Extremely slow file downloads from the 'net (Pavilion G5460uk)

We have an HP Pavilion G5460uk desktop with Windows 7 (64-bit) updated to SP1 and current, and use IE10 and Chrome. Protection is by Norton360 supported with Spywareblaster and Spybot S&D, and also access to Norton 'Eraser', ESET scanner and Sophos virus remover. The PC is ethernet-cabled into the router but with also use other laptops etc wirelessly (all all these are working fine, with the same antivirus setup etc, without the problems we have on the HP desktop).
Performance on the internet seems fine EXCEPT that the desktop is now extremely slow at downloading any files (to the point that it is timed-out on the servers). It is impossible to download anything large onto it directly from the 'net(we are using the other PC's to transfer files) - although MS updates seem to get on OK.
We tried HP 'Support Assistant' which recommends two updates: Ralink Wireless Network Controller (sp58084) & 802.11n WLAN (sp60924) updates. Of course we cannot download these directly but it is unclear whether these are relevant to the problem anyway.
It does not appear to be a network/internet, software currency or virus issue. Some setting somewhere? Please can someone advise on what now needs to be done.
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Matter now resolved! We thought that we had covered everything before bringing it here. But just one dodgy router port connection is all it takes. Thanks for your time.

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Extremely slow file downloads from the 'net (Pavilion G5460uk)

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