Eye dropper tool not working! (color picker)

Okay, I am fairly new to photoshop, so maybe I am doing something wrong.  My eye dropper tool is not working at all.
Say I want to select the color of someone's face.  I click my eye dropper, then click somewhere on the subject's face.  My foreground and background colors both become white (when one was previously black).  I click on a green shirt... both are still white.  I click something black... both are still white.  Am I going about color picking wrong?  I have tried the sample size as point sample, 3X3 and 5X5.  No luck.
How do you color pick?  

Make sure you are selecting the right tool. It's in the Draw section of tools. Please donot confuse it with Red eye removal tool.
Try resetting the Editor's preferences. To do it, close Editor. Open Welcome Screen. Before clicking to launch Editor, press Ctrl+ Alt+Shift and then launch Editor. It will open a dialog box. Click Yes. See if this helps.

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