drag the icon from the list to the desired page on the device usually causes iTunes itself to crash. The destination page has been doubled-clicked and in the forefront before attempting the install. This happens both with a direct USB connection and when synching over Wi-Fi.
Two actions which sometimes seem to help are:
Synching before any rearranging or installing an app on a page, and
Using the scrollbar on the Apps list which seems to force more (all?) of the app icons to be displayed.
Probably not relevant, but I've also found that entering a portion of a file name in the Find field at the top of the Apps list often misses app names which don't appear until more than the text of the title is typed in. For example, I have the app "Listacular" which will display as found (along with 19 other apps) if I enter the text "list" in the search field, but not if I only enter "lis" for which only 3 apps are returned.
I'm wondering if this is a Yosemite issue since, for example, I do not get the "Do Not Disturb" option at the top of Notification Center until I've done a scrolling action on my "Today" list? Scroll = Swipe to Refresh?
I don't recall this ever happening with the prior version of iTunes.
I can rearrange the app's page location on the device itself, but through iTunes should be more efficient.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

PDF Save as dialog box causes crashed in Windows 8.1 (MSONSEXT.DLL issue?)

Hi,
Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document. Initially I thought it was due to Adobe pdf, so I uninstall and reinstall but then it crashes again.
Please see the logs below.
Faulting application name: gui.exe, version: 10.10.0.2307, time stamp: 0x547db992
Faulting module name: MSONSEXT.DLL, version: 11.0.6715.60, time stamp: 0x43306199
Exception code: 0xc0000005
Fault offset: 0x00053555
Faulting process id: 0x1370
Faulting application start time: 0x01d03f88830863db
Faulting application path: C:\Program Files\Bullzip\PDF Printer\gui.exe
Faulting module path: C:\PROGRA~2\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
Report Id: c3accbec-ab7b-11e4-8271-f8bc1260d03b
Faulting package full name:
Faulting package-relative application ID:
Kindly advise how can I resolve this issue.
it seems be similar to this thread
https://social.technet.microsoft.com/Forums/en-US/45cec8c9-b2dc-4ade-8f19-5a9bb72b6527/microsoft-word-crashing?forum=word
Thank you.

Hi Josh,
"I reinstalled bullzip to the latest version before it crashed."
Do you mean you have tried to reinstall the bullzip to resolve the issue or it crashed after we performed a reinstallation.There is a possibility the installation of the software has corrupted .
"Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document."
Will the issue only occur when we try to open an PDF file from the Chrome online or even occur when we open a local pdf file ? This will help us to troubleshoot whether it is caused by the browser.
If it only occurred online ,please try to use another browser to have a check .If that is the issue ,you may need to look for help from the Chrome browser forum for help.
If it occurred with the local files .How many PDF browser do we have ?
We can check the present pdf file association and try to recreate the file association to have a check.
Control Panel\All Control Panel Items\Default Programs\ Associate a file type or protocol with a program.
Apart from this ,we should check the registry at the same time.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
Best regards

USB causing crashes

I'm trying my best to keep this short!
I've been using my Mac Pro for a few years now without any problems. Recently I moved it to a building that doesn't have an internet connection, so I use my wife's extra Sprint USB mobile broadband card. From time to time, I would unplug/plug it from the USB on the back of an old 17" mac monitor, to move it to a nearby PC. Anyway, things were fine for a while, but a few months after using it, I was plugging it back in to the USB hub on the back of the monitor (after having it in the PC), and the computer freezed IMMEDIATELY after plugging it in. I do have a lot of USB/firewire peripherals, but at the end of the day, the problem started with plugging in the Sprint card. After this, it was continuous crash after crash.
I ended up doing a total clean install of my system because things were becoming such a hassle. I was stupid and continued to use the sprint card after everything was back to normal, and I'm back to the crashing. I've had to force shutdown about 5 times, and I don't want to do it anymore (The last time I did this, I ended up having to do manual shutdowns about 10 times and the HD and RAM DID survive, so I'm hoping it will be a trooper again and not be physically damaged).
Is it at all possible that I have somehow damaged the USB system on the computer? I have a 4-port PCI express card, too.
As far as the current series of crashes -- I will NEVER plug that sprint card into the computer again. now, I need help just getting the computer so that it won't crash a few seconds after loading the finder and/or freeze during the boot.
I want to do a system check from the startup disc, but I need to actually get the DVD INTO the computer -- but it's crashing... what do I do? I can startup in safe mode, but it crashes fairly quickly. Holding down C at startup either leaves it frozen with a blue screen, or crashes just after the dock/finder loads. any other advice on getting things stable?

Here is my recommendation on shopping list and brief tutorial.
Try setting up a couple new hard drives.
Pull the old one for now at least.
Drive #1 main system
Drive #2 600GB backup, 35GB emergency system
Drive #3 data, media files and libraries
Drive #4 scratch if needed, and TimeMachine
Buy SuperDuper or use Carbon Copy 3.3
Buy Alsoft Disk Warrior or another top utility for disk and system maintenance and repairs.
Your current hard drive is corrupt to the point you can't boot from anything or do anything. So the directory and catalogue and probably journal file are "shot" and can't repair itself. May also have bad sectors.
USB modems I know don't work well if at all in Mac OS.
USB cables can cause shorts or electrical anomalies, more often seen as a kernel panic
Instead of the monitor, why not direct USB port? or off your PCIe USB card that it sounds like you added?
When things are "normal" is when you want to make a backup image and keep it for safe keeping.
An actual disk image; a volume image or clone.
A "working" backup with the latest changes.
An emergency system partition that you never use except for maintenance (make a backup image of it too for safety)
Run Disk Warrior etc on a regular basis before there is trouble as preventative maintenance
The Sprint USB broadband replacement I'll leave for someone else that knows what works that you can install.
http://support.apple.com/kb/TS1388
http://www.thexlab.com/faqs/faqs.html
http://www.apple.com/support/leopard/internet/
Bad sectors, bad news
http://www.thexlab.com/faqs/repairprocess.html#Anchor-Bad-11481
resolve kernel panics
http://www.thexlab.com/faqs/kernelpanics.html
Guide to troubleshoot and isolate issues, as well as k/p
http://reviews.cnet.com/8301-13727_7-10344626-263.html

"Translator" process is hogging CPU, causing crashes - what is it?

So in the past few weeks, my machine has seemed slower and slower each day. In the past week, my mouse will jump across my 2 screens erratically. I thought it was either the mouse or USB port so tried different configurations until it occurred to me that, on random days, after a random startup; all is well.
I popped open the Activity Monitor and now can confirm my problem. My machine works great when the process "Translator" behaves itself. Every time I get the erratic mouse, slow window response and (every time) an eventual freezing of my screen requiring forced restart - Translator is hogging all my CPU. If I sample it, my machine crashes to a freeze. It I get more info on it, I can see that Translator has to do with syncservices (why do so many problems on 10.5 have to do with syncservices?). I have tried Googling for more info on it, but there doesn't seem to be anything out there. If I force quit it (standard quit doesn't work), my system will hang.
Does anyone know what this is and how to fix my problem?
I know the standard next steps (create a new user account and migrate files sans ~/Library, re-install OS, etc.) but am afraid that the problem will resurface if ties to syncservices (I do use Mobileme to sync, have an iPhone and an iPod). I guess I'm looking for more info before proceeding with drastic and time intensive measures that may very well yield the same problem despite the effort.
Any help would be very much appreciated. It is worth noting that it took 5 full minutes for me to correct my spelling in this post due to the erratic mouse. Good times. I am off to restart - again.
"Translator" is process ID 1027 running under my user account.
Its at over 100% of my CPU
Its "Open Files and Ports" report is as follows:
/private/tmp
/System/Library/PrivateFrameworks/SyncLegacy.framework/Versions/A/Resources/Tran slator
/private/var/tmp/mds/messages/se_SecurityMessages
/System/Library/Frameworks/AddressBook.framework/Versions/A/Resources/ExchangeCo nduit.bundle/Contents/MacOS/ExchangeConduit
/usr/share/icu/icudt36b.dat
/System/Library/PrivateFrameworks/SyncLegacy.framework/Versions/A/SyncLegacy
/usr/lib/dyld
/private/var/db/dyld/dyldshared_cacheppc
/dev/null
/dev/null
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ recordids.synciddb
->0x2a82dd0
->0x2a41f68
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ constructedids.synciddb
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ recordids.synciddb
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ constructedids.synciddb
/Users/evforsbe/Library/Application Support/SyncServices/Local/data.syncdb
/Users/evforsbe/Library/Application Support/SyncServices/Local/data.syncdb
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ data.syncdb
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ constructedids.synciddb-journal
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ recordids.synciddb-journal
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4/ data.syncdb-journal
/Users/evforsbe/Library/Application Support/SyncServices/Local/clientdata/9b84183c8bf1d69d5d6e9094b64883651efb4aa4
192.168.200.222:60051->google.navigation.opendns.com:http

So by removing the Exchange sync for my Address Book prefs, I was able to completely clear-up the problem. That link to opendns was VERY VERY interesting. I looked at my routing tables and indeed, they hijack google DNS entries and cause all sorts of havoc as a consequence. As junky as my ISP's DNS service is (RoadRunner/Time Warner in SoCal), I believe I will switch back to them as I find I don't get the original problem, with Exchange enabled, when using their DNS instead of opendns.
What a mess and my thanks for the quick eye (I am going to mark your post as the solution for me)! I can't say that I am certain whether this is solely an opendns issue or if it is an issue with Exchange sync on the Mac, separate from opendns; however I am in a position where I don't really require either so both disabling Exchange and removing opendns are acceptable to me. Hopefully both Apple (exchange support - possibly fixed in Snow Leopard?) and OpenDNS (the idiot idea to re-route google dns) address their issues and can use issues such as mine to replicate the problem.
How would a home user with either little desire or knowledge ever diagnose an issue such as this? For every person like me, there has to be 10 who would believe their mouse needs replacing, then take it to the shop after that doesn't work, then get a new machine, etc. An entire sub-economy seeded by a simple software-based issue.

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