Extraction of solution manager ticket content

Hello Experts,
I need to extract the content of each ticket recorded in solution manager including Issue descriptions, solutions recorded in the ticket etc. May I know if there is any standard report or if they are stored in a transparent table?
Thanks a lot in advance!
Susan

Hi Andreas,
thanks for posting your opinion to the topic. What I´m looking for, is the right link to support a process driven SAP-implementation process. The question is, which is the right tool or repository to collect implementation know-how and information about SAP-defined or in anterior projects defined individual business processes and the enabling systems, transactions, services ...
There is such functionality in SAP Solution Manager.
Are there other products, repositories I have to look on, or do you think Solution Manager is the organisational SAP-governance plattform to link implementation methodology, business processes, configuration and functionality?
I´m not believing in anything in that question! I´m only looking forward to your individual opinions about that issue to form a view on it.
Thank you all!
Jens

Similar Messages

Solution Manager and Content Server / KW

Hey guys,
Im supposed to assess the advantages of using a content server instead of the database used by SolMan to store documents.
Found some articles about connecting the content server but got confussed about the whole knowledge warehouse thing that seems somehow to be integrated in SolMan.
Apparently that's a different Version of the KW, providing a change history but lacking some other features. Found e.g. this document here: [Solution Manager and SAP KW Documents |http://help.sap.com/saphelp_sm40/helpdata/EN/a4/4f691faacf423db80f286787c5a527/content.htm]
Can someone give me an overview about what's possible by using these two things togehter?
It's been kind of hard to find some good infos and I'm relatively new to that topic (especially the KW thing), so I really hope you guys can help me.
Cheers Joerg

>
LuongDK wrote:
> Hi Experts,
>
> I want to install Solution Manager and SAP ECC on single server. Oracle database with different schema (e.x SAPSR3, SAPSR4)
> But can I use same mount folders?
>
> Kindly highlight your experience and knowledge on this point?
>
> Thank you so much
> Regards,
> LuongDK
Hello LuongDK,
Please refer to the FAQ section on http://service.sap.com/solutionmanager, Check the installations section:
Which system should I use to install SAP Solution Manager?
The system has to be dedicated to the SAP Solution Manager. No other components can be installed on top of SAP Solution Manager.
SAP Solution Manager does not necessarily require separate hardware. It can be installed as a separate instance on an existing hardware.
This means that the hardware can be shared if it is sufficient to support 2 systems. However a MCOD option is not recommended at all.
Regards
Amit

Working on Solution Manager

Hi Gurus,
in our project we are having to work through solution Manager. I am new to the solution Manager environment.
a) Is there any link that helps us understand the basics of working on solution manager.
b) Also, i understand we need to give the transaction codes that we work on in solution manager. (But in HCM as we work in the IMG the transaction code is always seen as SPRO for most of the configuration)
c) How do we set the T Codes for entire configuration?
We have the sub modules
a) Personnel Administration (Recruitment Included)
b) Organisation Management
c) Time Management
d) Payroll
e) Personnel Development (PMS- OSA)
f) Training and event Management
g) ESS and MSS
Awaiting your reply and Thanks in advance
Regards
RR

The SAP Solution Manager application management solution facilitates technical support for distributed systems u2013 with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
SAP Business Suite implementation and upgrades u2013 SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Change control management u2013 SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
Testing u2013 SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support u2013 The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Root cause analysis u2013 The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
Solution monitoring u2013 SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting u2013 SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing u2013 SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
Administration u2013 Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
The concept is very user friendly and can be easily worked on. Thank you friend for your response.
i used solar 2 and was able to work further.
Regards
RR

Number range in Solution Manager 3.2

Hi ,
we are using solution Manager 3.2 with oracle 9i and Bi 7.0 (development)
While we raise Solution Manager Ticket from BW Development system,it is
not mainatainig the proper sequence number(number range).Rest all other systems are maintaining it properly.Recently we have upgraded the Support Pack for that BW Development system.its seems like issue is happening after the SP upgrade.
Please guide us to resolve this issue
thanks in advance
George Varghese

Hello George,
The best possible thing for you now ( assuming that everything was working absolutely fine before the upgrade and that you now continue to have no issues with raising tickets in other satellite systems ) would be to find out the side effects of the SP applied..... or may be look for notes resembling your problem.....
SAP Marketplace is one the one you must look upto.....In the meanwhile just raise an OSS for the same..
Inspire ppl by rewarding..
Regards,
Anand.....

Re:Solution Manager

what is solution manager?

Hi,
SAP Solution Manager is a centralized, robust solution management toolset that facilitates technical support for distributed systems -- with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. It combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. As part of SAP NetWeaver, SAP Solution Manager is included in the annual maintenance fee for SAP solutions.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
mySAP Business Suite implementation -- SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Global rollout -- The toolset eases process standardization and harmonization across organizations and locations by providing proven methodologies and all necessary functionality. You can more easily implement standardized settings at local sites, because configuration settings needn't be re-entered into local components.
Synchronization of custom settings -- With SAP Solution Manager, you can maintain consistency as you customize your heterogeneous IT environment. It enables safer administration of customization, less error-prone replication of custom settings, and simpler consistency checks. SAP Solution Manager reduces manual synchronization efforts by automatically distributing custom settings to various systems simultaneously, and by centrally managing all requests to synchronize settings.
Testing -- SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support -- The support desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Solution monitoring -- SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting -- SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing -- SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
follow the links,
My weblog for Testing via solman
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-manager
Also the foll links:-
http://service.sap.com/rkt-solman
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce0b74e3-0601-0010-29a0-f2a6af98ef06
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5348ada6-0301-0010-f38f-a5076178843e
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/5d29d690-0201-0010-2f9f-a0f957dee385
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ce89c290-0201-0010-5985-dd64605111fd
https://forums.sdn.sap.com/click.jspa?searchID=4444970&messageID=1050611
http://help.sap.com/content/documentation/solutionmanager/index.htm
SAP Solution Manager Ready [original link is broken]
Please reward points.

Regarding Monitoring Service for Solution manager

We need to configure "Monitoring" services in SAP solution manager 7.0.
Could somebody suggest us what are the main tasks we need to consider for doing Monitoring settings.
How many Minimum servers required to configure Monitoring services in solution manager system.
Also if any good document reference for this?
Thanks

Hi Jai,
welcome to sdn.
COMPONENTS & TOOLS OF SAP NETWEAVER
SAP Solution Manager
The SAP Solution Manager application management solution facilitates technical support for distributed systems u2013 with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. A centralized, robust application management and administration solution, SAP Solution Manager combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.
With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. And, as a customer of SAP, you have full access to the core SAP Solution Manager for no extra charge.
SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.
SAP Solution Manager features and functions include:
SAP Business Suite implementation and upgrades u2013 SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
Change control management u2013 SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.
Testing u2013 SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
IT and application support u2013 The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
Root cause analysis u2013 The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.
Solution monitoring u2013 SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
Service-level management and reporting u2013 SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
Service processing u2013 SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
Administration u2013 Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.
SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time.
It provides a range of scenarios to support this. Extending from project management to Solution Monitoring to Service Desk to E-learning Management, it provides an efficient way to carry out a plethora of business tasks.
SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are getting distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation .
As part of SAP Solution Management Solutions, the customers receive best practices relating to:
- Global Strategy and Service Level Management
- Business Process Management
- Management of MySAP Technology
- Software Change Management
- Support Desk Management
SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP's Solution Manager are that it helps:
- Manages the technical risk associated with the implementation of the solution ensuring technical robustness
- Helps leverage users core competencies in implementing solutions
- Ensures solution works as intended with best practices built in.
see these links...
http://www.ne-sap-solution-manager.com/
http://www.saptechies.com/category/sap-solution-manager/
thanks
karthik
reward me if usefull

Import of Solution Manager reference data to ARIS

Hi all,
I would like to import SAP Solution Manager data to ARIS.
Is it possible to perform that simply importing a SolMan file including reference data to ARIS or do we need to create an interface between SolMan and ARIS?
We would like to do this in the most simple way as possible since it is for demo purposes only.
So if you have any idea please let me know.
Thanks,
//Anders

Anders,
I have done similar demos in the past. based on my experience I am giving a quick step by step procedure for doing this.
Create Project in SAP Solution Manager and define system landscape by choosing the
SAP components based on the selected scenarios.
(ii) Analyze and Select the content from the Solution Manager BPR based on the
finalized Scenarios/Processes.
(iii) Establish a Project Database on the ARIS Server and merge the As-Is Scenario/Process
from the existing ARIS DB into this.
(iv) Synchronize Solution Manager Project with ARIS and establish the link between
ARIS Project DB and SolMan.
(v) Perform analysis of the As-Is Process in conjunction with selected scenarios from Solution
Manager reference content and define the structure and scope.
(vi) Align the As-Is Process with the Reference Framework from Solution Manager and
add/delete steps as required.
(vii) The Business process architecture is adapted to the SAP Reference Content aligned to the
structural layers of Solution Manager (Scenario, Process and Process Step).
(viii) Synchronize the Business flows created in ARIS with Solution Manager and update
structure on both ends.
Hope this helps you. Let me know if you need anyother information.
Rgds
Manish

About solution manager and RBE

hi,
I am supposed to integrate RBE (Reverse Business engineering) with SAP ECC 5.0. and i don't know abt RBE as well as solution manager so please give me step by step guidline that what procedure i have to follow for this.
and aslo tell me is it neccasary to integrate SM befor integrating RBE. and if yes then also give me step by step guidline for integrating SM.
thanks in advances,
regards,
Hardik.

Hi Hardik,
there are some companies that offer a services to analyze
an R/3 or ECC system with the RBE tool and bring the result in Solution Manager as a project. If the RBE analysis is based on Solution Manager BPR content (ST-ICO), the project will have all content (documents, IMG activities) that have been maintained by SAP in BPR.
Since RBE is currently not delivered any more (see note 910687) such services may be the only way to do this.
I know the following services for Solution Manager and RBE:
<a href="http://www.solutionmanager.ch/">http://www.solutionmanager.ch/</a> and
<a href="http://www.ibis-thome.com/">http://www.ibis-thome.com/</a>
Best regards,
Michael

Solution Manager Business Processes

Hi
Does anyone know where/how to find the most recent Solution Manager functional content?
Regards
Pål Vaagenes

Hello Pål,
In Solution Manager SP15 you will find updated BPR content on the use of Solution Manager. I can recommend using this structure when building your own Solution Manager project.
Hope this is helpful.
Br.
Are

Solution Manager Data Extraction for BW

Hi,
We have a Solution Manager in place for SAP Systems. Our requirement is to extract data from Solution Manager into BW and provide BW Reports for Solution Manager Reporting & analysis.
What are the standard DataSources/Extractors available in solution manager for this?
What are the Business Contents (Infosources) available in BW?
Any help will be rewarded.
Regards
Prasad

Hi Prasad,
have you already found the related IMG tree? It guides you through the setup.
Transaction SPRO -> SAP Reference IMG -> SAP Solution Manager -> Scenario-Specific Settings -> Operations -> BI Reporting
transaction: RSA5 (Installation of DataSource)
- 0SM_SMG_ROOT                   Oberster Knoten Solution Manage
-- 0SM_SMG                        Solution Manager
--- 0SM_DSWPBI_DB390
--- 0SM_DSWPBI_DB400                  DB400 Data
--- 0SM_DSWPBI_DBADA                  Adabas Data
--- 0SM_DSWPBI_DBDB2                  DB2 Data
--- 0SM_DSWPBI_DBINF                  Informix Data
--- 0SM_DSWPBI_DBMSS                  SQL Server Data
--- 0SM_DSWPBI_DBORA                  Oracle Data
--- 0SM_DSWPBI_MODUL                  Module Data
--- 0SM_DSWPBI_PERF                   Performance Data
--- 0SM_DSWPBI_SERVER                 Server Data
--- 0SM_DSWPBI_SYSDATA                System Details Data
--- 0SM_DSWPBI_SYSTEM                 System Data
Best regards,
Ruediger Stoecker

Upgrade ASAP roadmap content in Solution Manager

Hello,
Does anyone of you know how to upgrade the ASAP roadmap content in solution manager?
Current we have solution manager 4.0, SP12. The version of the ASAP roadmap content is V3.6 (Dec. 2006). We currently found from the service marketplace the lastest ASAP implementation roadmap (V3.7)
https://websmp106.sap-ag.de/roadmaps.
Is it possible to somehow "upload" this new version into Solution Manager roadmap to replace the older version? Or how should we get the roadmap content upgraded?
Many thanks for your input!!
Regards,
Li

It is delivered in ST-ICO SAP Solution Manager Implementation Cont. Ver 3.6 is in SP11, I would imagine V3.7 is in SP 13.
You would have to up your service pack or use the standalone one until then.
Derek

Organizing the BI content in Solution manager - preproject activities

I am looking for suggestions on how to organize the BI content in Solution Manager, this as one of the pre-project activities. How should this be organized to create the BBP.
For example: organize creating folder according to the source module Reports for SD, Reports for FI, etc. And then a BBP for each of this requirements?

In my previous project we had separate projects for functional areas and hence had a BBD for each - but then these were big projects with separate teams for SD , MM etc and hence this was morew of a necessity that purpose...
Depending on the amount of development , I would suggest having separate folders - else if certain modules can be clubbed - then you can have it together...
Another thing is if yu intend to track changes through solution manager also - this becomes something much more complex...

Solution Manager Service Desk - Segregation and Customization of HR Tickets

All -
The Solution Manager Service Desk is a great tool for incident management in a system landscape that includes SAP, as well as other technologies.
I wanted to find out whether tickets that contain sensitive information (HR-related) can be segregated and "hidden" from support team members that are not supporting any HR functions.
Also, is there a way, assuming tickets can be segregated by function or support team, that the email message users receive upon the creation of the ticket can be custom tailored?
Thank you in advance!
Scott Watson

Hi Scott,
Yes it is possible and there are various ways to achieve it
for e.g you can use the security concept below to hide from non relevant team members using
authorization object CRM_ORD_LP
check this link
http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_ORD_LP
also this one
http://wiki.sdn.sap.com/wiki/display/SMAUTH/UC00035
hope this resolves issue
Regards
Prakhar

Solution Manager 4.0 BI Reporting Content for SP13

Hi,
I'm looking for a listing of BI Reporting Content for Solution Manager 4.0 SP13. I've heard rumors that standard BI Reporting content exists for the Change Request Management and Service Desk domains, but all I can find are references for system and performance report content for SP12.
See the matrix of content listed in help.sap.com at this url... <a href="http://help.sap.com/saphelp_sm40/helpdata/en/44/1ed74368b66491e10000000a1553f7/content.htm">SP12 SolMan BI Reporting Content from help.sap.com</a>
Any guidance for standard BI reporting content for SolMan Change Request Management or Service Desk domains would be appreciated.
Thanks,
Josh

I was on session LCM264 - Reporting and Performance Analysis Using SAP NetWeaver BI at TechED and there was no talking about Change Request Management or Service Desk reporting.... This doesn't mean it's not available but I have never heard about it...
I'm setting up Performance Analysis right now and it is working really fine.
/Mikael

Importing ARIS content to Solution Manager

Hi Colleagues,
I'm looking for information on posible restrictions to import ARIS content to Solution Manager.
Have anyone been through this and could share what challenges we could expect?
I found a document called "IMPORTING ARIS FOR NETWEAVER CONTENT INTO SOLUTION MANAGER" from Sukumar Natarajan but it just explain its steps.
Thanks a lot,
Renato Petrulis

Hello Renato,
To Import ARIS to Solman, you need have an install in solution manager, have a project created on tx solar_project_admin, have the ARIS Business Architect ready and follow the simple steps mentioned in the document you talked about.
Please reply for any other doubt,
Cheers,
César Aranda

Extraction of solution manager ticket content

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