Extremely slow broadband speed recently

Hi,
I've searched the forums for similar problems, and I'm not the only one who's had this particular one by the looks of it. I've been with BT Broadband for a good year, with no real problems and a pretty consistent downstream speed of around 750kbps (unusable by some peoples standards, but was fine for me) and IP profile to match.
Since about 2 weeks ago this has dropped considerably, to the point where my Homehub will now only sync to around 256kbps, sometimes 300 odd, and obviously this has made the internet pretty miserable to use.
My IP profile is no doubt at the bottom on 135kbps now due to the fact that I've had to try and reset the modem occasionaly to try and get an improvement in Downstream connection, but as far as I can gather from reading replies on this forum, there is no point in leaving the modem connected at 256 downstream or thats as high as my IP profile is going to rise, no matter how many days it's left on.
We've been through all the "connect to master/test socket" and replacing filters, and nothing has changed within the house, so I can't see why the downstream has suddenly decided to plummet after months of working well. I have noticed the noise margin on the router stats page is being a bit erratic (used to be stable at 6db downstream before, now flits between 6 and 13, both down and up).
We've obviously called BT on numerous occasions, with no success or help other than suggesting another engineer visit (last one said there was no problems, other than the fact that he couldn't believe we were happy with 0.5mb speeds ). So any ideas? I know mods on here have been able to solve siimilar problems before, so I'm hoping someone will be able to help me out with this. I'll post router stats and speedtest below, but bear in mind the modem has been restarted again today so connection time and IP profile are no doubt affected by that.
Solved!
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Connection information
Line state
Connected
Connection time
0 days, 0:00:48
Downstream
256 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.6 dB / 13.0 dB
Line attenuation (Down/Up)
63.5 dB / 31.5 dB
Output power (Down/Up)
13.1 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
3674 / 0
CRC Errors (Down/Up)
30 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
4
Speedtest -
Not currently working

Similar Messages

Extremely slow broadband speed

Hi,
Any help would be appreciated
I have recently had to move from my old BT Wireless Network 1250 route as it finally gave up after a number of years to the BT Home Hub V1.5, that has been in storage since it was sent to me.
The problem is the speed of the broadband has dropped considerably from a comfortable average of 3.5Mb to 0.5MB.
I changed the routers last Monday and the speed was slow during the week, I also had to restart the router on Friday as I installed the BT Broadband Accelerator that had just arrived.
The results from the BT Speed test are
Download speedachieved during the test was - 457 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The Home Hubs information is
Uptime:
2 days, 0:10:04
Modulation:
G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]:
448 / 6,784
Data Transferred (Sent/Received) [MB/MB]:
36.56 / 187.42
Output Power (Up/Down) [dBm]:
11.5 / 19.5
Line Attenuation (Up/Down) [dB]:
17.0 / 34.0
SN Margin (Up/Down) [dB]:
18.0 / 12.5
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
0 / 0
FEC Errors (Up/Down):
0 / 28,398
CRC Errors (Up/Down):
0 / 10
HEC Errors (Up/Down):
0 / 8
Line Profile:
Interleaved
Any help anybody could give would be really appreciated

Hi Christopher,
Recently you have synced at a very low speed which has driven your IP Profile down to 500kbps.
This will take around 5 days maximum to clear up. Make sure that you do not restart your router during this period.
Hope this helps
Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.

From the old forum.... Slow broadband speeds in th...

FROM THE OLD FORUM Original post by John Jorgensen...
Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 9:17 AM
Click to report abuse...        Click to reply to this thread    Reply
Hi,
I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
Thanks
John
alison griffiths
Posts: 54
Registered: 11/3/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
John Jorgensen
Posts: 2
Registered: 9/2/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths
Click to report abuse...        Click to reply to this thread    Reply
Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
I really dont wanna phone India, I deal with them 5 days a week as is...
Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
anthony dickerson
Posts: 72
Registered: 4/26/07
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
You will never get decent speeds on Iplayer,
BT limit it because they want you to subscribe to their precious BT Vision service.
The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
Paddy B Mod
Posts: 199
Registered: 10/13/08
   Slow broadband speeds in the evening all of a sudden
Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson
Click to report abuse...        Click to reply to this thread    Reply
Hi John,
I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
Thanks
Paddy
BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
Mateusz Sokolin...
Posts: 2
Registered: 10/11/08
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen
Click to report abuse...        Click to reply to this thread    Reply
Well John i'll tell you what it is...
First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
OK here it goes....
If you look at your contract, find a rule that says Fair Usage Policy.
Basically it states that BT will cap anyone that is abusing their lines.
However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
Ok time to explain my frustration about FUP.
Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
Next month same issue solved exactly the same way.
After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
So just want to say that BT is rubbish that can't keep their word.
I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
1. No clear explanation of what FUP is.
2. Does not states the amount of downloaded data required to have cap on the acount
3. Does not states for how long it will be applied
4. Does not states when it will be applied
If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
Alex Owen
Posts: 3
Registered: 12/13/09
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...
Click to report abuse...        Click to reply to this thread    Reply
@Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
Edited by: Alex Owen on Jan 24, 2010 9:36 PM
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen
Click to report abuse...        Click to reply to this thread    Reply
You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
Computer Geek
Posts: 429
Registered: 7/22/05
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
Why have you joined BT Option 3 when you can not get what BT can offer?
No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
CG
amanda jones
Posts: 33
Registered: 1/8/10
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek
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we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
Clare Thurston
Posts: 4
Registered: 10/17/06
   Re: Slow broadband speeds in the evening all of a sudden
Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones
Click to report abuse...        Click to reply to this thread    Reply
Hi Amanda,
I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
but
For the past 2 weeks peak traffic has murdered my connection.
I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
I think its resonable to experience drop off but 90%!!!
BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
I can think of no recourse other than to approach trading standards...
Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
That is what BT vision customers are in essence are getting + what ever their PC is using.
Fair usage? what about Fair Supply.

Very slow broadband speeds

Hello
My first post, and I'm hoping that someone will be able to help me with this.
For a few days now, I've been experiencing very slow broadband speeds (100kbps or less), in contrast to the 1.5 - 2Mbps that I would usually expect to get. I've been on hold to BT technical support for some time, and have got through twice, on both occasions being told that this is a widespread issue and to wait until the next day. However, I'm not seeing any improvement. I'm aware of the problems in Edinburgh and the North of England,but I'm in East Anglia.
speedtester.bt.com shows:
Your configured download throughput speed for this service is 135 k
and then:
Two consecutive attempts have failed to initialise an Assured Rate session for your service.Please raise a fault with your service provider stating that the Performance Tester tool indicated a problem with initialising your Assured Rate session. <script type="text/javascript">// paintProgressAndMessageTestBar(-1,""); paintProgressAndMessageOnBar(-1,'An Error has Occured! '); // </script>
My hub stats are:
ADSL line status
Connection information
Line state Connected
Connection time 1 day, 13:59:54
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.0 dB / 19.0 dB
Line attenuation (Down/Up) 60.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 4586 / 92
CRC Errors (Down/Up) 297 / 2147480000
HEC Errors (Down/Up) nil / 72
Error Seconds (Local) 221
I hope this is enough information, but I'll happily supply anything else if I can. The uptime of 1.5 days is the time since I was advised to restart / reset to defaults etc.
Thanks for any help.
Deej.

Once a line is stable and working well, it's best left running 24/7
Interventions like resets, replacing accelerators, unplugging the router etc. will cause line "flapping"
And the dslam sees this as instability, and in turn the BRAS lowers the IP profile ....
This is done to achieve stability, and decrease throughput purposefully, all done automatically.
What you have to do, is cure any line noise, plug directly into the master or test socket behind the NTE
faceplate, leave it connected and wait for the throughput to increase.
Very often a rock bottom IP may need a kick to get it out of the doldrums.
Eventually the noise margin will decrease, sync will increase, and IP profile go up.
Depending on how long the line has suffered impulse noise, will determine the time for SNR to come down.
Regardless of which type of phone you used to test quietline ... hum or crackle is a no-no.
It may be the cause of the problems. It could be REIN on the network portion of the connection or dslam
crosstalk, either way it needs to be reported as line noise before you can count it out of the equation.

Macbook pro: Extremely slow upload speed

Hi,
I know this question has beed raised many times before me, seemingly from hundreds or thousands of users, but none of the threads I have found has lead to any solution.
My new Macbook Pro (15 inch), using Lion 10.7.3, is simply unable to obtain anything but an extremely slow upload speed, when using Wifi. I am using an Apple Airpor Extreme wifi device. My work PC, my older Macbook Pro (13 inch), all tablets and telephones etc hooks up to the same Wifi device and obtain all the speed they should, but my new Macbook Pro is sloooooooooooowwwww and sometimes cannot even initiated an uload speedtest at i.a. www.speedtest.net.
As mentioned, I am aware that there are plenty of threads on this, but I am not aware of any that provides a solution.
Is there a solution or is my new Macbook nothing but crAplle?
Best regards,
n

My subscription is 10 Mbps downloadand 2 Mbps download. upload
I get that (10/2 Mbps) on all other devices, other than my new Macbook Pro.
On my new Macbook pro I get 10 Mbps download, but only from 0 to 25 Kbps upload.

Extreme slow upload speed in Dallas area

Hello
Something happened to my upload speed last Thursday, it has dropped considerably connecting to most servers making many sites very sluggish. I have the hardest time just attaching a file in Gmail and the gmail chat keeps saying 'unable to connect'. Using FTP for my work is almost impossible. It's takes me 5-10 tries to upload a file that's not even 50KB.
I've called Verizon tech support and went through different diagnostics and then they sent a new router, which still didn't help. Here's what I concluded so far:
It's not the router
It's not the computer since it happens on every machine
It's not the wiring since I can get good speed test connecting to some servers.
It's not the servers that i'm connecting to; everything works when i'm at work or on the phone.
I have 15/5, I've attached some speed test results.
Verizon's own speed test page even timed our during upload, which was stuck under 0.5 when it was about to finish.
Anyone else experiencing this? Verizon say my issue is currently with the engineers, but I have no idea how long that wait to be.
Thank you

Is there any Verizon representative that can escalate my issue?
Basically a tech came last Saturday and wasn't able to figure out what was wrong and left and closed my ticket. Whenever I call back now they're just telling me it's my computer, which is completely FALSE. All my 5-6 computer just doesn't happen to have slow upload speed of the sudden and require modification to RWin buffer as the suggested by the on-site tech. Verizon phone support bluntly told me they can't do anything further and would charge me for coming out again to replicate my issue.
Things the tech have already tried:
-Run Fios Optimizer multiple times on multiple computers.
-Replaced router
-Replaced ONT
-Rebooted PON card
Upload speed still sporadic, works perfect on some speedtests, but it's less than 0.5MB on many servers including Verizon's very own local speedtest. Gmail and any google site request is constantly slow. This site is slow and often times out. FTP to my own site is almost impossible if I want to upload a file that's bigger than 100kb.
I'm extremely frustrated.... There are reports of same exact issues in other thread, one seems to be fixed. Is there any way Verizon can look at that and apply it here?
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-and-tired-of-techs-closing-tickets/td-p/62221...
http://forums.verizon.com/t5/FiOS-Internet/Slow-upload-speed-on-evenings-for-almost-2-months-now-on-...
Problem was fixed for Headhunter6
http://forums.verizon.com/t5/FiOS-Internet/Unusable-upload-speed-at-night-and-during-weekend/td-p/62...
http://forums.verizon.com/t5/FiOS-Internet/extreme-slow-upload-speed-in-Dallas-area/td-p/619117
Is it because I'm using a community account on this forum so I'm being ignored?
I've tried to sign up using my residential account, but got this yellow error page.

VERY slow broadband speeds (0.76mbps) Phoneline?

VERY slow broadband speeds (0.76mbps)
Options
on 28-10-2012 12h38
ROUTER STATISTICS
System Up Time: 0:08:24
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up TimeWANLANWLAN
MER
2351
2177
0
136
104
0:00:56
324
0
0
0
0
0:08:24
6762
6743
0
164
132
0:07:57
ADSL Link Downstream UpstreamConnection SpeedLine AttenuationNoise Margin
766 kbps
414 kbps
48.5 db
27.1 db
15.7 db
16.3 db
I'm with Sky, and have had very slow broadband for a while now. Above are the statistics from the test socket. Sky seem to think there is a problem with the line. I've now plugged the router into the main socket.
Any help would be appreciated.
**EDIT** My phone line is with BT, my broadband is with Sky. The problem Sky says is with the phone line it seems.

Hi Joe,
Try sticking your telephone number into this line tester page and let us know if it finds a fault. If it comes back clear, you'll need to go back to Sky as there'll be no issues with your telephone line. If it comes back with a line fault, we can get it progressed towards a fix
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Incredibly Slow broadband Speed

Hi, I'm servering from a Incredibly Slow broadband Speed and can't nail the reason why.
The broadband for my street was down for a whole weekend although box said connection was ok - helpline was no help - just said try again tomorrow. Now we have internet but the speed is very very slow - speed test results are :
Download = 53 kps
acceptable range = 100-250 kps
DSL Connection Rate 486 Kps (Down-Stream), 712 kps(Up-Stream)
IP Profile for line = 135 kps
Upload = 541 Kps
Addition Hub Info:
Noise Margin (Down/Up) = 8.5 dB / 6.7 dB
Line Attenuation (Down/Up) = 63.8 dB / 35.8 dB
Output power (Down/Up) = 1.3 dBm / 1.1dBm
Prior to loss of service, my speeds although weren't great were about 1.2 Mps
I've tried all the suggestions like changing channels, filters etc and nothings change in my house since the degrading of service.
Can someone please help !
Best regards

I don't know if this will help, but I do notice that your output power is only 1.3dBm / 1.1dBm. can I ask you to look on the back of your home Hub and check to see if it is a Type A or Type B, this will be on the label in the bottom right corner. If it is a type B Hub then ring and ask for a Type A Hub as I have found that I get a better output power reading of around 16.0dBm. When I was sent out a relacement Hub when mine went wrong they sent out a Type B and my speed went very slow, so I put the original Type A Hub back on to see if it made a differance and my speed increased and my IP Profile went up. So if this is the case, ring up tech support and don't ask tell them that you wont a Type A replacement Hub. All the best in your efforts and don't forget that the more you insist the more you can achieve.

Extremely slow download speeds and internet browsing on Macbook pro

I recently got a 13"" macbook pro. System config - Maverick OS/i7 dual core/8GB RAM/750 GB HDD, Almost 690GB of free space available. I am expriencing extremely slow download and internet browsing speed. I have to wait for almost 10-12 seconds for normal sites to download. The app updates and downloads are painstakingly slow.
The internet speeds are working perfectly fine on my Windows Laptop, and even on my mobile phones. So, the there's no issue of network. Also, I have cleared safari cache etc, just to be sure. But nothing's really helping.
Can any one help me here.
Thanks !
Chetan

Please answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

Slow broadband speed after BT replaced cable to th...

Hi,
Until recently I always had a good stable broadband connection. However a couple of weeks ago it started dropping out often. This turned out to be because of a very noisy line, I rarely use the phone and when I went to check it I could hear a lot of noise on the line. I went through BT and an engineer came round this Monday and discovered the cable from outside my house had pretty much corroded away - it had likely been there 40 years! So the cable was replaced and the noise on the phone line went away (Engineer fixed it on the 11th June in the afternoon)
However during the time the line was bad my broadband (clearly in an attempt to cope with the noise) gained much higher noise margins and gradually got slower and slower, this I can understand.
The problem is now the line is repaired its still stuck at this lower speed which is really rather slow. I have read that eventually the IP profile will reset itself, but I work from home some of the time and this current speed is a real problem for me. Is there anything I can get done to get it back up to speed?
Line state:
Connected
Connection time:
2 days, 06:28:53
Downstream:
286.3 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
32.3 dB / 29.7 dB
Line attenuation (Down/Up):
9.5 dB / 4.8 dB
Output power (Down/Up):
9.6 dBm / 12.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 54
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

Keith, is this really the only Solution? My conneciton made it to a bit over 3 days, then for some reason its reset again
This time the upload speed has gone up some but download is unacceptable. If I have to wait another 5 days then its going to end up about 2 weeks I have had very slow broadband from BT (and who knows if it will stay up 5 days this time...), yet I boubt they will be refunding me my money for the BT vision service I can't use due to the speed issues with the BT connection. Seriously having to wait 5 days after they fix a problem is ridiculous, especially when it might reset at any point!
Line state:
Connected
Connection time:
0 days, 01:57:23
Downstream:
286.3 Kbps
Upstream:
888.9 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
31.4 dB / 13.2 dB
Line attenuation (Down/Up):
9.7 dB / 4.8 dB
Output power (Down/Up):
10.7 dBm / 10.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
4 / 0

Help Please, extremely slow connection speed with ...

Please can someone help me with my broadband conection, it is extremely slow.
I have posted the stats from my router and a set of results fr0m the BT Speedtester.
I know the connection time on here is new, and I know to leave the router on permanantly, it is not normally swtched off at all.
My IP Profile is only 0.25Mbps. How do I get this reset ?
Thanks
Russ.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.23 Mbps
0 Mbps
0.25 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.23 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. IP Profile for your line is - 0.25 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.34 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.34Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:20:35
Downstream:
287.1 Kbps
Upstream:
440 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
26.3 dB / 29.5 dB
Line attenuation (Down/Up):
16.9 dB / 8.8 dB
Output power (Down/Up):
14.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 57
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 7
Error Seconds (Local/Remote):
0 / 0

are you connected to the master or test socket? do you have other sockets? are you having connection problems with internet dropping out even though the router is connected 24/7?
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Advice needed about slow broadband speed

Hi there,
I was wondering if you could help me. I live in the countryside and wouldn't you guess it, I get slow internet speeds. Obviously I don't expect superfast broadband but I just want to see if there is any other reason to my slow speeds other then my distance from the exchange (which I believe is 4.3Km, a long distance I know).
I am posting my router statistics (BT HomeHub 3) and the BT Wholesale Performance test report. Essentially I am curious whether old wiring or noise on the line is playing an issue. I'm certainly no expert but my home is quite old and I'm not sure when the wiring was installed so I'd really appreciate any advice. I've also just emailed BT Customer support about resetting the IP Profile as it has been extremely slow ever since the outages due to last weeks weather playing havoc. Any advice appreciated.
Thanks very much.
Nick
ADSL Line Status
Connection Information
Line state: Connected
Connection time: 4 days, 11:07:43
Downstream: 2.125 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 5.8 dB / 12.0 dB
Line attenuation (Down/Up): 63.5 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 91
CRC Events (Down/Up): 6871 / 77
BT Wholesale Broadband Performance Test:
Download Speed (Mbps): 1.25
Upload Speed (Mbps): 0.31
Ping Latency(ms): 43.88

Thank you for such a fast reply.
There is the further diagnostic test below. The strange thing is I was getting around 3-3.5mbps downstream a week ago but with the frequent disconnections due to the weather I have a bad feeling the exchange has downgraded my line.
1. Best Effort Test:
Download Speed : 1.5 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Please help - extremely slow broadband/ technical ...

Hi there,
for approx 2 weeks now there has been a change in our broadband connection. We have always experienced an acceptable broadband speed, but something suddenly changed recently and has left our broadband incredibly slow.
I noticed there was a BT openworld van in our street approx two weeks ago who seemed to be there for the whole day working on the telephone pole. Since he left that afternoon we have had terrible problems with our connection.
We are no longer able to do simple things such as stream videos, download anything or even open multiple tabs when browsing - its just too slow!
I did try a speed test linked from these forums which showed that the IP profile for my line is 135kbps, download speed achieved was 116kbps and "an upstream test was not conducted on this line due to a technical issue"
I'll be totally honest and say this all means nothing to me - I just want my broadband restored to its former self and actually be able to use it properly!
HELP!

I run the initial speedtest using my ethernet cable - those hub readings were wifi connection.
Here are the speedtest results run a second time (ethernet)
download speed 0.13mbps upload speed 0.36mbps http://www.speedtest.net/result/1466971666.png
Here are the hub readings also whilst still connected via ethernet
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:23:36
Downstream:
2.188 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.6 dB / 18.0 dB
Line attenuation (Down/Up):
56.4 dB / 31.5 dB
Output power (Down/Up):
17.6 dBm / 12.3 dBm
FEC Events (Down/Up):
4639 / 0
CRC Events (Down/Up):
2 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
10 / 0
Error Seconds (Local/Remote):
2 / 0

Extremely Slow Broadband + No Dial Tone

Hi there, I'm looking for some help.
Just a few details first.
BT Total Broadband
HUB: HomeHub 2.0
Residing: S66, South Yorkshire
Speed: Up to 20mb (Apparently - normally around 7ish.)
3 machines connected: 2 Wireless Laptops and Ethernet LAN connected PC. Only the PC is currently connected.
So, the problem I'm having is that the Internet, as of around... 2pm yesterday, has been EXTREMELY slow. I've run speed tests, reset the HUB, restarted the HUB, returned to default on the HUB and everything. It's currently running at a seriously reduced rate. Not to mention - for some reason, no matter which socket I plug the Phone in, the landline is completely dead.
ADSL Information from HUB.
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 00:11:26
Downstream
256 Kbps
Upstream
256 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
13.9 dB / 6.0 dB
Line attenuation (Down/Up)
62.5 dB / 31.5 dB
Output power (Down/Up)
1.3 dBm / 0.5 dBm
As you can see, the upstream and downstream is terribly low. I can't see us being capped because we upgraded the internet not 2 months ago in which we were advised, unlimited broadband - that being said, there is no way we could have broken the fair usage policy as even though there are 3 machines connected some days, the two laptops are used by my girlfriend and her mother, for things like Facebook, not streaming 55 million movies.
That being said, even if we hammered the internet on a minutely basis and DID exceed the fair usage policy - it doesn't explain why the landline is completely dead. Even the phone has no power - which is odd - because none of them do.
There seems to be 3 faults in areas I'm not even sure are close to us - but could that affect us? I'm not sure.
Any assistance with this would be awesome, as it seems the BT Broadband Help system is incredibly useless at best and I have absolutely no way of contacting BT themselves, due to the dead phone and well - I've heard BT have a live chat thing on the website, but finding it seems they LOVE to hide it.
Thanks in advance,
Robert

Okay, new turn of events. The phone is apparently working - both my Nan and Girlfriend have called and it's ringing their side, but my phone must be dead. Awesome BT Phones.
Next - looks like we've been capped - not sure how or why, havn't used anywhere near 10GB this month.
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
126 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 126 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :256 Kbps(DOWN-STREAM), 256 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Have a friend contacting BT to report a fault. Probably isn't one though on the line, seems like the problem with the phone is that the phone is just broken maybe? Which is odd, all it does is sit on the HUB not doing a great deal, no damage to it, nothing spilled on it.

Why apps cannot be downloaded because of EXTREME SLOW DOWNLOAD SPEEDS?

I have iPad 2 with iOS 6.1.3
Starting from last months until today, I have a big trouble with my iPad about EXTREMELY SLOW APP DOWNLOAD SPEED, in both downloading new apps and updating the currents apps from store.
Only one app can take 1-2 hours to be downloaded. Some times even half day needed. Or sometimes process can finish with fail and says "could not be downloaded at this time"
IT IS PAINFUL !
I checked & did the following below, but I couldn't solve this issue. Please HELP !
- My WIFI internet speed of home network is Great, no problem about that
- I've already used a "Speed Test app" from iPad and it is great, no problem in the speed also
- I've checked the space and more than 30 GB is empty in the device
- I've completely disabled Genius Apps feature
- I tried many times hard reset by long pressing power and home buttons together
Nothing can be solution the the problem. What can be wrong about downloading apps?

How to Fix a Slow iPad
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-A-Slow-iPad.htm
iPad running slow? How to speed up a slow iPad
http://appletoolbox.com/2012/07/ipad-running-slow-how-to-speed-up-a-slow-ipad/
 Cheers, Tom

Extremely slow broadband speed recently

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