F.62 - Problem printing customer payment not cleared

Dears,
I am trying to print a customer payment(doc type DZ) using the transaction F.62, Correspondence SAP01.
I am getting this error:
FB 800 Item cleared by subseq.doc.for doc. 1000 1004016025 2011 customer 0000107024; no output
I cant get any printout.
On FB03, if I go to environment->payment usage I cant see anything because this document is not a clearing document.
How can I print this document on F.62 regardless it is cleared or not?
Thank you in advance for your help,
Cheers,
João Cabrita

Dear:
Please refer to OSS Note 373660 - RFKORD00: reprint of documents. It contains symptoms and resolution for message no FB800.
Regards

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Application Code: FND
Group Name: Setup
Status: Succeeded with Warnings
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oracle.apps.izu.fnd.diag.FNDRequestIDLov 115.4
oracle.apps.jtf.regress.qatool.base.DBUtility 115.1
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oracle.apps.jtf.regress.qatool.base.OSUtility 115.5
oracle.apps.jtf.regress.qatool.base.SessionHelper 115.0
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Oracle Diagnostics Information Product Installation Status and Patchset Level Parameters
Generic Tests Language Information Pasta Driver Settings
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Patch Oracle Diagnostics 2.5 RUP A (5914893) is installed
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Application Object Library FND 0 Installed 11i.FND.H
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Note 189708.1 Oracle Reports 6i Setup Guide for Oracle Applications 11i
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Error Message: 0 errors and 2 warnings were found.
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