Extremely slow download time for quicktime and itunes
When clicking to download quicktime and itunes, I get a message saying it will take 10h 10mins to download, even though its only 36MB! I've been trying for a few hours to download from different sites, deleting the old quicktime from the comp and restarting, but to no avail. Does anyone know what causes this problem or how to fix it? All other sites and downloads are working as quickly as usual.
Cheers!
It's not fair for Apple to produce a 5gb upgrade with no option to get it on CD instead of download. Obviously their own servers cannot handle the demand. The blogs are littered with complaints - not just one ISP but many.
By the way, apple - did you know that many of your customers have monthly download limits from their ISP? They're probably going to pay more for the overages than they would have for a CD with the update on it.
Please change this for the next update.
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Has anyone had extremely long download times for music, like an hour for a single song?
Has anyone had extremely slow downloads of songs, like an hour?
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Intermittant extremely slow download time ( 1Mbps) in recent 1-2 months
Hello. Ever since I 'upgraded' to the Comcast router with integrated switch and Wi-Fi (perhaps a year ago?), I have seen higher speeds, but also more frequent problems. I have not complained because the issues were intermittent and not too frequent. This past month or two, the issues have become intolerable. I have seen dropped connection issues on Windows devices, Apple devices, my Samsung Smart TV (streaming NetFlix, for example), and my Amazon Echo. Almost everything is wi-fi. I have repeatedly tried <every> suggestion I could find on Comcast's web site, as well as many others. Rebooting everything, resetting the router, anti-virus scan, network scan, etc. Today, I have disconnected everything except one Windows laptop (over Wi-Fi), rebooted the router, and rebooted the laptop. The problem persists. Web browsing, file downloading, sending/receiving email are all virtually unusable. Speedtest.net often reports good ping times (~10ms), bad download time (~0.06Mbps), and good upload time (10-11Mbps). Today I see 4ms, 0.22Mbps, and 0.24Mbps. What can I do to determine if it is a problem with the router, or something else? Thanks for any help.
Today, I have reset the router to factory default, and only changed the admin password, wi-fi password and SSID. Only my Windows laptop, iPhone, and iPad are on the network now. The problem persists. Internet access is almost useless, and speedtest.net fails to complete the download test. tracert to comcast.net is repeatedly clean, while tracert to other networks looks to me like there is a problem between Comcast and other ISPs. Does this mean I can stop mucking with my own stuff? BTW: Any device I tether to my phone to use the AT&T 4g uplink, works fine. ====================================================================== C:\>tracert comcast.net Tracing route to comcast.net [69.252.80.75]
over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 10.0.0.1
2 12 ms 11 ms 23 ms 96.120.101.21
3 11 ms 14 ms 11 ms te-0-2-0-11-sur03.bellevue.wa.seattle.comcast.net [68.86.177.109]
4 19 ms 13 ms 17 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.139.164.6]
5 14 ms 21 ms 15 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
6 43 ms 41 ms 41 ms be-11721-cr02.denver.co.ibone.comcast.net [68.86.84.205]
7 42 ms 42 ms 42 ms be-7922-ar02-d.potomac.co.ndcwest.comcast.net [68.86.95.10]
8 41 ms 43 ms 44 ms te-0-1-0-0-ar01-d.cmc.co.ndcwest.comcast.net [68.86.206.1]
9 41 ms 42 ms 47 ms te-3-1-ur03-d.cmc.co.ndcwest.comcast.net [68.86.132.46]
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4 13 ms 17 ms 12 ms be-1-sur03.bellevue.wa.seattle.comcast.net [68.86.96.142]
5 14 ms 12 ms 19 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.139.164.6]
6 15 ms 16 ms 16 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
7 28 ms 14 ms 14 ms he-0-10-0-1-pe05.seattle.wa.ibone.comcast.net [68.86.88.126]
8 608 ms 13 ms 16 ms 173.167.57.250
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 66 ms 67 ms 66 ms 206.46.228.129
13 69 ms 77 ms 67 ms 206.46.232.39 Trace complete. C:\>tracert microsoft.com Tracing route to microsoft.com [134.170.188.221]
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2 11 ms 15 ms 13 ms 96.120.101.21
3 23 ms 12 ms 11 ms te-0-1-0-10-sur02.bellevue.wa.seattle.comcast.net [68.85.144.125]
4 13 ms 11 ms 12 ms be-1-sur03.bellevue.wa.seattle.comcast.net [68.86.96.142]
5 16 ms 14 ms 13 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.139.164.6]
6 17 ms 17 ms 18 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
7 14 ms 12 ms 14 ms he-0-13-0-0-pe05.seattle.wa.ibone.comcast.net [68.86.84.138]
8 23 ms 14 ms 18 ms as8075-1-c.seattle.wa.ibone.comcast.net [173.167.56.178]
9 34 ms 33 ms 34 ms 104.44.8.68
10 34 ms 33 ms 35 ms be-4-0.ibr01.bay.network.microsoft.com [104.44.4.104]
11 34 ms 31 ms 31 ms 104.44.8.199
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
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over a maximum of 30 hops: 1 3 ms 1 ms 2 ms 10.0.0.1
2 14 ms 12 ms 12 ms 96.120.101.21
3 12 ms 16 ms 14 ms te-0-1-0-11-sur02.bellevue.wa.seattle.comcast.net [68.86.113.181]
4 12 ms 12 ms 14 ms be-1-sur03.bellevue.wa.seattle.comcast.net [68.86.96.142]
5 13 ms 12 ms 14 ms be-40-ar01.seattle.wa.seattle.comcast.net [69.139.164.6]
6 28 ms 32 ms 15 ms be-33650-cr02.seattle.wa.ibone.comcast.net [68.86.93.165]
7 14 ms 14 ms 13 ms he-0-12-0-0-pe05.seattle.wa.ibone.comcast.net [68.86.84.54]
8 603 ms 13 ms 14 ms as11404-1-c.seattle.wa.ibone.comcast.net [23.30.206.34]
9 16 ms 14 ms 14 ms agg2-sea-b-t3-1.bb.spectrumnet.us [174.127.140.186]
10 17 ms 13 ms 14 ms Noanet-SEA-10000M.demarc.spectrumnet.us [216.243.28.190]
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13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
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28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out. Trace complete. C:\>
====================================================================== -
Extremely slow downloads of TV shows and music videos
Until around Feb 15th I had no problems downloading TV shows episodes in about 40 minutes time for ~500MB file. Since Feb 15 it takes about 40 to 48 hours (yes, HOURS!!!) for each episode to download. I purchased Madonna's Confessions Tour video (1.43GB) today and it also is slow as ****, showing 96 hours to finish, taking about 6 minutes to download just 1MB.
What a heck is going on?!!!
Emails to Apple support resulted in generic, bu*sht reply that I should have a broadband connection to download from iTunes Store, regardless the fact that I clearly explained in my emails that I have broadband cable connection and downloading for example 100MB file from Apple Support Downloads server takes me under 6 minutes. Subsequent emails with more explanations and speed tests results showing my connection's download at 1.94 MB/s resulted in reply "Sorry, we cannot help you as we are only dealing with basic iTunes support".
What a crap it is?!!!!
Anyone with the same problem? Anyone with a solution?all i can do is agree with you- again very very slow in portugal from US site with high speed broadband and all the help i can give it at this end! made big mistake of buying all mythbusters, extreme engineering and shark week for my sons ipod in one chunk before i realised the slowness and had to leave my computer working away at downloading for 2-3 days!!! NIGHTMARE!
to top it all i now keep getting error code -100008 and am unable to download what i have bought even when i delete and check for purchases again.
judging from what you have all been saying it may be a while til i get a response from apple as to whats wrong! -
(cont.) e to choose what is going to be downloaded. Im just a little suspicious what with the update coming differently than it usually does.
Check this thread out -> iTunes 10.4 & Multimedia Keyboard
It doesn't look like there is a fix yet, but some people in the thread are pointing to this workaround:
pikot wrote:
Following some suggestion i seem to have found a solution for the problem and my play/pause, next and previous buttons work with iTunes 10.4.1
- You need to open a text editor (like notepad) as an administrator.
- Open the SetPoint players.ini file (C:\Program Files\Logitech\SetPointP\players.ini)
- Edit the line under the [Players] section to match the line bellow (bold is the wndClass which is to be changed)
iTunes=wac,iTunes.exe,ITWindow,xxx,xxx,xxx,xxx,xxx,xxx,xxx,0,1,iTunes
- Save the file
- Restart the SetPoint and hopefully play/pause, next and previous buttons should work (at least they work for me) -
EXTREMELY slow download times!
I am trying to download the keynote presentation from today's event (850.6 MB). It started out saying 22 minutes, and now it's up to 8 HOURS!! What in the world could be causing this? Could my ISP be slowing down the download?
What's up?
VidgI chatted with an Apple rep online, and she said that the apple servers are busy from the updates.
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Helloooo,
My ATV has always downloaded nearly instantaneously, even HD movies...5 minutes MAX from order to watch.
In August, I upgraded my internet to Comcast business class, I believe it's at 11mbps, but I consistently test out (www.whatismyip.com) around 10mbps (but as high as 20). My ATV has no wireless network connection. Download times decreased even beyond what I'd previously been experiencing.
Now, with no changes internally to my network, TV shows that previously were immediately available are now taking 20+ minutes to download...movies...forget about spontaneous movie watching, we're now looking at a few hours to make popcorn.
I have to say, too, that increased download times are not limited to my ATV; my MBP also experiences long delays.
I contacted Apple, thinking it might be an issue with the recent firmware upgrade to ATV, but that wouldn't explain the slower MBP. I just wonder if anyone might have suggestions...might be able to point me in the right direction to troubleshoot.
Many thanks,
Melissa
Message was edited by: Earth_MotherGiven what you say about experiencing slow download times for all your devices I'd be contacting your ISP. It isn't unknown for ISP's to filter traffic at certain times of the day, indeed it seems to be becoming more common with certain ISP's.
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my final cut is running extremely slow after having for 6 months. I use external hard drives and save nothing on my computer. it takes a long time to render now. do you think something is wrong with computer. took it to mac store but they fail to help me. I have a 13 inch mac book pro 10.6.8 8gb 2.3 gfz intel core i5
What did Apple tell you about what they did (or did not) find here?
See if working on the main disk is any faster.
USB2 is glacial, as I/O interconnects go. And USB2 disks have been known to fail, or sometimes to drop back to USB1 speeds, too. FireWire 800 is substantially faster than USB2, but still not as fast as the internal drive connections can provide.
Put another way, start varying your configuration, and see which configuration changes (still) have the problem, and which don't. -
When downloading updated for Quicktime 7 and Itunes 10 I keep getting an error saying that files shared by these updates has an invalid signature and that the downloaded has been removed. If I don't get that message I get a message saying that the download was unsuccesful and that in order to download I need to go to tools and then select dowload only. Please help I really want to update my iphone!
Thanks for helping out, but I already tried these steps.
I even tried this on a iMac with similar results. The only difference was that the errorcode was called 2001 instead of 21.
Today I took the phone to www.iphoneambulancen.dk. A guy (in Aarhus, Denmark) that specializes in iPhone repairs. I figured, that given his occupation he'd seen most errorcdes. Two hours later, he called me back, and told me that he had replaced the battery.
So, it turns out that a broken battery can cause this behaviour.
But thanks again -
Extremely slow download from Itunes store when on NAS
Hi All,
Since the latest Itunes update 10.6 I've been experiencing extremely slow download from the store. Set up is as follows (with all the latest firmware and software upgrades done on everything)
ITunes DB and XML locally stored on HDD
Itunes Media Folder stored on NAS DNS-323
DNS 323 NAS hardwired to network by 1000 Gb LAN Connection
Cabled Internet connection at 60Mbps
There is no issue running Itunes from the NAS to MAC / APPLETV and other devices across the network wirelessly or hardwired, except when downloading purchases from the ITunes Store. One HD tv show takes 4 hours to download and averages 1Mbps speed.
After running some test with various configuration it seems that the fact that the Downloads folder located within the ITunes Media folder (now stored on the NAS) is causing the poor download speed. When the Download folder is local on a HDD it's got no problem reaching 60Mbps.
Unfortunately there is no way to tell ITunes to keep the Downloads folder local and the ITunes Media folder on NAS, it always stays within the Itunes Media folder no matter where this folder is located.
Permitting Itunes to keep the Downloads folder locally while downloading files and transferring the files to the ITunes Media folder (wherever it's located) once it's fully downloaded might be the simple solution to this common problem.
How about testing this out Apple!I have some information to add to this. I've been seeing these problems for quite some time since I started downloading in HD. My library is rather large so I too decided to use another drive. My case is different though I have and extra 2 TB internal drive and my media folder is on it. This rules out all Wifi, network, or USB bottlenecks as a cause of the problem. I have noted a few oddities about this behavior and I will mention them here although I am not sure what they mean.
1. If I set up a long list of downloads it seems to crawl on all downloads. If I kill the "apple push" process the top two seem to speed up. I have to maintain the list and only enable two downloads at a time to get anywhere near reasonble speeds but this method is great for one or two downloads at a time.
2. I was curious about this problem after watching it download for hours on a 24MBPS connection for just a few shows. When I did yet another search I finally found this thread so I thought checking something out might be interesting. I set up some HD movies to download on my secondary system that only has one hard drive. Although not at full speed they began downloading much faster. Three movies are all downloading on the single drive system faster than the one alone on the system with the Itunes media folder on a different drive.
Both systems are hard wired to the internet.
Finding this thread made me very curious I was wondering if there would be a performance boost if I uninstalled Itunes, and re-installed it on the media drive. I really wanted that drive to be storage only but it makes me wonder if it would give different results or the same problem from not being on the OS drive.
Both systems are running Windows 7, and both are able to download streaming content, large files, or movies from other sites relatively instantly. -
Extremely slow download speeds and internet browsing on Macbook pro
I recently got a 13"" macbook pro. System config - Maverick OS/i7 dual core/8GB RAM/750 GB HDD, Almost 690GB of free space available. I am expriencing extremely slow download and internet browsing speed. I have to wait for almost 10-12 seconds for normal sites to download. The app updates and downloads are painstakingly slow.
The internet speeds are working perfectly fine on my Windows Laptop, and even on my mobile phones. So, the there's no issue of network. Also, I have cleared safari cache etc, just to be sure. But nothing's really helping.
Can any one help me here.
Thanks !
ChetanPlease answer as many of the following questions as you can. You may already have answered some of them. In that case, there's no need to repeat the answers.
Have you restarted your router and your broadband device (if they're separate) since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
Quit and relaunch the browser. Any change?
Log out and log back in. Any change?
Enable Private Browsing in the Safari menu. Any change?
Are any other web browsers installed, and are they the same? What about other Internet applications, such as iTunes and the App Store?
If other browsers and Internet applications are also affected, follow these instructions and test. Any change?
If only Safari is affected, launch the Activity Monitor application and enter "web" (without the quotes) in the search box. If a process named "Safari Web Content" is shown in red or is using more than about 5% of a CPU, select it and force it to quit by clicking the X or Quit Process button in the toolbar of the window. There may be more than one such process. Any improvement?
Again, if only Safari is involved, open the iCloud preference pane and uncheck the box marked Safari, if it's checked. Any change?
Are there any other devices on the same network that can browse the Web, and are they affected?
If you can test Safari on another network, is it the same there?
If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference? -
When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box in middle of screen that says that it does it like every time I go to sync the phone after i do app updates. I am getting very frustrated by this can someone please help. I have made 2 other discussion topics about this and no replies on them. Please if anyone can help I ask for help. This has occurred ever since the iOS 5.1 update and the iTunes 10.6.0 and still continues with the iTunes 10.6.1 update just yesterday and perhaps even worse now. PLEASE HELP IF YOU CAN. I have looked through my network settings etc and everything looks good here on my side.
When I open iTunes it is slow to open for one, and two when it does see my iPhone and i go to sync it this is what I get in return... The iPhone "My Name here" could not be synced because the iPhone could not be found on the network. that is a pop up box in middle of screen that says that it does it like every time I go to sync the phone after i do app updates. I am getting very frustrated by this can someone please help. I have made 2 other discussion topics about this and no replies on them. Please if anyone can help I ask for help. This has occurred ever since the iOS 5.1 update and the iTunes 10.6.0 and still continues with the iTunes 10.6.1 update just yesterday and perhaps even worse now. PLEASE HELP IF YOU CAN. I have looked through my network settings etc and everything looks good here on my side.
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First, some history. I setup a Windows Home Server (WHS) to store all my media. I had configured itunes to store its library at \\server\music (this would be whatever shared folder you choose to store your music on for your WHS (and possibly NAS box)) and itunes was managing my library. Once everything was imported into the server, I found I was getting horrible speeds for downloading apps, podcasts, and music. We are talking 10 minutes to download a 14Mb file on a Fibre connection where I consistently get 25 to 30Mb / second performance. Syncing my iPad / iPhones was a nightmare due to the time needed to be invested in it.
The server, the PC, the router and corresponding switches were all gigabit and yet I was getting dial-up speeds. Transfering files between systems was well within spec, but itunes was running as if it were using smoke signals. I spent some time searching various user groups and support sites to no avail.
To correct this, I only had to log onto the WHS (or NAS) and disable the iTunes Server.
Reboot of the server, reboot your iTunes PC, and you are good to go. My podcasts went from a 20 minute download time for an average episode of T.W.I.T. to about 7 to 10 seconds.UPDATE
Please disregard the above. While the above did improve performance for a short time, the problem returned. I spent the next week running a full Spinrite on all 4 1TB HDDs that were in the NAS. All drives were fine. I then did some research on the individual drives, and it turns out that 3 of them were 7200RPM Hitachi's and the latest drive added was a 1TB Western Digital GREEN drive (WD10EADS). This was the source of the issue.
Additional information available at http://www.readynas.com/forum/viewtopic.php?f=24&t=32179
I replaced the WD10EADS with another 7200RPM drive (seagate this time) and the NAS has been working flawlessly again (again, disregard the above post) -
HT1577 Why am I experiencing long download times for an HD movie rental from itunes?
I have been experiencing long download times for movie rentals from itunes (this time 11 hours). I have even tried to use ethernet, turn off simultaneous downloads, and shut down my browser, to speed up the time but that didn't help. My internet download speed is about 7mbps. Any suggestions?
iTunes: Purchasing and viewing HD videos
When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page. Conversely, if you purchase an HD video on an unsupported device, the SD version will be downloaded. Then, you will need to download the HD version from your Purchased page. Learn more about downloading previous purchases." -
i downloaded io6 for ipad and an icon saying i need to connect my itunes comes up; how do i get past this?
After it restores it will walk through a setup.
It will ask you if you want to setup as a new device, from an iCloud backup or from an iTunes backup. Choose iCloud backup and then it will ask you to sign in to your iCloud account. It will restore and reboot. The you will be good.
http://support.apple.com/kb/ph12521
Follow the steps for Set up a new device from an iCloud backup
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