Eye Dropper probelm in Adobe Captivate 4

I am using Captivate 4. When I open the color palette for any kind of editing, I see the eye dropper tool on the bottom right hand side, but when I click on it and hold mouse to drag it to choose a color outside the window, I do not see my cursor change to eye dropper (as it should) in order for me to pick the color. Sorry, I am not able to send you screen shot at this time.

Click on it but don't drag it...you should be able to then click to select a colour outside then window??
Webbo

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Warum tritt nach der Installation von Adobe Captivate 8 Probelme auf? Warum wird Adobe Captivate 8 nicht gestartet?

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ich hab mir die Testversion von Adobe Captivate 8 installiert. Adobe Captivate kann nicht gestartet werden.
Könnt Ihr mir bitte helfen, was die Ursache sein kann.
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Please first check to see that your computer meets the minimum requirements: System requirements
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My Eye Dropper STILL does not work in CS5 while using Lion with one monitor. How can i fix this?!?

Hello everyone!
This is my first post because i have grown very disgruntled at the fact that my eye dropper does not work my Premiere CS5. I would use the Ultra Key a lot but now I obviously can not really use it too well because of no eye dropper. I saw that this problem existed after the Lion update but this really should have been fixed by now. I am using only one monitor also. Is there a way to fix this or is this still known to be broken? I paid good money for CS5 and would be very upset if the only way around this is to pay MORE money to upgrade to CS5.5. Thanks.

Thanks for the response Stephen! I find this very bad on Adobe's part though if they do not feel obligated to fix CS5 for Lion. Eye dropper is a major part of Premiere and i am going to be very dissapointed if they do not fix that. With the amount of money the Suite costs, they definitly should make sure it runs well for quite a few years. I would expect a copy of CS4 to be able to work too. If they do not fix CS5 all because the OS has changed basically tells me that every 2 years or so, they stop caring about their product.
Sorry i sound so bitter about this but it has really hurt my workflow. Ultra key is great and something that FCP does not have so it has the edge in that respect, but now i can not even properly use it. I have to go into After Effects with the same clip, use that eyedropper to get the correct color # and then copy and paste the # into Ultra Key in Premiere which is very very annoying and slows down my system quite a bit.
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Eye Dropper errors in Premiere Pro CS5.03 on iMac (late 2010)

Hello everyone,
I'm having a problem here in that when I use the eye-dropper tool it does not reflect the colour of the pixels under the dropper. I'm running CS5.03.
For example, when attempting to apply the Ultra Key effect, when hovering over a green screen the colour reported bears no relation to the colour over the screen over which the dropper is placed. This is also the case when using other tools, such as the Fast Colour Corrector. This has been a problem throughout my use of the product, over 8 months. After some head scratching, it appears as though the colour reported is in fact a good few hundred or more pixels directly down the screen from where the dropper is actually positioned.
This problem only manifests itself on my iMac - I also use the same release of Premiere Pro on my MacBook (same OS version etc) but I do not experience this problem there.
My iMac is the 'late 2010' edition, 27" with its native ATI Radeon HD 5750 graphics card running MacOS 10.6.8.
To reproduce bug:
1. Drag and drop the Ultra Key Effect onto a clip in the timeline.
2. Choose the Key Color tool and select the dropper.
3. Hover the dropper tool over the colour to be keyed.
Result:
The colour reported in the Key Color effect is not that which is underneath the dropper.
Expected result:
The colour reported in the Key Color effect should be that colour over which the dropper is hovering.
Of course, I've submitted this as a bug report to Adobe, but they make no promises about getting back to me.
Has anybody here encountered this? Surely I'm not the only only CS5 user running on an iMac 27" here...
Cheers,
David Mc
London, UK

I am having the same problem using Premiere Pro CS5 v5.0.4. The eye dropper will not pick up colors that are hovered over. Instead, they are offset as the original post suggests - I'm experiencing a vertical downward offset of about +/-150 pixels and a horizontal offset to the right of about +/-5 pixels.
Upgrading to CS5.5 is not an option. This appears to be a bug that others are experiencing as well and ADOBE is also aware of. The lack of being unable to utilize an essential tool is very frustrating and eliminates a critical process in a project work flow. Please advise.
My current system configuration:
Mac Pro
Mac OSX 10.5.8
2.93 GHz Quad-Core Intel Xeon
8GB RAM
Ample storage - 8TB - 30% used
I'm am using two monitors with my Mac Pro:
Primary work space monitor - 27” Mac LED Cinema
Secondary over flow work space monitor - 20” Dell 2007FP - vertically oriented
Thank You

CS5 Eye dropper tool changes bottom color instead of top one

For some unknown reason, my eye dropper tool changed from when I use it to select a color, it used to be the top one. But now it is changing the bottom one which is causing more steps. How do I get it back to what I click on changes the top color at the bottom of the tool bar? I've tried clicking on the color boxes to bring front to back but no luck.
Thank you.

Look at this...
http://forums.adobe.com/thread/526990

Gradients and the eye dropper tool

When you're editing a gradient within the shape (as opposed to in the Gradients palette), is there any way to use the eye dropper tool to sample an existing color? In-shape gradient editing (or whatever Adobe calls it) is useless without the eye dropper.

Hi, I came looking for an answer to this very question... but now I have figured out a way to do what you want to do.
1. Select the object you want to make into a gradient and make it so... it'll be the dreaded white to black
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Ultra Key problem. Eye Dropper tool not picking up color.

Hi. Has anyone had problems with the eye dropper tool in the chroma key filters? When I use the dropper tool to pick up the color nothing happens. Any suggestions?
Thanks.

Hi, thanks for your post. Yes, I did find a solution but it's not going to make any sense to anyone. I was having problems also with other programs such as adobe bridge and Camera raw (the color was yellow). So, I, as it is my custom, did a back up of my harddrive as a system image (just in case my computer crashed) and all of a sudden all these problems got resolved! I know it sounds crazy but whatever took place internally solved it. And trust me, I had tried all kinds of stuff before for not only Premier but also bridge and camera raw - nothing had worked.
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After Effects eye dropper crash

Hi, I am using After Effects. I updated to Yosemite. Ever since then when I click on the text eye dropper to change the color, After Effects crashes. I am using OS X Yosemite Version 10.10.2 I am on a Mac Pro (Mid 2010). I am using Adobe After Effects CS5.5. I greatly appreciate any help here. Thank you.

As Todd says, it's not supported. Be happy it's working at all.
That being said, you can try switching the preferences to use the system color picker instead and see if that fixes the crashes.

My paint bucket/gradient/paint brush tool icon is now a eye dropper...

I've been playing around in CS5 for about a couple months now and today, (not sure if I hit a special function/command) but my icons when the paint brush, gradient and the paint bucket is now a eye dropper icon.. It's kind of annoying and I'm not sure how to reverse this.
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Thanks!!

Did you read the thread? Did you read the tech doc? Are you running any of the programs that are associated with the conflict? Did you try any of the advice offered? As the tech doc explains, symptoms vary, but one listed is:
Tools behave as if the Shift or Option keys are pressed.
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Reread the thread and see if any of the solutions (including an "unofficial" download fix written by Jesper at post #72)
If you have any of the apps listed, make sure they are disabled. I would log out, and log back in and restart PS while holding down the Shift+Option+Command keys. You'll get a small dialog to OK deleting the preference file.
If that does not work, try downloading Jesper's fix.
There is no official solution yet from Apple or Adobe, to my knowledge.

Colour brick eye dropper not working

After 3.3 update the adjustments Color Brick eye dropper will not select a new color. I have reinstalled 3.3 but no change. My system is a good stable system with no issues at all. Anyone else seeing this?

Hi Stewart,
I can only guess.
Since the update I notice as I browse my pictures that they take longer to render and
I observe quite the opposite; I now can process large scans that where impossible to tackle before, see e.g. my post here:
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Aperture appears to be much faster, and I saw others report similar observations; I assume that Aperture now has a more efficient memory management and probaby requires much more RAM than previously. How much RAM does your iMac have? Can you upgrade?
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Why won't my eye dropper tool work?

What I want to happen:
1) select a path or text block with the direct path selector tool
2) select eye dropper tool
3) use eye dropper to apply appearance from a different path to selected path/text
When I try steps 1-3, this happens:
4) the appearance shows up in the appearance panel as having been applied to the path/text in step 1 but the path itself doesn't change appearance.
Things to note:
1) I just switched from cs6 to creative cloud subscription
2) I've already been on the phone with adobe for hours-on-end and they have been unable to help even after allowing them remote controlled access of my computer.
I'm really hoping someone else has ran into this issue and could lend some help because this process is very important to my workflow. My productivity is dropping like crazy because of this.

How is the eye dropper tool set up?
Please show a screenshot: text object and appearance panel.

Cs5.5 eye dropper and boris chroma key issue

Hi all, I know we have issues with the eye dropper in cs5.5 ultra key and osx lion. Hopefully adobe with correct this ASAP. In the meantime does anyone know if the eye dropper works with third party plugins such as boris chroma key?
This may be an expensive fix if it will work but me being colour blind is causing a few problems using the swatch tool. If anyone can shed some light on this that would be great, also any views on the boris keyer would be helpful.
Any other suggestions for a good keying plugin would also be useful.
Regards
Dave.

Hi Todd as you can see from above I found that out the hard way,however I am experimenting just in case I fall across something that helps. In my case for now I am doing all the keying in AE then replacing the clips in PP with the rgb and alpha from rendered vid out of AE. Bit more time consuming but at least I can carry on with my project.
Regards
Dave.

Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenience.

I am trying to use Adobe Captivate 5 and I am receiving this message when trying to open the application,
"Adobe® Captivate® has encountered a problem and needs to close. We are sorry for the inconvenience."
Can you explain how this issue can be resolve!?

Hi there,
On which operating system are you using Adobe Captivate?
Please recreate the preferences of Captivate, following is the location of Captivate Preferences:
Windows 7: C:\Users\[user name]\AppData (hidden folder)\Local\Adobe\Adobe Captivate 5 folder
Windows XP: C:\Documents and Settings\[user name]\Local Settings\Application Data\Adobe\Adobe Captivate 5 folder
Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 5 folder
rename Captivate 5 to Captivate 5_old
and then try to launch Captivate 5
Thanks.

Retrieving & displaying values from a slide in Adobe Captivate 5.5

Hi,
I am using Adobe Captivate 5.5.
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Is there any other way to get Adobe Captivate help?

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is there any other way to get Adobe Captivate specific help? I've posted a question twice with no help, it's very specific, so no one here might actually know the solution. I'm wondering though, since the chat is obviously not for Captivate users with product or service questions.
Is there a tech team I can somehow contact? We really need an answer to the problem.
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By the way, I have updated to the newest Captivate 7 version and am using iOS version 7.0.4.
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Eye Dropper probelm in Adobe Captivate 4

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