F1 Key seems to be constantly pressed all the time but it is not the key

My Envy DV7 was getting too hot so I decided to open it up and clean the fan myself ( After I cleaned the fan, It was very difficult for me to close it back, because the keyboard on this Pc is attached to the whole top so I had to take it to a laptop shop, so they can close it for me) When I finally got to close it the F1 key seemed to be pressed all the time when it is actually not, the thing is that it only happens when it first boots up after a while the laptop works just fine.

It should only scan when you select the AirPort drop down menu. Anytime you do this it is going to scan for wireless networks in case you want to connect to one that has come online or gone offline since the last scan. That doesn't mean it is always scanning, it just means it is scanning anytime you use the drop down menu. This is normal.

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I can't play a bought video in iTunes, and VLC only plays it but no screen. And I have to athourize all the time but it does not help. What's wrong?

Hi all.
Just bought my first video from iTunes Store and should watch it with my son. I had to authorize, this and that for some time, but finally I got the video in my iTunes, but it was just a black screen. Nothing playing and no sound (of course). So I tried VLC and it was at least runing there, but no screen and no sound. Quick time said I had to authorize my iTunes acount first (which I had done several times before) and did it again with just the same result, nothing happening. What's wrong? I'm no geek so please help me out with this, I thought it should be easy piecy with a iMac and iTunes, well, hope it was a one in a million problem.
Thanks

Could be a corrupt Download.
If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

Phone makes "morse code" sound when in use, not all the time but quite frequently. The sound does not come from the speakers, infact it comes from the comments inside the phone.

When in use my phone makes a quiet buzzing noise coming not from the speakers but the actual phone. It does not do it all the time but it is quite frequent, my phone is an iPhone 5. Please can you tell me what the problem is?

Make an appointment at the Genius Bar to have it evaluated by the techs there. This is not normal and is probably not something that a user can fix.

I have a MacBook Pro 13" and am using Airport Time Capsule and iCloud. I delete my cookies all the time, but every so often the cookies reappear after rebooting. It is the exact same amount of cookies each time, so I wonder why they're being reloaded?

I have a MacBook Pro 13" (2010) running OS X 10.9.2 and have Airport Time Capsule. I routinely delete my cookies and often (every couple days or so) when I reboot, a number of cookies reappear in my Safari settings. The number of cookies that reappear is exactly the same when it does it (351 cookies) so I'm wondering if it is related to my Airport Time Capsule or possibly iCloud? How do the cookies get back into my MacBook Pro? Or.... Have they ever actually left? Befoer I reboot, I delete them and sometimes they stay gone for 24hrs or more, but then reappear the next time I reboot. Can someone tell me if there is a way to clear the cookies so they won't come back?

Blocking all cookies in Safari does not work. Deleted cookies will not stay deleted. There are numerous threads on this going back years, both in these forums and elsewhere. Many claim to have submitted the issue to Apple, but I have never seen anyone post a reply.
I have seen many suggested fixes that involve finding the cookies file, some including Terminal manipulations, and none seems to work universally. I can find noplace where Apple addresses this officially with an actual Apple-approved explanation or how-to.
Bottom line, your browser's security features should do what they claim: delete cookies. When they come back without ever even visiting another page, this is clearly not working in the way a reasonable user would expect.
Bottom line, Safari does not protect users' privacy in the way it pretends to and, after so many years of this issue, it appears that Apple wants it this way.
Having spent way too much time on this, I realize the choice is between Safari which is pretty well optimized; Firefox which is a lot pokier, at least for me; and Chrome, which I assume funnels personal information directly to Google.

Bought 4th Gen 3TB TC - streaming TV over the internet is now so slow and now is constantly buffering. It seems the Airport Utility is always 'searching for new networks' - don't know if this is the problem. It's not the internet speed as checked that.

Bought 4th Gen 3TB TC - streaming TV over the internet is now so slow and now is constantly buffering. It seems the Airport Utility is always 'searching for new networks' - don't know if this is the problem. It's not the internet speed as checked that. I took my old router upstairs and was streaming TV via my ipad seamlessly - the same program via the TC was constantly buffering.
I just expected to be able to plug in the TC, so a simple set-up and experience wireless both upstairs and downstairs in my house. For some reason the range is low and speed veru disappointing.
I am far from being an IT expert but I would welcome advice about setting up this TC so we can enjoy the product as it was designed. Please HELP!

No silver bullet........but my suggestions may drive you in the right direction.
1. Unplug the power cable from the TC and wait 10-15 minutes before powering back up.   Seriously wait!
      Proceed to #2 if this dosen't help.
2. Unplug the power cable from the TC, ubplug the power cable from your Broadband Modem (assuming it's a cable modem), disconnect ethernet, and cable from modem.
2a. Wait 10-15 minutes then re-connect cable, ethernet, and power back to modem (your modem should power up unless you have a power switch) wait for all the modem lights to come on EXCEPT activity.
2b. Connect ethernet from modem to TC, and plug in the power cable to TC.
      Proceed to #3 if this dosen't help.
3. Reconfigure the TC.........Read here........http://support.apple.com/kb/HT3728
All really simple to do....if you need additional help let me (us) know.

Just updated my iPhone 4 from IOS 6.1.3 to 7.1.2, I know I am behind the times, but I got there eventually! All seems well but I have one specific problem and hope someone can offer a helpful suggestion.

Just updated my iPhone 4 from IOS 6.1.3 to 7.1.2, I know I am behind the times, but I got there eventually! All seems well but I have one specific problem and hope someone can offer a helpful suggestion.
On opening the app "Find my iPhone" I add my password and sign in, to be greeted with a screen that says;
"Update Find My iPhone. A new version of Find My iPhone is available from the App. Store. You must install the update to continue using the app. Update now"
On hitting the "Update now" button I'm taken to the relevant page on the App Store, to be told that I cannot update as it needs IOS8 to be able to continue and as my iPhone is only a 4 cannot install IOS8.
I'm left going around in circles. The only thing would be to delete the app, but looks like I could not re-install the version I would need. Any body have any thoughts or suggestions? (Apart from updating my phone, I have a few months left on the contract!)
Thanks in advance.

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

My ipod classic got wet back in August.. it seemed to work fine for about a month, but recently is not working at all..screen appeared to get cloudy and then it just stopped working. thanks.

my ipod classic got wet back in August.. it seemed to work fine for about a month, but recently is not working at all..screen appeared to get cloudy and then it just stopped working. thanks.

Most likely, water damage.
You can try putting your iPod in a tupperware, half filled (maybe half inch) with rice grains, close the cover for about a week.
If you have done this, as soon as it got wet, higher chances of success, now looks like the water moisture is getting to the LCD screen.
Then you can always bring it to Apple Genius bar, for a an overhaul. (may cost you half the price of a new iPod classic.)

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...????

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...???? In the box with the disk came the product key, have put it in and it doesnt work. Please help..x

unfortunately - you can not. you can't even buy outlook by itself at microsoft's own website.
does it have to be outlook? maybe you can get away with using something else that's outlook compatible.
how about trying Thunderbird for Mac OS?
or maybe you can call apple and let them know you purchase the wrong version - they might give you a break and just pay the difference for the home and business version.
good luck

Mic is too sensitive, calls constantly cut out. People tell me y loud, and it sounds like I'm in a tunnel. Any background noise, and call is completely cutting out. This occurs all the time, but more so using earphones with in cord mic.

I have iphone5 ios6 and the Mic is too sensitive, and calls constantly cut in and out. People tell me there is loud background noise and it sounds like I'm in a wind tunnel. Any background noise, and call completely cuts in and out and sounds as if call is dropping. This occurs all the time, but more noticeable while using earphones with in cord mic. I never had this problem with my old iphone4. Has anyone experienced this, and is there a setting that can correct this problem?

Same problem for me. So bad in fact that I can't really use my headphones for calls. I have tried it with several sets of headphones. My primary are the Bang and Olufsen headphones which were great with the previous iphone 4 and 3.
Apple please address this issue.

I just upgraded to FF 7 and now when I open Firefox none of my history or cookies have been saved. I have checked in options that Firefox will remember my history and all relevant settings but it is not doing it. Is there a problem with this on FF7?

I just upgraded to FF7 & now when I open it none of my history or cookies are saved. I have checked in options that Firefox will remember my history and all relevant settings but it is not doing it. Is there a problem with FF7?

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
See also "Help About".
*Tap the Alt key or press F10 to show the Menu bar.
In current Firefox releases (29 and later) the orange Firefox menu button has been replaced by the three-bar Firefox Menu button at the far right end of the Navigation Toolbar and this button is always visible, whether you have the menu bar visible or hidden<br>A consequence of this location is that you no longer can hide the Navigation Toolbar
*There is a star like button next to the search bar on the Navigation Toolbar to bookmark the current web page and a "Show your bookmarks" button next to it to open the Bookmarks in a drop down menu.<br>You can find "Show All Bookmarks" to open the Bookmarks Manager (Library) at the bottom of this drop-down list
*If you bookmark a page then "Bookmark This Page" in the Bookmarks menu changes to "Edit This Bookmark"
*You can make the title bar visible via the "Title Bar" button at the bottom left in the Customize palette window
It is still possible to have the menu bar visible via the right-click context menu of a toolbar to have menus like the File menu with Print (Ctrl+P) and Print Preview and the Bookmarks menu available.
See also:
*https://support.mozilla.org/kb/how-to-make-new-firefox-look-like-old-firefox
*https://support.mozilla.org/kb/common-questions-after-updating-to-new-firefox
*https://support.mozilla.org/kb/learn-more-about-the-design-of-new-firefox

In contacts there is the possibility to add a new event, as the birthdays, but they do not appear in iCal. Is there any way to make that possible? It is normal to have a person with his birthday, anniversary and others key dates you want to link to him.

In contacts there is the possibility to add a new event, as the birthdays, but they do not appear in iCal. Is there any way to make that possible? It is normal to have a person with his birthday, anniversary and others key dates you want to link to such person, but the only one shows up is the birthday. How to be able to show all those dates linked to people in the agenda in the iCal?
Thanks

Hi,
I sugggest you try my application, Dates to iCal. It is shareware with a 2 week trial period.
Dates to iCal 2 is a replacement for Apple's birthday calendar for iCal. It has a range of features to allow the user to choose what, and what not, to sync to iCal from Address Book.
As well as automatically syncing birthday dates from Address Book, Dates to iCal 2 can sync anniversary and custom dates. It can set up to five alarms for each date in iCal and can also set different alarms for birthdays and anniversaries. It allows the option of only syncing from one Address Book group. This application also allows for the titles of the events sent to iCal to be modified to the user's preference.
Best wishes
John M
As I sell software on my site and ask for donations, the Apple Support Communities Use Agreement requires that I state that I may receive some form of compensation, financial or otherwise, from my recommendation or link.

I just updated my itune on my PC and now it doesn't start. There was no error in installing/upgrading the software but once I rebut the computer the icon appeared but it wouldn't start the program. Did I loose all my music and data?\

I just updated my itune on my PC and now it doesn't start. There was no error in installing/upgrading the software but once I rebut the computer the icon appeared but it wouldn't start the program. Did I loose all my music and data? How can I fix the problem? Thanks

Try this from MacFixIt as well:
In the case of drive directory damage or problems with permissions, the solution is usually to use Apple's Disk Utility to repair the disk. Of course, you won't be able to perform this operation normally (simply launching the Disk Utility application, located in Applications/Utilities, and initiating a disk repair) if your system will not startup. So two options exist:
* Insert your Mac OS X 10.4.x (Tiger) media (DVD or CD) and restart the computer while holding down the "C" key. Once the computer has booted from the installation disc, select "Utilities" from the menubar and open Disk Utility. Repair the disk, then quit Disk Utility and restart your system.
* Alternatively, you can repair the disk while booted in single user mode if you do not have access to a retail Mac OS X 10.4.x (Tiger) DVD/CD. To startup in single user mode, hold down the "Command" and "S" keys simultaneously at startup. Once properly booted, type the command fsck at the prompt. Repeat these process until no errors appear.

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Thank you for your response.
I had rebooted the router (several times, actually), to no avail.
I do not know the answer to whether MAC filtering is enabled on the router. Have tried to find info about that, but unsuccessfully. Router is an Arris TG852G, supplied by Comcast. I would be surprised if MAC filtering were the issue, since in addition to the computer, we have successfully connected several other devices to the wifi, namely an iPad, a Android phone and a Kindle Fire - all able to access internet pages through the wifi, and all without a need to add the device to a MAC address whitelist. To add to the mystery, the Comcast tech was able to connect his iPhone 4 to my network and access web pages. He was unable to connect my iPhone, however, after trying for some time.
I seem to recall reading somewhere that an iPhone cannot connect to a wireless "n" router, only "b" or "g". The Arris router is described as a n/g/b compliant router, and as noted the Comcast tech was able to connect his iPhone, so don't know why that would be the issue here.
By the way, my iPhone does connect wirelessly to my network at home. This difficulty is at a second home.
Any other thoughts would be appreciated.

Problem with keyboard shortcut for font size in CC photoshop. The incriments sometimes work, i.e it goes 1 points at the time, but sometimes it goes 10 or even 20 points at the time. It seems to be very random. Any thoughts?

Problem with keyboard shortcut for font size in CC photoshop. The incriments sometimes work, i.e it goes 1 points at the time, but sometimes it goes 10 or even 20 points at the time. It seems to be very random. Any thought

You should ask in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

My iTunes library is missing since upgrade Lion 7.2. I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each one upon reinstalling the backup copy? Thank you for help

Almost my iTunes library is missing since upgrade Lion 7.2. (the last 2.5 weeks worth of added music has transferred post-upgrade, none of whcih was bought from iTunes)
I have it all backed up so that's not the issue. How can I reinstall it with all my hundreds of playlists intact or do I have to recreate each playlist upon reinstalling the backup copy? This would save a HUGE amount of time and efforts. Thank you for your help!

hi Limnos,
I do not mean the entire ITunes folder but, rather, the contents of the ITunes folder prior to September 29th. (90% of the media is missing, along with all playlists) The media that remains says it was added on 9/29 although I know most of it was added many months or even years earlier. There are no playlists listed at all, before or after 9/29. (I know for certain that I added non-iTunes purchased songs on 10/6 although I had not created playlists for them)
I have my iTunes folder backed up on both an external drive as well as Time Machine.
I run iTunes off of an ITunes folder on my computer rather than from the external, if that's what you mean about how I have it set up.
Is it OK to drag the entire iTunes folder from the external drive onto my laptop's drive and see if that fixes it?
Thank you for your help!
Deb

F1 Key seems to be constantly pressed all the time but it is not the key

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