Extremely slow Internet Speed

About 3 weeks ago, I noticed that my internet speed has dropped from the normal 13-14 mbps download to between 0.5-4.0 mbps download, and similar results in upload. My ping has risen from the normal 30ms to anywhere from 250 to 1000ms. It's ridiculous. Loading pages, uploading files, or watching Youtube videos poses a challenge. Forbid if I try to play a game online on my PlayStation 3 (which, yes, is working now). I've been putting off calling Verizon because I fear being on hold for an hour just to be told that I need to reboot my router (which I've done several times) or that I need to pay a service charge to have someone come out and do something that won't help. Is this a known problem? Is there something I can do myself?
I live in Buffalo, NY.

Just an FYI, there is an easier way to reboot the ONT. If you go to the battery backup unit, you will find a blue button that says "alarm silence". If you push and hold the "alarm silence" button for 10 seconds it will reboot the ONT. I've tested this on my own ONT, works like a charm. Much easier than removing the battery.
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Error exists between keyboard and chair.

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