Extremely High Ping time. Unusable internet for VOIP.

I am having extremely bad ping times due to which my VOIP phone service is literally unusable. My net meetings at home is having lost conversations and I am having real tough time working from home. Comcast service rep has visited my house twice and checked everything from my modem to comcast network end and everything seems to be fine.I have attached the ping times screenshot for my closest servers and both of which show unacceptable ping times.

Start by reviewing the troubleshooting tips at this sticky and post the requested information.
http://forums.xfinity.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575

Similar Messages

  • Extremely high ping times only fixed via restart

    I have 2 BR350 in bridge to a remote tower that has an AP350 providing access to customers. The customers will call in with complaints of very slow access. I have been onsite to see that a user can login to the AP350(web) fine but the BR350 at the tower is slow and the BR350 at the far tower is for most purposes dead. The link still shows up around 65% to 75% signal strength. By restarting either BR350 the link will come back fine. I have been using Ping Plotter to keep track of the ping times and see that the response times sometime slow grow or instantly grow to around 2000ms to 4000ms. Ping times from the customer to the AP350 on the tower remain below 10ms during all of this.
    I have had a similar problem with an AP350 in another city thats ping time do the same thing and require a reboot. It's ping time from the client side can range form 4ms to 800ms on regular usage as well. This customer has an average of 80% signal strength from the Workgroup Bridge.
    How can I find out what is causing that strange high ping time on these situations.
    All units running firmware 12.00
    Thanks for the help.
    MV

    Normally ,the first thing to do is to check the software version used. Here,in your case you are using the latest software release(12.00T). So now the problem can be isolated to other issues. Bridge software provides tools to show you the types of problems and where the bridge is encountering the problems. Two of the most helpful tools are the Throughput statistics and the Error statistics screen.You can get the procedure for collecting the error statistics using the following URLs:
    http://www.cisco.com/warp/public/102/wlan/br-ts-22950.shtml#conn
    http://www.cisco.com/warp/public/102/wlan/errors.html

  • Extremely high ping times ( 3000ms) and unusable ...

    Hi all,
    I am currently at my girlfriends house, trying to do some work but am experiencing absolutely dreadful internet connectivity.
    I have just setup a small *nix box plugged directly into the HH4's gigabit ethernet port purely to monitor this abysmal connectivity. Due to the super high latency and low bandwidth for upload / downloads our internet is virtually unusable.
    Here are a couple of excerpts from this mornings logged data.
    Firstly latency of 4129.204 ms!!!
    23/06/15 : 09:09
    ./speedtest-cli
    Retrieving speedtest.net configuration...
    Retrieving speedtest.net server list...
    Testing from BT (86.165.237.95)...
    Selecting best server based on latency...
    Hosted by Spectrum Internet (Cardiff) [90.75 km]: 4129.204 ms
    Testing download speed........................................
    Download: 0.10 Mbit/s
    Testing upload speed..................................................
    Upload: 0.10 Mbit/s
    Secondly ping test to bbc.co.uk again showing very high and varied latency. Avg 1629.844ms  high 2361.604ms
    PING bbc.co.uk (212.58.244.18) 56(84) bytes of data.
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=1 ttl=50 time=653 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=2 ttl=50 time=730 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=3 ttl=50 time=1188 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=4 ttl=50 time=1529 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=5 ttl=50 time=1464 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=6 ttl=50 time=600 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=7 ttl=50 time=153 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=8 ttl=50 time=491 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=9 ttl=50 time=148 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=10 ttl=50 time=870 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=11 ttl=50 time=1163 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=12 ttl=50 time=1202 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=13 ttl=50 time=1192 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=14 ttl=50 time=1209 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=15 ttl=50 time=1193 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=16 ttl=50 time=644 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=17 ttl=50 time=139 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=18 ttl=50 time=96.6 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=19 ttl=50 time=158 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=20 ttl=50 time=510 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=21 ttl=50 time=653 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=22 ttl=50 time=613 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=23 ttl=50 time=827 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=24 ttl=50 time=829 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=25 ttl=50 time=922 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=26 ttl=50 time=124 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=27 ttl=50 time=94.0 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=28 ttl=50 time=90.9 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=29 ttl=50 time=419 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=30 ttl=50 time=364 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=31 ttl=50 time=358 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=32 ttl=50 time=361 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=33 ttl=50 time=402 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=34 ttl=50 time=382 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=35 ttl=50 time=427 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=36 ttl=50 time=409 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=37 ttl=50 time=443 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=38 ttl=50 time=566 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=39 ttl=50 time=651 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=40 ttl=50 time=580 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=41 ttl=50 time=205 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=42 ttl=50 time=361 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=43 ttl=50 time=372 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=44 ttl=50 time=386 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=45 ttl=50 time=360 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=46 ttl=50 time=381 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=47 ttl=50 time=419 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=48 ttl=50 time=430 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=49 ttl=50 time=408 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=50 ttl=50 time=409 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=51 ttl=50 time=492 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=52 ttl=50 time=709 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=53 ttl=50 time=817 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=54 ttl=50 time=1073 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=55 ttl=50 time=1373 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=56 ttl=50 time=1197 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=57 ttl=50 time=1406 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=58 ttl=50 time=1565 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=59 ttl=50 time=1714 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=60 ttl=50 time=1835 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=61 ttl=50 time=2018 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=62 ttl=50 time=2151 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=63 ttl=50 time=2237 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=64 ttl=50 time=2277 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=65 ttl=50 time=2295 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=66 ttl=50 time=2300 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=67 ttl=50 time=2311 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=68 ttl=50 time=2329 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=69 ttl=50 time=2352 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=70 ttl=50 time=2323 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=71 ttl=50 time=2269 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=72 ttl=50 time=2236 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=73 ttl=50 time=2257 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=74 ttl=50 time=2224 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=75 ttl=50 time=2250 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=76 ttl=50 time=2242 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=77 ttl=50 time=2247 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=78 ttl=50 time=2258 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=79 ttl=50 time=2237 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=80 ttl=50 time=2251 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=81 ttl=50 time=2341 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=82 ttl=50 time=2330 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=83 ttl=50 time=2257 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=84 ttl=50 time=2319 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=85 ttl=50 time=2277 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=86 ttl=50 time=2278 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=87 ttl=50 time=2361 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=88 ttl=50 time=2341 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=89 ttl=50 time=2306 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=90 ttl=50 time=2358 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=91 ttl=50 time=2328 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=92 ttl=50 time=2252 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=93 ttl=50 time=2277 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=94 ttl=50 time=2248 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=95 ttl=50 time=2302 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=96 ttl=50 time=2322 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=97 ttl=50 time=2281 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=98 ttl=50 time=2269 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=99 ttl=50 time=2295 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=100 ttl=50 time=2277 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=101 ttl=50 time=2244 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=102 ttl=50 time=2256 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=103 ttl=50 time=2253 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=104 ttl=50 time=2244 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=105 ttl=50 time=2252 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=106 ttl=50 time=2291 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=107 ttl=50 time=2245 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=108 ttl=50 time=2309 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=109 ttl=50 time=2299 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=110 ttl=50 time=2313 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=111 ttl=50 time=2300 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=112 ttl=50 time=2286 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=113 ttl=50 time=2254 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=114 ttl=50 time=2242 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=115 ttl=50 time=2242 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=116 ttl=50 time=2246 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=117 ttl=50 time=2261 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=118 ttl=50 time=2251 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=119 ttl=50 time=2253 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=120 ttl=50 time=2219 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=121 ttl=50 time=2210 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=122 ttl=50 time=2261 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=123 ttl=50 time=2261 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=124 ttl=50 time=2228 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=125 ttl=50 time=2274 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=126 ttl=50 time=2265 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=127 ttl=50 time=2255 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=128 ttl=50 time=2269 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=129 ttl=50 time=2248 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=130 ttl=50 time=2274 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=131 ttl=50 time=2282 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=132 ttl=50 time=2283 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=133 ttl=50 time=2250 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=134 ttl=50 time=2270 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=135 ttl=50 time=2273 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=136 ttl=50 time=2192 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=137 ttl=50 time=2304 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=138 ttl=50 time=2296 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=139 ttl=50 time=2284 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=140 ttl=50 time=2270 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=141 ttl=50 time=2272 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=142 ttl=50 time=2263 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=143 ttl=50 time=2305 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=144 ttl=50 time=2283 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=145 ttl=50 time=2250 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=146 ttl=50 time=2266 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=147 ttl=50 time=2269 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=148 ttl=50 time=2247 ms
    64 bytes from fmt-vip72.telhc.bbc.co.uk (212.58.244.18): icmp_seq=149 ttl=50 time=2267 ms
    ^C
    --- bbc.co.uk ping statistics ---
    151 packets transmitted, 149 received, 1% packet loss, time 150279ms
    rtt min/avg/max/mdev = 90.912/1629.844/2361.604/830.792 ms, pipe 3

    Anyone able to advise what to do about this problem?

  • Extremely high pings

    Hello, I'm new in Sky, I changed from my previous provided because for the last month or so I've been experiecing high pings while playing and slow browser navigation during peak hours. I just find out that probably this wasn't because the provider... so I probably made the wrong decission. The problem I've now is that I have even higher pings. To be honest, I've been just 1 day using Sky but since it's the same problem that I was previously having with my previous provider I assume it won't be magically fixed. The ping, in ms, is not as much as with my previous provider (before it went up to 700) but last longer, while before it was 5 seconds every 30, now seems to be 1 minute every 2, longer periods and more constant but pings of about 350-400 Below are some details in case this is not due to congestion (hopefully is not)  and you could have other ideas (by the way, it happens with ethernet cable and wifi, the channel I have is also the most uncommon in the area) Broadband LinkDownstreamUpstreamConnection Speed20238 kbps1295 kbpsLine Attenuation22.0 dB14.0 dBNoise Margin6.1 dB9.9 dB Thank you, will keep informed on how this goes tomorrow

    That's true the ping with the router was too high and that I did the test with wifi but I've the same problem with the cable, and also a few things to consider 1. The problem is only happening on peak hours (even if is with Wifi, it should then be the whole day)2. The router is new, received it last week3. The laptop was 1 meter from the router at the time of testing Considering all the above, I should still have a decent ping, as I do in the morning as I've always had with other providers.
    Tracert right now, with Wifi, exact same setting and distance from router.  Will do another one tomorrow with the ethernet cable at peak time and send it over  C:\Users\ProvoS>tracert bbc.co.uk
    Tracing route to bbc.co.uk [212.58.244.18]
    over a maximum of 30 hops:
      1     4 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
      2    22 ms    16 ms    15 ms  sr15.syost.isp.sky.com [2.127.238.90]
      3    18 ms    18 ms    18 ms  ip-89-200-131-248.ov.easynet.net [89.200.131.248
      4    18 ms    18 ms    17 ms  ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7    19 ms    17 ms    17 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
      8    20 ms    16 ms    19 ms  132.185.255.149
      9    16 ms    16 ms    17 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
    Trace complete.

  • Hard drive passes all tests but extremely high response times causing major performance issues.

    I have a HP Compaq Presario CQ62-360TX pre-loaded with Windows 7 home premium (64-bit) that I purchased just under a year ago.
    Recently my experience has been interrupted by stuttering that ranges from annoying in general use to a major headache when playing music or videos from the hard drive.
    The problem appears to be being caused by extremely hard drive high response times (up to 10 seconds).  As far as I know I didn't install anything that might have caused the problems before this happened, and I can't find anything of note looking back through event viewer.
    In response to this I've run multiple hard drive scans for problems (chkdsk, scandsk, test through BIOS, test through HP software and others) all of which have passed with no problems. The only thing of any note is a caution on crystaldiskinfo due to the reallocated sector count but as none of the other tests have reported bad sectors I'm unsure as to whether this is causing the problem. I've also updated drivers for my Intel 5 Series 4 Port SATA AHCI Controller from the Intel website and my BIOS from HP as well as various other drivers (sound, video etc), as far as I can tell there are none available for my hard drive directly. I've also wanted to mess with the hard drive settings in the BIOS but it appears those options are not available to me even in the latest version.
    System Specs:
    Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 2048MB RAM
    Video Card: ATI Mobility Radeon HD 5400 Series
    Sound Card: ASUS Xonar U3 Audio Device or Realtek High Definition Audio (both have problem)
    Hard Drive: Toshiba MK5065GSK
    Any ideas?
     Edit: The drive is nowhere near full, it's not badly fragmented and as far as I can tell there's no virus or malware.

    Sounds like failing sectors are being replaced with good spares sucessfully so far, this is done on the fly and will not show in any test, you have a failing drive, I would back up your data and replace the hard drive.
    Sector replacement on the fly explains the poor performance also, replacing sectors with spares is normal if it is just a few over many years, but crystal is warning you there are too many, a sign of drive failure is around the corner.

  • Extremely high ping on lan, when aother wireless user uploads video

    When a user on wireless does anything intensive such as uploading a video, me on lan experiences ping of over 1000 on game servers, and voice servers. I also expericence slow web page loading.  This has been happening for a while now, and i want to to stop. I found disabling the wieless connection on the router stops the high ping for users on lan. Some infomation Manufacturer SkyModel SR102Firmware Version 2.1r.3761.RDSL Firmware VersionA2pv6F038m.d24jSystem Up Time: 361:42:01Broadband LinkDownstreamUpstreamConnection Speed18736 kbps2408 kbpsLine Attenuation29.5 dB0.0 dBNoise Margin6.9 dB6.6 dB     

    Hello, i too have random freeze without any "usable" info.
    The blame "may" (well i think it is) be a "baytay + i915 kernel drivers" fault, these thread are intresting :
    - https://bugs.freedesktop.org/show_bug.cgi?id=88012
    - https://github.com/OpenELEC/OpenELEC.tv/issues/3726
    what intresting is that there is path (for use of "legacy-turbo"), sory not remenber where i get it
    -- gpu-drm-i915-fix-vlv-crash.txt --
    Revert back to legacy turbo for vlv, fixes random crashes.
    Reported by Timothée Giet <[email protected]> on dev@ ml.
    https://bugs.freedesktop.org/show_bug.cgi?id=88012#c33
    --- linux/drivers/gpu/drm/i915/i915_irq.c.orig
    +++ linux/drivers/gpu/drm/i915/i915_irq.c
    @@ -4361,12 +4361,7 @@ void intel_irq_init(struct drm_i915_priv
        INIT_WORK(&dev_priv->rps.work, gen6_pm_rps_work);
        INIT_WORK(&dev_priv->l3_parity.error_work, ivybridge_parity_work);
    -    /* Let's track the enabled rps events */
    -    if (IS_VALLEYVIEW(dev_priv) && !IS_CHERRYVIEW(dev_priv))
    -        /* WaGsvRC0ResidencyMethod:vlv */
    -        dev_priv->pm_rps_events = GEN6_PM_RP_UP_EI_EXPIRED;
    -    else
    -        dev_priv->pm_rps_events = GEN6_PM_RPS_EVENTS;
    +    dev_priv->pm_rps_events = GEN6_PM_RPS_EVENTS;
        setup_timer(&dev_priv->gpu_error.hangcheck_timer,
                i915_hangcheck_elapsed,
    I did use the trik on a custom kernel, i do have freeze (none tomoroy but two today but only on using firefox, so may be another probleme (sna))  but not on video (well i had run 15 video same time, and two where running 2 hours after without crash). May be you should try it (i think it work better).
    note : link to make custom kernel -> https://wiki.archlinux.org/index.php/Ke … raditional

  • High Ping and Slow Internet

    I often connect to a teamspeak server that is on the west coast and my ping is typically around 90ms~.  Also when I play online games from east coast servers my ping is usually 15ms~.  For the past two weeks it has been 160ms~ on the teamspeak and today it has spiked to 190ms~ with lots of packet loss.  On the online gaming servers it is 120ms~, and this is very frustrating. It's also really slow loading webpages and trying to watch youtube videos.
    I am connected through an ethernet cable and I've tried resetting the router and whatnot.
    Help.

    The only suggestion I can make is that you change the DNS server you're using.  That may change the routing you get to the west coast.
    Some users have had good success with Google's DNS server, 8.8.8.8 or 8.8.4.4, or OpenDNS at 208.67.222.222 or 208.78.24.238, or Level 3 at 4.4..2.1.
    Other than that, I suspect what you're seeing is one of the mysteries of the Internet.  I've had numerous times where I usually have good latency to another part of the world and then, for a few days, it gets much worse.  Fortunately, it usually fixes itself.

  • Mac Yosemite Extremely higher ping

    I just updated my Mac Maverick to Yosemite and now I am having issues of extreme lag.
    After Yosemite My ping in CS:GO (Counterstrike Global Offensive) Was around 14mms And now my ping is all the way to the 147-200 making it difficult to play.
    And also when I tried to play Minecraft, my ping was off the charts around 1000+ on a server I always play on with minimal lag. And I also saw a noticeable slowness in loading youtube videos as where in Maverick it is extremely quick.
    Can someone resolve or tell me why this is happening?
    Thanks!

    Some "usual suspects" include Bluetooth (if you don't need it right now, turn it off), and any Cloud-storage solutions such as Dropbox or similar (they seem to spend way too much time syncing again and again and again).

  • Persona management - extremely high logon times

    Hello,
    we're using a dynamic windows 7 pool with persona management activated via GPO.
    Whenever a user logs on a desktop for the first time (so no local profile exists), the logon times can be up to 1 hour!
    The client shows the windows status "waiting for user profile service".
    Here are some lines from the persona log (the user name here is "sgsas"):
    [15187289][05/19/2015 05:55:55:0985][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming
    [15187079][05/19/2015 05:55:56:0000][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\Tracing, Value: 0x2
    [15187316][05/19/2015 05:55:56:0000][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Apple Computer
    [15187337][05/19/2015 05:55:56:0016][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Apple Computer
    [15187347][05/19/2015 05:55:56:0016][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Apple Computer
    [15187316][05/19/2015 05:55:56:0016][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Apple Computer, Value: 0x2
    [15187355][05/19/2015 05:55:56:0016][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\desktop.ini, 0xC0000034
    [15187355][05/19/2015 05:55:56:0016][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\desktop.ini
    [15187355][05/19/2015 05:55:56:0016][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    [15187355][05/19/2015 05:55:56:0016][RTOLogon!RedirectFile
    ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
    [15187367][05/19/2015 05:55:56:0032][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\desktop.ini, 0xC0000034
    [15187367][05/19/2015 05:55:56:0032][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\desktop.ini
    [15187367][05/19/2015 05:55:56:0032][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    [15187367][05/19/2015 05:55:56:0032][RTOLogon!RedirectFile
    ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
    [15187409][05/19/2015 05:55:56:0047][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Media Center Programs
    [15187422][05/19/2015 05:55:56:0047][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Media Center Programs
    [15187424][05/19/2015 05:55:56:0047][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Media Center Programs
    [15187409][05/19/2015 05:55:56:0047][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Media Center Programs, Value: 0x2
    [15187449][05/19/2015 05:55:56:0063][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia
    [15187463][05/19/2015 05:55:56:0078][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia
    [15187468][05/19/2015 05:55:56:0078][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia
    [15187449][05/19/2015 05:55:56:0078][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia, Value: 0x2
    [15187482][05/19/2015 05:55:56:0094][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player
    [15187498][05/19/2015 05:55:56:0094][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player
    [15187511][05/19/2015 05:55:56:0110][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player
    [15187482][05/19/2015 05:55:56:0110][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player, Value: 0x2
    [15187516][05/19/2015 05:55:56:0125][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\desktop.ini, 0xC0000034
    [15187516][05/19/2015 05:55:56:0125][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\desktop.ini
    [15187516][05/19/2015 05:55:56:0125][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    [15187516][05/19/2015 05:55:56:0125][RTOLogon!RedirectFile
    ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
    [15187552][05/19/2015 05:55:56:0125][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
    [15187576][05/19/2015 05:55:56:0141][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
    [15187581][05/19/2015 05:55:56:0141][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com
    [15187552][05/19/2015 05:55:56:0156][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com, Value: 0x2
    [15187588][05/19/2015 05:55:56:0156][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\desktop.ini, 0xC0000034
    [15187588][05/19/2015 05:55:56:0156][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\desktop.ini
    [15187588][05/19/2015 05:55:56:0156][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    [15187588][05/19/2015 05:55:56:0156][RTOLogon!RedirectFile
    ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
    [15187632][05/19/2015 05:55:56:0172][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin
    [15187655][05/19/2015 05:55:56:0188][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin
    [15187660][05/19/2015 05:55:56:0188][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin
    [15187632][05/19/2015 05:55:56:0188][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin, Value: 0x2
    [15187665][05/19/2015 05:55:56:0188][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\desktop.ini, 0xC0000034
    [15187665][05/19/2015 05:55:56:0188][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\desktop.ini
    [15187665][05/19/2015 05:55:56:0188][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    [15187665][05/19/2015 05:55:56:0188][RTOLogon!RedirectFile
    ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
    [15187717][05/19/2015 05:55:56:0219][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
    [15187745][05/19/2015 05:55:56:0234][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
    [15187754][05/19/2015 05:55:56:0234][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller
    [15187717][05/19/2015 05:55:56:0234][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\airappinstaller, Value: 0x2
    [15187761][05/19/2015 05:55:56:0250][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\desktop.ini, 0xC0000034
    [15187761][05/19/2015 05:55:56:0250][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\desktop.ini
    [15187761][05/19/2015 05:55:56:0250][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    [15187761][05/19/2015 05:55:56:0250][RTOLogon!RedirectFile
    ] RTORetrieveOfflineFile Returned: Process: System, Offline: 0, 0x80070002
    [15187861][05/19/2015 05:55:56:0328][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com
    [15187881][05/19/2015 05:55:56:0344][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com
    [15187887][05/19/2015 05:55:56:0344][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com
    [15187861][05/19/2015 05:55:56:0344][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com, Value: 0x2
    [15187900][05/19/2015 05:55:56:0359][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support
    [15187923][05/19/2015 05:55:56:0375][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support
    [15187928][05/19/2015 05:55:56:0375][RTOLogon!VMWQueryEA  
    ] No EAs Found: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support
    [15187900][05/19/2015 05:55:56:0375][RTOLogon!VMWSetEA    
    ] Set EA: File: \Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\support, Value: 0x2
    [15187936][05/19/2015 05:55:56:0390][RTOLogon!RedirectFile
    ] VMWGetFileInfo Failed: Process: System, File: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\desktop.ini, 0xC0000034
    [15187936][05/19/2015 05:55:56:0390][RTOLogon!RTORetrieveOfflineFile] Retrieved User Identity: Path: \Device\HarddiskVolume2\Users\sgsas\AppData\Roaming\Macromedia\Flash Player\macromedia.com\desktop.ini
    [15187936][05/19/2015 05:55:56:0390][RTOLogon!RTORetrieveOfflineFile] Received FALSE From Service: 0x0, ulResult: 0x80070002
    I cant find anything about "No EAS Found".
    Any ideas?
    Thanks in advance
    tim

    Hello h3nkY,
    thanks for your advice. I will try that.
    Besides, I saw this entry in another log on the client right before the logon process freezes for long time:
    [MessageFrameWork] Client/agent channel pending wssm to start
    Does it mean the clients is waiting for the persona sync or could it be something else?
    Thanks again.
    Tim

  • Very Slow Internet + High Ping

    I am on a Sager laptop running Windows 7 and using an Airport Extreme Base Station as my router. I don't know how the router is set up or even how to access the router from my computer. My roommate set up the internet before I moved in. I have already contacted my internet provider and they believe my slow service + extremely high pings when I try to play any online game are a result of my router.
    I am just looking for a way to correct my issue. I would also like to know how I can even access my router from my computer. Thanks.

    +Is there any way for the owner of the device to limit the amount of bandwidth I am receiving??+
    No.
    +but I really don't understand why my internet is so crummy.+
    Interference from other wireless networks or cordless phones is usually the cause of issues like this. If you have a cordless phone there, turn it off for an hour or so to see if things improve. Unfortunately, there's not much you can do about a neighbor's cordless phone causing problems or another wireless network.
    +If I could access the utility what would you suggest I check?+
    You can access AirPort Utility by going to the Downloads link on the main forum page. But, you won't be able to access any of the settings on the AirPort Extreme unless you have the device password, which is different than the wireless password. The first thing to do is try different channel settings for the wireless to see if you can find some clear airspace.

  • High Pings, slow performance. Good line stats. P...

    Hi 
    I am suffering from very high ping times and variable download speeds.  I normally get about 15ms ping and 12-15Mb download.  I am currently getting 200-500ms ping times and 1Mb-6Mb download and significant packet loss.  Ping test gives me a server in holland as fastest server!
    My line stats look fine - problem doesn't seem to be the local loop.
    I swapped the ECI modem for a Hauwei from eBay in case that was causing an issue (and so I could access the stats) but it didn't improve things.  Any clue?  Do you know how to get to someone in BT  that I can have a sensible conversation with?  I am preparing myself for the usual long drawn out fight with the helpdesk and hours on the phone.
    1) Exchange and cabinet details
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number *********** on Exchange HARPENDEN is served by Cabinet 49
    Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date  High Low High Low    
    FTTC Range A (Clean)
    17
    10.6
    1.3
    0.8
    Available
    FTTC Range B (Impacted)
    13.4
    5.3
    1.2
    0.5
    Available
    WBC ADSL 2+
    Up to 2.5
    1 to 4
    Available
    ADSL Max
    Up to 2
    1 to 3.5
    Available
    WBC Fixed Rate
    1 
    Available
    Fixed Rate
    1 
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    2) DSL Modem Details
    Device
    Help
    Product type
    EchoLife HG612  
    Device ID
    10C61F-21530315408K25030366
    Hardware version
    VER.B
    Software version
    V100R001C01B030SP08
    Firmware version
    A2pv6C038m.d24j
    Batch number
    BC1P6.030.A2pv6C038m.d24j
    System up time
    0 days 1 hours 18 minutes 15 seconds
    3) DSL Line Stats
    Connection Status
    Help
    Mode
    VDSL2  
    Traffic type
    PTM  
    DSL synchronization status
    Up  
    DSL up time
    0  
    Line Status
    Help
    Downstream
    Upstream
    Attainable rate (kbit/s)
    15524
    1134
    SNR margin (dB)
    30.9
    0
    Line attenuation (dB)
    10.1
    10.5
    Output power (dBmV)
    10.1
    10.5
    Statistics
    Help
    Path 0
    Path 1
    Downstream
    Upstream
    Downstream
    Upstream
    Line rate (kbit/s)
    14999 
    1077 
    0 
    0 
    CRC errors
    222 
    138 
    18 
    18 
    FEC errors
    0 
    3 
    4 
    0 
    HEC errors
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    58 
    32 
    32 
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    Retrain Reason: 0
    Last initialization procedure status: 0
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    Bearer: 0, Upstream rate = 1077 Kbps, Downstream rate = 14999 Kbps
    Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
    Discovery Phase (Initial) Band Plan
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    DS: (33,859) (1216,1961) (2793,3970) 
    Medley Phase (Final) Band Plan
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    DS: (33,859) 
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    Attainable Net Data Rate:     1134 kbps     15580 kbps
    Actual Aggregate Tx Power:       10.5 dBm     10.1 dBm
    ==================================================​==================================
    VDSL Band StatusU0U1U2U3U4D1D2D3
      Line Attenuation(dB): 13.4  N/A  N/A  N/A  N/A 28.2 86.8  N/A
    Signal Attenuation(dB): 13.4  N/A  N/A  N/A  N/A 44.8  N/A  N/A
    SNR Margin(dB): 6.8  N/A  N/A  N/A  N/A 6.7  N/A  N/A
    TX Power(dBm): 10.5  N/A  N/A  N/A  N/A 10.1  N/A  N/A

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