Extremely sporadic internet connectivity

The issue started back in early to middle December.  I would come online and notice that most, if not all, webpages were extremely slow in their loading. Online games would rubberband, lag, or generally be exceptionally unplayable (as in, good luck getting anything done if you want to play and have fun.) Video stream would stutter or refuse to load entirely.
This issue, at least in the past, has been something that's happened off and on.  It's common for internet to not function 100% of the time, and I'm fairly patient in allowing kinks to be worked out so that service can be restored as quickly as humanly possible.
Naturally, I look toward things like Pingtest.net, speedtest.net and speedtest.comcast.net to tell me if something is really going wrong or if things are just partially unstable for a limited time.
I've watched the connection, since December, take terrible nosedives all times of the day and night. There are no moments where I say, "Well, this is at least doable."  Likewise, there are no moments of grace where I can at least play a game or two of something happily or watch a stream/youtube video without there being a terrible spike where everything completely stops, as if I've been disconnected from a server.
I've done all manners of powercycling, rebooting, connections from modem to computer directly, flushing DNS (is that even the proper term? >|), tested on other computers, all to no avail on understanding what could be happening.
Here is one example: http://www.pingtest.net/result/92701393.png
This is common. I see this about as often as I see anything else on the computer, and is my most recent test.  This isn't too much fun to work with (and in fact, it gets much worse sometimes.) But, then, I can take another test and only see 2-3%. 
When I use speedtest.net, what I'll see is a steady line of data on the graph during the download portion, but it'll randomly plummet straight to 0 for 4-5 seconds, the speedometer smoothly ticking down from its cap toward zero, often reaching into the 40's, before it boosts back into action. Likewise, there are seldom any tests where this does not happen.
Here is an example of that: http://tinypic.com/r/2e5o0oh/8
In this test, the upload didn't finish until 4 minutes after it started. (thought it would have timed out before then)
I've asked people in our apartment complex if they're suffering from these kind of issues, which they are not.  At that point, I decided to call in order to hear if they could have somebody come out to take a look at things, see what is going on.  After five attempted calls in two days, I finally got through to somebody that asked me to go through all the mundane efforts of powercycling, running virus scans, etc.  These are elementary practices I've attempted.  After some additional effort, I finally managed to get somebody that listened to my request for somebody to come out and we put in an appointment.
That appointment was cancelled after they verified an "outage in the area that'll likely fix the issue." I was put on a call list to double check that everything was well after they fixed the outage, but never called. I have not been able to get any new, additional requests to have somebody come out to look at potential issues.
For what it is worth, here are my modem (A DPC3000 issued by Comcast) signals: 
Downstream ChannelsChannel 0: 10.4 dBmV 36.8 dBmV
Channel 1: 7.2 dBmV 36.6 dBmV
Channel 2: 6.9 dBmV 36.4 dBmV
Channel 3: 6.9 dBmV 36.2 dBmV
Upstream Channels Power Level
Channel 0: 37.5 dBmV
Channel 1: 0.0 dBmV
Channel 2: 37.5 dBmV
Channel 3: 37.3 dBmV Any potential advice on what could be causing the issue would be helpful. After a month+ of this, I'm starting to lose a little hope.
Thank you.

We have exactly the same issue at my house.  Periodically throughout the day, loss of connectivity for anywhere from a few seconds to a few minutes.  I called and raised heck and insisted they replace our modem, which they did, but we still have the issue.  What the heck is going on?  I am dreading being on the phone again for 2 hours, knowing that this is not something that is going to be easily fixed.  Is my only option changing to SBC, who i REALLY don't like?

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  • Why does 2 Airport Expresses connects to one another instead of connecting to the primary Airport Extreme For internet Connectivity ?

    I have Netgear DG834G router only for dsl connectivity wifi connectivity to that router is off. i have connected netgear that provides adsl connectivity to the  (Shakeel's Airport Extreme) Airport Extreme dual band Wireless N 5th generation via cat 5 cable so airport extreme is the main wifi device through which i get wifi signals at my home. now our house is big and i have installed the adsl netgear modem and airport extreme router at the same place in my room in the upper story but the signals are weak even in the upper story at the other end of the house so i have installed the new airport express dual band wireless N in the upper story (Kafeel's airport express) and it is connected to the primary airport extreme  (Shakeel's Airport Extreme) wireless router in range extention mode it repeats the same ssid. Our ground floor has another airport express dual band wireless N the new one ( Lounge's airport express) signal was weak there so i installed another airport express (Lounge's Airport Express) their and configured it to extend the range of primary router airport extreme  (Shakeel's Airport Extreme) in the upperstory with the same ssid. Now the problem i am facing that sometimes lounge's airport express connects to kafeel's airport express instead of connecting to the airport extreme and the signals in lounge are weak because all the devices are connected to kafeels airport express and does not connect to lounge air port express. but when lounge airport express is connected to primary router airport extreme then everything works fine devices connect to lounge airport express and signals are full. i have took pictures of the problem i am facing you will understand better by having a look at it. In normal working setup both the airport expresses are connected to airport extreme which is shown in this picture
    The second picture shows when lounge airport express is connected to kafeels airport express and not the airport extreme (Shakeel's Airport Extreme) this is the problem.
    isnt there a way to correct this so that they dont connect with each other and connect to the airport extreme ?

    Lounge's AirPort Express must be located signficantly closer to Shakeel's AirPort Extreme than it is to Kafeel's AirPort Express, and there must be fewer obstructions in the signal path than the other possible connection.
    The reason is that if you want Lounge's AirPort Express to connect to Shakeel's AirPort Extreme, it must receive a significantly stronger wireless signal from Shakeel's AirPort Extreme than it does from Kafeel's AirPort Express.

  • Extremely slow internet connection for past few mo...

    Hello,
    I am on a BT Total Broadband connection 'Option 3' (unlimited bandwidth). Router is connected to phone extension socket via ADSL micro filter.Been going strong for 3 years since setup. Since early October 2010, my connection speed suddenly dropped to an extreme low. There was no change at all around the home, nothing new, nothing removed. Prior to the sudden drop, the downstream was roughly around 9000 kbps according to HomeHub stats back then, which was good. But since early October and for the past few months the connection has not improved at all. Downstream has been staying constant at 462 kbs
    I have also just tested against the test socket in the master socket, same result, no improvement.
    Signal/Noise Margin is rather high from the average 6db I have read around the forums after looking into HomeHub stats (see below).
    ADSL Line Stats
    I have posted my extensive HomeHub ADSL line details below:
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    888 / 462
    Data Transferred (Sent/Received) [KB/MB]:
    440.00 / 1.03
    Output Power (Up/Down) [dBm]:
    12.0 / 0.0
    Line Attenuation (Up/Down) [dB]:
    12.0 / 24.0
    SN Margin (Up/Down) [dB]:
    15.0 / 31.5
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    2 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    2 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 0
    HEC Errors (Up/Down):
    0 / 0
    Line Profile:
    Fast
    BT Speedtester results
    Below is the BT speedtester results I have just carried out from http://speedtester.bt.com/:
    Summary
    So my connection has dropped from around 9000 kbps to an extreme and sudden low of 462 kbps since October 2010. I have a feeling my line was automatically throttled for unknown reasons, but i'm unsure. Or it could be the high signal/noise? Can anyone shed some light, advice, assistance?
    Thanks in advance,

    I've just carried out the 'Test Socket' test with my current phone (Phone A, a corded digital base phone) and router connected to the test socket via an ADSL micro filter. There was neither any improvement or degradation to the connection after 4 days. You can see the stats at the end of this post.
    However, I have got hold of another corded phone (Phone B, corded only) and plugged this directly into the test socket and carried out the 'Quiet Line' test on 17070, and this time I can barely hear any noise, the noise I hear is very very faint, continuous and almost silent. Whereas when the test was carried out with Phone A under the same circumstances, the noise was truly noticeable and continuous with slight pulses.
    In light of the above findings, i will soon carry out the same 'Test Socket' test this time with Phone B plugged into the test socket via the micro filter along with the router also connected for a few days to notice any changes in the speeds and report back.
    This leads me to a question. How likely is it that a phone can introduce noise into the line and affect the broadband connection? Has anyone else experienced this (or heard of)?
    Also, since my connection has been constantly slow for a few months now, will it take longer than usual for my broadband speed to reach normality due to IP profiling (from what I have read around)?
    Latest ADSL router statistics:
    Uptime:
    0 days, 5:37:55
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    888 / 462
    Data Transferred (Sent/Received) [MB/MB]:
    15.88 / 60.02
    Output Power (Up/Down) [dBm]:
    11.5 / 0.0
    Line Attenuation (Up/Down) [dB]:
    11.0 / 22.0
    SN Margin (Up/Down) [dB]:
    16.5 / 32.5
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    2 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    2 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 0
    HEC Errors (Up/Down):
    0 / 0
    Line Profile:
    Fast
    Hope you had a great Christmas, and have a Happy New Year!

  • New AirPort Extreme will not connect to internet

    Purchased AirPort Extreme to replace older D Link 655 router. All of my Apple gear has been plug and play except this
    Extreme router.  I cannot get an internet connection to save my soul.  I tried connecting thru both my MacBook Pro and my HP Pavilion dv6.  I just assumed I could move the ethernet cord from the DIR-655 to the AirPort and all would be fine.  Not so.  I have reset, unplugged and restarted so many times I lost count.  Nothing works.  What am I doing wrong.  I even swapped out at store where I bought thinking I had defective router.  any ideas?  My wife works from home and I really need a better router with greater reach and thought this was it.  Please help.

    Simply restarting the modem will not always allow it to reset correctly so that it will issue a new valid IP address to the AirPort Extreme.
    Power off the cable modem completely for at least 30 minutes....longer will not hurt. Be sure to unplug the power cord from the back of the modem or unplug the power cord at the AC wall jack. If the modem has an easily accessible battery, pull the battery.
    Power off the AirPort Extreme as well.
    After the modem power down period, insure that the Ethernet cable from the modem is connected to the WAN "O" port on the AirPort Extreme. Reinstall the modem battery if it was installed previously.
    Power up the modem and let it run for 10 minutes by itself.
    Then power up the AirPort Extreme and let it run for a few minutes. Check to see if the Internet connection is working correctly now.

  • Internet connection via Airport Extreme/router thats not working, why?

    I have been having problems with the internet connection via Airport Extreme which I find it a bit unusual and its still driving me nuts! This is what happened:
    I have lost my internet connection last Sunday evening upon my return from a weekend away from home. The last time I have used the internet connection on my macbook was the previous Friday morning. Prior to the apparent disconnection on Sunday, I have always used my internet connection wirelessly through Airport Extreme (that is connected via ethernet cable to the NETGEAR DG834v2 ADSL modem which had worked beautifully until the problem arose on my return). This wireless internet connection allowed me to surf the internet anywhere in my home.
    However, upon the successful re-connection to the internet via the modem router, I have discovered several new problems. I have tried to set up the internet connection wirelessly again but instead the following happened:
    1. Router (Netgear) drops ADSL connection and cannot reconnect when connected to airport via Ethernet. (which is the case when using airport wireless).
    2. Router connects to ADSL fine when computer is connected to it via Ethernet. (However, router disconnects when magsafe power adapter is taken out for some inexplicable reason!)
    3. Router connects to ADSL fine when nothing is connected to the router (ie. No Ethernet connections)
    4. Router connects to ADSL fine when connected to airport via Ethernet and computer is connected to airport via Ethernet.
    So from the above, I cannot connect to the internet properly whether wirelessly or not so I suspect it could be faulty router or could it be airport extreme? I have asked my ISP for an explanation and all they have said is that it cannot be the mis-configuration but could be to do with the power adaptors or the way plugs are set up and suggested I take out all the power plugs (and power surge protector) out to switch everything off, the macbook, router, printer and airport extreme. However, when I have re-plugged them all back in, the problems I have described above still persists!
    Would appreciate any help if anyone here recognises why this is the case and what seems to be the cause of this. If so, what should I do? Though I have written back to my ISP again yesterday for more help so im waiting to hear from them...
    Thanks
    u2dougal

    I have been having problems with the internet connection via Airport Extreme which I find it a bit unusual and its still driving me nuts! This is what happened:
    I have lost my internet connection last Sunday evening upon my return from a weekend away from home. The last time I have used the internet connection on my macbook was the previous Friday morning. Prior to the apparent disconnection on Sunday, I have always used my internet connection wirelessly through Airport Extreme (that is connected via ethernet cable to the NETGEAR DG834v2 ADSL modem which had worked beautifully until the problem arose on my return). This wireless internet connection allowed me to surf the internet anywhere in my home.
    However, upon the successful re-connection to the internet via the modem router, I have discovered several new problems. I have tried to set up the internet connection wirelessly again but instead the following happened:
    1. Router (Netgear) drops ADSL connection and cannot reconnect when connected to airport via Ethernet. (which is the case when using airport wireless).
    2. Router connects to ADSL fine when computer is connected to it via Ethernet. (However, router disconnects when magsafe power adapter is taken out for some inexplicable reason!)
    3. Router connects to ADSL fine when nothing is connected to the router (ie. No Ethernet connections)
    4. Router connects to ADSL fine when connected to airport via Ethernet and computer is connected to airport via Ethernet.
    So from the above, I cannot connect to the internet properly whether wirelessly or not so I suspect it could be faulty router or could it be airport extreme? I have asked my ISP for an explanation and all they have said is that it cannot be the mis-configuration but could be to do with the power adaptors or the way plugs are set up and suggested I take out all the power plugs (and power surge protector) out to switch everything off, the macbook, router, printer and airport extreme. However, when I have re-plugged them all back in, the problems I have described above still persists!
    Would appreciate any help if anyone here recognises why this is the case and what seems to be the cause of this. If so, what should I do? Though I have written back to my ISP again yesterday for more help so im waiting to hear from them...
    Thanks
    u2dougal

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