Eye Dropper error with Photoshop CC 2014

On my work computer I am experiencing a "Program Error" when trying to use the eye dropper to sample a colour.
My home computer has no problem.
I un-installed and re-installed the program with no positive result.
Bob

Two suggestions:
Reset the tool or all the tools by right-clicking or ctrl-clicking on the icon to bring up the menu.
Reset your Preferences by holding down cmd-opt-shift and starting Photoshop to get the reset dialog.
Gene

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Installation error with Photoshop CC 2014

I'm having a problem installing Photoshop CC 2014 on my Windows 7 64bit pc. I am using the CC panel to install the software and it indicates it is installed, but when I open the software after I get past the splash screen I get a popup saying Photoshop CC has stopped working and my only option is to close it and try again. I have tried uninstalling the software via Windows control panel and reinstalling via the CC panel after a reboot, but to no avail. Any ideas ?

Hi MMSmyth,
Please use the CC Cleaner tool ( Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 ) to remove the software completely.
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing from CC and check.
Regards,
Rave

Could not initialize Photoshop because of a program error" with PS CC 2014

I get "Could not initialize Photoshop because of a program error" with PS CC 2014 on a 2099 Macbook Pro running Mavericks. Then the program closes. Can anyone help?

Could be corrupt preferences, a problem with the OS font cache, or some other problem with the OS.
First, try resetting the preferences.

Got error id 502 with photoshop cc 2014 mac V.15.2.2 (15.2.2.310)?? latest version install, please urgent.

got error id 502 with photoshop cc 2014 mac V.15.2.2 (15.2.2.310)?? latest version install, please urgent.??????
Process:         Adobe Photoshop CC 2014 [851]
Path:            /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier:      com.adobe.Photoshop
Version:         15.2.2 (15.2.2.310)
Code Type:       X86-64 (Native)
Parent Process: launchd [146]
Responsible:     Adobe Photoshop CC 2014 [851]
User ID:         502
Date/Time:       2015-02-06 10:27:25.031 +0400
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 817D6DB9-94A0-9F64-CA93-F771A1C7B832
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000001a0
VM Regions Near 0x1a0:
-->
__TEXT                 0000000104662000-0000000108f3f000 [ 72.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

got error id 502 with photoshop cc 2014 mac V.15.2.2 (15.2.2.310)?? latest version install, please urgent.??????
Process:         Adobe Photoshop CC 2014 [851]
Path:            /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier:      com.adobe.Photoshop
Version:         15.2.2 (15.2.2.310)
Code Type:       X86-64 (Native)
Parent Process: launchd [146]
Responsible:     Adobe Photoshop CC 2014 [851]
User ID:         502
Date/Time:       2015-02-06 10:27:25.031 +0400
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 817D6DB9-94A0-9F64-CA93-F771A1C7B832
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000001a0
VM Regions Near 0x1a0:
-->
__TEXT                 0000000104662000-0000000108f3f000 [ 72.9M] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014

Is the hp envy 27-k309 work well with photoshop cc 2014 ?

is the hp envy 27-k309 work well with photoshop cc 2014 ?

Did you already ask in the HP site?
The chances of finding someone in this user forums who has that device without specifying your platform is not that good.
BOILERPLATE TEXT:
Note that because this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Hello. I am running Photoshop CC 2014 on a MAC with OSX LION. I also have Photoshop CS6 installed. When I double-click on a file in Bridge CC, it always opens in CS6. If I say "OPEN WITH Photoshop CC 2014", or if I drag the file directly to CC 2014 in

Hello. I am running Photoshop CC 2014 on a MAC with OSX LION. I also have Photoshop CS6 installed. When I double-click on a file in Bridge CC, it always opens in CS6. If I say "OPEN WITH Photoshop CC 2014", or if I drag the file directly to CC 2014 in the Dock it will open in CC. Since I like to double-click or hit return in the bridge, I am constantly having to wait until the file opens in CS6, quit CS6 an then open it another way to get it into Photoshop CC 2014. I tried to disable CS6 by hiding it, but then double-clicking Bridge did nothing. Any ideas why this is happening?

Check and adjust the File Type Associations in the bridge cc preferences.

I can't get Dr Browns Image Processor Pro to work from Bridge with Photoshop CC 2014

We use the wonderful DR Browns Image Processor Pro script a lot, but cannot get it to work from Bridge with PS CC 2014. When I select files in Bridge CC and then go to Tools> Dr Browns Services 2.3.1 > Image Processor Pro it just pops up an error message that says ReferenceError: photoshop is undefined.
The actual script works fine if I launch it from Photoshop CC 2014 - just not if I load it from Bridge CC.
I have unistalled it and re installed a few times, both manually and through the Extension Manager CC.
I am using a Win 7 64bit computer.
I assume there is some change in the scripting part that loads Photoshop from bridge but not sure. It worked fine in CC. Just not CC 2014.
I opened the Dr Browns Services .jsx file but don't see anything obvious. This is the section related to the Image Processor Pro part:
// This routine takes an array of files. If called by Photoshop,
// it will invoke Dr. Brown's Process 1-2-3 with the files. If called by
// any other app, it will send a BridgeTalk message to Photoshop
// to invoke this routine with the same arguments.
drbrownserv.process123 = function (files) {
// Bring Photoshop to the foreground.
BridgeTalk.bringToFront ("photoshop");
// Create a new BridgeTalk message for Photoshop to invoke
// Image Processor with the selected files
var btMessage = new BridgeTalk;
btMessage.target = "photoshop";
btMessage.body = "drbrownserv.process123 (" + files.toSource () + ");";
btMessage.send ();
} else {
photoshop.runActionCommand ('611736f0-9c46-11e0-aa82-0800200c9a66', files);
catch (error) {
if (error.number != 8007) // Don't report user cancelled errors.
drbrownserv.alert (error);

I copied that .jsx file to a new name "Xbytor Image Processor Pro.jsx" edit that file changed the string Dr Browns services to "Xbytor Image Processor Pro" then commented out all the code that added tools menu items but "Image Processor Pro" and I put that file into
"C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CC\Adobe Bridge" even though Bridge CC is 64Bit seems to use theat location.
Bridge CC was updated by the creative clouds update and opens Photoshop CC 2014 now

Performance problems with Photoshop CC 2014 in combination with the imac retina 5k

Hello,
I've been using the new imac retina, and i have enormous problems with the performance of Photoshop. If i for example use the selective color correction, this does not run smoothly. Other functions also work delayed. I noticed if i do not use Photoshop in full screen mode, everything goes back to normal. A friend used the predecessor model imac without 5k resolution, but has no problems. I suspect Photoshop has problems with the resolution of 5k.
Anyone here who has the same problem?
Specs:
4GHz Intel Core i7
24 GB RAM
AMD Radeon R9 2048MB
Photoshop CC 2014.2.2
Thanks for help
greetings Manuel

I hope Adobe fixed this problems with the next updates! With this terrible performance i cannot work. I actually just bought the new iMac Retina, because my old model was too slow... and now the Photoshop Performance is slower than on my old iMac. I have read that other users who have also a 5k iMac, report on same problems. So i hope that a update or a solution for this problems come very quickly!

Issues with Photoshop CC 2014

I have lost the ability to be productive since purchasing the photographers CC plan and installing Photoshop CC 2014.
1. Send photo from Lightroom 5.7 to PSCC 2014 then edit using photoshop and NIK collection plugin. Photo begins to loads into PSCC2014 then hang-up and PSCC stops responding causing me to force quit PSCC or photo loads into NIK Collection Plugin without any issues, editing is performed, but when I click "OK" the program hangs up, ( photoshop stops responding), resulting in a Force Quit and loss of all work.
2. Send image from Lightroom 5.7 to Photoshop CC 2014 using "Edit In". PSCC2014 hangs up while loading image and has to be forced to quit or it loads photo, work is preformed and after clicking "SAVE" to return to LR 5.7 photoshop hangs up and stops responding, causing loss of all edited work.
I have uninstalled PSCC 2014 along with presets and then reinstalled. No change in outcomes! I have updated and reinstalled the NIK Collection Plugin with no change in outcome. I am unable to get any work done for the last 4 days. I am considering canceling my CC account and trying to return to working with LR 5.7 and Photoshop CS6 as I had before purchasing CC photographers plan providing I can with success return to that configuration.
Can anyone help? I sure hope so.
Thanks… gwj

So the problem is with PSCC, not Lr?
Probably better to ask here:
Photoshop General Discussion
or here:
Adobe Creative Cloud

Edge Reflow CC (Preview) does not work with Photoshop CC (2014)

I mean, I'm not sure if that how it is or if I'm facing some sort of compatibility problem with Reflow (version 0.47.17127).
I just can't get it to work with the newest Photoshop CC (2014). It only works on Photoshop CC.

Hi, I'm having the same problem. Please advise, thanks.

Unexpected error closing Photoshop CC 2014 (windows)

I just downloaded PS CC 2014 and everytime I open it I get an unexpected error which is force closing PS. There's no code attached to the error, its just force closing PS.
PC Specs:
Alienware X17
Windows 7 64 bit

System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2015-01-31T19:06:22.000000000Z
EventRecordID
67749
Channel
Application
Computer
Leeanna-PC
Security
EventData
Photoshop.exe
15.2.2.310
5480338c
amdocl64.dll
2.4.595.10
4df18dd2
c0000417
0000000000361c68
1fb4
01d03d88f990405c
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Windows\system32\amdocl64.dll
3e79aee6-a97c-11e4-880d-5c260a71eb30

Why can't I associate jpegs with Photoshop CC 2014?

I just loaded the 2014 version of Photoshop CC 2014 and I removed the old version first. My file associations seem to be ok except for with jpegs. When I try to set a custom association Photoshop isn't available and so I browse and choose the exe file and it still won't show up as an option. I'm on Win 7 64. Does anyone know how to fix this. FYI, I have already uninstalled and reinstalled and that didn't work.

So it looks like Manage Extensions has been moved under InDesign on the menu bar. I launched it and it installed the Extension Manager.
I rebuilt my InDesign preferences and got what must've been a suppressed Startup Alert
Anyone happen to know how I can reinstall these plugins?

Is Print Studio Pro Compatible with Photoshop CC 2014

I recently acquired a Pixima Pro 100 and am attempting to install Print Studio Pro so that it can be accessed in Photoshop CC 2014. When I attempt to install, it will find and install in Lightroom and Photoshop CC. However, it does not find and install in Photoshop CC 2014. I have attempted to uninstall Photoshop CC with the hope that it would find Photoshop CC 2014. But it does not. Does any know how to install Print Studio Pro so that it will find Photoshop CC 2014? Cheers, Don Barar

Hi Debra, Thanks for writing. What I have learned is that Print Studio Pro is not set up to recognized Photoshop CC (2014). I happened to have still retained Photoshop CC in my computer. The installer did recognize Photoshop CC and was installed. In another forum, a user suggested that I copy the plug-in Print Studio Pro from Photoshop CC to the plug-in directory on Photoshopy CC (2014). That worked. Now I have access to Print Studio Pro in Photoshop CC 2014. Cheers, Don Barar

Can I scan with Photoshop CC 2014 on a PC?

I just installed Photoshop CC 2014 on my PC (Windows 7, Pentium processor). Is there a way for me to scan photos with this software? That's why I subscribed. Now I'm wondering if Adobe Scanning is only available for Macs.

Windows: First install your scanner and have it turned on and ready to go,
To scan into Photoshop, File menu > Import > WIA Follow the steps.
Mac: Photoshop File > Import > Images from Device
Select your scanner > Flatbed

Eye Dropper errors in Premiere Pro CS5.03 on iMac (late 2010)

Hello everyone,
I'm having a problem here in that when I use the eye-dropper tool it does not reflect the colour of the pixels under the dropper. I'm running CS5.03.
For example, when attempting to apply the Ultra Key effect, when hovering over a green screen the colour reported bears no relation to the colour over the screen over which the dropper is placed. This is also the case when using other tools, such as the Fast Colour Corrector. This has been a problem throughout my use of the product, over 8 months. After some head scratching, it appears as though the colour reported is in fact a good few hundred or more pixels directly down the screen from where the dropper is actually positioned.
This problem only manifests itself on my iMac - I also use the same release of Premiere Pro on my MacBook (same OS version etc) but I do not experience this problem there.
My iMac is the 'late 2010' edition, 27" with its native ATI Radeon HD 5750 graphics card running MacOS 10.6.8.
To reproduce bug:
1. Drag and drop the Ultra Key Effect onto a clip in the timeline.
2. Choose the Key Color tool and select the dropper.
3. Hover the dropper tool over the colour to be keyed.
Result:
The colour reported in the Key Color effect is not that which is underneath the dropper.
Expected result:
The colour reported in the Key Color effect should be that colour over which the dropper is hovering.
Of course, I've submitted this as a bug report to Adobe, but they make no promises about getting back to me.
Has anybody here encountered this? Surely I'm not the only only CS5 user running on an iMac 27" here...
Cheers,
David Mc
London, UK

I am having the same problem using Premiere Pro CS5 v5.0.4. The eye dropper will not pick up colors that are hovered over. Instead, they are offset as the original post suggests - I'm experiencing a vertical downward offset of about +/-150 pixels and a horizontal offset to the right of about +/-5 pixels.
Upgrading to CS5.5 is not an option. This appears to be a bug that others are experiencing as well and ADOBE is also aware of. The lack of being unable to utilize an essential tool is very frustrating and eliminates a critical process in a project work flow. Please advise.
My current system configuration:
Mac Pro
Mac OSX 10.5.8
2.93 GHz Quad-Core Intel Xeon
8GB RAM
Ample storage - 8TB - 30% used
I'm am using two monitors with my Mac Pro:
Primary work space monitor - 27” Mac LED Cinema
Secondary over flow work space monitor - 20” Dell 2007FP - vertically oriented
Thank You

Eye Dropper error with Photoshop CC 2014

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