EyeTV hybrid not seen in system info and not recognised on usb

Hi
I have an Elgato hybrid usb tv reciever which is not being recognised on my 27" imac. I thought it was faulty but when plugged into my 21" imac it works. I reinstalled the software and it worked until it was rebooted at which point it dosn't work again. I performed a PRAM reset which seemed to work until a reboot. Now neither reinstalling the software or PRAM test get it to work and I'm thinking they didn't solve it before. I have removed all usb devices to try and get the elgato to work. Elgato support say it is a file permissions issue but since I only have one user configured and that is admin level, I don't believe that is the issue.
Other USB devices work in the USB port and the Elgato works on another machine.
Any ideas for me to check?
Thanks in advance

Hello,
To find out if it's system wide or user specific, try this...
Open System Preferences>Accounts, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.
Does it work in the new account?

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EyeTV hybrid not seen in system info and not recognised on usb

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