Extreme difficulties in activating CS6.

I am having a very difficult time activating the CS 6 Suite that was downloaded and installed on one of our Desktop PCs. We followed all the instruction and everything seemed to be fine for 7 days. Then the CS 6 stopped working and asked for an activation code. We cannot seem to get an "Activation Code". When you try to use the installed CS 6 product, you get prompted for this "Activation Code:. When you click the link provided on the prompt message, you get an error message stating "you must request offline activation" and there is a statement there that says this computer is not online. (FYI the PC is on a US Army Network and is online.)
When you follow the instructions of an "Offline" Activation, it takes you through a never ending loop asking for a series of codes.
1st. You need to acquire a "Response Code". - gives no instructions on how to get this!
2nd. The "Response Code", according to general instructions, will get you to a "Request Code" generation site.
3rd The "Request Code" should finally get the Activation Code, which is needed to register and activate your Adobe Product.
How am I supposed to go about getting this "Response Code"? There doesn't seem to be any method to obtain one. After that, I need instructions on getting the "Request Code" and finally the "Activation Code". These are all required to be submitted somehow offline in order to unlock the product we have purchased. We have been trying to do this for several weeks now and are getting no where.
Why is Adobe making it so difficult to activate a product we have paid for? I have been in the IT world (mostly engineering) for 15+ years and I have never seen anything like this. Normally you buy a product, you download it, you input the activation code/key and BINGO you are up and running. Not so with Adobe. OR...perhaps I am doing something wrong?

Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve common issues which may prevent you from activating.
You may also want to review Activation, deactivation | Adobe products - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html which discusses the Offline activation process.

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Activated CS6 reverting to trial problem for 2 years

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sj41
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http://forums.adobe.com/message/4701379#4701379
http://forums.adobe.com/message/4751655#4751655
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Haw to active cs6 and lightroom 5 from PC windows to iMac please?

haw to active cs6 and lightroom 5 from PC windows to iMac please?

Licenses in all versions prior to CC are strictly platform specific, either Mac or Windows.
A windows serial number does not work on a Mac and vice-versa., neither do the binaries themselves, of course.`
Not sure if you can still request a platform swap (also knows as a crossgrade), which requires destroying the Windows software and license.
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Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

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Bonsoir,
Un grand merci à Andres, en suivant votre lien et après quelques tâtonnements, que je serais incapable de réexpliquer à posteriori, j’ai finalement réussi à réinstaller cs6 avec mon numéro de série et tout fonctionne de nouveau!
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Le 4 nov. 2014 à 12:02, Arnaud Mélon <[email protected]> a écrit :
comment installer et activer cs6 sur mon pc?
created by Arnaud Mélon in Forums en français - View the full discussion
Bonjour Sylvie,
N'hésitez pas à nous informer de la suite du problème.
Est-ce que la solution donne par Andres a fonctionné?
Merci.
Arnaud.
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Activating CS6 Offline

I have the same exact problem as Problems activating CS6 offline . Stealing the relevant info from his post:
I am trying to install CS6. I went through the offline activation process, received my Response Code, completed the activation successfully. I clicked on "Launch" and it just took me back to the activation page. I rebooted and re-installed and both gave the exact same result.
The solution was:
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Here lies the problem... Clicking the links direct you to Contact Customer Care and going through the support tree, the issue isn't addressed. You get to the end of the support tree and it just tells you do click the links that redirect you to the home page for support. Just like the registration problem, I am stuck in a circular loop.

Agreed. I am also going through their "customer service" loop. What a pile of garbage.

Successfully Installing & Activating CS6 (not Creative Cloud) behind an Authentication Proxy server

If you are like me and work in a fairly secure office where all Internet access is routed through an authenticate proxy server (you have to use an ID and password to get to the Internet) you might have noticed that installing CS6 products can be difficult.
The installer told me to go to http://www.adobe.com/go/getactivated for an offline activation.
It is not practical to "Disable the firewall" or"Disable the proxy" as most of us worker bees have neither the authority or ability to do such a thing.
So back to that last bit: "Disable the proxy server." Well I could not do that, but I could disable my PC's ability to connect to the proxy and therefore make it seem like I had no Internet whatsoever. And lo and behold all the right prompts appeared and offline activation sailed along smoothly!
This is a little long, but I wanted to include lots of screen shots so you'll know what to expect.
Here's how I did it:
1. Right-click the Internet Explorer Icon on your desktop (or select Tools > Internet Options in IE)
2. Click Properties.
3. Select the Connections card.
4. Click LAN Settings.
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6. Click Install I have a serial number
7. Accept the license agreement.
8. Enter your license key.
9. Click Next. At this point the installer will attempt to validate your license, but since you haven't got Internet access, it will give you an error. This is where the process broke down on me, when the installer could detect the Internet but not navigate my proxy.
10. But, now beacuse you do not have Internet Access, you'll get this error. Click Connect Later.
11. Select your customizations (if any) and click Install.
12. When installation is complete, click Launch Now.
13. You'll get an error since you don't have Internet, click "Having Trouble Connecting to the internet?"
14. Click Offline Activation.
15. Click Generate Request Code.
16. Go to http://www.adobe.com/go/getactivated, sign in, put in your request code and serial number and generate the response code.*
17. Enter the response code.
18. Click Activate.
19. Click Launch when you get the Offline Activation Complete dialog.
* if you are installing more than one product, generate the response codes for each at the same time. I ran into an issue where once I created a response code, no other response codes I created for subsequent installs were accepted. I had to wait 24 hours for a newly generated code to work.
You are done! Enjoy your software!
Cheers!
-Greg

Just want to point out--after many hours of attempting to activate CS6 software (stumping two Adobe techs in the process)--that there is one important bit of information left out of the directions given above (and it's not in the video either):
These instructions work only if you are starting the installation from scratch. If you (mistakenly) think that your inability to connect to Adobe's activation server is temporary and go ahead and install the software, you will not be able to get back to the screen to generate a request code (which you need to be able to activate the application). This is in spite of Adobe's assurance to the contrary that if you don't activate during installation, you can do it later when the application starts. If you try to activate later, you are taken to an online screen that asks for the "request code"--but you have not been given an opportunity to get that request code.
The only solution I could find: I had to uninstall Photoshop CS6, then unplug my internet connection, then reinstall the software, watching carefully for the screen that provides the button to generate a request code. If Adobe is going to require the activation/validation procedure, then it really needs to make it work and correct the error in the software, namely, the failure to provide for offline activation once the software has been installed.

Activation CS6 with Support Code?

I needed to Reinstall my Mac with CS6 Master Collection (UPG), in the past there was a problem with my CS4 code. Everytime when I have to reinstall i had to call with the support to get activate it by using a key combination and a support code.
Now the dutch support is not available anymore... Can somebody help me to activate my product?
Kind regards,
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Christian Bionda I am sorry for the difficulties you are facing with activating Creative Suite 6. Please contact our support team directly at http://adobe.ly/1aYjbSC to activate or unlock your Adobe Creative Suite 6 software title. Please feel free to reference this discussion.

Problems activating CS6 apps on Windows

I have the exact same problem, but on Windows 7. Premiere has activated, but After Effects and Photoshop keep on asking for login and then a serial number. Pretty annoying since I am paying a subscription and getting hassled with this.

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Uninstall all Adobe Creative Software using Programs & Features
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I can be reached at Skype: rcarolwaldman or email: [email protected]
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The way I do it on my Mac is go to Window > Application Frame to make sure that my interface is full-screened and all opened files are tabs. When I want to drag something onto my working file I click on the appropriate tab and with the Move tool selected and the Shift key pressed I drag the layer up to the tab for my working file. When it pops open I drag the tool towards the center and release to add the image on a new layer.
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Extreme difficulties in activating CS6.

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