Extremely slow broadband all of a sudden
Hi new to the forum in a bid to solve my broadband speeds. Everything been fine before now with speeds up to 6 meg
(if this is the correct term).
Suddenly since Thusday of last week it has become almost unusable for anything other than simple text based browsing with my speed dropping to 0.12 mbps.
Here are the details from the hub 2.0, if anyone can understand it, i have reset it this morning and changed the filter in the master socket which the hub is connected to.
Connection Information
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 00:58:59
Downstream
6,048 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.3 dB / 21.0 dB
Line attenuation (Down/Up)
15.0 dB / 10.0 dB
Output power (Down/Up)
9.5 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
2009 / 3
CRC Errors (Down/Up)
883 / 6
HEC Errors (Down/Up)
1503 / 1
Error Seconds (Local/Remote)
720 / 5
Solved!
Go to Solution.
Thanks for a quick reply! Just ran speed test and results below, did the silent line test and it seems ok too. Just for info i live "as the crow flies" around 300 metres from the town exchange.
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
103 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 103 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :6048 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Similar Messages
-
Really slow broadband all of a sudden.
Chatted to a bloke from BT both through the online chat and again on the phone about this issue and he said he would change some settings his end to try and increase our broadband speed. The broadband used to be fine, could stream videos just fine, browse the internet without any issues then all of a sudden the speed has dropped to below 1mbps (582kbps using the speedtester.bt.com).
The speedtester itself said that an "acceptable" speed should be between 600kb-7.5mbps. Frankly that is a bit of a joke as 600kbps is near enough where it is currently and even the 3G signal my iPhone is getting here loads web pages faster.
Just to reiterate, the speed was fine up until about 4-5 days ago.
Wiring inside house hasn't changed, don't have any extension sockets using homehub 2.0.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:26:40
Downstream
8,064 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.6 dB / 31.0 dB
Line attenuation (Down/Up)
21.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Please Help!!!After no luck whatsoever with the people on the online chat help system and after 3 calls to the customer help number I have finally been told that there is nothing wrong with my houses wiring, router etc etc. But the problem seems to lie (after the fourth line test in as many days) on the line between my house and the exchange!!!
How is it the other people that conducted line tests couldn't see that or did they not both and just spout some BS at me as they couldn't be bothered to actually get to the bottom of this issue?! Perplexes me how the first 3 line tests I was kept on the line whilst they carried out the test but on the fourth time of asking I was told that whilst a line test was underway I should not use the landline at all...
Pretty shoddy customer service to me from the first bunch of people I spoke to. Not happy.
Now I have been told that I will have to wait another 2-3 days until and engineer examines the line and possibly even longer after that until the problem gets fixed and its been broken for over a week now!! What are we BT customers actually paying for?! -
Extremely slow mbp all of the sudden
I have a mbp that is about 3 years old. When I turned it on last night, it took forever to start up, and every program I was using ran extremely slow, often displaying the spinning color wheel. When I had last used the computer before this it worked just fine with no slowness. This has never happened before. I checked the Activity Monitor and nothing seems to be hogging a ton of memory or processor power. My hard drive is not near to being full.
Any suggestions?
Thank you!One common cause is a failing harddrive. I hope you have your data backed up; a cloned external harddrive is recommended. Can you check your SMART status is Disk Utility? That can be a major clue if the drive is failing, but not definitive. With a cloned external drive, you can also boot from it and if that runs normally, another clue pointing to the internal drive.
Of course, there could be any number of other causes. -
Extremely slow mac all of a sudden, Frequent SPOD
Today I started getting some pretty severe slowdown/performance problems with the Macbook Pro that I've been using. My EtreCheck log sheet is attached at the end of this message.
What I was doing before -The last time I remember was that I was having issues with Firefox and did some "Force Quit" commands and then tried to re-install a fresh copy. I did not install MacKeeper or anything like that.
System-
2.5 GHz, Macbook Pro (13 inch display)
4 GB
Problems -
The problems started rather suddenly this morning. Since then, the computer basically runs extremely slowly and crashes often. This includes frequent "spinning wheels of death" for programs/commands executed by mouse clicking. For programs that are not run by this the commands generally just 'hang' for various stretches of time.
Things I've done/checked -
So far, I've done several things to either fix the problem or diagnose it. No effects as far as I can see:
- used Activity Monitor to verify that the system is not paging the hard drive (i.e. that I'm out of RAM) and that there are no programs chewing up a large amount of CPU. . System is not paging the hard drive no problems using a ton of CPU.
- cleared the Dynamic Link Editor Cache from here:
sudo update_dyld_shared_cache -force
- Used EtreCheck (output attached below).
Things I've noticed
- GUI-executed programs get the spinning wheel of death; those executed from command line hang.
- During a 'hang', different tabs of a web browser become invisible.
- If I execute IDL (a programming/image display language) from Terminal in a new directory, it hangs the first time or will hang periodically. If I exit and then execute again it loads progressively faster. Same thing happens with simple unix commands like "ls" or "pwd"
Things I've yet to do- I haven't run Disk Utility yet. The initial time estimate for running it was very long, so I thought I would try to solve the problem in other ways first.
- I have not tried to wipe the hard drive.
EtreCheck log sheet
Problem description:
I have frequent “Spinning Wheel of Death” freezes for commands I execute with a GUI/mouse clicking, hanging with command line executables (e.g. in Terminal) and overall slowness.
EtreCheck version: 2.0.11 (98)
Report generated November 3, 2014 2:18:03 PM HST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.8.4 (12E55) - Uptime: 0:44:30
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (105.83 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/ASD Standard Apps/Internet/FTP & SFTP clients/Transmit.app
[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) Support
/Applications/ASD Standard Apps/Utilities/Temperature Monitor 4.96/TemperatureMonitor.app
[not loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) Support
/System/Library/Extensions
[loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.1) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSB (1.1.8 - SDK 10.5) Support
/System/Library/Extensions/MotMobileUSB.kext/Contents/PlugIns
[not loaded] com.motorola-mobility.driver.MotMobileMS (1.0.0 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileMTP (1.1.8 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLAN (1.1.8 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBLANMerge (1.1.8 - SDK 10.5) Support
[not loaded] com.motorola-mobility.driver.MotMobileUSBSwch (1.1.8 - SDK 10.5) Support
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[running] com.motorola.motohelper.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.motorola-mobility.mmcfgd.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.189
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.3.7 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Silverlight: Version: 5.1.20125.0 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 67 Check version
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
TeXDistPrefPane Support
Time Machine: ℹ️
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Destinations:
My Book [Local]
Total size: 2.00 TB
Total number of backups: 31
Oldest backup: 2012-09-22 01:18:32 +0000
Last backup: 2014-10-16 01:02:18 +0000
Size of backup disk: Excellent
Backup size 2.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
10% Dropbox
3% WindowServer
3% Google Chrome
3% Terminal
2% hidd
Top Processes by Memory: ℹ️
146 MB Finder
112 MB Google Chrome
103 MB mds
94 MB Dropbox
60 MB WindowServer
Virtual Memory Information: ℹ️
1.32 GB Free RAM
1.48 GB Active RAM
236 MB Inactive RAM
1.25 GB Wired RAM
477 MB Page-ins
0 B Page-outsI followed what Linc recommended on another forum here, running the bash script he produced:
MacbookPro started running really slow. Please help...
The good news is that it doesn't look like I'm getting I/O errors. I am getting a lot of other things that are confusing to me.
Start time: 13:44:33 11/07/14
Model Identifier: MacBookPro9,2
System Version: OS X 10.8.5 (12F45)
Kernel Version: Darwin 12.5.0
Time since boot: 13 minutes
Log
Nov 7 09:28:05 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:34:14 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:35:08 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:35:56 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:36:18 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:48:19 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:48:34 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:48:48 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:49:35 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:50:08 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:50:29 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:58:33 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 09:59:27 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 10:02:43 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 10:06:22 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 10:09:54 wl0: Roamed or switched channel, reason #8, bssid c8
Nov 7 10:10:43 PM notification timeout (pid 41, loginwindow)
Nov 7 10:10:43 PM notification timeout (pid 41, loginwindow)
Nov 7 10:10:43 PM notification timeout (pid 140, Finder)
Nov 7 10:10:43 PM notification timeout (pid 140, Finder)
Nov 7 10:11:14 PM notification timeout (pid 31, powerd)
Nov 7 11:07:37 wl0: Roamed or switched channel, reason #2, bssid 00
Nov 7 13:32:37 jnl: unknown-dev: replay_journal: from: 36371968 to: 6909440 (joffset 0x1238a000)
Nov 7 13:32:37 jnl: unknown-dev: journal replay done.
Nov 7 13:34:29 wl0: Roamed or switched channel, reason #8, bssid 00
I/O per process: kextcache (UID 0) is using 2 MB/s
kexts
com.globaldelight.driver.
BoomDevice (1.1)
Daemons
org.macosforge.xquartz.privileged_startx
com.oracle.java.JavaUpdateHelper
com.motorola-mobility.mmcfgd
com.microsoft.office.licensing.helper
com.google.keystone.daemon
com.adobe.fpsaud
Agents
org.macosforge.xquartz.startx
com.motorola.motohelper
com.google.keystone.system.agent
com.adobe.ARM.UUID
launchd
/System/Library/LaunchDaemons/com.apple.xprotectupdater.plist
- com.apple.xprotectupdater
/Library/LaunchAgents/com.google.keystone.agent.plist
- com.google.keystone.system.agent
/Library/LaunchAgents/com.motorola.motohelper.plist
- com.motorola.motohelper
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
- org.macosforge.xquartz.startx
/Library/LaunchDaemons/com.adobe.fpsaud.plist
- com.adobe.fpsaud
/Library/LaunchDaemons/com.google.keystone.daemon.plist
- com.google.keystone.daemon
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
- com.microsoft.office.licensing.helper
/Library/LaunchDaemons/com.motorola-mobility.mmcfgd.plist
- com.motorola-mobility.mmcfgd
/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
- com.oracle.java.JavaUpdateHelper
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
- org.macosforge.xquartz.privileged_startx
Library/LaunchAgents/com.adobe.ARM.UUID.plist
- com.adobe.ARM.UUID
Bundles
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
- net.telestream.wmv.import
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
- com.adobe.acrobat.pdfviewer
/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin
- com.adobe.acrobat.pdfviewerNPAPI
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin
- com.google.googletalkbrowserplugin
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.apple.java.JavaAppletPlugin
/Library/Internet Plug-Ins/o1dbrowserplugin.plugin
- com.google.o1dbrowserplugin
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/Flip4Mac WMV.prefPane
- net.telestream.wmv.prefpane
/Library/PreferencePanes/TeXDistPrefPane.prefPane
- comp.text.tex.distribution.preference
/Library/QuickTime/Flip4Mac WMV Advanced.component
- net.telestream.wmv.advanced
/Library/QuickTime/Flip4Mac WMV Export.component
- net.telestream.wmv.export
/Library/QuickTime/Flip4Mac WMV Import.component
- net.telestream.wmv.import
Library/Address Book Plug-Ins/SkypeABDialer.bundle
- com.skype.skypeabdialer
Library/Address Book Plug-Ins/SkypeABSMS.bundle
- com.skype.skypeabsms
Library/Address Book Plug-Ins/YMsgrCallABPlugin.bundle
- com.yahoo.YMsgrCallABPlugin
Library/Address Book Plug-Ins/YMsgrMsnABPlugin.bundle
- com.yahoo.YMsgrMsnABPlugin
Library/Address Book Plug-Ins/YMsgrSmsABPlugin.bundle
- com.yahoo.YMsgrSmsABPlugin
Library/Address Book Plug-Ins/YMsgrYimABPlugin.bundle
- com.yahoo.YMsgrYimABPlugin
Library/Services/GraphicConverter.service
- com.lemkesoft.graphicconverter.GraphicConverter-Service
Apps
/Applications/Dropbox.app
Contents of /System/Library/LaunchAgents/com.apple.AirPortBaseStationAgent.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.AirPortBaseStationAgent</string>
<key>EnableTransactions</key>
<true/>
<key>LowPriorityIO</key>
<true/>
<key>LimitLoadToSessionType</key>
<string>Aqua</string>
<key>LaunchEvents</key>
<dict>
<key>com.apple.distnoted.matching</key>
<dict>
<key>com.apple.airport.agent.prefschanged</key>
<dict>
<key>Name</key>
<string>com.apple.airport.agent</string>
</dict>
</dict>
<key>com.apple.bonjour.events</key>
<dict>
<key>com.apple.airport.agent.add</key>
...and 19 more line(s)
Contents of /System/Library/LaunchDaemons/com.apple.xprotectupdater.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>Label</key>
<string>com.apple.xprotectupdater</string>
<key>ProgramArguments</key>
<array>
<string>/usr/libexec/XProtectUpdater</string>
</array>
<key>RunAtLoad</key>
<true/>
<key>StartCalendarInterval</key>
<dict>
<key>Hour</key>
<integer>2</integer>
<key>Minute</key>
<integer>4</integer>
</dict>
</dict>
</plist>
Font issues: 36
DNS: 128.171.1.1
Wi-Fi
link auth: none
Restricted files: 1767
Elapsed time (s): 2096 -
Extreme slow voice all the time +Virtual Keyboard problem
Hi,
Just I purchased 15 day ago, I am facing below problem since I bought, please help.
Extreme slow voice all the time ex. during the call, music listen, FM listen time, even I have set HIGH volume using right top button.
Virtual Keyboard don’t change to vertical, even I have set the Auto Rotation on.
Why it takes 9 hrs to charge full?
Thanks in advance.Hi,
Just I purchased 15 day ago, I am facing below problem since I bought, please help.
Extreme slow voice all the time ex. during the call, music listen, FM listen time, even I have set HIGH volume using right top button.
Virtual Keyboard don’t change to vertical, even I have set the Auto Rotation on.
Why it takes 9 hrs to charge full?
Thanks in advance. -
Please help - extremely slow broadband/ technical ...
Hi there,
for approx 2 weeks now there has been a change in our broadband connection. We have always experienced an acceptable broadband speed, but something suddenly changed recently and has left our broadband incredibly slow.
I noticed there was a BT openworld van in our street approx two weeks ago who seemed to be there for the whole day working on the telephone pole. Since he left that afternoon we have had terrible problems with our connection.
We are no longer able to do simple things such as stream videos, download anything or even open multiple tabs when browsing - its just too slow!
I did try a speed test linked from these forums which showed that the IP profile for my line is 135kbps, download speed achieved was 116kbps and "an upstream test was not conducted on this line due to a technical issue"
I'll be totally honest and say this all means nothing to me - I just want my broadband restored to its former self and actually be able to use it properly!
HELP!I run the initial speedtest using my ethernet cable - those hub readings were wifi connection.
Here are the speedtest results run a second time (ethernet)
download speed 0.13mbps upload speed 0.36mbps http://www.speedtest.net/result/1466971666.png
Here are the hub readings also whilst still connected via ethernet
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:23:36
Downstream:
2.188 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 18.0 dB
Line attenuation (Down/Up):
56.4 dB / 31.5 dB
Output power (Down/Up):
17.6 dBm / 12.3 dBm
FEC Events (Down/Up):
4639 / 0
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
10 / 0
Error Seconds (Local/Remote):
2 / 0 -
Extremely Slow Broadband + No Dial Tone
Hi there, I'm looking for some help.
Just a few details first.
BT Total Broadband
HUB: HomeHub 2.0
Residing: S66, South Yorkshire
Speed: Up to 20mb (Apparently - normally around 7ish.)
3 machines connected: 2 Wireless Laptops and Ethernet LAN connected PC. Only the PC is currently connected.
So, the problem I'm having is that the Internet, as of around... 2pm yesterday, has been EXTREMELY slow. I've run speed tests, reset the HUB, restarted the HUB, returned to default on the HUB and everything. It's currently running at a seriously reduced rate. Not to mention - for some reason, no matter which socket I plug the Phone in, the landline is completely dead.
ADSL Information from HUB.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:26
Downstream
256 Kbps
Upstream
256 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.9 dB / 6.0 dB
Line attenuation (Down/Up)
62.5 dB / 31.5 dB
Output power (Down/Up)
1.3 dBm / 0.5 dBm
As you can see, the upstream and downstream is terribly low. I can't see us being capped because we upgraded the internet not 2 months ago in which we were advised, unlimited broadband - that being said, there is no way we could have broken the fair usage policy as even though there are 3 machines connected some days, the two laptops are used by my girlfriend and her mother, for things like Facebook, not streaming 55 million movies.
That being said, even if we hammered the internet on a minutely basis and DID exceed the fair usage policy - it doesn't explain why the landline is completely dead. Even the phone has no power - which is odd - because none of them do.
There seems to be 3 faults in areas I'm not even sure are close to us - but could that affect us? I'm not sure.
Any assistance with this would be awesome, as it seems the BT Broadband Help system is incredibly useless at best and I have absolutely no way of contacting BT themselves, due to the dead phone and well - I've heard BT have a live chat thing on the website, but finding it seems they LOVE to hide it.
Thanks in advance,
RobertOkay, new turn of events. The phone is apparently working - both my Nan and Girlfriend have called and it's ringing their side, but my phone must be dead. Awesome BT Phones.
Next - looks like we've been capped - not sure how or why, havn't used anywhere near 10GB this month.
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
126 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 126 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :256 Kbps(DOWN-STREAM), 256 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Have a friend contacting BT to report a fault. Probably isn't one though on the line, seems like the problem with the phone is that the phone is just broken maybe? Which is odd, all it does is sit on the HUB not doing a great deal, no damage to it, nothing spilled on it. -
Hi all,
Ytd all of a sudden my MBP start up becomes extremely slow. It takes ages, around 3 to 5mins or longer. (got no chance to use stopwatch to time it yet) This is what happens.
Press power button -> have the boot up sound -> white screen with apple logo and spinning gear. (from this the wait is unbearable) -> go to a blue screen and wait some more maybe around 1 min -> go to login page and type in password -> long process of loading everything, feel sluggish -> after sometime it works normally again.
From sleep to wake up -> able to open instantly but after logging in, there are freezes for a while.
I don't hear any HDD clicking sounds. I have installed windows 7 via bootcamp as well but that is sometime ago and doesn't give me problems.
My mac HDD left storage is at 170GB, so it shouldn't be because there is not enough space.
Running 8GB RAM.
This is some of the steps that I have tried and not working.
1. Uninstall the software that I installed.
2. Reset PRAM and NVRAM.
3. Change my RAM physically and still behave the same way. (so i believe it is not RAM failure)
4. Try disk repair and permission repair through the CD as well.
5. Try to boot up in verbose mode and saw that loading kernel chace file 'System\Library\Caches\com.apple.kext.caches\Startup\kernelcache_x86_64.3311734 7
(the waiting at that part is very long)
What other thing should I try? Or is this a sign that HDD is failing?
Can anyone know what is this problem?
I search around and most of the solution not helping me at all. =/
I appreciate the helps. Thanks.Your hard drive may be failing. One indicator of a failing drive: slow operation on both the Mac and Windows partitions. Another indicator: inability to reinstall OS X from the original installation discs. Disk Utility and even the Apple Hardware Test provide little useful information in a situation such as yours. However, desktop drives typically have a lifespan of 4-5 years, so failure would not be surprising at this point in time.
You could try to reformat the HDD and reinstall OS X again, though you're likely to hit the same error/timeout road block that tripped you up the first time if the hard drive is failing. So, alternatives:
-- Replace the hard drive. You'll find good instructions at iFixit.com and OWC (macsales.com). OR . . .
-- Install OS X (and, if you need it, Windows, too) on an external drive. You'll get best performance by using your fastest port--that is, FireWire 800 rather than USB 2 on a mid 2010 iMac. -
Major Aperture slow-down all of a sudden
All of a sudden, I'm having performance problems with Aperture. I'm running a Dual-core 2.3GHz G5 with 4.5GB of RAM and a GeForce 7800GT, so this shouldn't be a hardware problem. It seems to be a problem when it's trying to display a lot of images. It will slow down immensely, even to the point where I cannot scroll. The really weird part is when the toolbar item images disappear. Anyone have any idea why this would happen? Thanks
Had the same problem today. It started out fast then after several hours of work it slowly started to get slower and slower until it finally just stopped responding. Restart got it going again but it was still pretty slow. Almost like it was building a cache or scratch file that kept getting larger and slowing the program down.
That was on the DP 2.0 G5 not the Quad -
Problem description:
I upgraded to Yosemite recently. Now my computer acts like it has a virus although my virus checker says it is clean. It is slow, freezes all the time, I have to turn off my computer to get it to work again. I don’t like the new Yosemite.
EtreCheck version: 2.0.7 (93)
Report generated October 30, 2014 at 3:57:56 AM CDT
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:26:55
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (434.65 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
[running] com.zeobit.MacKeeper.Helper.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Genieo Application (/Incompatible Software/Genieo.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
Safari Extensions: ℹ️
Omnibar (Disabled)
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
14% WindowServer
5% Safari
4% Dropbox
2% hidd
1% lsregister
Top Processes by Memory: ℹ️
172 MB Safari
142 MB softwareupdated
90 MB rapportd
66 MB Dropbox
64 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
33 MB Free RAM
1.40 GB Active RAM
1.38 GB Inactive RAM
1.08 GB Wired RAM
4.82 GB Page-ins
237 MB Page-outsThank you all for the help. My mac still freezes. I've deleted what you suggested. I hope it did it right. Can you check and help me out?
Also I went through the list and saw this
MATSHITADVD-R UJ-8A8
Could this be the reason why my CD/DVD player quit working because it's crap?
thanks
Problem description:
My macbook pro still freezes at times and i have to power it off and on again after downloading Yosemite. This never happened prior. This is my second time running etresoft. I deleted the mackeeper as suggested. What else is going on?
EtreCheck version: 2.0.11 (98)
Report generated November 4, 2014 at 10:26:26 AM CST
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,2
1 2.2 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6750M - VRAM: 512 MB
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2 days 18:23:38
Disk Information: ℹ️
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (433.64 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/SmartSwitch.app
[not loaded] com.devguru.driver.SamsungACMControl (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungComposite (1.4.12 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.12 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.12 - SDK 10.6) Support
Problem System Launch Agents: ℹ️
[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.icloud.fmfd.plist
[failed] com.apple.rcd.plist
[failed] com.apple.spindump_agent.plist
[failed] com.apple.telephonyutilities.callservicesd.plist
[failed] com.apple.warmd_agent.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.awdd.plist
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.periodic-weekly.plist
[failed] com.apple.tccd.system.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.trendmicro.itis.dca.plist Support
[running] com.trendmicro.itis.uimgmt.agent.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.trendmicro.icore.av.plist Support
[running] com.trendmicro.icore.main.plist Support
[running] com.trendmicro.icore.wp.plist Support
[running] com.trendmicro.itis.plugin.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.cloud-player.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.trendmicro.itis.uninstaller.plist Support
User Login Items: ℹ️
Flux Application (/Applications/Flux.app)
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Trend Micro Titanium Application (/Applications/TrendMicro.localized/iTIS.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
KiesAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
KiesViaWiFiAgent ApplicationHidden (/Applications/Kies.app/Contents/MacOS/KiesViaWiFiAgent.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
CouponPrinter-FireFox_v2: Version: Version 1.1.7 - SDK 10.5 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
NPRoblox: Version: 1, 2, 8, 25 - SDK 10.9 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Trusteer Endpoint Protection Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
9% Safari
6% WindowServer
5% com.apple.WebKit.Plugin.64
4% hidd
0% authd
Top Processes by Memory: ℹ️
172 MB Safari
146 MB com.apple.WebKit.Plugin.64
56 MB WindowServer
52 MB iTunes
47 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
64 MB Free RAM
1.13 GB Active RAM
1.07 GB Inactive RAM
1.10 GB Wired RAM
23.40 GB Page-ins
1.55 GB Page-outs -
Hey everyone,
My macbook air is just over a month old and has been working great until this week.
Weird things...
Firstly. I turned it on one day and it came up with an error saying my ip adress has been used by another device
Secondly. Random screen saver comes on when i have not changed any settings
FInally. My internet is ridiculously slow. The internet pages need to be refreshed constantly and half the time load after 10 mins or not at all.
My wifi is connected to my iphone which i have been using as internet as the speeds on that are not affectd.
I change my DNS to 8.8.8.8 and did not allow ipv6 with a restart and cleared cache like other forums recommended. Still did nothing but here is an etrecheck report.
Hardware Information:
MacBook Air (13-inch, Mid 2013)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 5000 - VRAM: 1024 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 2 days 2:21:16
Disk Information:
APPLE SSD SD0128F disk0 : (121.33 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 120.47 GB (52.45 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Internal Memory Card Reader 32.03 GB
DIGI CAMERA (disk2s1) /Volumes/DIGI CAMERA: 32.02 GB (31 GB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.67)
Problem System Launch Daemons:
[System] de.novamedia.nmnetmgrd.plist 3rd-Party support link
Problem System Launch Agents:
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[System] com.divx.dms.agent.plist 3rd-Party support link
[System] com.divx.update.agent.plist 3rd-Party support link
[System] de.novamedia.VodafoneDeviceObserver.plist 3rd-Party support link
User Launch Agents:
User Login Items:
iTunesHelper
uTorrent
Vodafone Mobile Broadband
VMCStatusMenu
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
DivX Web Player: Version: 3.1.0.13 - SDK 10.5 3rd-Party support link
Flash Player: Version: 12.0.0.44 - SDK 10.6 3rd-Party support link
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Bad Fonts:
None
Old Applications:
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Library/Application Support/DivX
DivXUpdate: Version: 1.0 - SDK 10.5 3rd-Party support link
DivXMediaServer: Version: 10.1 - SDK 10.5 3rd-Party support link
DivXTransferWizard: Version: 10.1.0 (Build 10.1.0.102) - SDK 10.5 3rd-Party support link
DMSLaunch: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office
Microsoft Graph: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.9 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.9 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Open XML for Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.9 - SDK 10.5 3rd-Party support link
Microsoft Language Register: Version: 14.3.9 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
DivX Converter: Version: 10.1.0 (Build 10.1.0.166) - SDK 10.5 3rd-Party support link
DivX Player: Version: 10.1.0 (Build 11.3.0.40) - SDK 10.5 3rd-Party support link
Time Machine:
Time Machine not configured!
Top Processes by CPU:
6% uTorrent
3% Safari
2% WindowServer
1% Dock
1% Vodafone Mobile Broadband
Top Processes by Memory:
164 MB Mail
131 MB com.apple.IconServicesAgent
127 MB Safari
102 MB QuickTime Player
98 MB WindowServer
Virtual Memory Information:
705 MB Free RAM
1.77 GB Active RAM
948 MB Inactive RAM
625 MB Wired RAM
603 MB Page-ins
0 B Page-outsTamara wrote:
I'd also suggest checking to see if you're in Airplane Mode (under Settings).
Or looking in the upper left of the screen for an airplane icon. -
Extremely slow broadband speed recently
Hi,
I've searched the forums for similar problems, and I'm not the only one who's had this particular one by the looks of it. I've been with BT Broadband for a good year, with no real problems and a pretty consistent downstream speed of around 750kbps (unusable by some peoples standards, but was fine for me) and IP profile to match.
Since about 2 weeks ago this has dropped considerably, to the point where my Homehub will now only sync to around 256kbps, sometimes 300 odd, and obviously this has made the internet pretty miserable to use.
My IP profile is no doubt at the bottom on 135kbps now due to the fact that I've had to try and reset the modem occasionaly to try and get an improvement in Downstream connection, but as far as I can gather from reading replies on this forum, there is no point in leaving the modem connected at 256 downstream or thats as high as my IP profile is going to rise, no matter how many days it's left on.
We've been through all the "connect to master/test socket" and replacing filters, and nothing has changed within the house, so I can't see why the downstream has suddenly decided to plummet after months of working well. I have noticed the noise margin on the router stats page is being a bit erratic (used to be stable at 6db downstream before, now flits between 6 and 13, both down and up).
We've obviously called BT on numerous occasions, with no success or help other than suggesting another engineer visit (last one said there was no problems, other than the fact that he couldn't believe we were happy with 0.5mb speeds ). So any ideas? I know mods on here have been able to solve siimilar problems before, so I'm hoping someone will be able to help me out with this. I'll post router stats and speedtest below, but bear in mind the modem has been restarted again today so connection time and IP profile are no doubt affected by that.
Solved!
Go to Solution.Connection information
Line state
Connected
Connection time
0 days, 0:00:48
Downstream
256 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.6 dB / 13.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
13.1 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
3674 / 0
CRC Errors (Down/Up)
30 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
4
Speedtest -
Not currently working -
Hello, I'm experiencing the same problem all the time. I was connected to BT broadband option 3 in April 2010 and since then I would say I had only a few "happy fast broadband" weeks. Which were at 1-1.5 Mbps. The rest of the time it was at or under 500 Kbps. IPprofile keeps going down, not once it was stuck at 128kbps, engineer visited about 5-6 times. Next visit is on the 8th February, next week. I have to take a day holiday again....etc. Very annoying!
I don't have any extensions, it is only the main BT socket, faceplate down, router connected directly into the socket. I tried a speedtester.bt.com test now, but it failed again. Speedtest.net results:
Ping 85ms (was always around 50-90ms)
Download: 0.15 Mbps
Upload 0.35 Mbps
Exchange is a bit far from me, but sometimes I have managed to get speeds up to 1.7Mbps, so I'm sure the line would be ok with a constant minimum of 1 Mbps. It is very annoying to pay £40 for an unacceptable slow internet. I'm thinking to invest money in legal action to teach BT a lesson and also It would be worth to be in the newspapers with the help of my friends EU wide and let the world know what a bad internet service people are experiencing in the UK.
Any help would be appreciated.
My Router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 22:59:10
Downstream
256 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
27.6 dB / 15.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
12.3 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
13079 / 38
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 31
Error Seconds (Local)
37BT sucks.
-
Extremely slow broadband - BT support not helping....
Hi All,
Hoping someone here can help me, we had broadband installed in our flat with a new line back in April - shortly after the broadband kept dropping with the speed slowing down substantially to below 1MB. After a few calls to BT they found a line fault and fixed it. Since then, on and off, the same thing has been happening and I've currently had the same issue for the past 2 weeks - after numerous calls again, all BT are doing is sending out a new Home Hub 3 which I've yet to receive and I'm doubtful it will help. I've tried the test socket, quiet line test, new fliters, changing wireless channel etc etc. Hoping the mods can help me as based on my stats below, I'm convinced it's a line problem...
Solved!
Go to Solution.Hi ad86,
I'm really glad I could help arrange the engineer to fix your broadband speed. Happy surfing now!
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Mac book pro slow performance all of a sudden.. please help.
Mac book is running slow all of sudden. Please help debug the issue.
Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Read about it here. It contains a link to download EtreCheck. Don't download it from anywhere else (such as may be found by following the results of an Internet search).
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
System performance problems for reasons that cannot be isolated to any other cause justify an SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial.
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