F1 Help Topic Not Displaying

We provide F1 help for almost every field in our application.
I converted our Winhelp project into .CHM file and used the .hh
file provided by the developer. The .chm file compiles just fine.
But the developer states that the F1 help does not show up for
certain fields.
Here is an example situation:
The .hh file contains:
IDH_BYR1NAM1
IDH_BYR1NAM2
The content for both help topics is identical, therefore
instead of creating 2 help topics, the .ali file contains the
following;
IDH_BYR1NAM1=html\IDH_BYR1NAM1.htm
IDH_BYR1NAM2=html\IDH_BYR1NAM1.htm
When we press F1 in the BYR1NAM2 field, the help topic for
BYR1NAM1 should show up but it doesn't. No help topic displays.
In the Map Id report I generated, the following was noted:
DH_BYR1NAM1
Map #: #80
Map file: C:\ENTERPRISE\HELP FIXES\PROFORM F1
HELP\HTMLHelp\pfsymtab.hh
Topic: html\IDH_BYR1NAM1.htm
(Map ID)
IDH_BYR1NAM2
Map #: #81
Map file: C:\ENTERPRISE\HELP FIXES\PROFORM F1
HELP\HTMLHelp\pfsymtab.hh
Topic: html\IDH_BYR1NAM1.htm
(Map ID)
I would greatly appreciate if someone can provide clues as to
why this is happening. Thanks in advance for your help!

in the report text, is this just a cut and paste error, or an
actual typo?
DH_BYR1NAM1 - should it be IDH_BYR1NAM1?
also - is ENTERPRISE a (gulp) NETWORK drive or your local
hard drive?

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