Extremely slow download s

Since last night, I have been getting extremely slow download speeds(.18mbs, yes .18mbs!) and 30mbs upload speeds. Called Verizon support and after the usual checks, they told me no one else in may area reported anything like I did and so they are sending me a new router to replaced the one I have since they believe that the router is the problem! After reading about the fios users in Tampa and their problem of slow download, I now have doubts about Verizon support. Any suggestions from the forum members? Thank you. Joe

After spending hours on the phone and 5 hour with a tech at my home there was no resolution. The tech checked cabling splitters and connected directly to the modem from the ONT outside. Still nothing. We tried with 3 different computers and nothing. Went to tier 3 support and still nothing resolved. The next morning another tech came with a company laptop. He did the usual checks and still no resolution to the problem. He was getting 0 download and  0 upload on his laptop. He finally connected his laptop directly to the ONTO outside and after some time he said that my parameters were all messed up. He had to reset them with the office and after a couple of hours all was back to normal. 35 Mbps up and down!
While the tech was checking out the connection at the ONT, I asked him if it were possible that the reason I had next to nothing download was because Verizon throttled down the speed by mistake with some other account. He just looked at me and didn't really say anything but 2 hours later all was OK! My advise to you is keep calling them and if they don't reply, tell them you will call FCC or any other consumer agency you can think of.
A far as Comcast, to use a popular phrase, Better the Devil you know than the devil you don't know! I hear that comcast is no saint either!
Good luck.
Joe

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