Extremely high pings

Question

Hello, I'm new in Sky, I changed from my previous provided because for the last month or so I've been experiecing high pings while playing and slow browser navigation during peak hours. I just find out that probably this wasn't because the provider... so I probably made the wrong decission. The problem I've now is that I have even higher pings. To be honest, I've been just 1 day using Sky but since it's the same problem that I was previously having with my previous provider I assume it won't be magically fixed. The ping, in ms, is not as much as with my previous provider (before it went up to 700) but last longer, while before it was 5 seconds every 30, now seems to be 1 minute every 2, longer periods and more constant but pings of about 350-400 Below are some details in case this is not due to congestion (hopefully is not)  and you could have other ideas (by the way, it happens with ethernet cable and wifi, the channel I have is also the most uncommon in the area) Broadband LinkDownstreamUpstreamConnection Speed20238 kbps1295 kbpsLine Attenuation22.0 dB14.0 dBNoise Margin6.1 dB9.9 dB Thank you, will keep informed on how this goes tomorrow

Answer 1

That's true the ping with the router was too high and that I did the test with wifi but I've the same problem with the cable, and also a few things to consider 1. The problem is only happening on peak hours (even if is with Wifi, it should then be the whole day)2. The router is new, received it last week3. The laptop was 1 meter from the router at the time of testing Considering all the above, I should still have a decent ping, as I do in the morning as I've always had with other providers.
Tracert right now, with Wifi, exact same setting and distance from router.  Will do another one tomorrow with the ethernet cable at peak time and send it over  C:\Users\ProvoS>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
  1     4 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2    22 ms    16 ms    15 ms  sr15.syost.isp.sky.com [2.127.238.90]
  3    18 ms    18 ms    18 ms  ip-89-200-131-248.ov.easynet.net [89.200.131.248
  4    18 ms    18 ms    17 ms  ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    19 ms    17 ms    17 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
  8    20 ms    16 ms    19 ms  132.185.255.149
  9    16 ms    16 ms    17 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
Trace complete.